WhatsApp Customer Service Issues

Archive 83

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #83. It includes a selection of 20 issue(s) reported May 19, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello WhatsApp Team, Yesterday, I emailed you to unbann my WhatsApp account, and I was pleased to see that you did so. Unfortunately, my account has been banned again. I have not sent any spam messages or violated any of your terms of service. I have been a longtime responsible user of WhatsApp and always adhere to the rules. It is very disheartening that my account keeps getting banned repeatedly. I have been unable to use WhatsApp without any worries for the past two months. I hope you can understand my situation and kindly reinstate my WhatsApp account permanently. Thank you. Mobile number: ([redacted]) xxx-xxxxxx
Reported by GetHuman-arjuntwo on viernes, 19 de mayo de 2023 9:08
I was taken aback and disappointed to discover my account had been suspended without any prior notice or explanation. I believe there may have been an error, and I am requesting a review of the suspension of my account. I trust this message reaches you in good health. I am reaching out to appeal the suspension of my WhatsApp account, which I believe has been mistakenly disabled. I have consistently remained a responsible user of your platform, strictly following the guidelines and policies outlined by WhatsApp. I have never participated in any activities that could violate these guidelines, such as sending spam messages, sharing inappropriate content, or intruding on others' privacy. WhatsApp serves as my main form of communication with family, friends, and colleagues, and this suspension has greatly impacted my ability to stay connected with them. I want to assure you that I comprehend and value the necessity of upholding a safe and respectful environment on WhatsApp, and I am dedicated to abiding by these standards in the future. I am kindly seeking your aid in resolving this issue and reinstating my account promptly. If there is any additional information or steps needed from my end, please inform me. Thank you for your understanding and support in this situation.
Reported by GetHuman-haobook on sábado, 20 de mayo de 2023 9:31
Dear WhatsApp Support Team, I am reaching out to request the unblocking of my WhatsApp account. Recently, I was notified that my account has been banned, but I am unaware of any terms of service violation on my part. WhatsApp plays a vital role in my daily communication with family, friends, and colleagues, and I am disappointed by the ban without explanation. I kindly ask for a review of my account and clarification on the reason for the ban. Should I have unintentionally violated any terms, I apologize and am committed to adhering to the guidelines moving forward. Please consider lifting the ban on my account so I can continue using WhatsApp for staying connected with my loved ones and colleagues. Thank you for addressing this issue, and I await your prompt response. Sincerely, B.A. Account number: +[redacted]84
Reported by GetHuman-atoblaze on domingo, 21 de mayo de 2023 19:53
Dear WhatsApp Team, I would like to report an issue regarding my WhatsApp account. Upon purchasing a new SIM card and attempting to create an account with my new mobile number +[redacted]04xxx, my account shows as banned. This is my first time using this mobile number. I kindly request for my account to be unbanned promptly so I can proceed with creating a WhatsApp account. Your prompt attention to this matter is greatly appreciated. I look forward to having my account unbanned so I can use WhatsApp without any issues. Thank you for your assistance. Warm regards, Samir Garai Mobile Number +[redacted]04xxx
Reported by GetHuman8380165 on lunes, 22 de mayo de 2023 2:22
Hello, My name is Moscow, and I would like to apologize to the WhatsApp group for sending excessive details to customers. I now realize that it goes against the terms, conditions, and privacy policy. I understand the proper use of WhatsApp now and promise not to repeat this mistake. My WhatsApp number, +[redacted]13, is essential for my work with colleagues and clients. I kindly request the WhatsApp group to unban my number so I can continue communicating with customers. I appreciate your prompt assistance in resolving this matter. Thank you. Best regards, Moscow
Reported by GetHuman-jijiying on lunes, 22 de mayo de 2023 4:21
Hello, I need urgent assistance. I have been using WhatsApp for over 8 years. Originally from the Democratic Republic of the Congo, currently in Vietnam for studies. Before leaving Congo, I set up international roaming on my SIM card, so I could receive calls and messages with my Congolese number while in Vietnam. My WhatsApp account has expired, and I have tried downloading and installing another version multiple times without success. I am unsure of what to do and feeling very frustrated. I desperately need help to get the verification code for WhatsApp. Any assistance is greatly appreciated.
