WhatsApp Customer Service Issues

Archive 98

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #98. It includes a selection of 20 issue(s) reported July 17, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
URGENT HELP NEEDED. I recently started using WhatsApp and I am quite new to it. My WhatsApp account, +[redacted][redacted], was banned after only half a month of use without any explanation. Just as I switched to a new number, +[redacted][redacted], it got blocked within minutes of setting it up. I had added some important business partners to the account and the information there is crucial for me. Can someone guide me on how to address this issue with my account? Kindly advise on the service terms to be mindful of or how to rectify the problems at hand. Understanding the cause will help me avoid such issues in the future. Your assistance is greatly appreciated.
Reported by GetHuman8506809 on lunes, 17 de julio de 2023 0:27
My phone number, +[redacted] [redacted], has been banned from using WhatsApp. Subject: Request to Unblock My WhatsApp Account Dear WhatsApp Support Team, I am writing to ask for the unblocking of my WhatsApp account. I received a notification about my ban, but I am unsure of any terms of service violations. WhatsApp is crucial for me to stay in touch with my loved ones and work contacts. Being banned without clarification has been very upsetting.
Reported by GetHuman-dedondon on lunes, 17 de julio de 2023 4:05
Hello, my WhatsApp has been banned. I sincerely apologize if I have violated WhatsApp's rules. This is the first time I have been banned without receiving any prior warnings for my mistakes. I appeal to be given a final chance to use the same WhatsApp number, which is crucial for my work. I promise not to repeat the same mistake again. I hope WhatsApp can accept my apology.
Reported by GetHuman-faruqiib on lunes, 17 de julio de 2023 7:09
Dear WhatsApp Support Team, I am reaching out to appeal the suspension of my WhatsApp account. I apologize for any inadvertent breach of the terms of service that caused the ban. WhatsApp is crucial for my communication needs, and I am committed to respecting all the platform's guidelines. I respectfully ask for a review of my account and the removal of the suspension. I am dedicated to strictly adhering to WhatsApp's regulations moving forward. WhatsApp is an integral tool for me to stay in touch with friends, family, and coworkers, and I appreciate its convenience and reliability. Thank you for addressing this matter. I am looking forward to the resolution and having my WhatsApp account restored. Please feel free to reach out if you need more details or have any inquiries. Sincerely, R. Rao
Reported by GetHuman8507226 on lunes, 17 de julio de 2023 7:32
My account was flagged for a violation of the Terms of Service, resulting in a ban on my phone number. This ban will remain in place due to the violation. It is advised to review the "Acceptable Use of Our Services" section in the Terms of Service to understand the correct ways to use WhatsApp and which activities are considered violations. For more guidance on responsible WhatsApp usage, you can refer to the Help Center article. Please remember that WhatsApp has the authority to uphold its policies as outlined in the Terms of Service.
Reported by GetHuman8507275 on lunes, 17 de julio de 2023 8:13
My account needs assistance with updating my phone number from 74[redacted]5. GetHuman is a free customer service support service offering helpful tips and information to assist customers, but it is not associated with WhatsApp. Providing this information serves three purposes. Firstly, it allows GetHuman to search its database for a specific guide on how to resolve your issue, potentially avoiding the need to contact WhatsApp. While guides may not cover every service issue due to their vast number, the information is also utilized to determine which guides to develop next. Secondly, providing this information generates a public page for your issue that can be shared with WhatsApp, eliminating the need to repeatedly explain your problem. Additionally, you can share this page with other customers.
