WhatsApp Customer Service Issues

Archive 97

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #97. It includes a selection of 20 issue(s) reported July 11, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I've been attempting to seek your assistance for the 10th time. My official contact number is +91 [redacted]. My WhatsApp has been blocked for over 24 hours now. I have followed all the instructions provided by your support team, including rebooting my phone, reinstalling the app from the official website, clearing the Play Store cache, and attempting to log in from a different device. Despite these efforts, the issue persists. I would greatly appreciate your help. Thank you.
Reported by GetHuman8494174 on الثلاثاء ١١ يوليو ٢٠٢٣ ٠٧:٢٢
Hello, I am writing to report that my WhatsApp account has been unexpectedly banned. I have been a loyal user for many years and have never violated any of the app's terms. Today, when I tried to log in, I was surprised to see that my account had been banned without any prior warning. I am disappointed with this decision and would appreciate it if you could investigate the issue and lift the ban promptly. Rest assured, I have always adhered to the terms of service and have not engaged in any activities that would warrant such action. Name: G. Sriram Email: [redacted] Phone: +[redacted]24
Reported by GetHuman-sriramg on الثلاثاء ١١ يوليو ٢٠٢٣ ٠٨:٣٤
I am located in the UK and facing an issue with my previous Hong Kong phone number. Last week, WhatsApp logged me out due to the phone number change, making it impossible for me to log back in as the HK number is not functional in the UK. Although WhatsApp web is still accessible, I cannot receive messages from personal chats. I am seeking guidance on how to update my mobile number given this predicament as I couldn't find relevant information in the help center. Thank you for your assistance.
Reported by GetHuman-geggled on الثلاثاء ١١ يوليو ٢٠٢٣ ١٠:٤١
My account with the number +1 [redacted] has been suspended. I regret any breach of the WhatsApp Terms of Service that may have occurred. My WhatsApp account is essential to me since it is the main way I connect with both personal and work contacts. I commit to complying with the WhatsApp Terms of Service and staying updated on any revisions made to the terms. Could you please lift the block on my account? I appreciate you considering my appeal. Should you require additional details from me to assess my request, feel free to ask. Anticipating your response.
Reported by GetHuman8494822 on الثلاثاء ١١ يوليو ٢٠٢٣ ١٤:٢٢
Dear WhatsApp Support Team, I am writing to request the unbanning of my WhatsApp number +[redacted]70, which has recently been banned. I use WhatsApp regularly to stay connected with family, friends, and colleagues, and I was surprised to find myself unable to access it. I recognize WhatsApp's strict policies and want to express that I always use the platform responsibly. If my account was banned unintentionally, I apologize. I am committed to following the rules moving forward. Losing access to WhatsApp has inconvenienced me as I heavily rely on it for communication. I kindly ask for the reinstatement of my account and assure you of my responsible use. Thank you for your consideration, and I hope to have my WhatsApp access restored soon. Best regards, [Pauline]
Reported by GetHuman8496436 on الأربعاء ١٢ يوليو ٢٠٢٣ ٠٤:٢٣
My WhatsApp account linked to the number +[redacted][redacted] on Android was recently flagged and temporarily banned on July 6th. It seems this was due to using an unauthorized version of the app. I promptly downloaded the authorized version on July 7th and requested a review, which led to my account being restored. However, on July 10th, my WhatsApp was banned again without a clear reason. After a brief restoration, it was banned once more, this time for good, stating that my number +[redacted][redacted] is permanently unable to use WhatsApp. I kindly request a review of this decision and the possible restoration of my number. Thank you.