Reported by GetHuman-deomundu on lunes, 22 de mayo de 2023 5:22
Yesterday evening, my WhatsApp number +[redacted][redacted] was hacked. I immediately uninstalled it when I got logged out, then downloaded a new WhatsApp. When I entered my phone number, it notified me that my WhatsApp was in use on another device and that it would take 12 hours for a new code. I received a call that provided me with part of the new code, but I couldn't get the last 3 digits. Could I receive the code through SMS or will the call be repeated? Please log out the hacked account as the hacker has been contacting my contacts for funds. Disable it for me.
Reported by GetHuman8380384 on lunes, 22 de mayo de 2023 6:26
Hello, esteemed officials, I am currently unable to receive the verification code on my account (+[redacted][redacted]), resulting in it being disabled. I sincerely apologize for any breach of the WhatsApp Terms of Service. My WhatsApp account is crucial to me for personal and professional communications. I assure you of my commitment to complying with the Terms of Service and staying updated on any changes. I kindly request the unblocking of my account. Thank you for considering my appeal. Please feel free to request any additional information needed for the evaluation of my request. I eagerly await your response.
Reported by GetHuman8380416 on lunes, 22 de mayo de 2023 6:59
Hello, my account with the number +[redacted]8 has been blocked again. Please help me unblock it. I lost my sim card, and it seems I have violated the rules of the application again. Please assist in unblocking as I am not at fault here. I did lose the sim card, and I have very important messages there. I kindly request your help in recovering this account linked to this number because of the important conversations. Since I lost the sim card, I will re-register this account to a different number and have already blocked the sim card. However, it is crucial for me to save the messages and regain access to the account.
Reported by GetHuman-tfnmzyf on lunes, 22 de mayo de 2023 7:56
Kindly assist in unbanning my WhatsApp number. I am grateful for your help and will adhere to the rules in the future. My WhatsApp number, [redacted], is essential for my business. Please address this promptly to alleviate the challenges I am facing. Contact me through email at [redacted] Your urgent attention to this matter is greatly appreciated.
Reported by GetHuman8380466 on lunes, 22 de mayo de 2023 8:00
I kindly request assistance in unbanning my WhatsApp number. I appreciate your help and will ensure to adhere to all rules going forward. My WhatsApp number, [redacted], is essential for my business. Please lift the ban at your earliest convenience. You can contact me at [redacted] to resolve this matter promptly. The situation is causing significant inconvenience, and I desperately need your help. Thank you for your understanding and prompt attention to this urgent issue.
Reported by GetHuman8380466 on lunes, 22 de mayo de 2023 8:02
Hello, My name is Saiqa, and I enjoy using WhatsApp. Previously, I used WhatsApp on an old device without any issues. However, after purchasing a new Vivo Y33s and attempting to use WhatsApp on it, my account was permanently blocked by WhatsApp Messenger. Subsequently, I tried using another number on the new device, but this number was also blocked by WhatsApp. I am now unable to use WhatsApp on my mobile. I would appreciate any assistance with this matter.
Reported by GetHuman-qasimnaq on lunes, 22 de mayo de 2023 18:57
Hello, I regret to inform you that your account has been flagged for violating our Terms of Service, resulting in the ban of your phone number. Your ban will remain in effect due to this violation. We recommend reviewing the "Acceptable Use of Our Services" section in our Terms of Service to understand the proper utilization of WhatsApp and activities that are considered violations. For more guidance on using WhatsApp responsibly, please refer to the Help Center article provided. Please keep in mind that WhatsApp reserves the right to uphold its policies as outlined in the Terms of Service. Best, WhatsApp Support Team Visit our Help Center for more information!
