eBay Customer Service Issues

I have received a refund request. Attached is a message from eBay that is unfamiliar to me. It mentions not to exchange contact information to buy or sell outside of their policy. I am unsure how to proceed with refunding the client as eBay did not provide me with the usual options. I have tried different steps to resolve this issue without success. I am in need of assistance from a live representative to address this concern promptly.

I made a purchase on eBay as a guest for my side by side. I received an email requesting the exact year of my vehicle before they could ship the order. I didn't respond within the two-day window and now I can't reach anyone for assistance. The payment has been deducted from my account, but I haven't received any confirmation of shipment or tracking information. I'm feeling very anxious and would greatly appreciate some help with this situation.

I am a seller who placed an ad for a $[redacted] ring on Friday, March 10. I set a reserve price but was surprised to see a charge of $[redacted].41 shortly after posting. I quickly updated my ad, removed the reserve feature, and asked not to be charged. Despite this, I was still charged, prompting me to contact my bank to reverse the transaction. Now, my payment account on eBay is showing -$[redacted].49. I would appreciate it if this issue could be resolved as I took action to stop the reserve listing right away.

I have a question and two complaints to address. Firstly, I was charged $35.00 to have one of my complaints resolved, but I am unsure why this fee was applied. I am finding it difficult to reach someone to discuss my concerns. Secondly, I recently bid on an item and believed I had won, as there were no other bidders competing against me. However, towards the end of the auction, I was surprised to learn that I had lost the item, even though I did not see any additional bids placed. I would have been willing to place a higher bid had I known there were other participants. Lastly, I would like to inquire about the process of transferring some of my sales funds to my eBay Mastercard instead of my debit card.

I received an email from eBay discussing my upcoming payouts. The email mentioned that my funds were being held until I updated and verified my account details. When I followed the link provided, it took me to a webpage showing my accurate name, address, and SSN. They are now requesting additional documentation, including a colored copy of my ID and driver's license. I am hesitant about providing such sensitive information, like my photo, address, driver's license number, and birthdate, as I have never been asked for this before. I fear this may be an attempt to scam me for more personal details. I am seeking guidance on whether this request is legitimate before proceeding. Thank you for your assistance.

I bought an Icom radio with order # 09-09[redacted]3 on 1/08/23. It appears to be a Chinese knockoff of the Yaseu brand. I have documentation to prove this. This radio is illegal to use in the USA. I apologize for the delay in addressing this issue, as I have been recovering from surgeries. Please provide me with a fax number where I can send the supporting documentation. Thank you for your help with this matter.

I am a seller on eBay and I am struggling to remove an item from my listings. Despite indicating it was "out of stock" in bold letters on 3/6, someone still placed an order. Now, I am facing difficulties in processing the refund for this order. My son, who also uses eBay, mentioned that he can easily delete listings and issue refunds on his eBay account. I am seeking assistance with resolving these issues on my account. My email is [redacted] Thank you.

I am attempting to purchase 2 copper bathroom sinks from an eBay seller who has agreed to provide custom sizes, requiring me to place the order through a specific eBay address. However, the address given is not functional, causing difficulty in completing the purchase. I have been attempting to resolve this issue for several days. The seller, Carlo, has agreed to the customization and the product details are 2 Mexican copper bathroom sinks, hand-hammered oval drop-ins, model number 01 Real Grand Patina, sized 20 inches by 17 inches. I appreciate your assistance in facilitating this purchase. Thank you.

I opened my eBay account in December [redacted]. Unfortunately, in March, my account got suspended for not providing personal information promptly. I am in the process of ramping up my business, particularly selling sports cards and playing cards. After multiple calls to eBay customer service this week, they keep saying a supervisor will call me back in 72 hours. eBay suspended my account citing insufficient information based on their guidelines, but the details are unclear. I am eager to resolve this issue as I need to sell my sports and playing card inventory to grow my business. I’m seeking assistance to escalate my concern beyond regular customer service, aiming to find a resolution and move forward with my eBay sales smoothly.

I mistakenly ordered the wrong item, "rear drilled rotors and brakes," with order number SO[redacted] under the name Dale Travis. Unfortunately, I cannot recall the email used for the purchase. I intended to order rotors and brakes for the FRONT of a [redacted] Mercedes CLK430, but encountered difficulties communicating this to the seller. Despite subsequent attempts to order the correct item through Amazon, I am now left needing to return these items. When I contacted the seller, they mentioned I would have to cover the return shipping fees, though eBay's policy indicates returns should be free. In light of this, I have created a new email address, [redacted], and would appreciate if a return label could be sent to facilitate the process. I kindly request the correct item be sent in exchange or a refund. I regret any inconvenience this may have caused.

