Rockstar Games Customer Service Issues

Archive 76

The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #76. It includes a selection of 20 issue(s) reported July 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my account has been compromised. Someone gained access and changed the associated email. I am unable to access GTA 5. My account is at level [redacted]-something under the name |--AJ--|. The email [redacted] was linked to my account, but the email d***[redacted] has now taken control, which is not mine. I am distraught as I've invested a lot of time and effort into this account over the years. Please assist me in recovering my account.
Reported by GetHuman-ajequipp on vendredi 7 juillet 2023 03:03
A few years ago, I claimed GTA 5 on Epic Games when it was free. Towards the end of [redacted], I played it, and the last time was in January [redacted]. After logging into my Epic Games store recently, it shows I don't own GTA 5, and I can't access my Rockstar Games account. I've tried the "forgot your password" option, but I haven't received any emails from Rockstar Games. I checked all my folders, including Spam, but found nothing. My account email was [redacted], and in GTA 5 online, my nickname was LeXioN996. Thank you for your assistance.
Reported by GetHuman-elijusbu on vendredi 7 juillet 2023 18:58
My Rockstar Games account has been hacked. When I tried to log in, I discovered that it was now a completely different account. To play GTA 5 on Steam, it's asking for a Rockstar Games Social Club account, and prompting me to log in manually using an email address that is not mine. I assume this is the email of the person who hacked into my account. As a result, I am unable to access my account and play GTA 5.
Reported by GetHuman-jaystefa on samedi 8 juillet 2023 12:10
Hello, I'm reaching out to inform you that my Rockstar Games account linked to the email address [redacted] has been hacked. The login credentials were changed, and I received an email in an Asian language on May 8, which I initially dismissed as a bug. Today, when trying to launch the game and log in to Rockstar, I noticed that the account was associated with the wrong email address (attached is a photo from the Social Club launcher). Hoping to resolve this issue with your assistance. Have a great day, Regards, Tristan Delacour aka Tilouix
Reported by GetHuman-tdelacou on samedi 8 juillet 2023 16:04
I forgot the email associated with my social club and Epic Games accounts. Epic Games attempts to auto-login but fails, prompting me to try logging in manually. The suggested email resembles "a********5@g***.com," potentially being something like artis****[redacted], but I lack the complete email as it's not saved anywhere. The account name is 4rtisssss. I'm eager to return to the game after nearly a year, so any assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman-qubamaj on dimanche 9 juillet 2023 09:18
Hello, I need assistance as my account was compromised by a hacker. It happened today on July 9, [redacted], at 10 pm in Indonesia when I tried to play RDR2. Rockstar Games prompted me to verify my account to the email j*******@*****.xyz. I tried changing my password, but it seems I'm unable to access any games from Rockstar now. I really just want to be able to play my game, RDR2. I received an email from Rockstar indicating the hacker's email as [redacted] Could you please help me recover my Rockstar account so I can enjoy playing RDR2 again? Thank you.
Reported by GetHuman-yosenli on dimanche 9 juillet 2023 15:11
Hi, I'm experiencing an issue with my Rockstar Games Social Club account. I recently got an email from Rockstar Games Social Club in Chinese informing me that my assigned email ([redacted]) has been changed to an unfamiliar email address ([redacted]). Due to this change, I am unable to receive any Social Club emails or access my account. I am seeking assistance in recovering my account. Thank you for any help you can provide.
Reported by GetHuman8490374 on dimanche 9 juillet 2023 16:29
Hello, I suspect my Rockstar Games account has been compromised. I re-downloaded GTA 5, but when I try to log in, it asks for an unfamiliar email address. I usually use [redacted] for my Rockstar account. I have a screenshot of the email but can't find how to attach it here. I'd appreciate any assistance resolving this issue. Thank you.
Reported by GetHuman8490859 on dimanche 9 juillet 2023 21:27
I am having trouble playing Red Dead Redemption on my Steam account. A person from China changed my email to [redacted] Now, the game requires me to validate through this email to play. I received an email from Rockstar Games Social Club confirming the email change. If this change was not authorized by me, I can revert it or contact Rockstar customer support. The Rockstar Games Social Club enhances gaming experiences with features like statistics, leaderboards, crews, and virtual events.
Reported by GetHuman-etluss on dimanche 9 juillet 2023 21:59
I am experiencing issues accessing Grand Theft Auto 5 Online and Offline as the account linked to Rockstar Games Social Club has been forgotten, along with the associated login and password. I no longer have access to the email linked to this account and have lost all relevant information. I am requesting assistance in unbinding the lost account so that I can play using a different account. Alternatively, if there is a way to restore the lost account, I can provide all relevant data from my Steam account regarding the purchase of GTA. The nickname of the old Social Club account I've lost was Asmodeya1235. I urgently need help resolving this matter as being unable to play Grand Theft Auto 5 Online is significant to me.
Reported by GetHuman-yulkata on lundi 10 juillet 2023 00:50
Hello, I have not accessed my Rockstar Games GTA V account in years. Today, on 9/7/[redacted], when I attempted to log in, it informed me that my account is unavailable and that the new email linked to the account is [redacted] This email is not mine, and I reside in Argentina, not China, where the email seems to be from. I have not traveled there either. Please investigate the account logins or IP address to verify this. I am eager to reclaim access to my Rockstar Games account. If necessary, I can provide photos, formal information, and emails for verification purposes. Thank you in advance, Gonzalo (aka Krausito2)
