US Bank Customer Service Issues

On May 10, [redacted], I attempted to withdraw $[redacted] from my checking account at the US Bank ATM at Eastland Kroger. The machine was noisy and returned my card without dispensing any money. After a second unsuccessful attempt, I checked my account balance on the same machine and found no record of the withdrawals. I received a slip with AID A[redacted][redacted] and record number [redacted]. I reported the issue to the nearby US Bank teller who mentioned that a vendor would fix the machine. However, upon reviewing my account on May 16, [redacted], I discovered that $[redacted] was missing. My credit union refunded one transaction but not the other. I have initiated a claim with my credit union. Should I take any further action with your bank?

I find it disappointing that as a service member, I have encountered challenges with this particular bank. They do not offer convenient online banking options for military personnel due to the lack of branches near some bases, which can be frustrating. Additionally, it is disheartening to be declined a credit limit increase based on age when young individuals are deemed old enough to serve in the military and start families. Despite having a good credit score and financial stability, such decisions are discouraging. It seems like there are various issues within the bank and the overall institution regarding their handling of matters. While they may be known as US Bank, it does not feel like MY Bank anymore. I am considering discontinuing all services with them and will encourage fellow service members to do the same, as it appears they are falling short in supporting our troops.

I need to file a formal complaint against US Bank. Recently, following a separation, I contacted US Bank to remove my ex from my account. An associate assured me over the phone that it was done, and my funds were safe. However, on the same night, there was an unauthorized ATM withdrawal of $[redacted]. When I reported this to the fraud department, they confirmed it was from my ex and instructed me to file a fraud claim. After multiple calls, US Bank stated that my account should have been closed entirely to prevent this. They later informed me that my ex had access to the money and it wasn't fraud. I was promised a $[redacted] provisional credit that was never applied. Due to US Bank providing me with inaccurate information, I am still at a loss. I intend to file a formal complaint and request the return of the funds related to this incident.

I have been using a secured credit card for over a year. I would like to request that the card be unsecured and my deposit be refunded without having to apply for a new account and potentially impacting my credit score. I have consistently made on-time payments and never incurred any interest due to late payments. I believe I was initially promised the opportunity to upgrade my account, but now it seems like I may have to close this account and open a new one to achieve this. I already have other unsecured cards and wish to maintain the credit age associated with this account. Is there a way to upgrade my current card without starting over?

I recently opened a credit card and it's linked to my mom's checking account online because we share the same account. The customer service team explained it's because my social security number is associated with her account, but it doesn't make sense since my mom is not listed on my credit card. Despite them restricting her access to view my transactions online, she can still see them by clicking on "view spending analysis." I find this unfair as she is not connected to my account. I would prefer to have a separate login for my credit card that is not linked to my mom's account. I've tried calling for assistance for the past two days, but I've been on hold for over 30 minutes each time before having to hang up. This situation has left me very dissatisfied.

To Whom It May Concern, Hello, I am Junya Adachi (AJ) from Japan. I was an international student at Eastern Illinois University and returned to Japan last year. My debit card expires in August [redacted], and I need to transfer money from USbank to my Japanese bank account. Regarding my questions: 1. I need assistance with obtaining my online banking ID and password as I have forgotten them and cannot log in. 2. Can I request a new debit card while I am in Japan? I am in a rush to resolve this matter and would appreciate your prompt assistance. If you need more information, please let me know. I have already sent two emails to [redacted] and [redacted] I am anxious about this situation and would appreciate your help soon. Sincerely, AJ

My name is Deborah S., and I experienced an incident on September 6, [redacted], around 2:00 p.m. at the US Bank Bellingham branch located at [redacted] Meridian Street, Bellingham, WA [redacted]. I am a customer of Chime bank, and the ATM locator directed me to the US Bank location for a fee-free withdrawal. After inserting my Chime debit card, I entered my pin and selected a withdrawal from my checking account. The ATM displayed a message saying the transaction could not proceed at that time and retained my card. I sought assistance from the teller, who asked me to return later as the person with access to the ATM was at lunch. Upon my return, I was informed that the ATM had captured and destroyed my card. Despite contacting Chime bank, I will not receive a replacement card for approximately two weeks. This situation has left me unable to access my funds for rent payment. I am struggling to reach your customer service but hope this email will receive attention.

