Supercell Customer Service Issues

I am questioning why I keep encountering players with level 14 cards when my King Tower level is 12, and my cards are not even close to that level. While I could focus on maxing out one card, it seems unfair that players with lower King Tower levels have all maxed cards. Facing a level 15 Balloon mirrored with my level 10 Bats and level 12 Musketeer is challenging, especially when a level 14 Wizard is overpowering my deck. It is crucial for the gameplay to be fair for all participants.

My son accidentally shared the password token ID with a stranger who has now tampered with his profile and account settings. This account has been in use for the past five years. We are seeking guidance on how to regain control of the account. Account ID: stbas Email connected to the account: [redacted] (in use for 5 years) He is part of the Dutchleaders clan on Brawl Stars. The profile ID is #UU8RCCQ2. We are unsure of our options and would appreciate any assistance or advice. The incident occurred at 15:42 CEST. Thank you.

My Supercell ID is linked to my college email, but since I've graduated and can no longer access that email, I'm unable to log into my Supercell ID account. The college confirmed they can't assist, as the email accounts are only active for about 6-12 months post-graduation. I need help accessing my Clash of Clans account without the verification code using the email "[redacted]". Thank you!

Hello, I am known as Abu Kiyan in Clash of Clans. I sincerely apologize for my mistake and I agree to the disciplinary terms. I had another village named Aloushi Abu Kafashfa, which got lost. I tried to retrieve it, but when I contacted you, I provided incorrect information. At the time of contacting you, I was inside my village, Abu Kiyan, and I got banned from the village for attempting to recover Aloushi village. I provided some inaccurate information, and I am deeply sorry. I don't have any village now, so I kindly ask for your assistance in restoring my village Mansouri and lifting the ban. Thank you very much.

I recently lost access to my account after disconnecting it from Supercell ID. I've been unable to log in despite providing all the necessary details to support. The recovery process keeps getting halted due to suspicious activity or multiple logins on the account. I need help with this issue. Account Info: 1) #LULYJQ9YG 2) FIRE DARSHAN 3) Level 11 4) Clash of Clans Legends 5) [redacted] experience points Device: Redmi Note 9 Pro I have changed my name three times, with "FIRE DARSHAN" being the latest. Previously, it was "Thor." Thank you for your assistance.

I play Brawl Stars with the username RiseSoda and I'm currently logged in with my account [redacted] I made a mistake by purchasing the Tengu Mike skin for [redacted] gems during the Ayakashi Clan event. I had just unlocked Dynamike, earned [redacted] gems, and was browsing the shop when I unintentionally bought the skin. I was saving up those gems for the Brawl Pass, so I would like to request a refund of the [redacted] gems. Can you assist me with this issue?

After the recent update, I attempted to purchase the gold pass for my game account to enhance my buildings, gain magic items, and enjoy discounts. Unfortunately, I encountered issues with the purchase and subsequently took a break from playing. Upon my return, I found that I couldn't access my account due to a "game ID not found" error and an expired verification code. I have been playing this game for over a decade and it would be disappointing to lose my progress because of access problems. Despite activating account protection, I am concerned that someone might have altered my recovery codes. I have made consistent daily contributions to the game, which should indicate that the current user is not the actual owner. My account is linked to Google Play games, but I am unable to log in since I also connected it to Supercell ID. I have tried various methods to contact support without success, and I hope for a resolution to this access issue.

Hello, I recently experienced unauthorized access to my Supercell account, resulting in my email being changed from '[redacted]' to '[redacted]' by a Russian individual. The original account details were as follows: Name: @kivi Clan: REAL COMBAT NL! However, after the hacking incident, the account now shows the following details: Name: Кирилл Clan: УФА I had initiated the recovery process with Supercell, but I am currently unable to access the conversation regarding the recovery or proceed with the retrieval process due to the login issue. My account has been suspended by Supercell due to the suspicious activity. I am willing to provide any necessary information for account verification.

Hello, I understand that I have mentioned this issue before, but I am pasting it again because it's saved on my clipboard. Recently, my account was compromised, and the email linked to my Supercell account was changed from '[redacted]' to '[redacted]' by a hacker from Russia. Here are the details of the original account: Username: @kivi Clan: REAL COMBAT NL! Details of the hacked account: Username: Кирилл Clan: УФА I was in the process of recovering my account, but due to a technical glitch, I got logged out, and now I'm unable to log back in to continue the conversation. Any assistance in recovering my account would be greatly appreciated. I am willing to provide any additional information necessary for the recovery process.

Dear support team, I am reaching out because I have lost access to my game account. Recently, my friend connected my account to a Supercell ID from their account, but originally, my account was linked to my Google Play account. I still have access to my old Gmail which was used to connect my account. I have put in a lot of effort and time into building my gaming profile, and it would mean a lot to me if you could assist me in regaining access to my account. Thank you for your help.

