eBay Customer Service Issues

I purchased two Kansas City bikinis from a seller in China, but unfortunately, both were too big despite following their sizing chart. I have been trying to get the return address for a while now without success. I attempted to return the bikinis via USPS using the addresses provided by eBay, but both packages were returned to me due to incorrect addresses. The shipping costs for the returns have exceeded the price of the bikinis themselves, which is very frustrating. Dealing with returns to China through eBay has been challenging compared to my experience with Amazon. I am considering deleting the eBay app due to the difficulties encountered with this process.

I have been in contact with eBay's customer service for over a week. Each time I inform them that my item has not been shipped and that I have not received a confirmation email, they insist that I send them $[redacted] via gift card, promising a refund once the item is delivered. Unfortunately, the item never arrives. Whenever I attempt to call them back, I receive a message stating that the number is out of service. I have already spent a total of $3,[redacted], when the item was supposed to cost only $1,[redacted]. I am extremely frustrated and would like to know if there is any way for me to get my money back.

I recently sent a replacement item due to USPS mishandling. The second package was shipped on March 20th using a new label, but I am unable to track it. The recipient is upset about not receiving the item, and I am considering issuing a refund. However, I am concerned that refunding the purchase may shift the blame to me as the seller rather than addressing the shipping issue caused by USPS. I urgently need advice on how to proceed and communicate the resolution to the customer. Your assistance is greatly appreciated.

I bought a property on eBay and made the payment through Paypal, but there have been no changes in ownership in Izard County, Arkansas, where deeds are processed in one day. I tried to request a refund, but eBay shows the item as unpaid. Paypal only has the seller's business name, and I can't get through to a human at eBay to explain the situation. Despite the seller's low customer satisfaction rating and lack of response to my emails, I am struggling to navigate the refund process due to the payment discrepancy between eBay and Paypal. I appreciate any assistance you can offer.

I intended to buy a [redacted] Nissan Maxima SV for $[redacted] from a seller on eBay. We communicated before I sent payment using eBay gift cards. Suddenly, she demanded $[redacted] for shipping insurance and another $[redacted] for customs. Realizing I couldn't pay more, I asked for a refund of $[redacted], the total I paid for the car. She claimed to be from eBay Motors Inc.

Hello there, I am from ERSLIVING and I am trying to set up a business account for my company. I have applied for two accounts, one named ERSLIVING, and the other named ERSLIVING_NO1. However, upon setting up the accounts, I received a message stating that my account has been suspended. I have not taken any actions, and all the information I provided is accurate. I would like to understand why my account is considered a risk to eBay and its community. Additionally, please advise me on how I can proceed to create a new account for my company. Thank you.

I recently created a new eBay account and accidentally listed a product. Quickly realizing my error, I deleted the product within five minutes. Unfortunately, my account was banned. I am kindly requesting a review of my account, assuring you that I have learned from this mistake and will not repeat it. I am eager to demonstrate my commitment to selling on eBay and have unique antique accessories to offer. Despite receiving automated responses, I remain hopeful that you will reconsider my account. Thank you for your understanding.

Please assist with Order number: 13-09[redacted]3. I purchased an ironing board and after not receiving a tracking number, I tried contacting the seller multiple times with no response. Eventually, the seller canceled the order and mentioned a refund would be issued. However, the refund was not processed initially. Later, a tracking number was provided claiming delivery on 3/24/23, but I did not receive the item, which was confirmed by our security camera. I contacted UPS to investigate the tracking details, and it seems the address and recipient may be false. The package was supposedly addressed to Matt Lopez in Davenport, Iowa, originating from Amazon.com and Beloit, WI. I attempted to cancel the order as advised and was instructed to file a "did not receive" request, which I cannot locate now. I've been informed to await more information for the next 4 days. As a loyal eBay customer, I am baffled by this situation involving the order and the pending refund. I seek clarity and resolution, and I also suggest removing this seller from eBay due to apparent dishonesty. Your help is appreciated.

Hello, I recently bought a [redacted]-S Indian Head Penny BU (Brilliant Uncirculated) from suhoi17m. However, upon sending it for grading, I was informed that the coin was actually graded AU Details (Almost Uncirculated) and had been cleaned. This significantly reduces its value. Despite the seller's 14-day return policy, the grading process can take longer, leaving me in a difficult position. I paid $60.00, plus shipping, only to find out the coin did not match the seller's description. I have reached out to the seller requesting a full refund, including the $60.00 grading fee, but I was met with resistance. Any assistance would be appreciated. Thank you, Jim Q.

My friend doesn't have an account, and another friend who has control of his account is involved in a scam. If he contacts eBay using his account, the scammer will find out and interfere with the investigation. eBay sent an email to Jon Neimojuski stating they would transfer $[redacted] to his Flagstaff account the next day. However, Jon never received the funds, but eBay confirmed sending them. We need to determine which account at the Flagstaff bank eBay transferred the money to.

