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Shark Vacuum Customer FAQ

Top Answers & How-to Guides

What is Shark Vacuum's Phone Number?

The question we are asked most often is about how to talk to Shark Vacuum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
Ask any question you have about Shark Vacuum customer service, get an answer now.

Recent Shark Vacuum Customer Questions

Replacing front caster wheel on shark matrix robot vacuum

To replace the front caster wheel on the Shark Matrix robot vacuum, first, turn off the vacuum and remove it from the charging dock. Use a small screwdriver to unscrew any screws securing the front cover. Carefully detach the front cover to expose the caster wheel assembly. Remove the old wheel by unscrewing it from its mount. Install the new caster wheel by securing it in place, reattach the front cover, and replace any screws. Finally, power your vacuum back on and ensure everything functions correctly.
Asked Feb 22, 2026 3:19 PM

Replacing front caster wheel on shark matrix

To replace the front caster wheel on a Shark Matrix vacuum, start by ensuring the vacuum is unplugged. Use a screwdriver to remove any screws securing the front cover. Carefully detach the old caster wheel from the assembly, taking note of how it is attached. Install the new caster wheel by aligning it properly and pushing it into place until it clicks. Reattach the front cover and secure it with screws. Finally, plug in the vacuum and test the new wheel to ensure it moves freely.
Asked Feb 22, 2026 3:14 PM

Where is the model number located on the pet hair cordless vacuum cleaner?

The model number on the pet hair cordless vacuum cleaner is typically found on the back or bottom of the vacuum. It may also be located near the battery compartment or on the motor housing. It's usually printed on a label or sticker.
Asked Feb 11, 2026 6:13 PM

I want to know when to expect replacement parts to arrive for my Shark robot vacuum

Delivery times for replacement parts for your Shark robot vacuum can vary based on location and availability. Typically, once your order is processed, you can expect it to arrive within a few days to a couple of weeks. For the most accurate estimate, please refer to your order confirmation email or the shipping details provided at the time of purchase.
Asked Feb 11, 2026 3:56 PM

I have a shark vacumop but I lost the charging cord and nobody seems to have the right one I need the little round end to plug it in

We understand that losing the charging cord can be frustrating. You can find the specific charging cord for your Shark VacMop by looking for compatible parts through the manufacturer's website or authorized retailers. The correct cord typically has a unique connector, so make sure to check the product specifications to ensure compatibility.
Asked Feb 4, 2026 7:24 PM

Help me with my Shark Vacuum customer service issue

Registration and Warranty

How Do I Register My Shark Vacuum?

To register your Shark vacuum, you'll need the model number and serial number. You can find this information on the label located on...

What is the warranty period for Shark Vacuums?

Shark Vacuums typically come with a warranty period of five years from the date of purchase. This warranty covers defects in workmanship...

Maintenance and Safety

How Do I Get a Replacement Part for My Shark Vacuum?

Getting your Shark parts replaced is easy and can be done right from their website. You will need to know the model number of the product...

Are there any safety precautions I should take when using my Shark Vacuum?

When using a Shark Vacuum, it is important to follow certain safety precautions to ensure both the user and the vacuum are protected. It is advisable to keep the vacuum away from water and wet areas to prevent electrical hazards. Users should ensure that the vacuum cleaner is unplugged when not in use or when performing maintenance such as cleaning filters or emptying dust cups. During operation, it is important to supervise children and pets to avoid accidents. Users should also be cautious not to vacuum any items that could damage the vacuum or cause injury, such as large debris, liquids, or any flammable materials. Regularly checking the vacuum for damages and ensuring filters and brushes are clean will help maintain optimal performance and safety. For more specific safety guidelines, visiting the Shark website may be helpful....

How often should I replace the filters in my Shark Vacuum?

The frequency with which filters in a Shark Vacuum should be replaced typically depends on the specific model and usage. Generally,...

Can I use my Shark Vacuum with an extension cord?

Using an extension cord with a Shark Vacuum is generally not recommended. Shark Vacuums are designed to operate optimally when plugged...

Usage and Features

Are Shark Vacuums suitable for use on both carpets and hard floors?

Shark Vacuums are designed to be versatile and effective on both carpets and hard floors, making them a popular choice for many households....

What is the suction power of Shark Vacuums?

The suction power of Shark Vacuums varies depending on the specific model and type of vacuum cleaner. Generally, Shark Vacuums are...

Can I use my Shark Vacuum without the brush roll?

Using a Shark Vacuum without the brush roll is generally not recommended. The brush roll is specifically designed to agitate carpets...

Do Shark Vacuums come with attachments for cleaning stairs and upholstery?

Yes, Shark Vacuums come equipped with attachments specifically designed for cleaning stairs and upholstery. These attachments are included...

Can I use my Shark Vacuum to clean pet hair?

Shark Vacuums are specifically designed to tackle various cleaning challenges, including the removal of pet hair. Many Shark models...

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
We look to the Shark Vacuum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shark Vacuum issues reported to GetHuman
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