Reported by GetHuman-rrajputb on lunes, 17 de julio de 2023 10:01
Hello Team Whatsapp, I, Ravi Kumar, have had my account banned for violating the terms and conditions. I am requesting one final opportunity to regain access to my account. I assure the Whatsapp team that I will not repeat the mistake. Kindly reconsider and lift the ban on my account as I am losing valuable contact details of my friends. I eagerly await your response to restore my number one last time. Thank you, Ravi Kumar Phone: +[redacted]32
Reported by GetHuman8507558 on lunes, 17 de julio de 2023 12:03
I, Mr. J.S., would like to bring to your attention that my WhatsApp account has been banned. When I tried to open the app, a message stating that my account has been banned appeared suddenly. This has halted all my official work related to my company group. I kindly ask for your assistance in resolving this issue promptly. Your help in this matter would be greatly appreciated. Thank you in advance for your attention to this matter. Please assist me at your earliest convenience.
Reported by GetHuman8508099 on lunes, 17 de julio de 2023 15:44
Hello WhatsApp support team, I need assistance with a problem I encountered. I tried to send a message to a team member whose number I got from a WhatsApp group, but unfortunately, I cannot send the message. This is affecting our business communication. Please unban the number +[redacted][redacted] immediately so I can access WhatsApp again and continue our conversation. Thank you, WhatsApp, for your prompt attention to this matter.
Reported by GetHuman8508173 on lunes, 17 de julio de 2023 16:11
Hello WhatsApp Support team, I am here to report a significant issue. Upon opening WhatsApp to message a new friend whose number I obtained from a WhatsApp group for a business chat, I faced difficulties sending messages. I urgently need this problem resolved as my business is being affected. My friend can message me, but I am unable to reply. Please address and rectify this issue promptly by unbanning the number +[redacted][redacted]. I kindly request your immediate assistance within the next 5 minutes, as the situation is critical, and my job may be at risk. Thank you for your attention to this matter. Sincerely, [Initials]
Reported by GetHuman8508173 on lunes, 17 de julio de 2023 16:12
I uninstalled and reinstalled WhatsApp due to glitches on my phone. Now, I'm unable to verify my phone number. The app keeps telling me to wait an hour, but even after waiting for over 12 hours, it still won't work. I've tried various troubleshooting steps like restarting the phone, opting for a voice call instead of SMS, and leaving it untouched for a whole day. However, none of these methods have been successful. This issue is crucial as I'm missing important work messages. Your assistance in resolving this matter would be greatly appreciated. Thank you!
Reported by GetHuman8509201 on lunes, 17 de julio de 2023 22:55
I have been using WhatsApp for the last 7 years without any issues. However, over the past month, I have encountered continuous problems with my account. Despite setting a pin, it keeps getting changed without my knowledge. I have requested support, but haven't received any emails as promised. I've submitted numerous complaints, yet the problem persists. It seems like my account may have been hacked.
Reported by GetHuman8509547 on martes, 18 de julio de 2023 3:41
Hello WhatsApp, I would like to request an appeal for the reactivation of my WhatsApp account. I am a long-time user of WhatsApp, with the phone number +62[redacted]-[redacted]. I admit that I have violated WhatsApp's rules by sending automated messages through the Watzap platform. However, the automated messages I sent were normal and did not use a fast sending speed. The interval between automatic messages was only 2-5 minutes. Unlike fast sending speeds that send messages to 10 or more people at the same minute, my messages were not like that. I am appealing for the reactivation of my personal account and I kindly ask for WhatsApp's support in assisting with this matter. I hope that WhatsApp can help me recover and reactivate my account, as the number I registered is clean with no alternate names other than my real name, nicknames, and funny names given by my friends who reported me, who surely are individuals facing challenges in their lives. I request WhatsApp's assistance in reopening and restoring my account. Thank you.
Reported by GetHuman-heygus on martes, 18 de julio de 2023 8:23
Issue with this account number [redacted]. My WhatsApp account number has been banned. Good afternoon, I need support to open my business WhatsApp with account number [redacted]. Someone hacked my WhatsApp account, and I would like to regain access and stop them. WhatsApp is not functioning, it keeps saying my number is not authorized. I need to change phones, but the details on the card have the wrong number. Can you help? Contact the number [redacted]. Hello Team WhatsApp, I have not violated any rules and need help to get my account back. WhatsApp permanently banned my number [redacted], but I have not done anything wrong. Good afternoon, I'm A.A. on [redacted] and I paid for DTT BASIC for one month. Hello, I have a harassment issue and need assistance. My number is banned on WhatsApp for allegedly breaking the rules. Please unban my number on WhatsApp. My phone number is banned, and I need help to make it work again. Please assist with making a transfer from the past.
