Wells Fargo Customer Service Issues

This morning, on April 2nd, I went to the Wells Fargo branch in Clark, NJ, to cash my stimulus check. When I handed the check to Natalia, she scanned it and informed me that she couldn't process it because my non-driver's ID had expired last year due to challenges with Covid-19 and my difficulty with transportation as a paraplegic. Natalia had me wait for the manager, who reiterated the same information after a thirty-minute wait. Despite planning to return after my appointment, I inquired about the printed code on the back from the scan, which the manager crossed out, mentioning that there was a year to cash it. Later that day, I tried to process it through PayPal to benefit from their fee waiver for stimulus checks. PayPal notified me within 45 seconds that they couldn't process it as it had already been cashed. I immediately contacted Wells Fargo before 3 p.m., and after being transferred to Natalia, she insisted it had not been cashed. However, PayPal indicated otherwise. Coming up on the 26th of this month, I have an appointment at the DMV to obtain my new disabled person's ID and will revisit that particular branch, seeking assurance that my stimulus check will be successfully cashed, as it is crucial for someone with a fixed income like myself who heavily relies on it.

I'm struggling to log in. I tried my usual username and password without success. Even after setting a new password, I couldn't access my account. When I attempted to retrieve my username by providing my SSN, I received a message saying it wasn't recognized. After multiple failed attempts, I tried creating a new username and was asked to set up a temporary password, but I still couldn't log in. I've called every customer service number provided, but couldn't reach a representative for assistance. This forum is my last resort for help.

I serve as the Delegated Co-Trustee for our Revocable Family Trust and am entrusted with full authority over all Trust matters. I have gathered all necessary documentation to release the Trust Checking Account. Despite multiple visits to the Wilshire/Chelsea Santa Monica Branch, I was informed that I need to visit a branch with a notary for specific bank forms requiring a Wells Fargo notary. I have scheduled the next available appointment on May 3 at the San Fernando Mission Blvd. branch, which means an 11-day wait. Can I send the death certificates and trust documents to the Legal Department for review before my appointment to expedite the process? This situation has been quite frustrating. Thank you.

Hello, my Wells Fargo account has been locked, and I need it to be unlocked. I have tried calling Wells Fargo, but I haven't received any assistance. I haven't checked my account frequently, which is why it got locked. I need access to make payments. I require instructions via email to reopen my old account. Despite Wells Fargo's attempt to send me a voice message, I need an email with the necessary steps to reopen the account. Unfortunately, Wells Fargo does not provide an email address for customer support, only a security area I can't access without logging in. As I am in Germany, making a phone call is costly. My only contact is [redacted] Please have Wells Fargo email me the instructions to unlock my account. Thank you. Evi

I made a deposit of $[redacted].61 at my main branch on Saturday, while my husband made a deposit for the same amount in his separate account. Even though we deposited them at the same time, his check cleared this morning, while mine is still on hold until May 12 due to funds verification from the loan company. I urgently need this money for a new house, but facing NSF fees and pending payments. I'm upset as my husband's check went through immediately, and now I need it resolved as soon as possible to avoid financial consequences. I've spoken to two customer service representatives, but I need to talk to a manager to understand this discrepancy. I've been a loyal Wells Fargo customer and recommended the bank often but may reconsider if this issue isn't resolved promptly. I'm frustrated and feeling caught in a loop trying to get answers.

On March 1, [redacted], I spent over an hour on the phone trying to get copies of checks from [redacted] from my closed Wells Fargo account in Cedar Rapids, Iowa. Despite dialing the branch's number in Cedar Rapids, I ended up speaking with Martina in Salt Lake City. After a 25-minute conversation with Martina, I was transferred to Ruth in Escalations for another 20 minutes. Ruth then transferred me to Blake, who abruptly hung up after I explained my request again. When I attempted to call back, I faced a series of automated messages stating increasing wait times, ultimately resulting in being disconnected after holding for 8 minutes. Obtaining copies of three checks from [redacted] shouldn't be this challenging, and I hope to find a simpler way to resolve this issue without another frustrating phone call experience.

I recently cashed my remaining unemployment checks with your company. Chime denied the deposits, informed me they were closing my account, and didn't release the $2,[redacted] I had saved. I initially thought it was a misunderstanding, but after researching online, I found numerous similar cases where people had their accounts closed by Chime without explanation, money withheld, and no means of recovering it. My account now shows a negative balance of $3,[redacted]; however, I had deposited $5,[redacted], leaving $1,[redacted] unaccounted for. It seems like Chime might have processed the checks, withheld the funds, and closed my account unfairly, leaving me in a difficult financial situation. This experience has caused me a lot of distress and frustration.

I am having trouble accessing my account as my password and customer ID are not being accepted. I have attempted to use my username "nannita-sg" and my email address "[redacted]". When attempting to request a code to reset my password, it requires a telephone number, which I have entered as [redacted]. However, the system indicates this number is incorrect. I have verified with my bank that this is the correct number on file. My name is Nannita Stahl and I reside at 18 Promontory Ct, Hilton Head Island, SC [redacted].

I am requesting a reversal of the overdraft fee. Due to unemployment for the past year and a half, I have accrued multiple fees. I am looking forward to my first paycheck this Friday, which will help me stabilize my account. As a long-time customer, I would be grateful for this consideration. My details are as follows: Name: Joshua E., Last four SSN: [redacted], Card ending in: [redacted].

I had been smoothly signing in for months until recently. Now, I'm prompted to input my user ID and password, followed by the system rejecting my password. Despite using the password saved in my records, it doesn't match with W-F's records. Even after trying a new password, I still cannot access my account. I am seeking assistance to restore my original sign-in details. Your help is greatly appreciated.

