Shark Vacuum Customer Service Issues

Dear Sharkclean Customer Service, I attempted to order the Shark Duoclean Powered Lift-Away Speed Vacuum NV800W on Sunday, March 3rd using the Winter Discount that was due to expire on March 4th. Despite multiple attempts, the order did not go through online. When I finally called Customer Service on the 4th, the representative was unable to place the order but offered a 20% discount for the inconvenience. Eventually, when I tried to order by phone, I discovered that the price was higher than the online price, and additional discounts were not applicable. Despite my efforts, I was unable to place the order before the sale ended. The next day, I received an email prompting me to complete my purchase, which was frustrating considering the challenges I had faced. I hope for a resolution to this issue and look forward to purchasing the Shark Duoclean vacuum. Thank you for addressing this matter promptly. Sincerely, [Initials]

I have reached out to your customer service line 12 times, selecting English, yet each time I encountered representatives who were unable to communicate effectively in English. This has been incredibly frustrating as I work for the Ho-chunk nation in Black River Falls, Wisconsin, and we have recently purchased 6 new Shark rechargeable vacuums along with additional chargers and batteries, totaling over $[redacted]. The problem we are facing is that one of the brand new vacuum heads is malfunctioning. Despite troubleshooting by swapping it with other vacuums, the issue persists - the power head starts spinning, the green light appears, then it shuts off with a red light. Since this unit is only 2 weeks old, I kindly request assistance in English. Please get in touch with me at [redacted] (Rick) or via email. Thank you.

I am a cleaning business owner who relies on Shark products. With my recent expansion, I ordered more units on a payment plan. Unfortunately, my bank flagged the transaction as fraudulent, causing a temporary hold on my card. Although the issue was quickly resolved, a Shark representative advised me to purchase my items elsewhere, stating a lack of trust. I am adamant about using Shark products exclusively for my business. I was even in the process of adding a robot model to my order when this incident occurred. I am seeking assistance in resolving this matter and addressing the disrespectful treatment I received from the representative.

Hello, I wanted to share my positive experience with the Shark steam floor cleaner I recently received. I am incredibly impressed and satisfied with its performance. I had planned on purchasing the 'Shark DuoClean Anti-Allergen Cordless Vacuum Cleaner with TruePet and Flexology [Single Battery] IF130UKTH' next. However, I am disappointed to discover that there are no spare parts available for this model. Even after thorough online searching, I could not find any spare parts for this vacuum. Additionally, I am concerned that spare Dirt Grip Pads are not offered for the 'Shark Klik n’ Flip Steam Pocket Mop S6003UK,' which I just received. The user guide recommends changing the grip pads after 30 uses, but without spare parts, it leaves me wondering about the product's longevity. Initially impressed with your service, I am now hesitant to invest in the vacuum, given the lack of spare parts. It's disappointing as I was eagerly anticipating upgrading to a new vacuum from your company. Sincerely, Anthony

Hello, I bought the Duo vacuum in February [redacted]. While using it on my hard floor, the roller popped off due to a small orange piece that holds the spring breaking. I contacted the company requesting just the small orange piece, however, they only offered to sell me a whole new sweeper bottom for $99.99 or a one-time deal of $75.00. Feeling this was unreasonable for such a minor part, I decided not to proceed with the purchase. I have been disappointed with the lack of assistance for a simple repair and have chosen to switch to a Dyson vacuum based on positive customer service experiences with that company. Thank you. - J.S.

I purchased the Shark Rocket HV [redacted] series Vacuum from Walmart on March 28, [redacted]. After using it this morning, I found it to be inconvenient. It does not fit under our standard cabinets, and the cord attachment to the canister makes emptying it difficult. Additionally, the brush cannot be turned off, causing debris to be thrown back on uncarpeted surfaces. I am dissatisfied with these features. Can you advise me on whether I should return it to Shark or Walmart for a refund? Despite its 5-star rating, I find it lacking. Thank you.

I purchased a Shark NV360 from Kohls.com, expecting it to come with an Appliance Wand as indicated on the website and in the manual. However, upon receiving the vacuum, the attachment was missing even though the box and product were the correct model. After returning it for a replacement, the second vacuum also lacked the attachment. Kohls informed me that sending it back again would likely yield the same result and compensated me slightly, mentioning they would contact the manufacturer. At this point, they stated I would not receive the missing attachment through them. I have evidence from the manual and website highlighting that the Appliance Wand should have been included. Your assistance in resolving this issue would be greatly appreciated. - D.

