WhatsApp Customer Service Issues

Archive 99

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #99. It includes a selection of 20 issue(s) reported July 20, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Whatsapp Management, My Whatsapp account was mistakenly deactivated. Could you please reactivate my mobile phone number +[redacted]4? My mobile model is Huawei [redacted]. Dear Whatsapp Management, Deactivating my account without warning is unacceptable. I have used Whatsapp properly without sending spam or inappropriate messages. Please consider my case and address this with top management. Thank you, Jamele Younes Message to Whatsapp Support Team, I have contacted you to lift the ban on my Whatsapp account, but unfortunately, no action has been taken to resolve my issue. Each passing day without a solution causes me further losses. I request prompt assistance from you to resolve the ban on my account. Here is my number, please lift the ban: [redacted]4
Reported by GetHuman-rawadra on jueves, 20 de julio de 2023 7:18
Subject: Request to Unblock My WhatsApp Account Dear WhatsApp Support Team, I am reaching out to request the unblocking of my WhatsApp account, which was recently banned without my knowledge of any violation of your terms of service. As a dedicated user of WhatsApp for communication with family, friends, and colleagues, the sudden ban has disrupted my routine. I urge you to review my account promptly and provide clarification on the reason for the ban. If there was indeed a breach, I sincerely apologize as it was unintentional. I am committed to following your terms of service strictly and am willing to prevent any future violations. Please consider unblocking my account so I can resume staying connected with loved ones and colleagues. Thank you for your attention to this matter, and I anticipate your prompt response. Best regards, Mr. Parvesh Kumar PK
Reported by GetHuman8507057 on jueves, 20 de julio de 2023 9:33
Subject: Request to Unblock my WhatsApp Account Dear WhatsApp Support Team, I am writing to formally request the unblocking of my WhatsApp account. Recently, I was notified that my account has been banned. I have always used WhatsApp as a vital tool for communication with my family, friends, and colleagues on a daily basis. I was surprised by the ban as I am not aware of violating any of your terms of service. I kindly ask you to investigate this matter, provide me with the reason for the ban, and assure you that any potential violation was unintentional. I am committed to adhering to your terms and preventing future infractions. Please reconsider and unban my account so that I can resume using WhatsApp to connect with my loved ones and colleagues. Thank you for your prompt attention to this issue. I anticipate your prompt response. Sincerely, Parvesh Kumar PK
Reported by GetHuman8507057 on jueves, 20 de julio de 2023 9:38
Since early July, my phone number has been repeatedly banned on WhatsApp. I'm unsure of the cause but suspect it may be my phone with issues. I have a clean record on the app, never spamming or causing trouble. The ban has left me feeling lost as WhatsApp is vital in my long-distance relationship, communicating with family, schoolwork, and business contacts. Being an estate management student in Nigeria, my final project relies heavily on WhatsApp for collaboration. I've used the app responsibly for years and promise to continue doing so. Please show mercy and restore my account as it feels like being cut off from the world. Thank you for your consideration. - Ojebiyi Comfort
Reported by GetHuman8515751 on jueves, 20 de julio de 2023 19:12
Hello, I received a notification that my account has been banned due to violating the platform's Terms of Service and my phone number has been flagged. I have been advised to review the “Acceptable Use of Our Services” section in the Terms of Service for more information on appropriate usage and violations. To ensure compliance and understand how to use WhatsApp responsibly, I will be referring to the guidelines provided in the Help Center article. I acknowledge WhatsApp's right to enforce policies as outlined in the Terms of Service. I have received a ban on WhatsApp and would like instructions on how to proceed.
Reported by GetHuman-andromag on viernes, 21 de julio de 2023 0:04
Hello, I am experiencing a major issue with my WhatsApp account. Yesterday, while using the app, I was unexpectedly logged out and prompted to enter a two-step verification code that I did not set up. I am unable to access this code as I did not link my account to an email address. My phone number is [redacted], and I reside in Kazakhstan. I heavily rely on WhatsApp for work-related communication and need assistance with resolving this issue as soon as possible. I am concerned that my account may have been compromised. Thank you for your help.
