Supercell Customer Service Issues

Hello. On April 5, my Gmail account was compromised by a hacker who gained access to my Clash of Clans Supercell ID and altered the associated email address. They managed to intercept verification codes, effectively locking me out of my account. Upon trying to access my game today, I discovered that my account had been moved to a different clan, which was shocking and frustrating. The details of my COC Supercell account are as follows: Name: J. Naveen ID: #9VCYG8UG9 Original Clan: Madurai Warrior (now in Gold Diggaz) Level: [redacted] Townhall Level: 15 I am deeply attached to this account, and I kindly request assistance in recovering my ID. Thank you for your help in this matter.

Someone has hacked into my account and I want to report and lock it. They have all the details of the account except for the email, which they changed and secured with their phone number. Now I cannot access it. Account details: #92VCCR99P Filinta Moustafa [redacted] Brawlstars I only want to ban and lock the account so the hacker does not enjoy it. I want to report them as they have no proof of owning the account. I have all the evidence from the first purchase, previous accounts, account creation date, first phone used for gaming, and the start date of playing.

I've been an active player for the last 7-8 years. However, today I can't log in to my account. When I opened Clash of Clans, it said that the login session had expired. I tried logging in with my Supercell ID, but I didn't receive any code. My ID has left the clan, and it seems like someone else is using it. I am currently participating in Clan War Leagues with only 7 hours left to use my attack. Please help me recover my account as soon as possible. Feel free to ask me any questions about my account. I hope to receive a prompt response. Thank you, Pankaj.

Hello Hay Day Team, I am facing an issue in the Valley. Although I participated in the last Valley season, I recently experienced the passing of my father which took me away from the game for a while. Upon returning, I noticed that I did not receive the Valley decoration I had worked hard for, specifically the Busy Marketplace. I have been dedicated to Hay Day, managing two farms over the course of 10 years. Despite reaching out to support within the game and providing screenshots of the problem, I have not received assistance. It is important to me to receive the decoration I earned, as I am going through a difficult time after losing my father. Your help in this matter would mean a lot to me. Thank you.

I'm having trouble accessing my SuperCell ID as I cannot remember which email I used for it. The original email account is lost, and now I only have access to my Gmail account. When trying to connect using Gmail, it prompts me to log in with the SuperCell ID. I've tried reaching out to support, but have had no luck with the new O.T.T.O bots. I need to either delete my SuperCell ID or change the associated email. I can provide proof that the account is mine. Please help me recover it, as Clash of Clans is essential to me.

My oldest account was hacked, and the email to log in was changed, making it easier for someone to access my account despite my efforts to enhance security. I had set up SUPERCELL ID RECOVERY CODE thinking it would make my account safer, but unfortunately, my account was still compromised. I had 10k gems and a free name change which the hacker used. I have evidence like videos, screenshots of the past base, and possibly transaction history in my email to prove the account is mine. I am eager to recover it, as I cherish it deeply. Please assist me. My friend also mentioned someone changed my name when I was away from Clash of Clans.

My oldest account has been hacked. The email login was changed, and I am unsure why it was easier to access even though I recently strengthened my security. I set up SUPERCELL ID RECOVERY CODE to enhance protection, but my account was still compromised. The hacker used my free name change and I noticed 10k gems missing. I have evidence to prove ownership such as video, screenshots of previous base, and possible transaction history in my email. I am eager to recover my account and seek assistance. If my friends had not inquired about the name change while I wasn't active in Clash of Clans, I may not have noticed the breach.

My Gmail account was hacked on 16/04/[redacted], which was linked to my Clash of Clans Supercell ID. The hacker accessed my Supercell account, changed the email ID, and connected my Clash of Clans account to a new email. I have evidence showing how the hacker altered my Supercell ID by deleting emails and OTPs from Supercell. I have saved screenshots of my Gmail trash folder. I need assistance in recovering my account, which is at Townhall Level 13.

My account has been stolen. Someone hacked into my email and changed it to their own. The name of my village is Stelios09, and I am a level [redacted] player with the tag #9VP0G080. My original email is [redacted] I have played "Clash of Clans" on many devices such as a Samsung S21 Plus, S9 Plus, S7 Edge, iPhone 7, 11, 13, and even on an Android emulator on a Windows PC. I have been playing this game for around 15 years. The email associated with my account was recently changed by the thief. I am requesting assistance in recovering my account and would appreciate if someone could reach out to me for a live conversation regarding this matter.

I have attempted to contact Supercell via Clash of Clans multiple times, but they have banned me without explanation. I lost access to my Clash of Clans account when my old phone was lost, and I am unable to recover it. I have invested a significant amount of money into this game and would like the opportunity to enjoy it without being accused of theft. I am 18 years old and have more important things to do than engage in account theft. The account I wish to retrieve is under the name Gabinho with the tag #LCC9JJ88L.