I need help recovering my Supercell Account. I accidentally deleted it and now I can't regain access to it or get in touch with support. I'm trying to log into another account, but I keep getting a message stating, "You have requested to delete this account. You have 13 days to cancel the deletion." It advises me to contact support, but when I try to do so, I receive an "Authentication failed, please try again later" error. I've been stuck in this loop for a while now with no progress. Can anyone advise me on what steps to take next? Thank you!

Hello Supercell team, I had a troubling experience where my Supercell account got hacked recently. As a result, I am unable to access my Clash Royale and Brawl Stars profiles, and someone else is currently playing using my account. I attempted to seek support through the app, but without the recovery codes, I couldn't make progress. However, I do have the receipts for gem purchases in Brawl Stars and Clash Royale that I am willing to provide. Additionally, I still have access to the email that my Supercell account was connected to. Any assistance in resolving this matter would be highly appreciated. My Clash Royale username and number are Josh #PL2JG8UOU, and my Brawl Stars username and number are Josh.☔️ #8QPCLJVQ9.

I am having trouble retrieving my village that was linked to a Gmail account which has been deactivated. Despite trying to locate it through the app, I have been unsuccessful. My account, which is approximately 6 years old with the ID #PJCJ8OUR2, solely relied on a Gmail account for Google Play Games connection, and that Gmail has been deactivated. I did not have it linked to a Supercell ID. Please assist me with this issue.

Dear Clash of Clans Team, I recently received a permanent ban on my account, which is particularly disheartening as this is the second time I have been banned. The first suspension lasted for 30 days due to inappropriate language in the clan chat. Surprisingly, the second ban was issued for my username "Frauenfischer," despite a moderator having previously approved it. I kindly request for my account to be unbanned as I have invested a lot of time and money into it and thoroughly enjoyed playing. Thank you!

Hello, I am contacting you because you have banned me from all my accounts without even a valid explanation. I do not think this is fair as I have been a customer since [redacted]. My email addresses are [redacted] and [redacted] Please find a solution for me rather than getting rid of me like a thief. I am very sad and upset about what you are making me go through. I am willing to do anything to prove my honesty. Here is my phone number: [redacted] 6 64 15 30 38.

Two days ago, when I logged into Clash of Clans, I noticed that I was in a different clan called "MODDED LOL." I initially thought this was a bug and rejoined my original clan before closing the game. However, yesterday when I logged in again, I found myself back in the "MODDED LOL" clan. Concerned, I checked my email only to discover that it had been changed, along with my SuperCell account name. I am eager to revert the email back to my old one and promptly change my password. I would appreciate any assistance with this matter. Thank you.

I am having trouble receiving the verification code on my email account [redacted] The information associated with this email account is as follows: Supercell ID: [redacted] Username: A.Rehman Clan Name: Shiekh's Clan Player Tag: QVQLOP9GG I am not receiving the OTP needed to access this account. Can you please resolve this issue for me? Additionally, I would like to update my email address from [redacted] to [redacted] Supercell may require more information before making this change.

Hello,I lost access to my Clash of Clans account last year after an iOS update rendered my old iPad incompatible. I attempted to transfer the account to a new device using a verification code sent to my original email, but without success. After switching to a new email and linking it with my Apple ID, I still did not receive the verification code. I am uncertain about the next steps to recover my account. Regards, Alan.

Hello, I've encountered an issue with Hay Day on Android since the last update. The SUPERCCELL logo is missing, making it unable to start on Android devices. It still works on iOS and Bluestacks. I've attempted various troubleshooting steps like reinstalling, clearing data, and trying different versions of Android without success. Initially, I could run the game on Pie, but it kept disconnecting from the server. Sadly, now I can't launch it on any Android version (Nougat, Pie, 11). It seems I'm not the only one having this problem based on reviews. I haven't left a review yet but please address this problem promptly. Apologies for any language errors, this message was translated using www.DeepL.com/Translator (free version).

I am the leader of the Cape Town Clan, and I oversee multiple branches. One of these, CTC Junior, has been inactive, so I had a friend create an account to temporarily lead until we revive the clan. Unfortunately, he lost the account due to a phone issue. When he contacted Supercell on my behalf to recover it, using my Clash of Clans account, I was mistakenly banned for phishing. I acknowledge the necessity of account security measures, but this temporary ban was due to my friend's actions, not mine. I kindly request that the ban on my account be lifted so I can resume managing the clan. Banned Account Information: Name: Shadow Clan Name: Cape Town Clan Gamer Tag: 288GLO2R2 Townhall Level: 13