My account, under the name Tommie Cassel, has been suspended for over a year now due to a fake invoice concerning an item I sold but never received payment for. When reviewing our past communication, you'll find that several members of your customer service team acknowledged this mistake and rectified it. However, the following day, my account was restricted and suspended again repeatedly, causing me to lose out on income and creating unnecessary stress.

I placed an order with order #04-09[redacted]9 at a lower price which the seller accepted. After payment was made, I realized the item needs to be picked up across the country, which I cannot do as I don't have a car. When I tried to cancel the transaction through eBay, I was locked out and faced difficulties dealing with the uncooperative seller. I have tried reaching out to the seller to no avail, leaving me out of $[redacted]. Any assistance would be greatly appreciated.

I am seeking assistance from corporate as I am struggling to resolve an issue with an order I placed for a Nintendo Mini. I needed to change the delivery address for a birthday gift, but the representatives have not been helpful, and the order seems to be stuck. I am frustrated by the lack of customer service assistance and consider sharing my experience on Facebook to raise awareness about this issue. eBay's customer service lacks personal phone support, which is disappointing. I am hoping to have a representative contact me to address this matter promptly.

¡Saludos! El 5 de marzo adquirí una lavadora con el número de orden 08-09[redacted]0. Originalmente planeada para ser entregada el 27 de abril, su seguimiento reveló un error en la dirección, resultando, al parecer, en una entrega incorrecta el pasado 21. Mis pedidos suelen llegar a mi dirección sin problemas, y hasta ahora no he recibido respuesta del vendedor luego de contactarlo al respecto. Al revisar el rastreo del artículo, veo que aún se encuentra en el mismo lugar con un signo de admiración rojo. Por favor, ¿me podrían indicar la ruta por la que viene para que pueda investigar? Gracias.

UPS overcharged me by $[redacted] for shipping despite providing an estimate of $51. When I dropped the item off, the store clerk assured me it wouldn't exceed $31. Now, eBay is relentlessly charging my account $29 each time for the UPS overcharge, costing me an additional $[redacted]. This constant cycle is hindering my ability to progress financially. I am deeply hoping to have these costs reimbursed to resolve this issue as I'm struggling to make enough sales to offset these accumulating expenses.

eBay Business Account Suspension Issue I recently received communication from eBay regarding the suspension of my business account, citing reasons that do not align with my activities on the platform. Despite having a strong track record as a seller with no prior violations and an "above average seller level," my account was suspended abruptly. I attempted to engage with eBay customer service, but only received automated responses, which were unhelpful in clarifying the situation or providing a resolution. Furthermore, I was charged a shop subscription fee of £82.80 for a service I have been unable to utilize due to the account suspension. Funds amounting to £[redacted].22 are on hold in my account, with no clear timeline for resolution, causing significant financial strain. The lack of human interaction or detailed explanation from eBay has been frustrating and impacted my business operations significantly. I am seeking a refund for the subscription fee and the reinstatement of my eBay account. With a strong selling history and positive reviews, I believe I can continue to contribute positively to the eBay community.

Hello, I purchased a Jaeger-LeCoultre watch at the beginning of January. Upon arrival, several issues were evident. The watch arrived damaged (the dial surrounding the date was loose inside the watch...), with a poor-quality plastic strap, and appears to be counterfeit as everything except the mechanism (which shows severe signs of oxidation and does not function correctly, even when placed in an automatic watch winder, the time drifts and the watch doesn't hold a charge) has been redone and is not original Jaeger-LeCoultre! This was not disclosed in the listing... it is not acceptable from a commercial standpoint... it is imperative that any restoration and malfunctioning original mechanism are clearly stated in the listing for buyers! I cannot return the item as I have already incurred significant costs to address the various issues with the watch.. Initially, I planned to repair the frame, and during this initial repair, my watchmaker discovered the other issues mentioned.. I have not received any response from eBay so far and I would like to be refunded partially or in full for this purchase, considering the circumstances.. Since mid-February, PayPal has redirected me back to eBay, and the seller is requesting for me to return the watch, which I find unreasonable given the expenses incurred, as I had it fully restored at my own expense. Best regards

I'm frustrated with EBay's lack of understanding regarding the term "knee length." It's a subjective measurement that varies based on individuals' heights. Many shoppers, like myself, have to inquire about the actual length of garments because "knee length" is not descriptive enough. It would be beneficial if EBay required sellers to include specific measurements instead of vague terms like knee length, which can be misleading. I hope someone at EBay addresses this issue soon.

Hello, how are you? Today is my first day ordering from eBay. I checked my tracking and it shows the package was delivered, but I haven't received it. Can someone help me with this issue? I really need my money refunded to my card. This is my first order from Shein and I'm very worried. Please assist me with getting my money back. Thank you.

Hello, I hope you're well. This is my first day ordering from eBay. I received a delivery notification, but unfortunately, I haven't received my package. I kindly request assistance regarding this matter as I really need my money back onto my card. It's my first time shopping from Shein, and I'm quite worried. Please help me with getting my money back as I didn't find the package at home despite the delivery notification. Thank you for your help. My order number is [redacted][redacted]28.