Reported by GetHuman-ruthsoro on الأربعاء ١٢ يوليو ٢٠٢٣ ٠٥:٥٤
I received calls from unfamiliar numbers yesterday, +[redacted][redacted] and +[redacted][redacted], claiming to provide a code for my medical Zoom group meeting. Regrettably, I shared the code, leading to my business Whatsapp account being hacked. Fortunately, due to my two-factor authentication, access seems limited. Despite repeated calls, I have not answered and am now locked out of Whatsapp. The app requests a code sent via SMS to my SIM card, but after entering it, I am told to wait 11 hours for another code. I am currently with the SIM card used to register Whatsapp, but I keep getting messages stating someone has registered my number on a different device. I seek assistance as I am unsure of further steps. Thank you. Dr. K. Akinfe
Reported by GetHuman8497039 on الأربعاء ١٢ يوليو ٢٠٢٣ ١٢:٥٠
I am Yashika D. and recently my WhatsApp account got banned multiple times for allegedly breaking the terms and conditions. Despite submitting it for review each time, the ban message kept reappearing. Eventually, I received a final notice stating that my account could not be used because of a breach in the terms and conditions. I am confused about why this happened and am very concerned as I need WhatsApp for my studies. Any assistance would be greatly appreciated.
Reported by GetHuman-pawanigu on الأربعاء ١٢ يوليو ٢٠٢٣ ١٣:٣١
Dear WhatsApp Support Team, I am reaching out to address the recent ban placed on my WhatsApp account, which I believe was a result of an image loophole exploited by individuals with malicious intent. I have been a responsible user of WhatsApp for many years, abiding by the platform's terms and conditions. However, I recently discovered that my account had been compromised, leading to its ban and preventing me from communicating with my contacts. I assure you that I had no involvement in the unauthorized access to my account and take the security of my personal information seriously. I kindly request your assistance in reviewing my case and lifting the ban on my account. I am willing to cooperate with any investigations and provide additional information necessary to resolve this issue promptly. I place great value on the services provided by WhatsApp and am committed to following its policies diligently in the future. I appreciate your attention to this matter and sincerely hope for a positive resolution that reinstates my account soon. Best regards, Huzaifa
Reported by GetHuman8497225 on الأربعاء ١٢ يوليو ٢٠٢٣ ١٤:١٥
My account was flagged as a violation of the Terms of Service, resulting in the ban of my phone number. The account will remain banned until further notice. To understand the appropriate use of WhatsApp services and activities that violate the Terms of Service, it is advised to carefully review the "Acceptable Use of Our Services" section in the Terms of Service. Additionally, the Help Center provides guidance on using WhatsApp responsibly. Please remember that WhatsApp has the authority to enforce its policies as outlined in the Terms of Service. Thank you.
Reported by GetHuman-melttlan on الأربعاء ١٢ يوليو ٢٠٢٣ ١٥:٠١
I have encountered issues with both of my phone numbers being repeatedly banned on WhatsApp despite not engaging in any fraudulent activities. I am frustrated with this ongoing problem. My first number, [redacted]2, has been banned for close to a month now, while my second number, [redacted]9, was just banned tonight. I have reached out to WhatsApp multiple times via email about this issue, but it has continued to happen, making it unsafe to conduct business on the platform. I urge WhatsApp to take the necessary steps to address this matter promptly.
Reported by GetHuman-olakemis on الأربعاء ١٢ يوليو ٢٠٢٣ ٢٠:٥٣
Hello, I received a notification that my account has been flagged for violating WhatsApp's Terms of Service, resulting in my phone number being banned. I am advised to review the "Acceptable Use of Our Services" section in the Terms of Service for information on proper WhatsApp usage and prohibited activities. To understand how to utilize WhatsApp responsibly, there is a helpful article available in the Help Center. As per WhatsApp's policies, enforcement will be carried out in line with the Terms of Service. Warm regards, A
Reported by GetHuman-kedarisa on الخميس ١٣ يوليو ٢٠٢٣ ١٠:٢٥
Hello everyone, I recently received the following message: "Your phone number is no longer registered with WhatsApp on this phone. This might be because you registered on another phone. If you didn't do this, verify your phone number to log back into your account." The number in question is [redacted], and I am certain that I did not register it on another device. I believe my WhatsApp has been hacked, and I am feeling very insecure. Can someone please assist me in securing my account? I am currently unable to use WhatsApp. Thank you for your help.
