Roku Customer Service Issues

I am having trouble canceling my Paramount Plus subscription. Despite not being able to sign in, it seems my grandson could access it. I can't afford this service and need it removed as soon as possible. Please provide written confirmation of the cancellation. Thank you. My email is m a r i u s r o c k s 50 at aol.com, which Roku has on file.

I purchased a 43" 4K Roku onn TV from Walmart in mid-January [redacted]. Unfortunately, the TV didn't sit properly on the stands provided, so I had to use other objects as support. Following repeated attempts to attach the stands, the TV still fell and now has a cracked screen. My roommate and boyfriend, who are both knowledgeable about technology, also struggled to keep it upright. Considering the situation, I am inquiring about any warranty coverage as I've only had the TV for about two months.

I purchased a Roku Express 4K+ for my TV, and it functioned well initially. However, after a few months, I encountered a licensing error with most of my streaming services except for one. Attempting a power cycle caused the device to cease functioning. Subsequent power cycles led to being stuck on the loading screen. After multiple attempts, the device partially functions with power, remote control for the TV, but no display on the screen - no sound or image. I've exhaustively followed all troubleshooting steps provided by Roku without success. It's not the cable, as I temporarily connected my laptop to the TV, ruling out TV-related issues. Even resetting the device externally did not trigger the typical restart indication.

I made my payment for the March bill on the fourth. For some reason, I am unable to log in to my Discovery Plus account. My subscription is through Roku. Despite attempting to sign in directly on the Discovery Plus website, I am unsuccessful. When I try to sign in via Roku, I am informed that my subscription is inactive, even though I have the payment receipt for March of $5.50. Additionally, I am unable to switch from "Turn Off Auto-Renew" to "Keep Subscription." I intended to upgrade my subscription to the ad-free option for $6.99. Could you please advise me on how to resolve these issues? Thank you.

I have been charged for a Gaia subscription, but I have never used it. I would like to cancel the subscription and request a refund. Additionally, I need to cancel my HBO subscription before the April charge goes through as I am currently unable to afford it. I have no funds in my account, and I will incur a $35 fee if these charges are not stopped. I initially believed the Gaia channel did not work months ago when I attempted to access it. Thank you.

I own a Roku streaming stick with a voice-activated remote. While all Android Roku remote apps can control the Roku, none of them seem to be able to turn on and off my Sharp TV. Strangely, the voice-activated remote can turn off the TV with no issues when I hit the power button. I've tried various Roku remote apps from the Google Play store that claim to have this feature, but none of them work as expected. It's puzzling why this simple task seems to work smoothly with the voice-activated remote but not with any of the apps.

We recently encountered an issue accessing Paramount. In our conversation with customer service representative James Brown at [redacted], he advised us to renew our Roku account for $[redacted].99 for five years, charged to our Capital One account as SQ *RKU Solutions on March 11. Concerns arose when emojis were added to our Discovery Plus, indicating potential unauthorized access. Our research suggests Roku does not charge for reactivation. Seeking clarification on the legitimacy of the transaction and account activity. Thank you.

I received a new smart TV for Christmas! I've been paying 4.99 a month for over a year, but I'm not sure how to transfer or set up my Roku account on this TV. I feel like I'm wasting money every month. I either need help attaching it properly to my TV or I might need to cancel the account. I'm frustrated with the lack of customer service availability and the difficulty in getting assistance when needed. Please respond promptly!

Upon reviewing my recent bank statement, I have noticed recurring charges for Hulu, CBS, and Peacock. However, I have been a loyal Dish Network customer for almost 40 years and have never signed up for any of these services. I am uncertain how long these unauthorized charges have been deducted from my account. I am requesting a refund for all these recurring charges dating back to when they first appeared. Please contact me at [redacted] or my daughter's email [redacted] as I do not have my own email address. Thank you, Robert M.

I no longer require your service. I experienced issues with the subscription and was assured by Kent that I would not be charged. I have evidence of this in email pictures and screenshots. I am not seeking further assistance; I simply want to discontinue our association. I mistakenly subscribed to HBO Max through the app on my Roku TV and do not authorize any charges from my account. Please remove me from your list and cease any future attempts to offer your service. Thank you.