Banned Hello, it's been more than four years since my account was banned. Despite numerous attempts to appeal the decision, I have not been successful in getting it lifted. I'm reaching out in the hopes of having my account reinstated, even if it means starting fresh. I miss playing the game and would appreciate your consideration. Thank you, Parker Konigsberg. Tag: #8LVP8Q2LV Username: Psome234 Level: [redacted]

I submitted a genuine request to recover a long-lost account from a first-generation iPad that I recently restored after years of being dormant. Unfortunately, the device cannot be updated to run the required iOS version for Clash of Clans. I gave details about the missing COC account and the Apple ID linked to it. Strangely, I received a 31-day ban on the account I used to make the request without any explanation. Despite reaching out through various social media channels, I have not received any response from COC/Supercell.

I lost access to my Clash of Clans account and received poor response. My account was stolen by someone in Russia. Please take immediate action to return it to me. The account is in my name and the old Gmail associated with it belongs to my family. The Gmail ID is [redacted] and it is linked to Google Play Games using [redacted] Please respond quickly and assist in recovering my account with the following details: supercell account ID: ASWANTH JAMES, Account number: #8CJYJ92P8, Account name: Relfach, Town Hall level: 14, Experience level: [redacted], currently in no clan. Thank you.

I forgot which email account I used for my Supercell ID. Unfortunately, I no longer have access to that email account. I can still log in to my Gmail account, but I can't access the game with it. When I try to connect using my Gmail account, it prompts me to log in with my Supercell ID. Despite providing the correct details, the new O.T.T.O bots in the "help and support" section are not assisting me. I simply wish to delete my current Supercell ID or update it with a different email address. Supercell, I can provide proof that the account belongs to me. Please assist me in recovering it. Clash of Clans is a significant part of my life.

I'm looking to get back into playing Brawl Stars, and I had a regular account with multiple brawlers. I was linked through Supercell ID. However, when I attempt to log in using the same email, I discover a completely different account that has lost all my progress. Interestingly, when I check my brother's account and view the friends list, I can see my true account labeled as "GX-Luigi T-REX" (or a similar name). It seems there are two accounts, one incorrect and the other my actual one. I'm struggling to access my original account and would appreciate guidance on how to recover it.

Hello, I am Abu K. Decorated in Clash of Clans. I sincerely apologize and agree to the disciplinary terms. However, I made a serious mistake when I contacted you about an abandoned village of mine that I forgot its email, password, and phone name. My account has been permanently banned. When I contacted you, my village of Abu K. was banned as I tried to recover my lost village. I provided incorrect information. Please help me resolve the issue. I apologize deeply as I have no other village. Thank you very much.

My Supercell account was compromised by a friend who gained access to it, changed the associated email to ours, and activated a protection code, withholding it from me. I tried reaching out to Supercell's support but encountered difficulties due to not having the protection code. I am a dedicated Clash of Clans player and seek assistance to regain control of my account. Could someone provide me with guidance on how to resolve this issue with Supercell? Thank you. Account Name: Mahi Account Tag: #L9JCLY2UR Clan ID: Laboon Clan

I lost access to my account after switching phones. Unfortunately, my previous phone's screen broke, and I am unable to retrieve the verification code sent to my outdated phone number linked to abney_mike@ymail. Despite attempting to have the code sent to my alternate email, [redacted], it never arrived. I reached out to SuperCell support, providing the necessary information, only to find out I was banned within 15 to 20 minutes for allegedly attempting to access others' accounts. I go by the name Mike in the game with the tag #8VORJQ2PO. I am seeking assistance in recovering my account.

I am having difficulties accessing my second Clash of Clans account on my Amazon device. I have reached out multiple times regarding this issue. Despite my efforts over the past three days, I have been unsuccessful in retrieving my account. I provided evidence of purchasing the May season pass and supplied two email addresses for account recovery. I even created a new email address to facilitate the process. I was informed that an email was sent to [redacted], but I have not received anything. My tag number is #QU28VVCC0, my clan is "Savages," and my Town Hall is level 13.

Hello Clash of Clans support team, My name is Abdurrahman A., from Yemen. My account is under the name abood almgede with player tag #9UYY2P82L. I have an experience level of [redacted] and my town hall level is 13. Currently, I'm not in a tribe, but I remember joining a tribe named (ا.ل.ي.م.ن.و.ب.س). I have friends in my account named Abu Qais, Al Saher, Ziko Al Romansi, and Classico. I have a lot of information to prove my ownership of the account. I lost access to my account. I used to play Clash of Clans around 2[redacted] on an iPhone 4, then switched to an Android device, a Galaxy Note 8, continuing until [redacted]. Due to personal circumstances, I had to stop playing, and now when I returned, I can't recall my account. Despite numerous attempts, I failed to retrieve it. I opened this new account and searched for my lost account, finding it among my friends. I've tried repeatedly to recover the account without success. Please help me promptly as I have all the necessary proof of ownership. Thank you.