How Do I Reset My Family Settings Passcode on Xbox?
In a nutshell: If you've forgotten your Xbox Family Settings passcode or suspect your account is compromised, a reset is necessary. Xbox may prompt a reset after multiple incorrect entries, and regular resets can enhance security. To reset the passcode, log into your Microsoft account, select your Xbox console, and navigate to
Introduction
You need to reset the family settings passcode on your Xbox if you've forgotten it or if you think your account may have been compromised. Xbox may also prompt you to reset the passcode if you enter it too many times. Additionally, some users reset the passcodes regularly to enhance account security. Do you need help resetting your Xbox code? Continue reading for steps on how to reset your Xbox passcode successfully. We'll also provide you with a resolution, in case you can't remember the answer to the security question. Read the step-by-step instructions below.
Sign in to Your Microsoft Account
Enter your login credentials and click Next.
Select Your Xbox Console
Go to Settings
Click Family
Click Change Pass Code
You can reset the passcode by changing it. If you don't remember the passcode, enter any 4-digit code to get the "reset the passcode" prompt.
Tap Reset Pass Code
To reset the passcode, you may be asked to answer a security question. Make sure you know the answer. Next, follow the on-screen instructions to reset the Family Settings passcode successfully.
Did you forget the answer to the security question? You may still be able to reset your passcode. However, ensure your Microsoft account is an adult account, and the console is under your name. You can try the steps below to reset your passcode again.
Log Back In and Locate Your Xbox Console
Tap Show Details
Click Manage
You'll be able to reset your passcode from here. Just follow the instructions on the page. If you're still having issues, consider contacting Xbox Microsoft Support. Check out the next step below.
Start a Chat
If you're still having issues resetting your Xbox's Family Settings passcode, consider contacting Xbox Support. To do this, visit the Support page and click Start a Chat. You'll be speaking to a virtual agent who can provide you with more information. Try to go online during business hours to request a call from Xbox Support (in case you need additional assistance).
Still can't reset the passcode? The only option may be to Factory Reset your device. Consider the option only after contacting Support, and you're still unable to reset the passcode. To factory reset your Xbox, go back to your Console's Settings. Go to Console Info on that page and select 'Reset' to Factory Reset your device.
Conclusion
You can successfully reset the password if you still have the answer to the security question. If not, contact Support first or try to factory reset your device. Keep in mind that a factory reset means you lose access to all saved games and accounts. You can no longer retrieve them. In some cases, you may be given the option to keep your apps and games. If you have important saves, we recommend backing them up or taking screenshots of them. Still have concerns about resetting the passcode for your Xbox? Get in touch with Customer Support today.
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