There may be several reasons why your vacuum is not fetching the map. Ensure that the vacuum is correctly connected to Wi-Fi and that the app is properly synced. Check for any obstacles blocking the sensors and ensure the vacuum's firmware is up-to-date. Additionally, restarting the vacuum and the app can sometimes resolve connectivity issues. If problems persist, refer to the troubleshooting section in the user manual.
Asked Dec 10, 2025 10:09 PM