Reported by GetHuman-koshakov on viernes, 21 de julio de 2023 5:15
Hi, To better assist you, kindly provide the following details: - Your phone number in international format. - Phone information (e.g., operating system, model, etc.). - Explanation of the task and its purpose. - Error messages received. - Step-by-step process to replicate the problem. - Screenshots or a video in MOV, MP4, or 3GP format. Thank you for your cooperation.
Reported by GetHuman8516581 on viernes, 21 de julio de 2023 5:53
I am reaching out to address the recent blocking of my WhatsApp account. After receiving a notification about the ban, I was surprised as I have always made efforts to adhere to the terms of service. Using WhatsApp is essential for me to stay connected with my friends. I kindly ask for a review of my account. Should there have been any inadvertent violation, I sincerely apologize and am committed to following the terms accurately going forward. My account number is +[redacted]23.
Reported by GetHuman8516829 on viernes, 21 de julio de 2023 9:58
My WhatsApp account was banned due to multiple issues: 1. My phone's motherboard was damaged. 2. I switched to an older phone with a lower Android version. 3. After a while, I received a message saying my account was banned due to spam. 4. I then tried using a different phone number, which was also banned. 5. I have since purchased a new phone to use WhatsApp and would like my number to be unbanned.
Reported by GetHuman8517184 on viernes, 21 de julio de 2023 13:23
Hello Sir/Madam, my WhatsApp account has been banned without any clear reason. I have been using WhatsApp for many years and have never violated any of the app's terms of service. Today, when I tried to log in, I was surprised to find out that my account was banned. I did not receive any warning or notice regarding any violation of their policies. I am extremely disappointed and frustrated by this action taken against my account. I kindly request you to investigate this matter and remove the ban on my account as soon as possible. I assure you that I have never engaged in any activity that would warrant my account being suspended. Thank you.
Reported by GetHuman8517185 on viernes, 21 de julio de 2023 13:23
My WhatsApp account (+86 [redacted]9) has been repeatedly banned, which is unreasonable as I have not violated any rules. Could you please explain why this is happening? I rely on WhatsApp Business for my daily work, so having my account back is crucial. I kindly request you to reinstate my account and consider adding me to the white list to prevent further bans. I appreciate your prompt attention to this matter. Thank you in advance for your help.
Reported by GetHuman8518645 on sábado, 22 de julio de 2023 1:50
Hello, my name is Roei. Approximately two weeks ago, my WhatsApp account (+[redacted]04) was compromised by a hacker allegedly hired by a business competitor. Initially, he blocked my account and sent messages to my contacts regarding his demands, which I will provide in Hebrew. Although my account was briefly restored, the hacker later threatened to permanently block it and subsequently made ominous threats. Since then, my WhatsApp remains blocked. I want to clarify that I did not engage in any suspicious activities on my account. My entire work and personal life are tied to that account. I kindly request a thorough investigation into the incident to prevent any reoccurrence.
Reported by GetHuman-roeig on sábado, 22 de julio de 2023 14:47
Hello, I had two WhatsApp accounts on my old phone before switching to a new one. I also updated my phone number but managed to retain both the old and new numbers on the new device - using WhatsApp for my new number and WhatsApp Business for my old one. Sadly, my old phone broke, so I purchased a new one yesterday. I was able to recover my new number, but I am struggling to retrieve the old number associated with WhatsApp Business since I no longer have the SIM card. As a result, I can't receive the verification code or phone call. What should I do? Thank you.
