Xbox Customer Service Issues

I recently discovered that funds have been taken from my account for several months without my knowledge. I haven't used your service and I am unsure how you obtained my card details. It's possible my child used my card, but I typically use a digital card for online transactions. I am requesting a refund for the unauthorized $15 charges that have been deducted. The email linked to the account is [redacted] and the charge seems to be related to Xbox pass or Microsoft Ultimate. I hope providing this information will help in reversing these transactions. Thank you.

I accidentally purchased the WWE 2K23 Icon Edition twice, once in February using Xbox gift cards and a credit card on my old Xbox console, and again in March on my new Xbox using a credit card. Due to my old console breaking, I never received the MLB The Show 23 pre-order that should have been in my owned games list in the Microsoft Store. I paid for the MLB The Show 23 pre-order for Xbox One using Xbox gift cards.

I recently sold my Xbox One S to a young boy, and it was the Minecraft edition. I did a factory reset but accidentally deleted Minecraft when I selected to save games and apps. After reconnecting and setting up the Xbox for the boy, we discovered his account was set to family, restricting access. Despite buying the game again, it disappeared after another reset. I'm trying to get a refund for one of the purchases since I'm on a tight budget but wanted to keep my promise to the boy. The purchases were made using my PayPal account, one to [redacted] and the other to [redacted] I appreciate any help in resolving this. Best, Brenda Champion

I recently powered on my Xbox Series X, but when I tried to load a game, the screen went black and I couldn't navigate back to the home menu. Despite multiple attempts to restart the console following online instructions, including resetting the Xbox to a lower quality mode and checking the HDMI cable, the issue persists. I also removed a disc that was in the console, unplugged it, and tried again without success. The console behaves normally otherwise, as I can turn it off using the controller, but the black screen problem remains. It seems to be a display issue, but I haven't found a solution yet. Any advice would be appreciated. Thank you for your help!

I authorized my son to use my credit card for a £4.99 purchase on Saturday, March 18th. However, I expected him to remove my card from his Xbox afterward. Unfortunately, he didn't, and he managed to accumulate £[redacted].55 in charges between April 12th and May 5th, [redacted], making unauthorized purchases on his Xbox. As a single parent living with MS, I am unable to afford this unexpected bill. Given that my initial approval was only for the one purchase on March 18th, I am kindly requesting a refund for the subsequent unauthorized transactions.

Hello, I am concerned about the recent ban on my Xbox account. I have been a loyal user for a long time, enjoying services like Xbox Game Pass Ultimate and Game Pass. While I have had some issues in the past, I have learned from them. I believe this ban may be a mistake or a misunderstanding. I kindly ask for a review of my history as a positive member of the Xbox Live community before making a final decision. Thank you for your time and I look forward to your response. Best regards, [redacted]

I am having trouble accessing my Xbox account that I use to buy games and subscriptions. I forgot the password to the account, which I created a while ago. The email linked to the account is [redacted] and the username is Hoax Elite. I have tried multiple account recovery forms, but none of them seem to work. I have filled out over 20 forms without success. I really need to regain access to my account because I cannot play many of the games I have downloaded. I have been attempting to recover my account for over a year now, but have been unsuccessful. I am too busy during the day to contact customer support by phone, which also costs money. I hope to resolve this issue soon as it has been a major struggle for me.

I purchased an Xbox, set up an account, but I am unsure if I entered my email correctly. I have forgotten the login password for this account. I have two Xbox consoles. I can access my original account on one of them but would like to transfer the saved data and Xbox Gold subscription from the other account, under the gamertag Twtwaffle1, to my main working profile with the email [redacted]

I purchased the Minecraft game on a disc about a year or two ago. Today, I encountered an error code preventing me from using it. I'm attempting to restart it now, but if the issue persists, I will be frustrated. I do not have an Xbox Live subscription, as this is a disc version, yet it prompts me to renew a subscription when I log in, which is confusing and frustrating. I hope to resolve this issue soon, as it is becoming increasingly aggravating.

