The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #125. It includes a selection of 20 issue(s) reported November 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Team WhatsApp,
I am encountering an issue when attempting to register my number on WhatsApp. An error message pops up stating, “You need the official WhatsApp to use this account.” It warns of privacy and security risks if not using the official app. Despite multiple uninstalls and reinstalls of WhatsApp, as well as powering off and on my phone, the problem persists, preventing me from accessing my account.
Kindly assist in resolving this issue.
WhatsApp Number: +[redacted]12
Name: Sumit Badgujar
Reported by GetHuman8688950 on Tuesday, November 7, 2023 2:37 PM
Subject: Appeal to Lift Ban on WhatsApp Number
To WhasApp Team,
I am writing to request the lifting of the ban on my WhatsApp number, [redacted]. I apologize if I unintentionally violated any policies and assure you that it will not happen again. This number is crucial for me as it connects me with friends, family, and important business contacts.
I respectfully ask for your understanding and cooperation in unbanning my WhatsApp number. Thank you for your attention to this matter.
Sincerely,
Prasad
Reported by GetHuman8689227 on Tuesday, November 7, 2023 6:17 PM
Hello WhatsApp Team, I believe my account was mistakenly blocked, as I always adhere to the terms and conditions of WhatsApp. I am a loyal fan of your service. Unfortunately, my account may have been accessed by someone who violated the rules and then proceeded to make mistakes using my account. Upon checking, I realized that my account has been banned. I kindly request the swift unlocking of my account so I can reconnect with my family and friends. Thank you for your assistance. Account Number: (+[redacted]16).
Reported by GetHuman-keshmale on Tuesday, November 7, 2023 9:03 PM
Hello WhatsApp Support,
I recently discovered that my WhatsApp account, linked to +[redacted]78, was banned for unknowingly violating some rules. I was unaware of these rules but now understand and commit to following all guidelines in the future. I sincerely apologize for any violations and assure you they will not occur again. I kindly request the reactivation of my number so I can resume communicating with my friends and family.
Thank you,
Owais Muneer
+92 [redacted]
Reported by GetHuman-owaismun on Wednesday, November 8, 2023 4:17 AM
Submitted by Nasim Uddin (not verified) on Wed, 06/11/[redacted] at 11:27 pm.
Submitted by Nasim Uddin (not verified) on Mon, 06/11/[redacted] at 10:00 pm.
Hello WhatsApp team,
I am reaching out because my account has been banned, and I am unable to use WhatsApp. I have thoroughly reviewed all the terms and conditions and I assure you that I will adhere to the rules going forward. I sincerely hope that you can lift the ban on my account promptly. I promise to be more careful to avoid any actions that go against WhatsApp's policies. Please consider reactivating my banned number. Thank you.
Reported by GetHuman8689909 on Wednesday, November 8, 2023 7:27 AM
Dear WhatsApp Team,
I am a student from India and have been a loyal WhatsApp user for over 6 years. I had temporarily given my phone number to a friend to use while I focused on my studies. I recently discovered that he used third-party applications like GB and FM WhatsApp, joining inappropriate content groups without my knowledge. Sadly, my account was banned permanently due to this violation. I deeply regret this situation and take full responsibility. As a student in a digital age, WhatsApp is crucial for my studies, especially in India. I sincerely apologize for the misuse of my account and promise that it will not happen again. I humbly request the WhatsApp team to review my account and kindly unban my number +[redacted]88. Your understanding and assistance are greatly appreciated.
Thank you.
Reported by GetHuman-phrangsn on Wednesday, November 8, 2023 8:28 AM
Dear WhatsApp Team,
I recently lost my mobile phone with the SIM card, and I had to get a new SIM with the same number. However, when I tried to open my WhatsApp account on the new phone, it showed that it was banned. The person who stole my phone must have done something to violate WhatsApp's terms using my number. I am innocent and familiar with WhatsApp's policies. Please unban my WhatsApp number, +[redacted]18.
Thank you,
Giyach U. A.
Reported by GetHuman-giyachpr on Wednesday, November 8, 2023 2:16 PM
About a month ago, I got a text message from an unknown number with a link directing me to join an online class. I was instructed to click the link to receive a code and then forward that code. Unfortunately, after sharing the code, I lost access to my WhatsApp account. I reached out to WhatsApp customer support, but their email only included basic instructions on how to create an account, which didn't solve my issue. I would appreciate any advice on how I can recover my account. Thank you.
Reported by GetHuman-issabok on Wednesday, November 8, 2023 6:35 PM
I am seeking assistance for the restoration of my banned accounts [redacted] and [redacted]. I have unsuccessfully tried to reach customer service, encountering login issues during registration. Despite complying with WhatsApp's terms and conditions and refraining from posting offensive content, my accounts remain blocked. If this is a technical problem, I request your help in resolving it. Thank you.
Sincerely,
Ian S
Email: [redacted]
Thank you.
Reported by GetHuman8684746 on Wednesday, November 8, 2023 8:30 PM
Hello WhatsApp Support team, I believe my phone number has been blocked due to an image exploit loophole on the WhatsApp app. I rely on this account for work and need your assistance in recovering it promptly. Could you kindly unblock my account with the number ending in [redacted]? Thank you for your help and support.
Reported by GetHuman8691301 on Thursday, November 9, 2023 11:55 AM
Dear sir, my SIM card has gone missing, and someone has been misusing it, including my WhatsApp. Kindly assist me in getting it unbanned. My number was lost a few days ago, and since then, someone has been abusing it on my WhatsApp account. After getting my SIM reissued, I tried to open WhatsApp, but it was banned. Please consider my situation and unban my number. I am innocent in this matter. Thank you for your understanding.
