WhatsApp Customer Service Issues

Archive 84

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #84. It includes a selection of 20 issue(s) reported May 24, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear WhatsApp Support Team, I am reaching out to request the lifting of the ban on my WhatsApp number. I have been a long-time user of the platform and have always followed the terms of service and community guidelines. I am unsure of any actions that may have led to this ban. I understand that mistakes can occur, and I hope this is a misunderstanding that can be quickly resolved. WhatsApp is vital for my communication with friends, family, and colleagues, and not having access has been very inconvenient. I kindly ask for a review of my account and a reconsideration of the ban. I am confident that upon review, you will see that my account has not breached any WhatsApp policies. I respectfully request that my account be reinstated promptly. Thank you for addressing this issue.
Reported by GetHuman-tkar on mercoledì 24 maggio 2023 12:18
Please, I kindly request you to help me process the unban of my WhatsApp account promptly. Highlight the issue causing the repeated banning problem that I am facing. It should not be happening repeatedly. Great job on unbanning it. I apologize for any inconvenience and sincerely ask for assistance in unblocking my business WhatsApp number. My WhatsApp number is +[redacted][redacted]. Please expedite the successful unbanning process. I am asking you with sincerity to please unban my account. Thank you.
Reported by GetHuman8384438 on mercoledì 24 maggio 2023 14:09
My WhatsApp account with the number +[redacted][redacted] has been restricted for nearly an hour. This account is crucial for recovering loans from customers. Some customers are not repaying the borrowed money and are reporting my account, although I have not violated any terms and conditions. Please investigate this issue and reactivate my account. My job depends on it!
Reported by GetHuman8385948 on mercoledì 24 maggio 2023 15:36
My account has been compromised, and the hackers are currently using my WhatsApp. Despite multiple attempts to uninstall and reinstall the app, the issue persists. Upon entering my phone number, I am unable to sign up due to an incorrect PIN prompt. I have tried to reset the PIN through email and customer service, but have not received any response. As a result, my WhatsApp account is being used fraudulently. I need assistance in resolving this issue.
Reported by GetHuman-okumeall on mercoledì 24 maggio 2023 23:02
Good morning, my name is Lawrence Onuoha residing in Port-Harcourt, Rivers State, Nigeria. My WhatsApp account was hacked on Tuesday, May 23rd, [redacted]. After a man pretending to be an education trainer on a zoom call tricked me into disclosing my code, I was logged out. The hacker then messaged people on my account asking for money to be sent to specific bank accounts. Despite reporting the issue immediately and attempting to reset my account, the hacker has blocked me using two-step verification. I am seeking urgent assistance to block the hacker and regain access to my account promptly. Thank you for your help. - Mr. Lawrence Onuoha
Reported by GetHuman-obydelaw on giovedì 25 maggio 2023 04:09
Dear WhatsApp Team, I am UMAR AKBAR, and I recently purchased a new sim card with the mobile number [redacted]. However, when I tried to create my account using this number, it shows as banned. I just got this new number today. Could you please unban my account so I can set up my WhatsApp? I kindly request the unban of my account promptly; otherwise, I may need to pursue legal action. Your urgent attention to this matter is appreciated. Thank you for your assistance. Best regards, UMAR AKBAR Mobile Number: [redacted]
Reported by GetHuman-umarsaak on giovedì 25 maggio 2023 04:52
My WhatsApp account has been banned, and I am uncertain about the reason. I need assistance in restoring my account. Additionally, my account has been hacked. The hackers are using my WhatsApp currently. This is the second time my number has been banned by WhatsApp. It has happened before with my second number as well. Lately, my business WhatsApp has been frequently banned. I am seeking guidance on how to fix the banned status of my WhatsApp number. The account is restricted from using WhatsApp, although the chats remain on the device. I apologize for installing a third-party app, which led to the blockage of my account. Could you please help me unban my WhatsApp account [redacted]?
Reported by GetHuman8387601 on giovedì 25 maggio 2023 09:25
I am experiencing issues with my WhatsApp account and need assistance. On Monday, I was unexpectedly logged out. After re-entering my account, I received a notification that it would take 24 hours to review my account, but it was restored before that period. However, last evening, I found myself logged out again. I am concerned that someone may be accessing my account without authorization. Kindly assist me in resolving this matter.
