Xbox Customer Service Issues

My son's computer crashed a few months ago, and he lost access to all his games purchased through XBOX. Despite trying different emails like [redacted] and [redacted], he cannot retrieve his account with the games. He is looking for a way to reset the password or find the correct account details to regain access to his games. His gamer tag is Cheezit5148, and even though the XBOX gamer tag website shows his games, he is unable to access them due to login issues with the emails tried.

I've had an Xbox account for 15 years. I no longer have access to the phone number tied to the account and can't log in to verify via email because I forgot my password. I can't remember the security details from so long ago. I can provide information on past cards linked to the account. I've submitted numerous recovery requests, but the automated system won't accept them. I'm hoping a human can review my case. Thank you.

I was falsely accused of hacking while playing Call of Duty Modern Warfare on Xbox. Another player was clearly cheating, and I believe there is a banning exploit being used. Unfortunately, I've lost two accounts due to this issue, and Xbox hasn't provided any explanation or notification. I'm frustrated by the lack of details and communication regarding my bans. I would appreciate it if the enforcement team could reach out to me so we can discuss the situation. I was playing the game legitimately when suddenly I was banned. I intervened to protect younger players from the cheater who was targeting them. This whole experience has been very upsetting for me.

I recently added a £10 gift card to my Microsoft account to purchase Sonic Adventure 2. After installing it, I encountered an issue where it said I didn't own the game, leading me to delete it for a reinstallation attempt, only to face the option to repurchase it again. Despite showing as completed in my order history, the game remains inaccessible. I've followed the steps advised by the virtual assistant, with no success. I am now seeking assistance as my sister is upset and looking forward to playing the game.

While playing Rainbow Six Siege, a teammate named (slamd by d50) invited me to a party. When I refused his instructions, he kicked me, leading to retaliation. This escalated into him repeatedly killing me. Despite my teammates reporting him, he retaliated by reporting me on his other accounts during a party invite, resulting in my ban. I believe this ban is unjust. Could my account, Tipslare405, please be reinstated?

Subject: Xbox Account Blocked - Need Assistance Hello, My name is Justin Krampf, and my Xbox account has been blocked. Unfortunately, I am unable to access the email associated with the account, [redacted], where Xbox sends a verification code. Even when attempting to verify through a questionnaire, the system states that I will remain blocked as I need to prove ownership. I suspect that when I created the account at 13 years old, I may have entered a false birthdate to be over 18. I am requesting the opportunity to verify my identity through a video call, presenting my ID to confirm that I am indeed the owner of the account Krampe#[redacted] linked to email [redacted] Regrettably, I no longer have the password or access to the cell phone number associated with the email account. Thank you for your attention to this matter. Sincerely, Justin Krampf

Hello, My name is BRICK, first name: Rochdi. I am contacting you regarding four withdrawals made from my bank account held with the online bank VIVID (Solaris Bank). These were withdrawals of 2 euros each. I was surprised to see the withdrawals benefiting the company XBOX, as I have never conducted any transactions with this company. Additionally, I have not used my virtual bank card ending in [redacted] for these withdrawals, as per the information provided by my bank. Therefore, I kindly request a refund of the total amount of 8 euros, which covers four months of withdrawals. Please also cease any potential future withdrawals, which, as a reminder, are fraudulent and legally punishable. Best regards

I recently changed my email on my Microsoft account to match my EA account for online gaming. However, after removing the old email, I lost access to all my games and my main Xbox profile. I have purchased many games digitally, so this situation is quite upsetting. It seems that all my progress and gamer tag are also gone. It's disappointing that one's identity and purchases are linked to an email. Strangely, I am still signed into my main account on the Xbox mobile app with the updated email. I wonder if the information will eventually transfer over or if there is an issue. I'm looking for assistance, preferably speaking to someone directly as automated support hasn't been helpful. I hope to undo the changes made in the past 24 hours or recover my account in case of a potential hack. I really need access to my online subscription and games.

