How Do I Cancel a Recurring Bill Payment with US Bank?
Stopping recurring bill payments from your US Bank account can be done online or via the mobile app in just a few steps. Customers have the option to cancel payments set up on their credit or debit cards, or recurring payments that are scheduled through the US Bank send money feature.
US Bank allows customers to set up recurring bill payments using their debit or credit cards, but how do you cancel a recurring bill payment? You can get more information on your account features by calling US Bank customer support, and below are steps to cancel a recurring payment.
Canceling Recurring Payments on Your US Bank Credit Card
To stop recurring bill payments with US Bank from your credit card account online or the mobile app, do the following:
- Log into your account from the US Bank website or on the app.
- Select "Customer Service" online or "Account Options."
- Click "Self Service" from the website. The app does not have this step.
- Select "Stop Recurring Payments."
- Open "Stop Payment History."
- Choose the merchant or vendor that will be canceled.
If a payment is already active, you can cancel it by selecting "Cancel Request" then click "Yes, Cancel Request" to confirm.
Canceling Recurring Payments on Your US Bank Debit Card
If you have set up recurring payments on your US Bank debit card, you first will need to reach out to the vendor to try to stop the payments. If this doesn't work, you can call US Bank customer service to start a dispute claim to end the recurring payments and recover any payments that should not have been taken from your debit account.
You will need to provide, at minimum, the following information:
- Your name and account number along with verification information such as PIN or pass code.
- The last time you reached out to the merchant or vendor.
- Any information you were given regarding the vendor's policies and procedures.
- What the problem is or what needs to be resolved.
- Any additional information the representative may need to dispute the claim.
Canceling Recurring Payments With US Bank Send Money Feature
If you have set up recurring payments with the send money feature and want to stop these payments, do the following:
- Log into your account online or through the mobile app.
- Click "Send Money."
- Choose "Transaction Timeline" and "Recurring" online or "Activity" on the app.
- Find the vendor or merchant that you want to cancel.
- Choose "Cancel Recurring" to stop future payments.
Payments submitted using the send money feature can be canceled at any time until they are claimed by the vendor.
Stopping recurring payments with credit cards, debit cards or the send money feature is easy, and US Bank allows canceling payments that are processing as long as the money has not been accepted by the vendor. For more information or assistance with canceling recurring payments, call US Bank customer service.
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