Roku Customer Service Issues

Hello, I purchased a Roku Express device as a gift for my sister in Portugal, along with a Glyndebourne Encore subscription. Despite successfully setting up the Roku, she's unable to access Glyndebourne Encore because the Search Facility on the Roku Home page only functions in the UK, USA, and Canada. This limitation was not disclosed during the purchase. I'm seeking guidance on how she can access Glyndebourne Encore in Portugal and France or arrange a return and refund for the device. Below are my Amazon order details for reference. Thank you. Best, Tony Wheeler

I recently noticed a $1.06 charge on my Discover credit card statement from ROKU for APPLE PIE that I did not authorize. I am baffled by this charge and unsure how long it has been going on. I am concerned about how my credit card information was obtained and find it suspicious that a credit card was required during ROKU setup only to have unauthorized charges follow. This kind of practice seems questionable, potentially accumulating large sums illicitly from customers. I am uncertain of the total amount taken and demand a full refund for all months this charge has occurred. I anticipate a swift resolution; otherwise, I will escalate my complaints and leave negative feedback. I am ready to involve the Federal Trade Commission if necessary. I am awaiting your immediate action and a complete reimbursement. - Kathie M.

I have been trying to access Viewerverse through Roku as advertised on local tv channel Fox 26, but I haven't been able to locate it for months. I've also had no luck contacting the local channel for assistance. I was disappointed when the tech expert's response didn't address my problem despite me paying for it. I found it frustrating that he suggested an additional $26 for a phone call, which I declined.

I own a Roku Ultra, bought on 11.26.18. Despite being out of warranty, it's always been slow to boot up, and after the latest 10.5 update a few months ago, it won't reach the home screen anymore. Roku customer service won't repair or replace it, suggesting I have a faulty power supply. Despite asking for a replacement, Roku refuses. It's frustrating to have a $99 device that Roku won't support, considering I've been a loyal customer with 7 Roku purchases over the past decade.

I logged in using my username, which is the same as my email - [redacted] It said my password was incorrect. I then tried to reset my password, received the link in my email, changed my password three times to Supersonic77$, but it keeps saying it's wrong. I've also changed phones lately. When I tried to log back into the app, everything started going wrong. I even got an email saying my Roku subscription was canceled, though I haven't used it in months. I'm confused and frustrated, as I've tried multiple times on the computer. I really need to speak to someone about this.

I have had this Roku for some time, and it was working well until recently. Over the past couple of weeks, it has stopped connecting to my wifi network. Despite being located near the router with a strong signal, it only connects to other wifi networks or hotspots, but not mine. I have verified on my computer that the Roku is not blocked on the network. When trying to connect, my 5G network doesn't show up, and manually entering it doesn't work, while the 2.4G network appears but refuses to connect. I have tried restarting both the devices and the router, as well as performing a factory reset on the Roku. After getting frustrated and shelving the Roku for a few days, upon reconnection, it only connected to the hotspot, not the main wifi. The Roku TV works fine, but the Roku Express has caused me much frustration.

I am a 74-year-old lady who found your number on the website. I usually have good experiences with Roku's customer service, but this morning around 7 AM MST, I spoke with someone named John. He had an accent that made it hard for me to understand, and he mentioned that tech support wasn't open yet. He gave me a number to call later, which was [redacted], but didn't specify the opening time. When I called back, Bruce from tech support abruptly hung up on me when I tried to explain my issue. This has left me feeling quite upset. Thank you, Yvonne K.

After being forced to move due to a flood, I changed both my email address and internet provider. I used to purchase Viki Pass with automatic renewal through Roku. However, in September [redacted], Roku stopped providing the service unless I paid for a subscription through them. As my ESL wife and I are immunocompromised and still adjusting to our new location, I needed to quickly restore the service. I purchased the subscription from Roku but later requested a refund, which they agreed to. Despite this, I continue to face issues every month with the Roku subscription, being asked to re-enroll frequently. Despite my efforts to troubleshoot by changing passwords and email addresses, some information appears to not have been updated in Roku's database, leading to login problems. I am currently stuck in a loop where I am directed to Viki.com/Roku but unable to proceed further. I am open to double-paying for the service if it guarantees a solution. I have been in contact with Customer Support for months to resolve this persistent issue but without success. I am requesting that all account information be removed from Roku's database to start fresh and re-enroll, as continuing to pay for a service I cannot access is untenable. Thank you, Rich C. now reachable at [redacted] or [redacted].

I have been charged twice by Paramount. I have a case number. Paramount informed me that you need to refund my money. It seems I have two accounts under different emails: Janet and Everett (last digits [redacted]) and my actual email JH@[redacted]. You owe me $99.99. The case number is [redacted] 96 62. I prefer speaking to someone directly. I was initially charged $99 for the year but have been charged $99.99 monthly since September 11th. I want to be charged $10 a month and receive my $[redacted] refund promptly. I've provided the case number and Paramount has confirmed this. Please contact me by phone instead of messaging.

