Shark Vacuum Customer Service Issues

I bought the Shark Navigator Lift Away online from Bed Bath and Beyond. I regret my purchase for several reasons: - The design is awkward with a trailing cord. - The power switch is not conveniently located, requiring bending to reach it. - The wand is too short to reach high or low areas effectively. - Handling the separate components is cumbersome. The only positive aspect is its suction power. I am disappointed with this purchase and unable to return it as it is used. Despite the good reviews I read before buying it, the vacuum does not meet my expectations and is challenging to use. I felt it necessary to express my disappointment here as this is where I made the purchase. Overall, it's not user-friendly, especially for someone with a disability.

Hello, I spoke with Chris this morning about my order and need to make specific delivery arrangements for the Shark APEX Uplight True Pet Allergen Vacuum. Due to previous theft issues in my lobby and my inability to lift heavy packages due to my age, I need the packages to either require a signature upon delivery at my apartment or be held for pickup at a UPS or FedEx store. I am willing to pay the extra cost for this service. I have been a loyal customer purchasing two Shark Vacuums and appreciate your assistance in ensuring a secure delivery of my order. Thank you, P.A.

I had a vacuum for less than a year. When I tried to exchange it, I had to contact the claims department. This process took 39 minutes and 14 seconds. The representative repeatedly issued the label with incorrect information like my name and address nine times. They informed me I would be charged $24.95 for shipping to replace the faulty unit. I found this unexpected charge to be unreasonable. I believe it's unfair to have to pay for a replacement for a product that failed within a year, especially after its purchase price. Being asked to cover shipping costs due to a defective product seems deceptive, especially as most customers wouldn't have seen the manual before making their purchase. When I tried to send the vacuum with the provided label to FedEx, I had to pay an additional $4.24 as it couldn't be shipped in the original box. I believe that in the case of a product malfunctioning within a year, customers shouldn't have to bear the expenses for the company's mistakes. I'm disappointed with how this situation was handled and think I should be refunded for the shipping and box costs.

Dear Shark Customer Service, I am reaching out about a promo code issue I encountered with Model #NV800W. The promo code "FALL100" was supposed to give a $[redacted] discount and free shipping until October 2. However, when I tried to use it today, the website indicated the code was invalid. Upon contacting customer service, I was informed that promotions change frequently, offering no immediate solution. I am disappointed with this response as the promo code expired prematurely, causing frustration. I had planned my purchase around this discount and now feel let down. I hope Shark can address this situation promptly. I remain interested in acquiring the vacuum. Thank you, C. Sueme

I was browsing for the new Apex series uplight vacuums on your website. I found the Shark Apex Uplight Vacuum with Lift-Away, DuoClean & Self-Cleaning Brushroll for $[redacted].80 with free shipping and a 5-year VIP limited warranty. However, when I proceeded to check out, the price suddenly increased to $[redacted].75, even after applying a 10% discount initially offered. I tried to remove the discount without success, and when I called customer service at [redacted], I was transferred to a sales representative, Courtney, who couldn't resolve the issue. This experience has left me feeling uneasy about the online security of your site and the inconsistency in pricing and customer service.

I am dissatisfied with the performance of my vacuum. Despite contacting customer service twice before, the issue remains unresolved. The dust compartment remains empty, and I constantly need to clear the black tube at the bottom for it to function poorly, often spitting the debris back out. It is unable to clean my car, leading me to incur additional costs for car cleaning for work purposes. I am requesting a full refund or a replacement with the assurance that the new vacuum will work properly. My sister is experiencing the same problems. I am open to having someone assess the vacuum's performance on both my house and car.

I spoke with a representative over the phone, and I was supposed to email her information and photos, but the address she provided turned out to be incorrect. After searching for a valid email address and not finding one, the initial address given, [redacted], did not work. Upon contacting customer service again, another representative initially mentioned there wasn't an address but later found one for me. Even though I eventually received a response, it was not satisfactory. I purchased a machine that includes three tools and two onboard holders, but one holder is for an upgraded motorized part that is not included with the machine. There is only one prong to hold one tool out of the three that should come with the machine. It seems misleading that there is a prong for an upgrade but not for the tools that should be included. I expected to receive a motorized pet tool because the tool holder on the machine was labeled as such. I made the purchase after seeing it in-store, and now it feels like false advertising.

On February 27th of this year, I purchased the Shark Duo Clean vacuum with pet hair removal feature. Approximately 2 months ago, while cleaning the vacuum, I discovered a lot of hair stuck on the roller. Despite my efforts, the vacuum is not effectively removing the hair, and it took me about an hour to clean it off again. Now, the same issue has recurred. I own the AX951 model and it is not performing as advertised. How can this matter be resolved? I am seeking a replacement vacuum that functions as promised or a refund for the purchase.

I purchased the Shark R100 on 11/29. Since then, I have encountered issues with its cleaning performance. Despite clearing the floor beforehand, the robot fails to complete the cleaning cycle due to sensor blockages and getting stuck on obstacles like chairs. Compared to my previous IRobot, this experience has been disappointing. The previous brand did not present these challenges and required less pre-cleaning effort. I am concerned whether there might be a defect in the device and seek guidance on resolving these operational issues.