Reported by GetHuman-yogonza on lundi 10 juillet 2023 04:41
A few days ago, on July 6, [redacted], I attempted to log into GTA 5 through the Epic Games Store linked to my CrazyHorse Rockstar account. Upon verifying my email [redacted] associated with the account, I encountered a persistent request to verify the email on my PC. After reopening the launcher, I received an email in Chinese from Rockstar stating that the email address for the CrazyHorse account had been changed to [redacted], an unfamiliar address to me. Despite searching online and on Rockstar's support site, I couldn't find information on how to address this. Currently, my email is linked to an account named ItchyCavallofoll that seems to have been created on the same day as the email notification, preventing me from accessing GTA 5 with my original MadHorse account. I seek guidance on how to regain access to my rightful account. Thank you.
Reported by GetHuman-dagigior on lundi 10 juillet 2023 11:57
I reset my PC but kept my important files. Now, when I try to play GTA 5 from Steam or the Launcher, I'm redirected to Rockstar Games Launcher to sign in. The message prompts for a Rockstar Games Social Club account to play Grand Theft Auto V. When I enter my correct email and password, it tells me that my Steam account is linked to a different Social Club account. Despite entering all the correct information, I'm still encountering this issue.
Reported by GetHuman-boushebo on mardi 11 juillet 2023 02:59
I need urgent assistance as I believe my account has been compromised. Today, upon checking my email, I noticed two new messages, one in Chinese and the other in English. The Chinese email indicates that the email address linked to my account has been updated to "[redacted]" The English email confirms the creation of a new account using my previous account details under the name "Auravain." I am unable to access my account "Auravain" on GTA V due to an error message prompting me to log in manually using the email address "3*******2@c***********r.shop," which is unfamiliar to me and not the initial email they changed. Although they may try to alter the email once more, I believe they are unable to change the account ID this year, allowing you to trace my account. Please assist me in recovering my account promptly.
Reported by GetHuman-ilknurr on mardi 11 juillet 2023 12:46
I have encountered an issue with my Rockstar Games account. I have not played the game in quite some time but have recently returned to it, only to discover that my account is now connected to a different email address that seems unusual. Originally, my account was tied to [redacted] However, in January [redacted], I received an email informing me that the email linked to my account had been changed to [redacted] I was unaware of this alteration until today, as I had not been monitoring the linked email address for my Rockstar account. I would appreciate it if my account could be reverted back to the original email. I am unfamiliar with the individual associated with the new email address, but based on the Chinese notification I received, it is likely from China.
Reported by GetHuman-edevanel on mardi 11 juillet 2023 22:23
I have the name and Steam account linked to my Rockstar account (AvAily). However, I can't remember the email associated with it to reset the password or access the game. I've tried multiple emails but none match this account. I recently reinstalled Windows, so my memory is fuzzy. I suspect a phishing attack as my login email for Rockstar has been altered without my knowledge. I can provide proof of game purchase from Steam and the CD key. I'm reaching out for assistance in identifying the correct email linked to this account as it seems to have been compromised. I'll upload screenshots to verify my ownership of the account.
Reported by GetHuman-rokasl on mercredi 12 juillet 2023 22:07
I have the name linked to my Rockstar account, AvAily, along with the Steam account it's connected to. Unfortunately, I cannot remember the email associated with this account, preventing me from resetting the password and accessing the game. Despite attempting several of my emails, none seem to match this nickname. Following a recent Windows reinstallation, I have lost track of the email used due to using it for an extended period. I suspect there may have been a phishing incident that led to confusion. I will provide screenshots for verification. Kindly assist me in locating the correct email linked to this account, as I may have fallen for a phishing scam or simply forgotten one out of many emails I possess. Your help is greatly appreciated.
Reported by GetHuman-rokasl on mercredi 12 juillet 2023 22:13
My account (Elbomberoe) has been compromised by someone. I only realized this when I attempted to play GTA5 and Rockstar prompted me to confirm an email address that is not mine. The hacker's email being used is 1*****@cheapestrockies.space. I've tried to update it to [redacted], but I am continuously being asked for the hacker's email. The original email linked to the account is [redacted] I am unable to make any changes. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman-prioglio on vendredi 14 juillet 2023 16:35
I spent the last 4 hours grinding your game, only to have my internet disconnect and lose all my progress. I lost 1.5 million from the Cayo Heist, hundreds of thousands in air freight crates, and all Cayo Heist setups. This is the most frustrated I've ever been with the game, and I'm considering not playing again if my progress isn't recovered. Please address this issue. Thank you.
Reported by GetHuman-leohardi on dimanche 16 juillet 2023 00:46
Hello, I've had my PC automatically sign in to my account for years, but now with a new PC, I need to log in manually. I can't recall which email was associated with it, but I do remember my username was Srabaa. I have GTA 5 and Red Dead Redemption 2 on it. My name is Elnur S. If I could receive a hint about the email, it would be greatly appreciated. I've checked my current active email but don't see any Rockstar Games incoming emails. Thanks.
Reported by GetHuman8505885 on dimanche 16 juillet 2023 13:30

Help me with my Rockstar Games issue

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