I haven't used my card in nearly a week, but recurring unauthorized charges keep getting declined. It's frustrating to be on my third card due to the bank's mishandling. I can't even log in with the new card. The security process is lacking, making it hard to trust. The website directs me to call the card number, which hasn't been very helpful. I'm reliant on this card for unemployment benefits, so switching isn't an option right now. I've had enough, and I need a supervisor to contact me promptly to activate my third card and enable online access. Contact me at [redacted]. Frank B., card number ending in [redacted]. Your urgent attention to this matter is appreciated. Dissatisfied and stuck with your services, a frustrated customer.

Due to an injury, I am currently unemployed. I have been a customer of your bank since it was Fidelity Federal, then Cal National, and now US Bank. Recently, I contacted a supervisor to request a reduction in my accumulated overdraft charges and was met with unhelpful suggestions to close my accounts elsewhere. Another representative informed me that I could not escalate the issue further than their supervisor. Despite signing up for overdraft protection over 90 days ago, it seems to be missing from my account. I am disheartened by the lack of assistance during this challenging time and the increasing fees being charged to my account each month. I urge the bank to address this issue promptly and reach out to me as soon as possible.

Dear Sir, I am reaching out from Malaysia with regards to an important matter. I have been advised to open an account with a US Bank to collect funds owed to me. However, I was informed that a deposit of USD [redacted] is required to open an International Current Account. The US Bank has appointed an Agent in Malaysia for me to deposit the necessary funds, and communication has been through the email address: [redacted] I have already submitted a copy of my Malaysian passport for registration purposes. I have set up a log-in, but the account can only be activated after the USD [redacted] deposit is made. I have also received a form to fill out and would like to verify the authenticity of said form. I eagerly await your prompt reply. Thank you, Sam Weng F. Mobile Number: +[redacted]

I am a new Army mom reaching out for help. My son, a soldier deployed overseas, informed me that many soldiers do not receive mail. To support them, I am seeking donations of cards and stamps. Vista Print kindly offered a discount for cards, but I need more to reach all soldiers. Any stamp donations would be greatly appreciated. I already purchased [redacted] cards and feel it's a calling to help. I am willing to send photos of each card and include names of donors in the cards. Your assistance is greatly appreciated. Thank you and God bless.

My checking account has been overdrawn due to fees and an unauthorized payment made by Hubble. Despite my communication with them via email regarding delaying payments, they still deducted the funds. After canceling my service with Hubble, I have been struggling to get my fees refunded through email correspondence with them. I am now facing difficulties paying my phone bill, as it needs to be deducted from my account. I kindly request that the fees be waived so I can deposit the necessary funds to rectify my account. I hope to avoid any issues that might affect my relationship with US Bank.

I am nearing the completion of paying off my US Bank Visa zero interest credit card balance, with just one final payment left. I require precise details on the remaining amount. I am currently in Thailand, where my cell phone is not functioning. Please send the temporary code to my email address listed on my account. Unfortunately, I do not have the card physically with me, and the only missing detail is the expiration date. My recent payment of $1,[redacted] was expected to be received by the 21st of November, but due to conflicting dates on my devices, it might have been slightly before or after that date. Making international calls from here is challenging, as the provided numbers have not worked so far. However, if necessary, I am open to trying again if you can supply the correct number. Please communicate via email instead of requesting an unworkable phone number. Sincerely, Dennis M. from White Center Washington Branch

I have submitted multiple requests via fax to update the name on my Sky Rewards US Bank card. My girlfriend is the one experiencing the issue, feeling extremely frustrated. Despite sending the required documentation four times, there has been no response or acknowledgment from your end – causing a delay of three weeks in her plans. The name change we seek is to match her passport, including her complete middle name, on the Credit Card. We have repeatedly faxed the necessary information, but there has been no action or communication from your company. It is essential to receive confirmation that the request has been received and is being processed promptly. Your swift response is greatly appreciated as time is of the essence for us. Thank you.