I purchased item number [redacted]00, but the seller claims the device was already sold to someone else. The seller is refusing to cancel the order or ship the device. They mentioned trying to cancel but were unable to through eBay and suggested I request the cancellation. They also stated the phone was sold on another platform before my purchase.

I accept the account suspension, but please investigate the fraud that has happened to me. I initially reached out in Spanish due to being in Peru when the incidents occurred. Please translate my message. I do not wish to retype it in English. Kindly arrange for a call from your fraud team or provide a contact number. I am the victim seeking help against cyber thieves. Victor Pongo - [redacted]. If needed, please call me at my Peruvian number [redacted]97 or my U.S. number [redacted] to assist in fighting crime. Thank you. Victor Pongo - residing in Trujillo, Peru.

Dear Ebay, Regarding Order: 09-09[redacted]5 for the Carbon J&L Titanium/Ti Pedal Spindles with Ceramic Bearings for Look Keo Blade 2/Carbon, To whom it may concern, On February 21, [redacted], I mistakenly purchased a pair of bike pedal parts instead of the full pedals. Despite my attempts to cancel the order with the seller, the item was shipped, but tracking does not show delivery to Puerto Rico, where I am located. I have reported the non-arrival to eBay, but as of March 24, [redacted], I am unable to request eBay's intervention due to difficulties using the website versus the app. I am also unable to find a phone number for direct assistance from eBay customer service. Thank you, Martin I.

Last May, my account was hacked, and the bank details were changed by the seller of the snuggle buddies carry-around black dog bags. After informing eBay and requesting the closure of my account, I was advised not to take any additional action as they confirmed that my account had been compromised by an individual named Anderson from Southampton, who substituted my bank information with their own. Presently, I am being requested to cover sellers' fees for items I did not list for sale. Unfortunately, I am unable to access my account either because I closed it or due to the hacking incident.

I'm feeling really frustrated with eBay. I have been trying repeatedly to get some help or support, but it's becoming too difficult. If I have to continue going through this, I would appreciate a notification from eBay to let me know if I should just delete my account. I have been attempting to reach out using the number provided, but it's proving to be challenging. Please advise on the next steps I should take.

I am encountering an issue with a GK bass amplifier I am selling on Ebay. The amplifier, bought on 3/23/[redacted], was fine when tested 8 days ago, but produced a distorted sound today. Despite trying different speaker cabinets and input cables, the problem persists, pointing to a possible failure in the vacuum tubes. This issue is beyond my influence, and I seek guidance on how to refund the buyer's payment through Ebay. You can reach me at [redacted]. Thank you.

I accidentally ordered the Shomin Sample Blu-ray Atsushi Tamaru twice from Gruv Entertainment. Despite messaging him several times to return the DVD, I faced obstacles due to not owning a printer. I sent back the duplicate on March 20th, and it reached him by March 22nd. However, I have yet to receive a response about my refund status despite multiple inquiries. Despite accidentally closing the refund option, I believe I am entitled to a refund. I have been patient, but the lack of communication has tested my patience. I am now demanding an immediate refund, regardless of the case status. If I don't receive my money by the end of tomorrow, I will take further action.

I recently bought the One Netbook A1 Pro from a seller and have been facing issues with the product. It started crashing and restarting frequently, leading me to try reinstalling Windows multiple times in vain. The seller, who claimed the computer was like new and under warranty, suggested I reach out to the manufacturer. Upon researching, I found out that the problem might be due to battery overheating and swelling, likely caused by improper storage. This is concerning as it could lead to a potential explosion. The manufacturer offers a one-year warranty from the original purchase date, but as I can't confirm this, I'm seeking the seller's assistance in resolving the issue. Unfortunately, the seller is reluctant to issue a refund, and I urgently need a reliable travel computer. Any advice or assistance would be greatly appreciated. Thank you.

I ordered a hair product and had it shipped to Triple A in Massena, NY. I live in Canada but had it shipped there because I was in the area. When I got home and opened the box, I saw that the company shipped the wrong color. I contacted them and asked for a full reimbursement, stating that I would ship it back as it is not the color I ordered. Since I don't live in Massena, NY, I don't want to return it from there. They provided a shipping label, but it specifies Massena, NY, which is inconvenient for me. Can I return the item from my home instead?

I purchased a watch that arrived broken and non-functional despite being listed in "excellent condition" for $[redacted]. The seller offered a $50 partial refund, which I declined. They now require me to ship it back at my expense without providing a shipping label, claiming they'll reimburse me off the eBay platform. This poses a risk of losing money and violates eBay's terms. I seek a resolution for the return process to ensure a refund.