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Shark Vacuum Customer FAQ

Top Answers & How-to Guides

What is Shark Vacuum's Phone Number?

The question we are asked most often is about how to talk to Shark Vacuum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
Ask any question you have about Shark Vacuum customer service, get an answer now.

Recent Shark Vacuum Customer Questions

My vacuum is not picking anything up but blowing out

If your Shark vacuum is blowing out debris instead of picking it up, there are a few potential causes. Check the dust cup or bag to ensure it isn’t full, as that can impact suction. Inspect the filters for clogs; clean or replace them if necessary. Look for blockages in the hose or brush roll that may be obstructing airflow. Ensure that the vacuum is set to the correct surface type and that the power settings are appropriate for your cleaning task.
Asked Jan 13, 2026 2:35 AM

Robot RV700 starts and then stops after 10-15 seconds with dock and spot lit up

If your Shark Robot RV700 starts and then stops after 10-15 seconds with the dock and spot lights illuminated, it may indicate an issue. This could be a result of the robot encountering an obstacle, low battery, or a problem with the brushes or wheels. Make sure the robot is clean and free from debris, check that it's properly charged, and ensure it can move freely on the surface. If the issue persists, check the user manual for troubleshooting steps specific to this model.
Asked Jan 11, 2026 2:37 AM

I am looking for a vacuum that cleans deep but isn’t heavy to push. I am 87 & can’t reach the sweepers high on the store shelves to see how heavy or light one is.

We recommend looking into Shark's lightweight vacuum models, specifically designed for easy maneuverability and effective deep cleaning. Features like swivel heads and easy-to-carry designs can make them user-friendly. You can find detailed product specifications and weights online to compare different models, ensuring you select one that suits your needs for both cleaning power and ease of use.
Asked Jan 10, 2026 7:51 PM

My Shark A1 stopped working, less than 1 year old

We understand how frustrating that can be. If your Shark A1 vacuum has stopped working and it's less than a year old, it's recommended to check the warranty information. Many Shark products come with a limited warranty, which may cover repairs or replacements for defects. Make sure to have your proof of purchase handy for the warranty claim process.
Asked Dec 19, 2025 8:09 PM

My shark vacuum handle broke off.

If the handle of your Shark Vacuum broke off, it may be covered under warranty if your product is still within the warranty period. Consider checking your warranty details. Replacement parts are also available for purchase through the Shark website or authorized retailers. Make sure to have your model number handy when seeking a replacement part.
Asked Dec 16, 2025 3:07 PM

Help me with my Shark Vacuum customer service issue

Registration and Warranty

How Do I Register My Shark Vacuum?

To register your Shark vacuum, you'll need the model number and serial number. You can find this information on the label located on...

What is the warranty period for Shark Vacuums?

Shark Vacuums typically come with a warranty period of five years from the date of purchase. This warranty covers defects in workmanship...

Maintenance and Safety

How Do I Get a Replacement Part for My Shark Vacuum?

Getting your Shark parts replaced is easy and can be done right from their website. You will need to know the model number of the product...

Are there any safety precautions I should take when using my Shark Vacuum?

When using a Shark Vacuum, it is important to follow certain safety precautions to ensure both the user and the vacuum are protected. It is advisable to keep the vacuum away from water and wet areas to prevent electrical hazards. Users should ensure that the vacuum cleaner is unplugged when not in use or when performing maintenance such as cleaning filters or emptying dust cups. During operation, it is important to supervise children and pets to avoid accidents. Users should also be cautious not to vacuum any items that could damage the vacuum or cause injury, such as large debris, liquids, or any flammable materials. Regularly checking the vacuum for damages and ensuring filters and brushes are clean will help maintain optimal performance and safety. For more specific safety guidelines, visiting the Shark website may be helpful....

How often should I replace the filters in my Shark Vacuum?

The frequency with which filters in a Shark Vacuum should be replaced typically depends on the specific model and usage. Generally,...

Can I use my Shark Vacuum with an extension cord?

Using an extension cord with a Shark Vacuum is generally not recommended. Shark Vacuums are designed to operate optimally when plugged...

Usage and Features

Are Shark Vacuums suitable for use on both carpets and hard floors?

Shark Vacuums are designed to be versatile and effective on both carpets and hard floors, making them a popular choice for many households....

What is the suction power of Shark Vacuums?

The suction power of Shark Vacuums varies depending on the specific model and type of vacuum cleaner. Generally, Shark Vacuums are...

Can I use my Shark Vacuum without the brush roll?

Using a Shark Vacuum without the brush roll is generally not recommended. The brush roll is specifically designed to agitate carpets...

Do Shark Vacuums come with attachments for cleaning stairs and upholstery?

Yes, Shark Vacuums come equipped with attachments specifically designed for cleaning stairs and upholstery. These attachments are included...

Can I use my Shark Vacuum to clean pet hair?

Shark Vacuums are specifically designed to tackle various cleaning challenges, including the removal of pet hair. Many Shark models...

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
We look to the Shark Vacuum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shark Vacuum issues reported to GetHuman
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