Reported by GetHuman8501488 on الجمعة ١٤ يوليو ٢٠٢٣ ٠٨:٥٠
Hello, I am experiencing issues with my WhatsApp account. I have used WhatsApp for many years without any violation of terms of service. Today, I was surprised to see my account banned without any prior notice or warning. I am disappointed by this action and seek assistance in investigating and lifting the ban on my account promptly. Rest assured, I have not been involved in any activities that could lead to the suspension of my account. - Ajay Krishna - Email: [redacted]
Reported by GetHuman-uppalaaj on الجمعة ١٤ يوليو ٢٠٢٣ ١٨:٣٠
Hello, I am contacting you regarding my WhatsApp account with the number +[redacted]83. It was banned recently, and I believe this action was taken unjustly. My account has been banned for a few weeks now, and despite showing as active with a last seen, I am unable to access it. This account holds important information for me, and I kindly request your assistance in reinstating my WhatsApp account as soon as possible. Your prompt attention to this matter would be greatly appreciated. Thank you.
Reported by GetHuman-aksawani on السبت ١٥ يوليو ٢٠٢٣ ١٢:٥٨
Good afternoon, I recently received a notification on my device stating that my WhatsApp account has been banned. I am unsure of the reason behind this action, as I believe I have been using WhatsApp in accordance with your guidelines. The ban on my account has caused me to lose contact with several active customers and has hindered my ability to attend important lectures and classes for my learning. My WhatsApp account number is +[redacted] [redacted]. I am committed to using WhatsApp safely and would appreciate your assistance in resolving this issue. Thank you.
Reported by GetHuman8504180 on السبت ١٥ يوليو ٢٠٢٣ ١٤:٢٤
Dear Support Team, I am a WhatsApp user with a business account using the phone number +92 [redacted]. Unfortunately, my account has been banned for reasons unknown to me. This has caused significant disruption to my business dealings on WhatsApp. I kindly request for my account to be reinstated promptly so that I can continue conducting my business seamlessly on WhatsApp. Your immediate attention to this matter would be greatly appreciated. Thank you for your understanding and assistance. Best regards, [First Name]
Reported by GetHuman-saifurhm on السبت ١٥ يوليو ٢٠٢٣ ١٥:٥٢
My account was flagged for violating the Terms of Service, leading to a ban on my phone number. The ban will remain in effect due to the violation. I am advised to review the “Acceptable Use of Our Services” section in the Terms of Service to understand WhatsApp's proper use and prohibited activities. Additional guidance on responsible WhatsApp use can be found in the Help Center article. It is noted that WhatsApp has the authority to enforce its policies as outlined in the Terms of Service.
Reported by GetHuman8488295 on الأحد ١٦ يوليو ٢٠٢٣ ٠٧:٣٣
Dear WhatsApp Support Team, I am reaching out with concern about my recently banned WhatsApp account, seeking a review of this decision. I rely on WhatsApp for important daily communication with friends, family, and colleagues, making the ban disruptive and inconvenient. I assure you of my adherence to the platform's guidelines and request a thorough review to clarify any unintentional violations. I am eager to cooperate fully and wish to have my account reinstated promptly, as the suspension has greatly impacted my personal and professional connections. I appreciate your attention to this matter and hope for a positive resolution that will allow me to continue using WhatsApp responsibly. Best regards, Tiffany N.
Reported by GetHuman-tiffndei on الأحد ١٦ يوليو ٢٠٢٣ ٠٩:٠٣
I have been using WhatsApp both the official and unofficial versions, as I prefer the unofficial app. However, after experiencing some issues and losing my data, I contacted support. Despite manually backing up my data, reinstalling the app did not restore it. Moreover, the official WhatsApp app has blocked my account, compelling me to switch to their app. This recurrent problem is truly frustrating, especially since it affects communication with my deployed spouse. If not resolved, I may have to share evidence of this issue through screenshots and videos.
Reported by GetHuman-annziawi on الإثنين ١٧ يوليو ٢٠٢٣ ٠٠:٢٣

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