I have been using the same checking account since [redacted] with the account number #[redacted], and my online user ID is Snawnson. Throughout the years with your company, I've faced challenges reaching the appropriate person to address my concerns. Despite being a loyal customer, I struggled to communicate my issues efficiently. Due to my health conditions affecting my memory, I encountered difficulties updating my phone number for text alerts. I have faced financial issues, including unintentional overdrafts, which have been challenging to manage with my limited income. Recently, a mix-up with payment methods led to unexpected charges and overdraft fees, adding to my financial burden. Despite visiting my local branch in St. James, the assistance was limited due to the account being managed by the Bellerive branch in St. Louis. The customer service experience through the hotline left much to be desired, ultimately leading me to close my account after 27 years of loyalty. The lack of empathy and personalized assistance has left me feeling undervalued as a customer.

I had an account with US Bank and deposited over $17,[redacted] from a Personal Injury Lawsuit. However, my cash was held for suspected fraud for over a week, causing confusion. Despite receiving a letter from US Bank assuring me that any overdraft charges would be reversed once my check cleared, not all charges were refunded. The overdrafts created a problematic cycle of charges, and I struggled to resolve the issue with multiple bank employees. It was a frustrating process of contacting US Bank repeatedly to reverse the charges but only a few were corrected at a time. I am seeking closure and hope that someone from US Bank can thoroughly review my closed account to refund the excessive overdraft charges that remain unresolved.

I have been in touch with several US Bank employees regarding my situation, but unfortunately, they are unable to assist me due to their limited decision-making authority. To resolve an issue with over $[redacted] in fines on my account, I am considering returning warm clothes and shoes that I bought as a kind gesture for a disabled 60-year-old vet. Although I made an error, I believe US Bank could consider reversing at least one fee based on the circumstances, as they claim to prioritize community relations and a humanistic approach with customers. Despite my mistake, I want to highlight a few key points. An oversight on Christmas Eve led to me incurring overdraft fees due to a misunderstanding regarding my coverage plan. Even though all the charges have been settled, I am now requesting a reconsideration of US Bank's stance on this matter. I hope that a decision-maker higher up in the bank can review my case with compassion and consider the unique circumstances faced by a 68-year-old customer like myself. I realize this may be a lengthy process, but I am hopeful for a positive outcome that reflects well on the bank's values. Thank you for your attention. Janice B., loyal customer for 14 years. [redacted] [redacted].

Hello, I was an exchange student at Northwestern University – Kellogg School of Management from August [redacted] to December [redacted] with a US Bank student account. I am currently an Israeli resident and no longer require this account. Unfortunately, I have misplaced my login details, including my account number, password, and SSN, making it impossible for me to close the account. The only information I have is my debit card number ending in [redacted], expiring on 08/19. I kindly request your help in closing this account as I am unable to access it. Your prompt assistance in this matter is greatly appreciated. Best regards, Ori

I have noticed unauthorized activity on my account, where someone has added a phone number that was stolen from me during a burglary. The number [redacted] must be removed from my account, as well as the email [redacted] I want to clarify that I have not given permission to anyone, like Robbie Lockridge or Sara Jackson, to access my account through any legal documents - if such documents were submitted, they are fraudulent. I suspect Lisa Cisneros is trying to gain access to my account, and I am concerned about cyber stalking. For security purposes, I request details on any devices that have logged into my profile and access to my US bank login. Your prompt assistance would be greatly appreciated.

For the past month, I've been attempting to address an issue with my bank branch but have not received any satisfactory answers. I recently discovered that a banker at the branch had failed to remove my name from my child's account as requested two years ago. Due to my illness, my account went into default without any prior notification, resulting in $[redacted] being withdrawn from my daughter's account. I was unaware that my account had been closed and was no longer active. To my surprise, my daughter informed me today that more charges from my old account had been deducted from her account. Despite filing a complaint with the bank manager at the branch, I was informed that there is no way for me to directly contact collections regarding this matter.