Regards,
Nageshwar
Phone: +91 [redacted]
Reported by GetHuman8691287 on Thursday, November 9, 2023 3:45 PM
Good morning, I have previously reached out regarding my WhatsApp business line, [redacted], which was banned today. This may be due to the classes I offer on my WhatsApp business account.
I am an Importation Coach and Turkey Wear Wholesaler, providing valuable guidance on importing Turkish items from Turkey. I promote my services through Facebook ads (Meta Ads) on my page, Oramasi Chioma S, directing interested individuals to my WhatsApp group for more information. I do not add anyone to the group without their request. Following a request from a potential trainee, I added her to the group, leading to my ban. I acknowledge the violation of adding members without consent and have familiarized myself with WhatsApp's privacy and policy settings to prevent future issues. I will ensure to save contacts before messaging my Turkey wear suppliers to comply with the rules. Although I contacted new Turkey suppliers recently, I assure you of my genuine business intentions. Kindly lift the ban on my business line promptly as it has significant implications for my work. I commit to strictly adhering to WhatsApp's policies moving forward. Thank you for your swift attention to this matter.
Reported by GetHuman-chiomaor on Friday, November 10, 2023 2:49 AM
Yesterday, I received a call from a stranger claiming to be an admin of a WhatsApp group. They mentioned an online meeting and asked for a code that appeared on my screen, which I provided without realizing it was a hacker. Later, I discovered my account was hacked from Nigeria. I tried reinstalling WhatsApp, but it's not functioning, as the hacker changed the email associated with the account. The hacker now receives customer service notifications. I need assistance in blocking the hacker and reclaiming my account.
Reported by GetHuman8692338 on Friday, November 10, 2023 5:44 AM
Dear Customer Service Representative, I am a WhatsApp user who relies on the app to stay connected with friends, family, and classmates, as well as for group projects. I am reaching out to address the ban on my account [redacted] [redacted] 77 (Zimbabwe). I believe this ban is unwarranted as I have not violated any of WhatsApp's terms of service. For any communication regarding this issue, please email me at [redacted] Thank you.
Reported by GetHuman8684746 on Friday, November 10, 2023 11:18 PM
Hello, I believe my account was banned in error. I have not violated WhatsApp's privacy policy or terms of service. Please respond promptly and reinstate my WhatsApp account. If my account is indeed banned, kindly provide the reason for it as I do not use third-party applications. Thank you.
Name: S. M.
Gmail: [redacted]
WhatsApp: [redacted]93
Reported by GetHuman8693479 on Saturday, November 11, 2023 5:06 AM
Hello, I believe my account was banned by mistake. I have not engaged in any activity that violates WhatsApp's privacy policy or terms of service. I kindly request a prompt response and the restoration of my WhatsApp account. If my account was indeed banned, I would like to know the reason for this action. I want to clarify that I am not using any third-party apps. Thank you for your assistance.
Name: Swathi M
Gmail: [redacted]
WhatsApp number: [redacted]93
Reported by GetHuman8693479 on Saturday, November 11, 2023 5:36 AM
Subject: Request to Unblock WhatsApp Account
To the WhatsApp Support Team,
I hope this message finds you well. I am writing to request the unblocking of my WhatsApp account. Recently, I was notified that my account has been banned, a decision I believe is incorrect as I have not knowingly violated any terms of service.
WhatsApp is an integral part of my daily communication with friends, family, and coworkers. The sudden ban has left me feeling disappointed and disconnected. I kindly ask for a review of my account and an explanation for the ban. Should there have been an inadvertent breach, I sincerely apologize and am eager to adhere strictly to the terms to prevent such issues in the future.
Please reconsider and lift the ban on my account (number: +91 [redacted]) so I can resume using WhatsApp for important communications.
Thank you for your prompt attention to this matter. I am hopeful for a swift resolution.
Best regards,
Tharun J
Reported by GetHuman8693552 on Saturday, November 11, 2023 6:49 AM
Dear WhatsApp Team,
I regret to inform you that my WhatsApp number has been banned despite not breaching any of your Terms of Service or engaging in any suspicious activity. I have not been involved in spam or scams, nor have I endangered the safety of any users.
I kindly request for the ban to be lifted.
WhatsApp Number: +[redacted]01
Name: Jaikumar
Reported by GetHuman8693646 on Saturday, November 11, 2023 10:32 AM
I have been blocked from using my phone number on the app. I did not realize that sending multiple messages on Friday was a violation, as I didn't receive any prior warnings. This number, [redacted]8 from Iraq, is essential for my daily use. I hope my account can be reinstated soon.
Reported by GetHuman-lolofysa on Saturday, November 11, 2023 11:09 AM
Dear support team, my account has been banned without any explanation. Please look into my issue as soon as possible so I can reconnect with some friends for study and work. We understand that accounts are banned if they violate the terms of service, such as sending spam or fraudulent messages, or posing a risk to WhatsApp users' safety. I was unaware of this information, and I sincerely apologize. Consider my account ban as a warning, as this will not happen again. I need my account back as I use it for work purposes. I am truly sorry and acknowledge my mistakes. I accidentally added people without informing them. I kindly request a review of my errors. My number is [redacted]. Thank you. - Yemen
Reported by GetHuman-mrmkhtar on Saturday, November 11, 2023 9:17 PM