Shark Vacuum Customer Service Issues

I have gone through three Shark vacuums already. The first one was a Navigator, and I loved how lightweight it was, but the hose to the head got a hole in it. Then, I got a Shark Rotator which I also loved, but the brushes wore out. It was easy to push, had a light, and a long enough cord. The on/off button on the handle was very convenient. The one I have now is a Navigator with a new brush, but it lacks a light, is hard to push, has a short cord, and the on/off switch is inconveniently located. In other words, I hate it! Unfortunately, I cannot afford to try another vacuum right now.

I have a question about my Shark ION IQ. On the map page, there is an option to select thumbs up or thumbs down. I typically press thumbs down if something looks incorrect. Should I press thumbs up when the cleaning looks good? Should I do this every time it cleans, even if the map doesn't show the entire house, just a part of it? This is my second vacuum, and I'm not seeing any improvement in mapping compared to the last one I returned. I've already discussed all the problems with customer service, but unfortunately, they couldn't resolve the issue.

I bought 2 Shark Apex DuoClean vacuum cleaners (Model number ZS362) in [redacted]. Recently, after just 6 months of usage, one purchased in July stopped working correctly. The brush roll and soft roller are not rotating, accompanied by a steady red indicator light regardless of the floor setting. Although the headlight still functions, a burning smell was detected. After troubleshooting by inspecting the brushroll garage and soft roller for any obstructions, which was not the case, the problem persists. Upon contacting customer service, I was informed that the cleaner head failed and is not covered by warranty, requiring a replacement for over $[redacted]. Despite my reluctance, I purchased the replacement part. Given that this vacuum is only 6 months old and already malfunctioning, I am disappointed. The suggestion to enhance the customer service experience would be to offer replacement parts at no extra cost.

I bought a Shark vacuum from Costco a year ago, and it has been great until recently, when it started losing suction power. Despite cleaning out the brush head, hose, and passages, it still sounds blocked when turned on. I have checked for blockages everywhere I can, but it still isn't working properly. Is it possible that it's already malfunctioning after only a year of use? Thank you, Dennis J.

I called and spoke to one of your representatives this evening regarding my Shark Rocket model HV300. I'm experiencing no suction from the floor head and the brush is not spinning. The representative advised me to buy a new floor head for $91. This vacuum is less than a year old, purchased 11 months ago for over $[redacted]. I am hesitant to spend another $[redacted] on a part that has malfunctioned in less than a year. Despite my love for the product's reputation, price, and quality, if I have to replace parts annually, switching to a Dyson might be more practical. Not being able to purchase replacement items without ordering them is inconvenient. I believe that within the first year, a warranty should cover a part like this which includes a motor and a circuit board.

I had an issue with my Shark vacuum where the brush wasn't turning on, despite the vacuum being on. After speaking with a technician, I was advised to get a new bottom piece for my Shark vacuum. I purchased and installed it, but the brush still didn't work. I'm looking to return the bottom piece for a refund. Thankfully, we identified the actual problem and fixed the vacuum. However, I feel that if the technician had asked more detailed questions upfront, I may not have needed to buy the additional part.

I received the True Pet vacuum as a wedding gift four months ago. I've only used it a few times because I prefer my Shark Rocket, which I love. My husband bought new rugs on February 10th, so I decided to use the True Pet due to its larger tank capacity. Unfortunately, it failed to pick anything up, and when I used it on the low-pile carpet, the beater bar left my brand-new rug fuzzy. There seems to be an issue with this vacuum.

Hello, I am Maria D. Flores. I registered my Shark vacuum on December 21, [redacted]. I have had previous issues with it and my husband, Brian Woods, had contacted customer service before. Recently, the motor stopped working, there is a suction issue with the roller, and there is a hole causing air to escape. When I called for assistance, I felt humiliated because of my accent. Despite having a valid warranty, the representatives seemed to treat me unfairly. I believe I have the right to receive proper assistance.

I have submitted my warranty claim, but due to the pandemic, things have been hectic. Recently, I tested positive for COVID-19. With two young children and being in lockdown, I need my replacement more than ever! I was supposed to provide a credit card for the shipment fee. Unfortunately, my husband cannot work, and we are facing financial uncertainty. Every penny counts for our family of four without income. Could I be invoiced for the $9 and pay it once my husband goes back to work? My 5-year-old son has severe allergies, so having a vacuum is crucial. If possible, we would greatly appreciate having the replacement shipped to us.

I contacted Shark yesterday and spoke with a representative regarding my Shark Vacuum Apex. The representative mentioned that they recently sent me the bottom part of the vacuum within the last 30 days. I explained that the bottom unit they sent had stopped working, specifically, the soft roller self-cleaning feature. After attempting various tests over the phone, I confirmed that the unit was still not functioning. The representative then asked me to cut the power cord near the base of the vacuum, take a photo, and send it to them. They assured me that upon receiving the photo, a new unit would be sent to me. I followed these instructions but have not received any confirmation from Shark regarding the receipt of the photo. I kindly request a reply from Shark to acknowledge the receipt of my photo and confirm that a new Shark Apex self-cleaning vacuum cleaner will be sent to me. Thank you, Ralph C.

I have model number NV75231. I have been waiting for my part for 4-5 weeks, but it's still not in stock with your company. The phone representatives I've talked to are difficult to understand. I would appreciate it if someone who speaks English clearly could assist me in getting my parts. My vacuum's head is not suctioning properly, and the dust collector's ledge is broken, which is also out of stock. I have requested a replacement vacuum after waiting for 5-6 weeks. I am disappointed in the customer service as it has been poor lately.Ramona Watkins, 6 Echols Cove, Greenbrier AR [redacted].