Reported by GetHuman-mrxlouis on domingo, 23 de julio de 2023 11:32
Hello WhatsApp Team, Please unban me from WhatsApp with the number **********. My number ************* has been closed. I apologize if I made an error. I will ensure not to repeat it. Kindly send me the two-step verification code for my WhatsApp number as it is banned. I believe I have not violated any terms and have abided by the guidelines. I respectfully request to have my WhatsApp account unblocked. My number is +[redacted]8, and I assure you that I have not engaged in any inappropriate behavior. Thank you for your attention to this matter. Sincerely, [Initials]
Reported by GetHuman-aquehadi on domingo, 23 de julio de 2023 16:35
Dear Sir/Madam, I wish to express my respect for WhatsApp and its policies. Regrettably, my account was erroneously banned due to false flagging or reporting by others. I utilize my WhatsApp to share important educational and personal information only. I kindly request WhatsApp to reconsider and lift the ban on my official account, [redacted]. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman8521216 on domingo, 23 de julio de 2023 17:14
After following online instructions to register my regular business WhatsApp account for an API, I deleted my account as directed. For the past three days, I have been attempting to reinstall the account, but the system continuously gives me an error message saying "WhatsApp is unavailable - try again in 1 hour." Despite rebooting my phone and resetting network connections, nothing has worked. I urgently need WhatsApp for business operational as soon as possible for important business matters. Any assistance would be greatly appreciated.
Reported by GetHuman-elmari on lunes, 24 de julio de 2023 6:26
In order to resolve the issue where your WhatsApp account is showing the message that it is not allowed to be used and is considered spam, it is essential to have an official WhatsApp account. This article provides a guide on how to fix this problem when attempting to open or log in to your WhatsApp application with your mobile number. Understanding why this issue occurs is crucial to avoiding it in the future. By following the instructions provided, you can ensure that your WhatsApp number is not affected by these restrictions and continue using the service smoothly.
Reported by GetHuman-finhasfi on lunes, 24 de julio de 2023 7:02
Dear Support Team, I am a WhatsApp user whose contact number is activated on WhatsApp Business. I submitted a complaint regarding my banned number, but unfortunately, I have not received a positive response from the WhatsApp team. The reason provided by the team for the ban is not valid, and my account remains banned. This situation is very distressing for me as I conduct business deals on WhatsApp. I kindly request the activation of my account so that I can continue to operate my business on WhatsApp. I hope for a favorable consideration of my request and would be very grateful for your assistance. NIC Number: 33[redacted]-9 Phone Number: +92 [redacted]
Reported by GetHuman-saifurhm on lunes, 24 de julio de 2023 11:46
I'm having trouble logging back into my WhatsApp account, as it keeps asking me to log into the official account. My WhatsApp Business account was hacked, and now I can't access it. It's requesting me to verify the account. My account activity was flagged as a Terms of Service violation, which I'm disputing. My WhatsApp account was banned by mistake, and I'm seeking assistance with the recovery process. I need help accessing my old account linked to my lost number ending in +[redacted]58. I recently changed phones, lost my old one with the SIM card, and can't log in. WhatsApp is unable to send the verification code to my phone number ending in +[redacted]58. It seems like my WhatsApp is either banned or hacked, and I haven't violated any terms. Please review and resolve this matter for me. Thank you, Subhash Kumar Patel. Mobile number ending in +[redacted]58.
Reported by GetHuman8523018 on lunes, 24 de julio de 2023 15:33
Hello, I wanted to inform you that your account behavior has been identified as breaching our Terms of Service guidelines, resulting in the blocking of your phone number. The ban on your account will stand due to this violation. We suggest a thorough review of the “Acceptable Use of Our Services” section within our Terms of Service to gain insight into the proper utilization of WhatsApp and actions that could lead to a breach. Further guidance on responsible WhatsApp usage can be found in this Help Center article. Please note that WhatsApp maintains the authority to uphold its regulations in line with the Terms of Service. If you encounter such an issue, how do you go about removing the ban?
Reported by GetHuman-clukqc on martes, 25 de julio de 2023 0:58

Help me with my WhatsApp issue

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