Reported by GetHuman-jrchukwu on giovedì 25 maggio 2023 10:51
A few weeks back, my account was mistakenly banned by Whatsapp, but they rectified the error after verifying it was unintentional. However, despite the ban being lifted, I am now facing an issue where I can't proceed past the Enter Code screen. Every time I request an activation code via SMS or call, an error occurs. I attempted to log in with a different number/account which was successful, but my primary account is still unable to receive the activation code. The message displayed by Whatsapp states, "Whatsapp is temporarily unavailable, please try again in 1 hour." I have sought various solutions, even trying to log in with another contact, all without success. Unfortunately, my experience with Whatsapp support has been disappointing. I am hopeful for a resolution to this problem soon. Best regards, J. Ahmed
Reported by GetHuman8388014 on giovedì 25 maggio 2023 14:00
Dear WhatsApp Support Team, I am writing to request the unbanning of my WhatsApp number, which has recently been banned. I am concerned and confused about the reason behind the ban and kindly request your assistance in understanding the circumstances that led to the ban. My WhatsApp number is [redacted]. I have been an active user of WhatsApp for nearly 3-4 months and have always adhered to the platform's terms of service and community guidelines. However, I was surprised to find that my number has been banned without any prior warning or explanation. I would greatly appreciate it if you could provide me with information regarding the specific reason for the ban. Understanding the cause will not only help me rectify any unintentional violations but also ensure that I am more cautious in the future to prevent such incidents from occurring again. Additionally, if there is any necessary action I need to take in order to have the ban lifted, please let me know. I am more than willing to cooperate fully and make any required changes to comply with WhatsApp's policies. WhatsApp has been an essential communication tool for me, and I rely on it for both personal and professional purposes. Therefore, I kindly request your prompt attention to this matter so that I can regain access to my WhatsApp account and continue using the platform. Thank you for your understanding and assistance. I look forward to your prompt response and resolution of this issue. Sincerely, Pandharinath S.
Reported by GetHuman8388017 on giovedì 25 maggio 2023 14:02
Hello, my name is Bridget. On Monday, May 22nd, around 12 p.m., a call came through on my dad's WhatsApp from a person claiming to be a delivery man, asking for a code that appeared on the screen. Suspicious of the request, I realized that a legitimate delivery person wouldn't ask for such information. When we tried to retrieve the number by calling back, the person refused. The scammer then used my dad's number to demand £3,[redacted]. I urgently need that number back. Thank you. Regards, Bridget.
Reported by GetHuman8388423 on giovedì 25 maggio 2023 16:50
Hello WhatsApp Team, My full name is M. Mostafa. My numbers are +[redacted][redacted] and +[redacted][redacted]. My National ID number is [redacted]. The postcode [redacted] is located in Satkhira sador, Satkhira sador sub-district, Satkhira district, Khulna Division. I agree to respect all of WhatsApp's terms and policies. There seems to have been a mistake as I have not violated any rules on WhatsApp. I share important and helpful messages related to education, but some individuals have wrongly flagged or reported my account, resulting in WhatsApp banning my account. I kindly request that WhatsApp please unban my account. This is my official WhatsApp number, and my friends and family are unable to contact me, causing a significant issue for me. I hope you understand and can lift the ban on my WhatsApp account. Thank you.
Reported by GetHuman-abumosta on giovedì 25 maggio 2023 18:45
Dear WhatsApp Customer Service Team, I am writing to request the lifting of the suspension on my account, +[redacted]64. I acknowledge any violation of WhatsApp's Terms of Service and apologize for this. My WhatsApp account plays a crucial role in both my personal and professional life, and I assure you that I will adhere to all of WhatsApp's policies moving forward. I am committed to staying informed about any changes to WhatsApp's terms of service. I appreciate your attention to this matter and kindly ask for your review of my appeal. Please feel free to reach out if you require any additional information from my end to facilitate the process. I eagerly await your response. Thank you.
Reported by GetHuman-kylerteh on venerdì 26 maggio 2023 03:41
Hello, I regret to inform you that your account has been flagged due to a violation of our Terms of Service, resulting in a ban on your phone number. To gain further insight, we advise a comprehensive review of the "Acceptable Use of Our Services" section within our Terms of Service to understand the permissible behaviors on WhatsApp and the actions deemed violations. For guidance on responsible WhatsApp usage, please refer to the corresponding Help Center article. Kindly note that WhatsApp upholds the right to implement its policies as outlined in the Terms of Service. Best regards, WhatsApp Support Team Explore our Help Center for more information!