I made a payment for an item that was never delivered to me. Instead of the item, I received an empty envelope with a tracking number for delivery confirmation. Despite following all refund request procedures and providing evidence with photos of the package received, the website is denying my refund. I am willing to share all email correspondences to support my legitimate claim. This situation seems unfair and I believe I am entitled to a refund since I paid for a product that was not provided. I have sufficient evidence backing my claim and I request a refund to the payment card associated with D.C.'s checking account, which was used to make the purchase.

I opened a checking account for the $[redacted] bonus offer and made over $[redacted] in deposits within 90 days. When I called customer service today, they said my account didn't qualify. Now the offer is only for $[redacted] in deposits within 90 days. I believe I made enough deposits to qualify for the bonus. I think my $[redacted] bonus should already be in my account or they should make an exception since the offer has changed. I am upset about this situation, especially with everything going on right now. I would like to receive my bonus as that is the resolution I am looking for. If not, I will close my account and switch to a bank that values their customers. Thank you.

I contacted safety deposit services two weeks ago regarding this matter and have not yet received a response. Today, I called and waited for fifteen minutes to speak with a representative. Unfortunately, when the representative attempted to access my information, the call was accidentally disconnected. Upon trying to reconnect, I was informed of a wait time exceeding 20 minutes, causing me to disconnect the call. I hold three safety deposit boxes at the town center branch in Boca Raton, Florida, which has been closed for several months. Accessing my boxes requires booking appointments within a limited timeframe, creating challenges when unforeseen circumstances arise. As long-standing customers of Wells Fargo and its predecessors in Florida for over five decades, my spouse and I aim to close our Boca branch boxes and transfer them to the Delray Beach branch located at [redacted] S. Military Trail. We have discussed this situation with the branch manager at Delray Beach, who has assured us of assistance once our Boca boxes are closed. We believe it is unjust to incur additional charges within the same year due to these circumstances. We trust Wells Fargo will address and resolve this issue promptly. Thank you. Ellen and Peter G.

The information provided for the account opening application contains errors. The customer's correct name is Todd J. Adwar, not Adwat. The Taxpayer Identification Number should be [redacted]-64-[redacted] instead of [redacted]12. The correct birthdate is 01/03/[redacted], not 01/03/[redacted]. It's important to clarify the incorrect details to resolve any issues with the account.

I reported a fraud case and disputed a transaction on October 9th. I was informed that within 10 business days, the funds would be returned to my account. However, I have yet to receive them. Despite explaining the situation multiple times, I was hung up on during three separate calls. After contacting them again, I was given reference number [redacted]-E94CF79ACDDB and told the online department would reach out to me. Unfortunately, I did not receive any contact information for that department. I am eager to speak with the appropriate department at my bank to resolve this matter promptly. I have provided them with the detective's information and the case details as the suspect is now in custody. I rely on my bank to protect me in such situations and would appreciate immediate assistance.

I have noticed unauthorized charges on my Wells Fargo account, leading to nearly a $[redacted] overdraft. I have been a customer of Wells Fargo for 15 years since it was First Interstate. Normally, I maintain multiple accounts with a total balance of at least $[redacted]. I have a savings account set up for overdraft protection and extra security measures to detect suspicious transactions, such as my card being disabled until I verify charges, which has always worked well until now. I haven't used my card except for ATM transactions since October 7th, and I have only a few authorized auto withdrawals. I need the unauthorized charges removed, prevent any new ones, and request a new checking account as it seems my information may have been compromised.

Hello, My name is Kim J. Hodges. I am reaching out because the stimulus refund I was expecting from the IRS on July 8, [redacted], to my TD Bank account never arrived. After investigating, it seems the money was sent to a Wells Fargo checking account not associated with me. Despite being an active account, the funds were not in my name. Wells Fargo confirmed receiving the $[redacted] deposit and initiated a trace request with no update for four months. The IRS is still awaiting a response from Wells Fargo regarding the issue. I have the checking account number related to this error and need guidance on how to relay this information to the IRS for a resolution. I reside at [redacted] Chelsea Ct., Perkasie, PA [redacted], can be reached at [redacted], and emailed at [redacted] I plan to contact customer service as well for further assistance. Thank you, Kim.

I have been struggling with negative balances for too long. Currently, I feel like I'm working just to stay afloat and I desperately need assistance. While I appreciate the help with previous overdraft fees, my main ongoing issue is the frequent overdrafts that prevent me from getting my account back on track. Despite my efforts to budget carefully, I continue to face financial challenges. I make a modest income and don't overspend, but it's still not enough to cover all my expenses. I have been relying on my overdraft for essential expenses like food, which is unsustainable given my situation as a single parent. This reliance has led to a cycle of overdrafts that leave me struggling to make ends meet each month. I am grateful for the support my retired parents provide, but I believe it's time for me to find a lasting solution to my financial struggles. I am feeling overwhelmed and uncertain about how to improve my situation.

I contacted WF about a week ago and was promised a callback, but I haven't received one yet. Today, I've tried multiple times to reach someone, but the wait times are long, and I haven't been able to get any assistance. I was even disconnected by a representative named Anna recently. I need help with Direct Pay because a customer made a payment to me on 11/29/21 using DP, but I haven't received it. If I don't hear back promptly, I will have to escalate this matter to your customer service and headquarters.

I took out a vehicle loan approximately 4 years ago and diligently made payments on time. Unfortunately, I faced a medical emergency and had to take sick leave for a period of time. When I contacted WF to request assistance in reducing interest and payments until I could return to work, the representative seemed uninterested in helping and instead mentioned the possibility of writing it off. Now that I am retired and 81 years old, I find myself unable to obtain credit for the next 5 to 6 years. Could you please assist me in having this removed from my record?