Reported by GetHuman8509911 on martes, 18 de julio de 2023 9:52
Hello, I received a notification that my account has been flagged for violating the Terms of Service and my phone number has been banned as a consequence. The account will remain banned due to this violation. I am advised to review the “Acceptable Use of Our Services” section in the Terms of Service to understand the proper usage of WhatsApp and the actions that lead to violations. More information on responsible WhatsApp usage can be found in the Help Center article. Kindly note that WhatsApp upholds its policies as per the Terms of Service.
Reported by GetHuman8510577 on martes, 18 de julio de 2023 15:35
Hello, I am Dennis Yego, and my account number is +[redacted]24. Recently, I discovered my account was blocked from accessing WhatsApp. Over the past two months, I have encountered phone issues, which may have led to unintended violations of your policies. I kindly ask for your understanding and request to reinstate my access as +[redacted]24 is crucial for my official communications. I sincerely appreciate your consideration and assure you I will adhere to all policies diligently. I eagerly await your positive response. Thank you. Regards, Dennis Yego
Reported by GetHuman-dkkipkoe on martes, 18 de julio de 2023 18:29
I hadn't used WhatsApp for the last two months due to a phone issue. While my phone was being repaired, I used a basic phone without internet or a camera. When I got my repaired phone back and re-downloaded WhatsApp, I received a spam message from Russia. I didn't respond to or report it, but the next day my account was blocked and banned. I've emailed WhatsApp for help, but nothing has worked. I'm a fashion designer, and this number is integral to my work. It's been my personal number for four years, and I'm facing many issues because of this ban. I really need help to unban my account.
Reported by GetHuman-amyraban on miércoles, 19 de julio de 2023 9:13
Hi, I regret to inform you that your account has been flagged for violating our Terms of Service, and consequently, your phone number has been banned. Please review the "Acceptable Use of Our Services" section in our Terms of Service to understand the appropriate use of WhatsApp and activities that are regarded as violations. For guidance on responsible WhatsApp usage, you can refer to our Help Center. Kindly note that WhatsApp maintains the right to uphold its policies as outlined in the Terms of Service. Best, WhatsApp Support Team Visit our Help Center! I am seeking assistance as my WhatsApp account has been blocked for the last 30 days. I have made multiple attempts via emails, calls, and messages to rectify this issue, but have been unsuccessful. I urge you to resolve the ban on my account linked to my phone number: +[redacted]89.
Reported by GetHuman-jagtapp on miércoles, 19 de julio de 2023 11:25
I received a call inquiring about a code, which I confirmed receiving. Subsequently, I provided the code, and my account vanished. Despite various attempts, I am struggling to reclaim access to my account. Upon downloading the app, during the 3-step verification, I selected the "forgot password" option. However, despite multiple attempts, I am not receiving the 6-digit password code via text or email. The contact details used are the same, and I am anxious for assistance. Your help is greatly appreciated.
Reported by GetHuman-mollyrak on miércoles, 19 de julio de 2023 19:19
Hello, I have carefully reviewed the terms, conditions, and privacy policy and realize where I went wrong. I acknowledge that my actions violated the policies set by WhatsApp. I now fully understand the importance of this platform in connecting me with loved ones. I sincerely apologize for any past mistakes and assure you that I will adhere to all guidelines moving forward. I kindly request the removal of the ban on my WhatsApp number, [redacted], which I have been using for many years. Thank you for your understanding. Regards, Preeti Singh.
Reported by GetHuman8514353 on jueves, 20 de julio de 2023 5:19

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