Firstly, I'd like to express my appreciation for the Shark products I own: the Shark iron, steam mop, Rocket vacuum, and the fantastic cordless vacuum. I particularly admire the cordless vacuum. Now, I see you've released a new cordless vacuum that self-cleans the roller for long-haired items. My query is, do you anticipate customers like me to purchase another vacuum? It seems more practical to offer an adapter roller for existing customers, considering the investment made in your products. Having two essentially identical vacuums with the sole difference being a self-cleaning roller doesn't seem cost-effective. Thank you, Philip F.

Hello! I purchased a Shark Vacuum nearly a year ago, but I've been very disappointed with it. I got it specifically for dealing with dog hair, given that I have dogs, and because it is supposed to be light, easy to use, and portable. Despite these features, I have found it constantly gets clogged, requiring me to dismantle it frequently for cleaning. Lately, this issue has been particularly frustrating. I opted for a smaller vacuum to avoid a large one. I've attached a photo of it since I can't recall the model. Thank you for considering my feedback.

Dear Shark Customer Service, I have successfully registered my guarantee with the following details: First name: Sadia Last name: Wilkinson Email: [redacted] Postcode: SS0 8DF Product type: Vacuum Model: HV320UKT Purchase date: 28-10-[redacted] Reference number: [redacted] I wanted to bring to your attention that my vacuum seems to have lost suction, despite my regular maintenance routine of washing the suction pads and cleaning the unit. As a single person, I only use the vacuum about once a week, if even that. I would appreciate any guidance or assistance you could provide to resolve this issue promptly. Thank you for your attention to this matter. S.W.

I bought a Shark handheld cordless vacuum, and the brush attachment isn't rotating to pick up debris. A few months ago, I contacted Shark about the same issue and received a new brush roller attachment, but the problem persists. Should I return the item or can I request another replacement part? I clean the roller brush after each use and only do normal spot clean-ups. It's frustrating that this keeps happening.

I recently received replacements for the vacuum heads on my Shark Rocket Duo. I requested a power source since the cord was damaged. Unfortunately, I never received the power source for the older model. The one sent to me is for a new model, but I specifically need the power source for the older version of the vacuum as I have two of them.

I was recently in a car accident where I was rear-ended, causing my car to be totaled. Unfortunately, my Shark vacuum, which was in the back of the car, also got damaged. Even though I had a warranty on the Shark, the insurance company refused to cover it, citing the accident as the reason. As a Social Security recipient, I cannot afford to replace my beloved Shark vacuum. I am at a loss for what to do next and feeling incredibly upset. My Shark vacuum, specifically the Shark IonFlex cordless, means a lot to me.

We downloaded the Shark app on an iPhone today (for the 3rd time on Dec 28th, [redacted]) and set up a schedule for daily cleaning. Despite turning off the schedule for Saturday, the device started at the set time of 2 p.m. We encountered issues when trying to adjust the schedule from 2 p.m. to 4 p.m. on Friday. After changing the time to 4 p.m. and selecting SAVE CHANGES, the time reverted back to the original 2 p.m. We had to delete and reinstall the app to resolve the problem. We chose Shark over Roomba for its user-friendly interface, but we are still experiencing confusion. We reached out to TECH Support twice, but after waiting for 30 minutes each time, we were informed that someone would call us back within the next 24 to 48 hours. This situation has left us feeling frustrated and seeking assistance. Thank you.

While using my vacuum today, I noticed a recurring issue with the brush roll and lights. They kept shorting out intermittently. Although the vacuum was still powered on and functioning, the lights and roller would stop. My husband suspects that the connection point between the lift-away and vacuum head might be the problem. Despite the metal clip seeming intact, it doesn't secure the pieces tightly enough for a steady connection. I bought this Shark Rotator blue & white vacuum around [redacted] from Walmart, though I cannot locate the receipt. I hope the information about where I purchased it helps. The vacuum is well-maintained with regular filter cleaning and serves regular household needs. I am unsure about the next steps and would appreciate advice on how to address this issue without having to replace the vacuum. I am hopeful that someone from the company can assist me with this matter promptly. Thank you.

Yesterday, I attempted to place an order for the NZ801UKT. However, after filling out all the necessary information, including my bank details, when I clicked to complete the order, the webpage froze and did not proceed. The payment has been deducted from my account, but I have not received any order confirmation via email. I tried reaching out to customer service and was on hold for 20 minutes before the call was disconnected. I am hoping to either receive confirmation of my order or to be refunded for the product that I did not successfully purchase.

I own a Shark Lift-Away NV340UKT vacuum cleaner. The roller brush spins initially but stops when it touches the floor, causing the red light to come on. Occasionally, if I lift the vacuum off the ground, the brush will continue to spin, but as soon as it makes contact with the floor again, it stops. I have already cleaned the housing for the roller brush, and the motherboard, motor, and belt seem to be in good condition. I have not yet tried removing and fully cleaning the motor. Any suggestions on how to fix this problem would be greatly appreciated.

I recently returned my Shark Flex vacuum as it lost suction after only 4 months of use. I exchanged it for a Shark Lift-Away on January 7th, which has been great overall. However, while using the upholstery attachment on my sofa, it ended up causing visible damage to the fabric. I am quite upset about this situation and have pictures that I can share. I would appreciate guidance on what steps to take next. Thank you. - R. Dulson