Hello, I have had a Roku 4K for about 3 weeks and today it won't turn on. Specifically, after turning it on, the blue LED briefly lights up, then the red LED flashes once briefly, and after that, only the blue LED blinks for about three seconds before the device turns off again. I have tried powering it through a separate outlet and directly via USB on my Samsung TV with no success. I have checked the cables and even swapped the USB cable. Resetting to factory settings is not possible since I can't turn on the device. When I press the reset button (with the device connected), the blue LED lights up after about 10 seconds, starts blinking for three seconds after releasing the button, and then turns off. It's worth mentioning that the power supply is always connected because the outlet is a bit hard to reach. What other options do I have? Could the power supply be faulty? Best regards, Hansjörg Migl

I have an old Samsung Plasma TV with a Roku device connected to the back. The system was reliable until my dog chewed up the Roku remote. Last night, I purchased a replacement Roku remote from Best Buy. The staff assured me it would be compatible with any Roku TV. However, when I tried holding down the "Home" key for 5 seconds on the new remote to bring up the menu, my TV did not respond. Can anyone provide guidance on how I can successfully pair this new remote with my old TV?

My daughter, Sherri G. has subscribed to Roku/Purelix for several years for me, her mother, Lois N. I have trouble accessing the program because they ask for an ID, [redacted], and a password, which I do not have. Consequently, I am unable to use it. I need a new password and would like to know how to obtain one. Please provide guidance on the necessary steps. Kindly reach out to me or offer a phone number to call. Thank you for your assistance. Lois G. N.

I've had a Roku device for some time now and recently paired a voice-activated remote. However, I've been struggling to complete the activation process. When prompted to input my email address to receive the activation link, it appears encrypted. My computer displays this issue and advises not to respond in the subject header. I'm at a standstill and unable to access my Roku channels. Additionally, I can no longer switch the video source back to regular cable.

My TV recently started a feature that I believe is called "Story Teller." When a program starts, a computer-generated voice introduces the show, lists characters and the plot for movies, announces scores and teams for sports shows, or names the news program and anchor for news stations. This started about 10 days ago, and I reached out to the manufacturer who suggested it might be a streaming issue. I'm looking for assistance with how to disable this feature.

My credit card is linked to my ex's Roku account. Since the breakup, I have been unable to stop the recurring charges for two subscriptions on that account. Removing my credit card from their account is essential to avoid these monthly fees. This situation is becoming a hassle and impacting my credit score. I can share my details and may know the email address associated with my ex's account.

I have noticed unauthorized charges from my account for a service I don't use on the following dates: - March 8th - $22.59 - April 11th - $22.59 - January 9th - $22.59 - March 8th - $22.59 - February 8th - $22.59 I demand an immediate stop to these charges and a full refund of every cent taken. I attempted to speak with a representative over the phone recently but got disconnected. I also canceled an app subscription promptly, yet there are still charges appearing in my account. I insist on a complete refund for all the transactions made or I will pursue legal action. Your prompt attention to this matter is appreciated.

On April 18, [redacted], I encountered an issue with streaming channels on the Roku app on my TV. Despite having a strong internet connection and ensuring both the Roku app and Roku TV are up to date (last update in Dec [redacted]), only the Roku app is experiencing trouble. I attempted troubleshooting steps such as uninstalling and reinstalling the app, as well as performing a system restart, but unfortunately, the Roku app still does not play any content. This problem has left me frustrated and seeking assistance to resolve this issue. Thank you for your help. Sincerely, Bob

I've attempted to chat three different times with your customer service representatives about a billing problem. They suggested I speak with computer experts, which I don't require. Then, they asked me to visit a website and pay a fee to discuss my billing issue. I pay for your service like I do for others, but I receive free customer service elsewhere. This experience is disappointing. Dealing with this issue with Roku for the first time leaves a lot to be desired in terms of customer relations.

I bought three Roku Ultra LT devices, two at my home that work perfectly. Now, I'm at my boyfriend's house where I set up another Roku device using T-Mobile home internet. Yesterday, after setting it up, the streaming channels option appeared in the menu area, then disappeared. We reset the Roku back to factory settings and reloaded everything, the streaming channels option reappeared. However, this morning, it disappeared again. Please assist. Thank you.