What do I do if my Clash of Clans (Supercell) account was hacked?
Hacked accounts are a huge pain and can take a really long time to recover if not requested back properly. Here's what you need to do if your Supercell account was hacked.
Clash of Clans has become a very popular game. It is, therefore, no surprise that lots of hackers target it. For most hacks, the situation is the same. When you log into your account, you will see activities that you did not perform. Some hackers may steal your gems and designs.
Your account may be hacked if someone has access to your password. Your account may be hacked by family members or close friends if they know the lock code of your device. Your account may also be hacked if you connect to the game on another person's device. If you buy your account from another person, ensure that they no longer have access to it.
Recovering Your Hacked Clash of Clans Account
If your account has already been hacked, you can restore it in a few simple steps.
Change the Passwords
A hacker can only have access to your account if they know your passwords. The hacker does not only have access to your Clash of Clans account but also your Gamecenter, iOS, Google Account, and Facebook Account. Changing your passwords will protect those accounts.
Change the password of your email address. If you do not, it may be difficult to go through with the recovery process. If someone else has access to your email address they can access your new password.
When changing your passwords, use strong and safe ones with at least eight characters. Do not use the same password for every account. Sign out of all the accounts. Google gives you the option of signing out from other computers. You can do that by following these steps.
1. Open Gmail
2. Click on the option 'Details'
3. Click 'sign out of all other web sessions.'
Keeping Your Account Safe
If you are already logged in to your account, you do not need to log in every time you play on your device. Unfortunately, this means that if a hacker is already logged in to your account, they can continue to access it even after you change your password. You must, therefore, contact Supercell for help. If you explain the nature of your problem, they will force log out your account from all devices. You can then log in to your account using your new password.
When contacting Supercell, be mindful of the information you divulge. If, for example, you bought your account from someone else, notifying Supercell will get your account banned. You simply need to explain that someone else is accessing your account.
After explaining the problem, you may have to wait a few days for the support team to deal with the problem.
Protecting Your Clash of Clans Account
If you have successfully recovered your account, you can put in a few measures to ensure that the problem does not happen again. The following tips may help you.
1. Do not buy an account or accept it as a gift from another person. If the old owner has access to it, they can log in to your account and do unauthorized activities. If you buy an account, ensure that you change the passwords immediately.
2. Do not log in to your account using other people's devices
3. Keep your lock code a secret
4. Use strong passwords that include numbers, symbols, and letters
5. Don't give the credentials of your account to anyone
6. Do not log in to sites that promise free gems.
If you have trouble recovering your account after it was hacked, reach out to Supercell customer support team for help. They may provide you with additional tips to keep your account safe.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Supercell Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Supercell in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Clash of Clans (Supercell) account was hacked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.