I purchased a shark vacuum on March 28, [redacted]. Initially, I wanted to return it due to it not working properly and exchange it for a new one. However, I was informed that if I returned it, I would lose the five-year warranty, which I found unreasonable. Now, I am requesting a refund, but they are refusing returns amidst the current situation. I insisted that they would accept the return if I was exchanging it but not for a refund, which I found inconsistent. I am adamant about receiving my money back and returning the vacuum within the next [redacted] days, but they are not being truthful about their return policy. The representative suggested accepting an exchange without a warranty, but I declined as I insist on having the full five-year warranty that I paid for with my purchase.

I purchased a Shark vacuum from Amazon, but unfortunately, it arrived without a manual, warranty form, or instructions. It was delivered to my 81-year-old mother, and I am disappointed as I expected better from a reputable company like yours. I believe that even when sold through other platforms, your products should meet the same standards. The vacuum model is the anti-allergy one. I kindly request assistance in getting this matter resolved promptly. Thank you, L Ward.

I used to swear by Dyson vacuums, but a few years back, I switched to a Shark Rotator and was impressed by its performance. However, my recent purchase of the Shark Apex Powered Lift Away Zero M has been disappointing. It is significantly heavier and has issues with frequent clogging, requiring more maintenance than my previous Shark. This has made it inconvenient to use, especially going up and down stairs. I regret not sticking with my old vacuum and am considering switching back to Dyson. I bought this at a local Walmart last month and unfortunately no longer have the receipt or registered it online. I just wanted to share my frustration with this product.

I recently purchased a shark vacuum cleaner that claimed hairs do not wrap around the wheels, but I found a clump of dog hair on my carpet while using it. I turned off the vacuum to inspect and discovered my own hair wrapped around the rollers, as well as fluff between the bristles. Upon further inspection, I found more dog hair trapped in the front roller part. Despite selecting this vacuum for its reputation of handling dog hair well, I am disappointed with the results. There is still a significant amount of hair left in the carpet, and I am unsure of what steps to take next besides potentially replacing the vacuum. Any suggestions would be greatly appreciated.

I contacted Sharl a week ago about my Shark vacuum cutting out. The gentleman I spoke to assured me a replacement would be sent under guarantee. When I asked if it would come by courier, I was told no. I inquired about what to do with the old one and was advised to discard it, which I did. Today, May 27th, when I rang to inquire about when the Hoover would be restocked, I was informed I needed to send back the old one. I explained I had followed previous instructions, but the lady insisted they review the phone call. Now we are left without a Hoover, and our guarantee lasts until February [redacted]. I am eager for a supervisor to reach out promptly to resolve this specific matter. We are unable to purchase another Hoover and strongly prefer Sharl. Looking forward to your prompt response. Thank you, Mr. M Jackson, 6 Morley Way, Wimblington, Cambs PE15 0NR.

I am reaching out regarding my handheld Shark cordless vacuum that I purchased about a year ago. Despite my warranty expiring in April, which I find frustrating, I am extremely disappointed that my vacuum is not holding a charge. I have to continuously reposition it to get it to charge enough for use. I cherish this vacuum and am upset that it has malfunctioned so quickly after purchase. I am considering switching to a Bissell vacuum due to this negative experience. The customer service representative I spoke with did not show much interest in my issue, and I feel let down by Shark's response to my problem. I hope to find a resolution or some form of compensation for this inconvenience, as I genuinely loved my Shark vacuum before it started acting up.

I am extremely frustrated with Shark Company. I have been trying for about a month to obtain a phone number to speak with someone in the US. It makes no difference which number I call; it goes overseas, and they say they cannot transfer me or give me a number for the U.S. I am legally blind, and it is hard for me to use the computer. I have called three times, and each time they said they would have a supervisor call me back. However, every time I asked to speak with a supervisor, they were busy, and no one called me back. Please have someone in the United States call me. Thank you in advance for your attention to this matter. Sincerely, Phyllis C. Phone number: [redacted] Note: My warranty on the item I have runs out in September.

The self-cleaning brushroll #1457FC600 for my Shark® APEX® UpLight™ Vacuum (Model # LZ601) broke at the drive gear after sucking up a sock. The damage happened quickly after the motor sound changed. I'm disappointed that the engineering didn't protect the brushroll. I've only had the vacuum for 33 days. I am willing to pay $17.95 for a new self-cleaning brushroll #1457FC600. However, Shark is currently out of stock on this part and does not provide a way to acquire it in the near future. How can I use a brand new $[redacted] vacuum if replacement parts are not available for an obviously under-engineered component that many customers will likely need to order often? When will Shark provide the replacement part #1457FC600?

I recently contacted Shark customer service regarding an issue with the lower powerhead on my APEX vacuum, purchased on November 3rd, [redacted]. I noticed that the front roller does not rotate while the brush roller does. They mentioned that the powerhead was not covered by the warranty and offered me a new one for $89.00. After expressing my concerns about a potential engineering flaw, they agreed to provide the part at half price. Despite using the vacuum lightly in my home, I was surprised by the early malfunction. Upon reviewing the warranty terms, I found no exclusion for the powerhead. In the past, I have been a satisfied customer with multiple Shark vacuum purchases. I am seeking clarification on why the warranty did not apply in this case, as it will influence my future decisions regarding Shark products.