Roku Customer Service Issues

I am having trouble signing into my accounts on my Roku device. Different apps require activation codes, but when I enter them, it prompts me to select my internet provider, which is Verizon. However, it redirects me to a Fios page requesting my Verizon details. After speaking with Verizon for 20 minutes, they explained that the issue lies with Roku. I just want to access the apps I have purchased without this complication. If someone could kindly call me back to provide assistance with resolving this matter, I would be extremely grateful.

A few days ago, my spouse was setting up our Roku TV and was prompted to enter a credit/debit card number. I entered my Cash App card details, even though there were no funds on it. While exploring the channels list, my wife unintentionally made purchases by pressing the OK button, which I was unaware of due to the lack of funds on the card at the time. However, after adding money to the card, Roku started deducting funds without warning, leaving me with no money. Nowhere was it communicated that Roku would charge me once funds were available. I am requesting an immediate refund for all unauthorized charges made by Roku as I only intend to watch live antenna TV and have no interest in purchasing anything from Roku. Immediate action is expected. Thank you.

A couple of weeks ago, while setting up my Roku TV, my wife inadvertently triggered charges by selecting channels, not realizing it required a payment method. I entered my cash app card, which had no funds. However, a few days later, money was added to the card, and Roku started charging it without warning. Several charges were made without my consent. I never intended to make purchases from Roku, and it was not clear that they would deduct money once it was added to the card. I am now requesting a refund for these unauthorized charges immediately.

When watching a TV show on Roku, I noticed that the sound and speech are not properly synced after each commercial break. I discovered a solution using the remote app on my phone which has a button in the "settings" section that claims to fix this issue. To make it work, I had to stand up, point my phone at the TV screen ensuring only the TV is visible in the rectangle on the app. By holding it in place for 30-40 seconds, sometimes the synchronization is corrected. Alternatively, I found that exiting the app such as Hulu and reopening it is another way to realign the audio and video.

I need to cancel my service as my television was stolen, and my cable box is not functioning. This is the second time I am requesting a refund for the issue. I would appreciate prompt communication and a reimbursement of the funds. Due to security reasons, I have changed my phone number and email address. Please ensure that all compromised cards are refunded as well. Thank you. New email: [redacted] New phone number: [redacted].

I have been repeatedly charged by Roku without my knowledge for the past six months. I have noticed three different charges ranging from $5.99, $8.99, to $24.99 each month on my card ending in [redacted]. I have tried to resolve this issue multiple times and have yet to receive a satisfactory explanation. I am requesting a refund for the last 3 to 4 months, as that is when I first reached out to inquire about these unauthorized charges.

I am reaching out to report a federal offense involving someone hacking into my Wi-Fi. They managed to access my Roku and I discovered illegal third-party and open-source software on the device. The individual in question, with the email [redacted] and the name Kathrin Snarr, had unauthorized access to my Wi-Fi. I will be providing all evidence to the appropriate authorities, including the State Police and DEA. The information suggests connections to criminal activities involving drug trafficking. I have contacted the FBI and the State Police Cyber Crimes Unit. I will be pressing charges and have further details to share if needed. Please contact me at [redacted]. My name is Luke, and I reside in Idaho Falls, Idaho. Thank you for your assistance in pursuing legal action against these individuals.

Dear customer service, My name is Doris Barnes and I have been facing issues canceling my Roku subscription for the past few months. Despite trying various methods like canceling through my online account and following instructions on YouTube, I still seem to be getting charged. Recently, I discovered an unauthorized charge of $59.17, which has caused an overdraft in my account. As a senior citizen dealing with health issues, I am struggling financially and cannot continue with the Roku service. I am feeling frustrated and would appreciate a refund for the unauthorized charge and a complete cancellation of all Roku channels. Your assistance in resolving this matter would be greatly appreciated. Thank you, Doris Barnes

I believe Roku has been charging my account continuously even after the free 7-day trial. I had a conversation via text on the platform and was asked to provide additional information, but instead, more money was deducted from my account. I urgently require a full refund. Please contact me at [redacted] at your earliest convenience.

For the past five months, I've noticed that Roku has been charging me $15 monthly for The Roku Channel, which is supposed to be a free service. I already pay for other streaming channels through Roku, which are not covered by this $15 fee. I have been attempting to contact Roku without success, and I am unsure why I am being charged this additional amount. On my statements, it shows "THE ROKU CHANNEL (cash purchase) $15."