I am having trouble connecting my Roku to the internet even though my Wi-Fi is working fine. I have tried restarting it, but it won't connect. When trying to reach customer support, I have been unable to speak to a real person for help. The information on the website has not been useful in solving my problem. I am unsure if my Roku, which is about a year old, needs to be rebooted to factory settings or if I should consider purchasing a new one from a different company.

I am experiencing frequent interruptions while trying to watch any channel on my Roku. Every 15 seconds, the content skips, making it impossible to enjoy a movie without constant pauses. Despite being advised that it was a router issue and resolving it, the problem persists, indicating it is related to the Roku device itself. I solely rely on Roku for entertainment, not having cable, and this issue has been ongoing. Previously, there was an audio problem that was fixed, but now the video constantly stops and starts, disrupting the viewing experience repeatedly.

I have detailed my issue and have yet to see any results. I no longer reside at the address you are billing for services I do not use. I am puzzled as to how you are obtaining my card details. I have canceled both the service and the card associated with it since I do not live at the specified address and do not own a Roku TV or use Friendly TV. I share a residence with someone who uses Spectrum services, which I do not. I will be reporting this to the Better Business Bureau first thing tomorrow as I feel your practices are unethical. I will also be contacting my bank to dispute the charge. Please resolve this immediately or I will escalate this matter further.

I recently set up my new Roku device, entered my passwords and PIN, but I'm encountering an issue with the wireless connection. Every time I try to connect, it shows "connection unavailable." I've been following the steps, but it keeps spinning without success. I've checked the settings and it shows Xfinity Wi-Fi as connected with excellent signal strength, but I can't seem to update the connection successfully. I've been trying to troubleshoot for two hours without any luck. I really need this to work so I can watch TV in my bedroom. My Xfinity box is just one room away in the living room.

I am having trouble setting up my new Roku device. I have completed all the steps, but when I try to connect to the wireless network, it shows the network details briefly, then attempts an update but fails, displaying "Unable to update software." I have been attempting to fix this issue for a week now.

I have noticed a recurring charge of $6.99 from Roku on my debit card for the past few months, even though I no longer have my Roku TV. I suspect the new owners of my TV might be using my account. Additionally, I have not used Hulu, which I also pay for, in several months. Last month, the Roku charge caused me to fall short on my rent and incur a $25 late fee. I would appreciate a refund for both last month's and this month's charges. The debit card number associated with the charges is ending in [redacted] with expiration date 02/27, CVV [redacted], under the name Tabitha Capper. Thank you.

We purchased a Fubo TV as a Christmas gift for our son. We faced challenges setting up Roku and eventually thought we had canceled it since we couldn't get Roku to work. Recently, my husband mentioned that we have been charged for three months despite believing we had canceled it in Oregon in December. I am seeking a refund for the three months. I have been attempting to identify whose email was used and how they accessed my debit card since we canceled it during our visit to Oregon. Both my daughter and I tried setting it up at that time. I am currently unable to reach a person for assistance. I am in Indiana, and my son is in Oregon, where the tablet is located. We ensured cancellation before leaving Oregon, but it seems it did not go through. Kindly call me at +1 [redacted], as I am struggling to find a contact number. Thank you.

I recently made changes to my Sling account, such as updating my ID, password, and payment information, which were completed by tech support successfully. However, shortly after, I encountered issues with my Roku device. When attempting to access Sling, I was prompted to enter my Roku password, followed by an unexpected free trial offer screen. Despite this, I am still being charged. Additionally, for the past four days, my Roku remote has been malfunctioning, navigating on its own rather than responding properly. I have had difficulty reaching customer support for assistance, causing significant frustration. These complications originate from Dish TV, the parent company. I urgently require a phone call to address these issues promptly.

I recently bought a Roku 4K Stick to upgrade from my working Roku 2 HD for my new 4K TV. However, after setting up the 4K Stick, I noticed that the color was lighter and less vibrant compared to my Roku 2 and Xfinity cable box. I tried adjusting the display settings on the Roku software but couldn't match the color output. Since I have calibrated my TV color to match the Xfinity box, which the Roku 2 aligns well with, I am wondering if there is a setting I'm missing on the 4K Stick to adjust the color to match my Roku 2. Alternatively, I am considering purchasing the Roku HD express for native HD. Given the limited "true" 4K content available for streaming, and my TV's quality upscaling of 2K content, the difference might not be significant.

I am experiencing frequent charges for channels and apps that I do not use. I dealt with this with my bank already and updated my payment information, but I am still being charged for services like CBS Interactive, Hulu, and Warner Media that I do not have. I do use Netflix, HBO Max, Disney+, Paramount Plus, and Prime Video. I would like a refund for the charges of the services I do not use and for them to stop billing me for these. Thank you.

I own 2 Roku Ultra devices. Unfortunately, the remotes drain batteries too quickly, requiring weekly replacements and becoming an expensive hassle. I am beyond frustrated by the lack of customer support and the need to sign up for another company's free trial just to speak with a Roku technician. This situation is pushing my frustration to the limit. Can someone advise me on how to resolve the remote's battery drain problem and identify its cause?