I purchased a season pass for the Infinite Warfare game on 6-7-[redacted] with the understanding that it would be a lifetime purchase based on my grandson's recommendation. However, recently I've been unable to play multiplayer online. When I contacted customer support, they mentioned I needed to buy a lifetime game. I'm frustrated because I wasn't informed about this when making the purchase. I would like my game to be restored or receive a refund. The customer service call was plagued with static, making it hard to communicate effectively. My order number is [redacted]. Contact me at [redacted] or email me at [redacted] I felt I was given poor service and forced to spend more money to fix an issue that wasn't mentioned during the initial purchase. I hope for a resolution soon. Thank you. Steve Nikolas

My Xbox issues have left me unable to play Call of Duty: Modern Warfare 2 properly. I missed half of season 3 and now season 4. After finding my previous profile with prestige level 7 and six months of gameplay progress, I'm frustrated with the wasted time. Despite seeking help on various forums and Xbox support, the quick play multiplayer mode now requires a purchase on my new profile. I am considering cancelling everything if this issue isn't resolved soon. I hope to salvage my relationship with Xbox and get back to enjoying Call of Duty without further frustration.

I am experiencing issues with all my Xbox [redacted] games, including my recent purchases. Whenever I try to start a game, I encounter the same error message regarding cloud saved games being over 6MB, with options A or B. I have tried troubleshooting tips provided by support, such as clearing local and Xbox360 saved games, but the issue persists. Despite not having another console and never owning a [redacted], the error message mentions using saved info from another console. If this problem cannot be resolved, I am requesting a full refund for all affected games in my library. If a solution is possible, I would like to be assisted by a qualified senior technician as I have already tried multiple steps with no success. Thank you. Michael

I recently reset my Xbox One X due to an error code during an update. Unfortunately, after the update, I lost all my accounts and was signed out. I've been a loyal customer since I was 12 years old. The account's gamertag is SliCkBaLLeR49, but I can't remember the email or password I used since it was set up when I was younger. I am willing to answer any security questions to help recover my account. If you need to contact me, please call me at [redacted] or email me at [redacted] If you are unable to recover my account, please cancel my Xbox Live membership which is charged to my PNC card. Thank you, and I hope you have a great week.

Hello, I'm seeking assistance regarding the recurrent issues we've encountered with Xbox controllers. My son has gone through three controllers within a year, each developing button problems after about six months of use. These issues have arisen despite his gentle handling of the controllers. Most recently, we purchased one in November [redacted] as a Christmas gift, and now, a button on the backside is no longer registering when pressed in-game. I'm unsure if this is a common problem or if switching to a different brand might offer a more durable solution. I eagerly await your reply. Thank you. - J. T.

Hello, I submitted a passenger change request a month ago and I am still waiting for it to be processed. I understand you handle many requests daily, but the delay is unacceptable. I am concerned about waiting until the last minute to confirm if the other passenger can travel with me. Additionally, I am disappointed by the 30€ charge. I have already made other arrangements, including a concert, and the uncertainty is frustrating. My flight from Sofia to Madrid is on July 17th, returning on July 20th. If you require more details, please contact me via email. Thank you.

My card was compromised, and numerous unauthorized transactions for Xbox appeared on my bank statement. At home, we do not own an Xbox, as we are both retired. Unfortunately, due to unexpected family medical crises and a death out of state, I only observed these charges last week. It has been challenging to locate the appropriate contact information to address this issue. The unauthorized charges began around February 16th, [redacted]. I am eager to receive a refund for these fraudulent transactions and discuss this matter with a representative. You can reach me at [redacted]. Thank you.

Hello, I'm encountering an issue where attempting to log into my Xbox account on PC through the Xbox app only brings up the sign-in window briefly before nothing happens, preventing me from playing some games and downloading anything. I've attempted to resolve this by reinstalling the Xbox app and signing back into my Microsoft Store account, but the problem persists. Any suggestions on how to troubleshoot and fix this would be appreciated. Thank you.

I created my account when I was 12 years old using my father's email, but now I am 22 and estranged from him due to abuse. He keeps changing my password, and I am locked out whenever I try to reset it. I want to remove his email from my account to prevent him from controlling it. My gamertag is CelestialAngels. Can you please assist me in resolving this issue and regaining access to my account?

I urgently need help with my son's Xbox account. It has been active for over 10 years, but he recently got locked out. The account was originally set up using his dad's email, whom we are no longer in contact with. I am unable to recover the account, and it has subscriptions connected to my bank account. Can you assist in recovering the account? If not, can all subscriptions linked to my account be canceled? I have tried all possible solutions, and changing my bank seems to be the last option. Thank you. - M.

I purchased the “A Plague Tale Bundle” game, which I realized is only compatible with Xbox X|S consoles, not mine. The first game in the bundle works fine, but the second game won't download or open on my console. After contacting Xbox support, they advised me to email for a refund. I used a $30.21 Xbox gift card towards the $79.99 bundle purchase, with the second game costing $39.99. I would like a $40.00 refund either as Microsoft credit or returned to my credit card.