I obtained this application from Vijaya Da Rochu which includes TV services. Since then, I have noticed a monthly deduction from my account that was not clearly stated at the beginning of the subscription. Today, I was surprised by a significant deduction once again, leaving me with uncertainty about the charges. This situation is making me hesitant to continue using the TV service or even consider selling the TV altogether. I would not recommend this TV application to others due to the lack of transparency regarding the recurring charges. It would be helpful to get in touch to address this issue promptly.

I am experiencing difficulty with my History Vault subscription. Despite having an existing subscription, the platform is continuously prompting me to start a free trial. Upon selecting "continue," it loops back to the "start free trial" option, creating a frustrating cycle. The system recognizes that I have already purchased the service, yet I am unable to access the content. This continuous loop is exasperating, preventing me from enjoying the service I have already paid for.

I'm having trouble signing in to my AMC+ and Acorn TV on my new Roku TV. These are subscriptions that I pay for. I'm also unable to access them on my phone now. Meanwhile, on my other Roku TV, I can still access them. I'm also subscribed to Paramount+ which includes Showtime, but I can't sign in there either. I've double-checked my passwords and emails, yet the platforms keep saying they are incorrect or no account is found. It's frustrating not being able to access the channels I'm paying for.

I recently purchased the Roku Smart Home Video Doorbell & Chime SE (Wired) and have noticed an issue with the physical installation process, specifically regarding the mounting bracket and doorbell part. On the bracket, there is a little tab that locks into the back of the doorbell, making it challenging to remove the doorbell without potentially breaking the bracket. I discovered this during assembly, but it seems impractical once mounted on the wall. I would appreciate clarification on the proper removal method or any detailed installation instructions that may address this issue. I already have the setup instructions but would benefit from additional guidance on the physical installation process. Thank you.

I've been experiencing ongoing issues with my Roku remote. While I primarily use Xfinity cable and DVR on my main TV, Roku is used in other rooms, but the channel changing function is problematic. The remote lacks number buttons for direct channel access, and the mini guide is unreliable. Navigating the numerous similar channels with different numbers often leads to confusion. Lately, the remote is malfunctioning, making it frustrating to use. The * button also acts up frequently. Overall, while Roku has been cost-effective, its user-friendliness is lacking. I am disappointed by the lack of customer support to address these issues. Could someone provide assistance or offer a contact number for troubleshooting? I appreciate any help I can get with this matter.

After disconnecting the HDMI cord and micro USB, performing a reset, and reconnecting them to the Roku Express box, the TV displays a purple loading screen for 5 seconds before going black and showing a "no signal" message. Despite attempting various troubleshooting methods, the issue persists with Roku Express Box 3930X (Serial number: S008207AXN3C) on a Vizio E470VLE TV (Model number: E470VLE, Serial number: LAUKKJAM[redacted]).

I am encountering issues with turning on my Roku TV. Despite selecting English during the setup process, I am unable to connect my phone as a Roku remote. When I try to use the Roku app on my phone, it only provides options for control and does not connect to my Roku TV. I would appreciate it if someone could assist me in setting up my Roku TV as my phone is unable to connect as a remote. Please reach out to me at your earliest convenience. Thank you.

Before turning on my TV and Roku, I attempted to use the Roku mobile app as a remote control. However, I encountered an issue where the Roku reflected itself, initiating a reset process prompting me to choose the language settings. Despite trying to connect the Roku remote on my phone, it prompted me to connect to Wi-Fi, resulting in difficulty accessing my Roku TV. I resorted to using the Roku app as a controller for the TV but faced challenges connecting it to my phone.

I have been trying to resolve this issue for the past hour. Please address this matter without requiring me to join Roku's customer service. I am frustrated as I will not give another dollar to your company; it seems like money is being taken from customers' accounts without permission. My account has been negatively impacted by these actions. Kindly cancel the subscription I paid for. I need assistance without being asked for more money. I would like to have a live phone conversation to resolve this issue. If you do not call me back at [redacted] immediately, I will escalate this matter to my local news and social media platforms. I am prepared to use various social media channels to ensure that your company addresses these problems promptly. Refund the money or reinstate my Paramount subscription without delay.

My Roku is connected to Wifi, and it shows good signal strength, but it's not streaming anything. Despite restarting the router, TV, and Roku, even performing a factory reset, the issue persists. This problem started after a brief power outage during a storm four days ago. It seems the Roku device itself is the problem, not the internet connection.