I bought a Shark Rocket Model #HV381 from a local ShopKo store on 3/27/19. Due to the store closing on 4/7, I cannot return the vacuum for a refund. Despite registering it on 3/28, I'm unable to use it properly as it doesn't stand on its own, is heavy to push, and lacks a tool for pet hair removal. Considering my health issues, I wish to exchange it for a standing Rotator model. Kindly advise on how to proceed. Thank you. - Crystal Taylor from Boise, ID.

I am a loyal customer who has purchased multiple products from Shark and Ninja through Costco's VIP 5-year warranty program. When I needed a handheld cordless vacuum, Costco did not have it, so I reached out to customer service who directed me to Macy's. After my recent vacuum purchase at Macy's, it stopped working, and they directed me back to the manufacturer for warranty support. When I contacted customer service, they were helpful and sent me a replacement in October [redacted]. Unfortunately, this replacement vacuum has now stopped working, and I was informed that the warranty is based on the original purchase date, not the replacement date. I believe that since I paid shipping fees for the replacement vacuum, it should come with at least a 1-year warranty. It's only been 6 months since the replacement, and I expected a longer warranty period. I am having trouble locating the Corporate office contact information.

Dear Sir, A few months ago, I purchased a shark vacuum that claims you don't have to clean the roller brush. I bought this machine specifically because I have 3 dogs and difficulty bending due to multiple back and cervical surgeries. However, I am extremely disappointed with this vacuum. Each time I empty the canister, I also have to remove the hair from the brush before continuing. I am considering donating the machine and returning to using the Dyson I had before. Unfortunately, I cannot return it as I misplaced the receipt after using it a few times. I do not expect a refund, but I wanted to share my disappointment with you. This was my third shark vacuum, and it lacks features like a light. I checked for clogs, but the performance is still unsatisfactory. Please consider better testing these machines before making claims about their functionality. Best regards, Donald J. [redacted] [redacted]

Hello, my name is Linda Vanderwerf, and I have purchased three Shark vacuums in the past. I vacuum a lot due to having two dogs in the house. I bought the Shark Ion for $[redacted].00 at Bed Bath and Beyond. The first one I bought in July [redacted] emitted a hot smell after just a few uses, so I returned it. The second one had a battery that only lasted 5-10 minutes even after a full charge, so I returned that one too. Hoping the third time would be a charm, I was disappointed again. The battery wouldn't last more than 5-10 minutes, quickly depleting to one bar, then blinking and shutting off. Charging the battery took hours. Even with a spare battery, I couldn't finish upstairs before it shut off. The advertised runtime of an hour was far from accurate. Despite being a fan of Shark Vacuums, this particular model was a letdown. I returned the third one on Saturday, 4-20-19. Thank you, Linda Vanderwerf

I own a Shark APEX Lift-Away, but the brushes are not moving; it feels like they are too tight. I'm a loyal Shark customer and this is my 9th vacuum. The first one I had was a red and white combination steam mop vacuum many years ago. I absolutely love Shark vacuums and have convinced others to buy them too. This particular model is the only one giving me any trouble. I'm eager to hear back from you. My name is Patti Hall, you can reach me at [redacted]. Thank you in advance for your assistance. Have a great day!

I've encountered issues with two Shark vacuum cleaners. When the second one broke, I reached out to customer service. The first call was frustrating, with the service representative struggling to understand and insisting on my credit card information for an out-of-warranty replacement part. After a week of still feeling upset, I called again. This time, another foreign operator provided the same information. Requesting to speak with a supervisor was met with refusal due to high workload. Four weeks later, still lacking a resolution, I stumbled upon this contact information. I am now seeking the email address for your corporate office in hopes of reaching out to someone for assistance.

I am experiencing a frustrating situation where my vacuum was taken, destroyed, and not replaced despite being under warranty. After spending nearly two hours on the phone trying to resolve the issue, I was informed that the shipping label for the replacement was expired. Upon checking with FedEx, it showed that my package was sent to Chino, California, and then to Indiana, neither of which houses a corporate office. I paid $[redacted] for the vacuum, and it has been almost a month without any resolution. I have been a loyal customer spending close to $[redacted] on your products, but this experience is pushing me to consider switching back to Dyson. The conflicting information provided to me, along with the demand for additional shipping charges to release my vacuum, has left me feeling both upset and frustrated. I am planning to escalate this matter by reaching out to my state Attorney General and the BBB. My main goal is to have my vacuum returned promptly.

