The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #75. It includes a selection of 20 issue(s) reported June 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Salve, dopo 7 mesi di inutilizzo, ho cercato di accedere al mio account Rockstar Games con il nome Aeian27 e l'indirizzo email [redacted] associato. Purtroppo, non ricordo la password, quindi ho provato a reimpostarla cliccando su "password dimenticata". Tuttavia, non ho ricevuto l'email di ripristino, nonostante abbia controllato anche nella cartella dello spam. Attualmente non riesco ad accedere al mio account e non so come procedere.
Reported by GetHuman-ugocinqu on mercoledì 7 giugno 2023 13:06
Good evening, I was wondering if it is possible to transfer my account from PlayStation 4 to PC. I heard that it was doable before, but now it seems to be restricted due to concerns about account modifications. I can assure you that I have no intention to mod my account; I simply want to shift it as I have owned it for three years and invested a significant amount of money and time into it. If needed, you can verify my account on PlayStation; you will not find any alterations. I only wish to move it from PlayStation 4 to PC and I won't request any further transfers. Please, I kindly request this opportunity. It took me a considerable amount of time to reach this level. My username is k4_tommi. I would sincerely appreciate your help. Thank you for your time. Looking forward to your response. Have a pleasant evening.
Reported by GetHuman-armineto on sabato 10 giugno 2023 19:28
Hello, I need help with my Rockstar account as it was hacked. I noticed this after not logging in for 5 months and then attempting to reset my password via my registered email, which did not work. On my current laptop, I have evidence of downloaded games under the previous hacked username, which is my last name. Any assistance would be appreciated. Thank you.
Reported by GetHuman8431641 on martedì 13 giugno 2023 22:39
I am having trouble logging into my Social Club account. The password doesn't work, and I believe it may have been changed. I've tried the password recovery options, but I can't seem to remember any of the information. I created this Social Club account in [redacted] or [redacted], so I cannot recall the details. Consequently, I have lost access to my GTA account. The Xbox account linked to this Social Club account has the email address [redacted], and the Social Club account's email address is [redacted] Please help me, as I am quite frustrated. I really don't want to lose my Social Club account. I used to access it with the email linked to the Xbox account, but now I can't do so without the Social Club account password. Thank you for your assistance.
Reported by GetHuman8435430 on giovedì 15 giugno 2023 14:07
I purchased a GTA V account from someone recommended by a friend. Unfortunately, after only 3 weeks, the account was stolen from me. I suspect it was due to being hacked. The account's username was Ahmed6Sayed, the new email on the account is [redacted] The account was compromised by the fake account [redacted] I kindly request assistance in recovering my account. I acquired it for a significant amount and can provide evidence of the transaction and theft through Gmail messages. The account was created on December 20, [redacted], with a birthdate of October 14, [redacted], originating from Egypt. Any help would be greatly appreciated. Thank you.
Reported by GetHuman-disko on venerdì 16 giugno 2023 13:56
Hello! When I was a child, I used this account (on PlayStation 3/4) to play GTA, but recently I have been trying to access it and couldn't until Sony allowed me. I just realized that neither my email nor my password works, so I suspect my account has been "hacked". I would like to recover my password or have it changed so I can play again from my account. Thank you! I will keep trying on my own to see if there's a solution, but I'm sure you will provide a better solution ;)
Reported by GetHuman8444759 on lunedì 19 giugno 2023 22:29
Last year, I bought Grand Theft Auto the Trilogy, which is still installed on my PC. Recently, I created a new account and now I can't access the game. I tried changing the password for my old account multiple times with no success, so I made a new one. Is it feasible to transfer the purchase to my new account, or do I need to repurchase the game?
Transaction Number: [redacted]
Purchase Date: 12/05/[redacted]
Reported by GetHuman-joearmy on venerdì 23 giugno 2023 16:13
Last night while playing GTA online, I was in the middle of a mission selling supplies in the server. The mission was called "Single Vehicle" and it was nighttime. Suddenly, I got kicked out of the sale and the mission failed. I'm not sure if it was a glitch or a bug, but it felt really unfair considering the effort I had put into building up my supplies. I hope the developers can patch this up so that it doesn't happen again. My name is Eddie Binol.
Reported by GetHuman8457362 on domenica 25 giugno 2023 15:47
Dear Rockstar Games Support Team,
I am seeking assistance in recovering the email address linked to my Social Club account. I am unable to access the email and retrieve any messages sent there.
I can provide my username: Caabbiee, but I lack details about the email used during sign-up. I request your guidance in recovering the email or finding an alternative solution to access my Social Club account. If additional verification or information is needed, please advise, and I will provide the necessary details.
Thank you for your attention and help. I am grateful for your assistance and await your response.
Best regards,
Casper Eriksson
Reported by GetHuman8462713 on martedì 27 giugno 2023 17:54
Bonjour, J'ai reçu un e-mail le 15/04/[redacted] m'indiquant un changement d'adresse e-mail sur mon compte Rockstar. Je n'ai pourtant rien modifié et la nouvelle adresse, [redacted], n'est pas la mienne. Mon compte Epic Games est lié à Rockstar, donc je ne peux plus jouer à GTA V. L'ancienne adresse est [redacted] Mon nom sur Epic Games est INAAPLM. Je souhaite retrouver l'accès à mon compte, que je possède depuis longtemps. Je reste disponible par e-mail [redacted] ou par téléphone au [redacted]. Merci.