Reported by GetHuman-johnabba on venerdì 26 maggio 2023 04:29
Dear WhatsApp support team, I am writing to request that my WhatsApp account be unblocked. I recently received a notification stating that my account has been banned, yet I am unaware of any violations of your terms of service. I am an enthusiastic user of WhatsApp and rely on the platform to communicate with family, friends, and colleagues. It has become an essential part of my daily routine, and I am very disappointed to be banned without any clarification. I would like to request a review of my account and an explanation of the reason for the ban. If there has indeed been a violation, I apologize and assure you that it was unintentional. I am willing to comply with your terms of service and take necessary steps to prevent future violations. I kindly request that you unban my account so I can continue using WhatsApp to stay in touch with my loved ones and colleagues. Thank you for your attention to this matter. I look forward to hearing back from you soon. Sincerely, Mahendra S.
Reported by GetHuman-mensabha on venerdì 26 maggio 2023 04:53
Hello WhatsApp team, I would like to address the recent banning of my WhatsApp account without any explanation. WhatsApp has been a vital app for me, assisting in both work submissions and communication with friends, family, and colleagues. If there was any unintentional violation on my part, I kindly request your assistance in resolving this matter. The banned number in question is [redacted]. Sincerely, Talia
Reported by GetHuman8389905 on venerdì 26 maggio 2023 07:56
Kindly note that my WhatsApp account has been hacked, and the hackers are currently using it. My WhatsApp number has been banned, and I need it to be restored. This is my number. Please unban my number on WhatsApp. This is the second time they have banned my number. My second number was wrongfully banned by WhatsApp, and this is the second time it has happened. For some weeks now, my line has been frequently banned from using WhatsApp Business due to unknown reasons. I have been banned from WhatsApp, how can I fix it? My WhatsApp number is banned; please restore my WhatsApp. This account is not allowed to use WhatsApp, chats are still on this device. Hello WhatsApp team, my WhatsApp account is blocked, and I'm unable to install third-party apps. My WhatsApp account has been banned; please help me to unbanned it. My WhatsApp is hacked, and my GB WhatsApp number is banned. What is causing my WhatsApp to be blocked?
Reported by GetHuman8390099 on venerdì 26 maggio 2023 10:53
Hello, I believe my account was mistakenly banned on WhatsApp. I have not violated any of the app's policies or terms of service. I am reaching out to request a quick response and the restoration of my account. If my account has been banned, kindly inform me of the reason as I have not used any third-party apps. Thank you for your assistance. Name: Hampannagouda Email: [redacted] WhatsApp Number: +[redacted]90 Device: Oneplus Nord 2 5G
Reported by GetHuman-hampu on venerdì 26 maggio 2023 12:35
Dear WhatsApp Support Team, I am requesting the unblocking of my WhatsApp account. I received a notification about a ban, but I am unsure of any violations of the terms of service. I heavily rely on WhatsApp for communication with family, friends, and colleagues, and I am disappointed by the ban without an explanation. Kindly review my account, provide the reason for the ban, and if there was a violation, I apologize and commit to complying with the terms. Please unban my account so I can continue using WhatsApp to stay connected. Thank you for your attention to this matter. Sincerely, Abraham O.
Reported by GetHuman8390091 on venerdì 26 maggio 2023 16:23
Dear WhatsApp Support Team, I am writing to request the unblocking of my WhatsApp account. I recently received a notification stating that my account was banned, but I am unaware of violating any terms of service. As an avid user of WhatsApp, I depend on the platform to communicate with family, friends, and colleagues daily. I was deeply disappointed to be banned without an explanation. I kindly ask for a review of my account and the reason for the ban. If there was a violation, I apologize and assure you it was unintentional. I am willing to adhere to your terms and prevent future violations. Please unban my account so I can continue using WhatsApp to connect with loved ones. Thank you for your attention to this matter. I await your prompt response. Sincerely, Abraham O.
Reported by GetHuman8390091 on venerdì 26 maggio 2023 16:42

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