I recently rediscovered an old Xbox account linked to a console that was stolen. This account holds valuable games that are no longer accessible to me. I recall the associated email address but have forgotten the password. I am wondering if there is any way to recover the content from this account or if it is a lost cause. Your guidance via email would be greatly appreciated. Thank you for your assistance.

Hello, I encountered an issue with Starfields cloud save data synchronization. While starting the game, I mistakenly clicked on the 'synch' button instead of 'try again'. Consequently, I ended up with old save data at level 31, right after finishing the main story. However, I had progressed further to around level 34 or 35 with over 300k credits and completed quests. My Xbox ID is Magermilch#[redacted]. I would greatly appreciate it if you could address this matter and restore my progress. I was playing Starfield via cloud gaming on my television. Thank you.

I recently reset my console and it successfully saved my games and apps as expected. However, upon logging back in, I was redirected to a profile I haven't used in over five years. Now, I need assistance in recovering my account since I can't recall the password and it doesn't provide me access to the account I need. The account that I can access is linked to a different gamertag than the one I've been using, and I am unable to access my games or any online purchases.

My son purchased NBA 2K24 along with 35,[redacted] VC (downloadable content) and 75,[redacted] VC (downloadable content) without my consent. I requested a refund for all three items. The game and the smaller DLC were approved for a refund, but the larger DLC was denied. This is problematic because all the content is for the NBA game, which has been refunded, leaving us unable to use the DLC. Additionally, my son did not have permission to make these purchases. The gamer tag is Jaymo171717, and the email associated with the account is [redacted] Thank you.

I am seeking a full refund for both of my accounts that were permanently banned. I am frustrated with the handling of communication during gameplay involving gore, guns, and blood. Please process my refund for my accounts at [redacted] and [redacted] Thank you.

Hello, I need assistance from the support team. I received a ban from NBA2K24 without any explanation. I've invested over $[redacted] in the new Xbox Series and purchased NBA2K24. After playing it a few times, I suddenly got banned in [redacted]. I don't understand why this happened and haven't received any response despite reaching out for almost a week. I am a loyal fan who buys the game every year. Can someone please clarify why I got banned and how I can resolve this issue? Thank you for your attention.

Hello, I am hoping someone here can assist me with a situation regarding my wife's Xbox One. Her child's account was linked to hers, but now that the child is a teenager, she wants them unlinked. I accessed my wife's profile on the laptop and unlinked the teen's account. However, when I tried to log into the teen's account on the laptop to verify everything was okay, her account was gone. She is upset with me at the moment. I have followed all the steps provided by Microsoft to recover the account, but without success. I'm wondering if her account is permanently deleted or if there is a way to at least recover her email account, if not the Xbox data too. Thank you, Tony

I am having trouble accessing my account associated with [redacted] because I have forgotten my password and no longer have access to the recovery phone number. This email is mainly used for gaming, and my backup email is [redacted] with phone number [redacted]. The name on the Huntington Bank account linked to my purchases is Mark Anthony Dungey. I need assistance as I am new to gaming, and my character VonWick is at a high level. I am currently using a new character "sqid marx" but miss my previous progress and purchases. Due to being laid off, I put a lot of effort into my game and am worried about the upcoming game update. Your help is greatly appreciated.

My husband can't access his Xbox Live account as he hasn't used it in over a year and can't access the email linked to it for a password reset. We just need to cancel the subscription to stop the charges. However, we're struggling to find a way to do this or to reach customer support for help. The subscription has been charging his account monthly for over a year, and we really need to stop these payments. Any advice on how to proceed would be greatly appreciated.

After clearing the cache on my Series S, I noticed that my primary gamertag is missing, and only the original one remains. This is problematic as I purchased an expensive digital game and about a hundred dollars worth of in-game perks on the missing gamertag. The game appears installed on the homepage but cannot be played due to missing components. Even though I can still locate my other gamertag, I am unsure how to regain access to it under my account. If anyone has experienced a similar issue or knows of a solution, please share your insights. Thank you. Best regards, An upset gamer