Reported by GetHuman8465929 on mercoledì 28 giugno 2023 21:35
Hello, I am experiencing difficulty accessing my account for GTA 5 RP. Unfortunately, I am unable to access my email and have forgotten my password. However, I can provide detailed information about my account, including my name, the in-game account balance, and the possessions of my character. I kindly ask for assistance in recovering my account.
Today, I have created a new Rockstar Games account in order to request a transfer of my data to a new email address. I am able to provide evidence of my ownership of the original account as well as the character's creation date. Your help in this matter would be greatly appreciated.
Reported by GetHuman-anyaorty on venerdì 30 giugno 2023 20:06
I am having trouble logging into the Rockstar Game Launcher as it indicates that my Epic Games account, which is where I purchased the game, is already associated with another Social Club account.
Unfortunately, I cannot recall the email or password linked to that account. I previously used the email [redacted], which is now inactive.
Presently, I utilize [redacted] as my email address. Is there a method to retrieve the old account or update the email and password to reflect my current information?
Reported by GetHuman-niculin on sabato 1 luglio 2023 16:44
Il y a quelque temps, mon ordinateur a été piraté après avoir installé un logiciel contenant un virus. Le pirate a accédé à tous mes comptes car j'avais enregistré mes mots de passe sur l'ordinateur. Récemment, en voulant jouer à GTA, Social Club m'a demandé de me reconnecter, mais l'adresse e-mail associée ne m'est pas familière. Elle n'est pas à moi et a été changée sans mon autorisation. Je ne sais pas comment récupérer mon compte, et maintenant je ne connais que le pseudo de mon compte, qui est Kawaqh.
Reported by GetHuman-kawaqhw on domenica 2 luglio 2023 07:02
I'm looking to update my social club account nickname. The account has been inactive for some time, and it seems someone else used it before. I'd like to change both the password and the username on the social club, as it has been altered by the previous user. Due to the recent alteration of the username, I am unable to modify it within the usual 1-year timeframe. Considering the situation, I believe an exception may be warranted.
Reported by GetHuman-zegrayal on lunedì 3 luglio 2023 08:57
Hello,
Yesterday, when attempting to log into RD2 after some time, I encountered an issue where the saved email was not accepted. While I can view my account online, I am unable to access it. I created a new account with what I believed was the same email address, but I have not received any old emails from Rockstar at either [redacted] or [redacted] Could you please check which email is linked to my account currently? The username is noquarter613.
I am quite puzzled and concerned that my account may have been compromised.
Your assistance is greatly appreciated.
Zach
Reported by GetHuman8477332 on lunedì 3 luglio 2023 21:28
I recently returned to GTA after a hiatus and decided to download the premium edition again. Unfortunately, upon attempting to log back into my account, I discovered that it had been compromised in my absence. The email associated with my account has been changed, preventing me from accessing it. In my attempts to regain access, I inadvertently created a separate account under that email. I am quite disappointed as I had purchased the premium edition, and now I am unable to enjoy it. The unauthorized email address is z********s@f******n.xyz.
I appreciate any assistance you can provide. Thank you.
Reported by GetHuman-alimohs on martedì 4 luglio 2023 04:23
Hello, I would like to log in to my Rockstar Games account, but I no longer have access to the email address to reset the password, and I can't remember my password. That's why I am reaching out to you.
I need your help to change the email address linked to my Social Club account.
The email address currently used is: [redacted], and I can't access this address anymore to reset my account password.
Please change it to: [redacted]
Reported by GetHuman-rifkymb on martedì 4 luglio 2023 23:32
Hello, I attempted to log into my HighnessPipo account, but unfortunately, my password was incorrect. After several attempts, I chose to reset the password. Upon trying to log in again, I discovered my account now belongs to an email address other than mine, named BushfullHighnessP. The game data I had purchased on RockStar Game Launcher has disappeared. Upon further investigation, I found that my account was linked to a different email address and that emails related to my account are being sent to this foreign email address with Asian characters. Additionally, there are games showing up as purchased 4 hours ago that I did not buy. Please assist me in retrieving my game data and account. Looking forward to your response.
Sincerely.
Reported by GetHuman8479979 on mercoledì 5 luglio 2023 09:32
My account, Terplex, had its email address changed by someone else on my Rockstar Game account linked to my Epic Game account. The original email connected to my Rockstar Game account was [redacted] with potential associated number [redacted] under Théo Moncourtois with the nickname Terplex, and it has now been altered to [redacted] This new email is not mine, and I am unable to access my account as the email and password are the same. Despite having all the login info for my Epic Game account, which is also Terplex, I am locked out of my Rockstar Game account and unable to play GTA. It seems like my Rockstar Game account was hacked, and I need assistance to resolve this issue. Thank you for your help in addressing this problem and dealing with the hacker.
Reported by GetHuman-terplext on mercoledì 5 luglio 2023 14:19
Dear Members of Support,
I'm having trouble accessing my Rockstar Social Club account as I suspect it has been compromised. I received an email notifying me that my account email address has been changed from [redacted] to [redacted] If this change was not authorized by me, I kindly request assistance in restoring my account access. The Rockstar Games Social Club is an important community platform for me with features like statistics, leaderboards, crews, and virtual events. Please help me reclaim my account or reach out for verification if needed.
Thank you,
C.B.
Reported by GetHuman-wowbart on giovedì 6 luglio 2023 16:16