Roku Customer Service Issues

I am having trouble accessing my Roku account on two of my TVs: a Toshiba and a Samsung. The Toshiba used to work fine, but after being away for 6 months, it prompted a software update. The Samsung TV is a new installation. Although I can still log in on other devices like my laptop, iPad, iPhone, and main TV, I keep getting error messages on the Toshiba and Samsung. The messages indicate that my login information is incorrect and that my token is not valid. I've double-checked my email address and even reset my password, but the issue persists. I've tried following all the troubleshooting suggestions, but I'm still unable to access my Roku account.

I am experiencing an issue with my Roku stick on my living room TV displaying "NO SIGNAL." I have contacted Spectrum regarding the modem, and they have confirmed that the signal on their end is fine. My computer, connected to the same modem, has internet access without problems. However, both of my Roku units, including an Express unit in the next room, cannot find the signal. I have already replaced the batteries, and the power supply is separate for both units. At one point, when resetting the unit, I received a message stating "LAN not compatible." Can someone assist me with this matter, or should I anticipate waiting on hold for 45 minutes with Roku customer service?

Our Roku box next to the TV suddenly stopped working. I've tried resetting, reconnecting, and unplugging it with no success. The remote works partially, allowing me to reset the device and internet connection. Both my network and router show excellent signals. Despite this, my phones, laptops, and even the internet-connected medical alarm are working fine, except for the Roku. The Roku device, a small box next to the TV, seems to be the only issue. When I scan for wireless connection, it shows as good, but the internet connection displays a red X. The Roku unit's unusual flashing pattern, two quick white flashes repeatedly, is concerning. Although I've attempted numerous resets for both the Roku and router, the issue persists. Recently, we switched to T-Mobile internet, and until now, everything worked flawlessly, including the Roku which provides our programming. However, today, none of the 32 channels are accessible. Around a year ago, there were buffering issues with Roku channels, which were eventually resolved after contacting support. Currently, the TV remains stuck on the "set up a wireless connection" screen despite attempts to restart.

I am currently trying to set up my Streaming Stick 4K device. After entering my email address, I received the activation email three times, confirming the setup each time. Unfortunately, the activation screen on my TV for the Roku player persists and prompts me to enter my email again, which only results in receiving another activation email. I am unable to access the home screen or settings to proceed. I have attempted to resolve the issue by unplugging both the Roku device and modem, but the problem persists, preventing me from connecting to Wi-Fi.

I previously tried to contact your customer service regarding being billed last month, but I did not receive a callback. Despite attempting to cancel services for months, charges continue to occur on my card. I have canceled known services through the app, but have been unsuccessful in obtaining refunds for unused services despite my attempts to reach out.

I had a subscription for a Roku indoor camera at $3.99 a month. It's only been about 2 weeks, and I requested not to renew the subscription over a week ago. Today, you deducted all the funds from my Cash App card without my consent. I am requesting a refund for the money taken. Please contact me at [redacted]. I prefer to speak directly with a representative regarding the unauthorized charge on my card, as I clearly indicated I did not want to renew the subscription before even a month had passed.

My apologies for the loss of your husband. I understand your frustration with the Roku customer service situation. Transitioning accounts and managing finances during such a difficult time can be overwhelming. It seems crucial to transfer the Roku account into your name and address the billing. Taking a break and going for a walk to clear your mind sounds like a good idea. Remember to take care of yourself during this challenging period. Jerri R.

I'm experiencing issues with my ROKU device failing to load BBC iPlayer. Initially, everything was fine, but now it gets stuck on the BBC iPlayer screen and ends up on a blank grey screen. I followed the troubleshooting steps provided, including removing and reinstalling the app, and performing a factory reset, but the problem persists. I haven't reinstalled the app as it's not needed. Despite having excellent signal strength, the problem remains unresolved. I hope there is a clear solution available considering the time that has passed since the issue started. My ROKU was purchased and is being used in the UK. Thank you.

I received a Roku TV from my son for Christmas [redacted]. I got another Roku TV this past Christmas and have encountered billing issues with Roku. After contacting customer service, they assured me they would cancel my Roku services. However, Roku withdrew an unexpected payment from an account I rarely use. I explained to the representative that I only have two Roku TVs and do not actively use Roku services. I recently signed up for a Paramount+ trial with Showtime which should be valid until February, but I lost access in the new year. Roku also attempted to charge me for Hulu, a service I get for free through my phone provider. I want Roku removed from my accounts and payments to cease. The customer service representative mentioned Roku handles payments for services, but I disagree that simply owning a Roku TV should lead to automatic billing. I need assistance managing my subscriptions and removing unauthorized charges. This situation needs to be resolved promptly to prevent further unauthorized charges.

I need help unlocking live TV on the CTV app using my ROKU device. I have a Rogers Ignite internet account and usually access streaming via ROKU sponsored apps, including CTV which is supposed to be free. I contacted Rogers, and they mentioned that ROKU may need to reinstate the LIVE TV function on the CTV app, as suggested by a message on the TV. The app has been functioning well since August 8, [redacted], but the LIVE TV feature stopped working on January 23, [redacted], at 5:30 PM EST.