I recently received the Shark Navigator Lift-Away Bagless Upright Vacuum Cleaner - NV351. Upon unboxing and assembling it, I noticed that two accessories were missing. The 24" crevice tool and pet power brush did not come with the vacuum, even though everything else looked brand new. After checking the Shark website, I found the missing items: Crevice Tool - Model #: 122FFJ and Pet Power Brush - Model #: 119FFJ. As a deaf individual, I contacted Walmart via email to address this issue. They accidentally processed a return for the whole vacuum instead of just sending the missing accessories. However, I am unable to return the entire vacuum without a car. I am requesting that only the two missing items be shipped to me so I can easily return them when they arrive.

Hello, I recently bought the Shark Navigator Swivel Plus (NV 46) and I am thrilled with it! However, I noticed that the "Pet Upholstery Tool" was missing from the package. I found the "Dusting Brush" and the "Crevice Tool" in the box, but unfortunately not the "Pet Upholstery Tool." Is there any way you could send me the missing tool without me having to return the vacuum to the store? I'd prefer not to have to disassemble everything and pack it back up. I have two indoor pets and the tool would be really useful. Please send it to the following address: Lisa B. [redacted] Blarney Drive Weaver AL [redacted] Thank you so much for your help!

I encountered issues while placing my order online and ended up having to call customer service, which led to a frustrating experience. Despite applying a 10% discount online, I received confusing information about pricing and shipping options during the phone call. The agent also tried to push additional promos on me, despite my clear lack of interest. This pressure selling continued until I decided to cancel my $[redacted].30 order out of frustration. I have never experienced such poor customer service and am disappointed, especially considering my previous positive experiences with other Shark products bought in retail stores. I hope for an apology and a review of customer service policies to prevent similar experiences for others. High-pressure sales tactics do not align with offering quality products.

I bought a Shark Lift-Away vacuum model NV650 approximately 3 years ago. Recently, I discovered a hole in the hose that connects to the motorized floor nozzle. I believe this vacuum is still under warranty as per the manufacturer's information. The warranty covers the original unit and non-wearable parts for up to seven (7) years from the original purchase date. If a replacement is provided, the warranty lasts for six (6) months from receipt of the replacement or the remainder of the original warranty, whichever is longer. The company may replace the unit with an equivalent or higher-value product. Despite paying over $[redacted] for this vacuum based on the warranty, I am now being asked to pay $95.95 plus shipping for the replacement part. I have taken good care of the product, and the hose appears to have been defective from the start. I am disappointed by this experience, especially after being a satisfied Dyson customer. I feel like Shark is taking advantage of customers once they make a purchase. Is there any recourse available to me in this situation?

We purchased the Shark DuoClean Corded Ultra-Light Vacuum from HSN less than two years ago. Unfortunately, it has been constantly malfunctioning. After multiple troubleshooting attempts following a call to customer service, the vacuum worked briefly before malfunctioning again. Yesterday, while disassembling it, we discovered that apart from the issue with hair getting stuck in it, now when we pick it up to store, all the dirt spills out. Despite calling customer service multiple times, we struggled to communicate in English and were even hung up on by a representative from Canada when we refused phone diagnostics. This has been a frustrating experience with both the product and the customer service. While a refund may not be possible, we intend to return the vacuum for repair or replacement. I plan to share my negative experience on social media as well.

I purchased a Shark Model [redacted]-31 from Bed, Bath and Beyond on October 29, [redacted]. I've been using it regularly to clean up after my chihuahua on my tile and wood floors. Recently, the vacuum stopped sucking, so I tried to clean it and discovered a hole in the hose attached to the base. When I contacted customer service, I was disappointed to learn that I couldn't just replace the small hose - I would need to buy the entire base assembly for $[redacted]. I expressed my frustration on Facebook and received a generic response from Julianna. After trying to communicate further, my messages were hidden by her, citing privacy reasons. This experience has made me doubt the value of the warranty provided with the product. I am considering reporting this to the BBB as it seems like the warranty is not as reliable as claimed. This whole situation has left me feeling misled and disappointed, and I doubt I will be a customer of Shark products in the future.