Reported by GetHuman8381965 on lunes, 22 de mayo de 2023 20:03
Hello WhatsApp Support Team, I have been banned without cause, despite not violating community standards or any WhatsApp terms of use. I kindly ask for a review of my account ban and for the restriction to be lifted promptly. Losing contact with my important clients due to this ban could lead to greater losses than I have already incurred in my business. My WhatsApp account number is: [+[redacted] 58 [redacted]] I would appreciate your understanding of my issue and would be very grateful if my problem is resolved, the account ban is lifted, and I can communicate with my clients again soon. Best regards, WhatsApp Support Team
Reported by GetHuman-yahalade on lunes, 22 de mayo de 2023 21:34
Hello, I believe my WhatsApp account was banned unjustly. I assure you that I have not violated any of WhatsApp's policies or terms of service. I kindly request a prompt response to this matter and ask for my account to be restored. If my account has been banned, I would like to understand the reason for this action. I can confirm that I do not use any third-party apps with WhatsApp. Your assistance in releasing my account is greatly appreciated. Name: Bhavani Email: [redacted] WhatsApp Number: [redacted] Device Name: Vivo
Reported by GetHuman8383060 on martes, 23 de mayo de 2023 10:47
Hello WhatsApp Team, I would like to inform you that my full legal name is Sunny Kumar and my WhatsApp number is [redacted]. I am in agreement with and will respect all of WhatsApp's terms and policies. However, I believe there has been a mistake as I have not violated any rules on WhatsApp. I use the platform to share important and useful messages related to education, but unfortunately, some individuals have wrongly reported or flagged my account, resulting in it being banned. This is my official WhatsApp number, and its suspension has caused inconvenience as my friends, family, and clients are unable to reach me. I kindly request that you reconsider and lift the ban on my WhatsApp account. Thank you for your attention to this matter. Sincerely, Sunny Kumar Document Number issued by the Indian government: [redacted]55 Please consider 🙏🙏
Reported by GetHuman8383088 on martes, 23 de mayo de 2023 11:09
Hello, I believe my WhatsApp account was unfairly banned by mistake. I have not violated any of WhatsApp's policies or terms of service. I kindly request a prompt response to reinstate my account. If my account is truly banned, I would like to understand the reason for the ban. I do not use any third-party apps. Your help in releasing my WhatsApp account is greatly appreciated. Name: Bhavani Email: [redacted] WhatsApp number: [redacted] Device Name: Vivo
Reported by GetHuman8383060 on martes, 23 de mayo de 2023 17:54
I kindly ask for assistance in unbanning my WhatsApp account. I sincerely apologize for not adhering to the terms and conditions. My account has been permanently banned since Wednesday, greatly impacting my communication with friends, family, and business contacts. My WhatsApp account number is [redacted]73. I humbly request your help in restoring my account so I can reconnect with everyone. Thank you for your support in this matter. Sincerely.
Reported by GetHuman-cosmasmw on martes, 23 de mayo de 2023 22:35
I'm currently operating a business and I reached out to all my clients without saving their contact information. Due to this oversight, my account got banned, impacting my ability to communicate promptly with my clients and owners. This is crucial for my business, and I need it reactivated as soon as possible. I have numerous appointments that require communication with my clients. Please, activate my account promptly. I rely on this for my income, providing legal services. Thank you.
Reported by GetHuman-emilylie on miércoles, 24 de mayo de 2023 10:55
Dear WhatsApp Support Team, I am writing to appeal the ban on my WhatsApp number, which I believe was done in error. I have been a loyal user of WhatsApp for many years and have always followed the terms of service and guidelines. I am unsure of any actions that would lead to my ban. I understand that mistakes can occur but hope this issue can be quickly resolved. WhatsApp is essential for my communication with friends, family, and colleagues, and not being able to use it has been very inconvenient. I kindly request a review of my account and ask for the ban to be reconsidered. I am certain that upon review, no violations of WhatsApp's policies will be found. Please reinstate my account promptly. Thank you for addressing this matter. Sincerely, [Initials] (+91) 93[redacted]7
Reported by GetHuman-tkar on miércoles, 24 de mayo de 2023 12:15

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