I am experiencing issues with my three Roku players – a stick, an internal Roku on a Sharp brand TV, and an older Roku2 player. They are all connected to X-Finity broadband Wi-Fi with a strong signal, but are displaying an error message stating, "...App cannot be run because it could not be reinstalled from network" for multiple apps. These devices were working fine yesterday, but after some local internet maintenance, the two Wi-Fi networks they were connected to seem to have disappeared. While other devices like phones and laptops are connected to the internet without issues, the Roku players are unable to stream. I have noticed that my cable modem/Wi-Fi router, which is older, has been requiring frequent restarts and resets recently.

I've had a Roku Express for around a month now and managed to connect it to my dorm's WiFi initially. However, the WiFi requires re-authentication after a month, and when I tried to re-authenticate, the option to select dorm or hotel WiFi was not available. I've attempted various troubleshooting steps like restarting the device, resetting network connections, power cycling, and pressing the reset button, but the issue persists. Despite looking through community discussions from the past three years, I haven't found a solution, as the device does not prompt me to specify that the network is a portal WiFi. Users with similar problems have only received general responses directing them to select "Yes" for dorm or hotel WiFi, a step which I am unable to accomplish. Is there a potential fix for this ongoing issue?

I am having trouble purchasing the premium package as I forgot my required PIN code. When I tried to log in on the website, it indicates that someone else is using my information, preventing me from proceeding. The PIN I am trying to enter, "VMAXX@[redacted]," contains letters, but the TV is prompting me for a numerical PIN. I am unable to complete the purchase as the website does not recognize my details. I also do not recall having a numeric PIN. Please reach out to me promptly so I can resolve this issue and make the purchase.

My mother, the Roku account owner, passed away on 01/21/[redacted]. I need to close her account, but I am unable to find the account number. She set up the account herself to have the freedom to manage it as she wished and used my information for payment. I have been covering the monthly subscription fees on my credit card through auto-pay for years. Recently, I noticed the first February payment settled on 02/10/[redacted], prompting me to address the account closure. She had two separate Roku accounts, one appearing as "The Roku Channel [redacted] DE" and the other as "Roku for Discovery Com [redacted] DE" on my credit card statement. Your guidance on closing these accounts is greatly appreciated. Thank you for your assistance.

My former roommate had a Roku account linked to her email for our shared TV. I inadvertently used her Roku app to purchase Paramount Plus, which added my debit card details to her Roku account. Recently, I discovered monthly charges in my checking account for a Criterion Channel subscription not associated with my email. I already have an annual Criterion Channel account under my email. The unauthorized Criterion charge was made through the Roku app. Although I no longer live with my roommate, I seek Roku's help in investigating if a Criterion account was created under her email but billed to me. My roommate denies having a Criterion account, and I believe any mix-up was unintentional.

I have been noticing recurring charges on my Visa card around the 3rd and 15th of each month labeled as either Roku or Roku channel. The charges amount to $8.58 and $5.06 monthly. Despite checking my Roku account, it shows that I do not have any active subscriptions. I have not utilized Roku services in over a year. I request that these charges cease immediately, and I insist on being refunded for all charges within the applicable timeframe since there are no recurring subscriptions visible on my Roku account.

I've been unable to access my account since October. I haven't received any emails, and when I enter my information, it doesn't work. No emails have been sent to me. As an autistic individual, contacting you has been quite challenging. I noticed another charge on my account today, even though I haven't used the app since "Hocus Pocus 2" was released. I'd like to cancel my Disney Plus subscription, so please stop the charges.

I want to address my frustration with the Roku device. I am unable to add apps to my Roku TV because I do not have the 4-digit PIN required. I have been trying to resolve this issue since 2:35 PM today with no success. There are two emails linked to my account: [redacted] and [redacted] When the TV was set up, a 4-digit code was not provided, even though I recall giving my brother-in-law a credit card for the setup. I have changed the password today, hoping that would solve the problem, but it did not. The phone support line only caters to new customers, adding to my frustration. This experience has made me reconsider purchasing another Roku device in the future. I hope for a prompt resolution to enjoy the TV as intended.

Today, when trying to use my Roku remote with the Roku box, I encountered an issue where the remote would not work, even after changing the batteries and troubleshooting by unplugging the box. After researching online, I performed a reset by pressing a button on the back of the box for 30 seconds, which resulted in a language selection prompt, essentially resetting the box. I contacted Roku customer service, and they are sending me a new remote promptly. Despite having used the remote successfully earlier in the day, I remain unsure if receiving a new remote will resolve the problem. I recently bought this Roku device and remote from Walmart just two weeks ago. I hope to find a solution to this issue with the remote. Your assistance is greatly appreciated. Thank you.

I recently noticed a charge of $90.89 for ROKU on my debit card, which I did not authorize as I am not subscribed to it. My only subscription is to the friendly station, which costs $11.10 per month. I have informed my bank about this unauthorized charge and filed a dispute. I do not have cable and only watch local stations aside from the friendly station. I demand a prompt and full refund for the unauthorized ROKU charge. Furthermore, I want to explicitly state that my debit card should not be used without my permission in the future.