What do I do if my Rockstar Games account was hacked?

In a nutshell: Rockstar Games offers games and merchandise to customers, with the option to link your Playstation to your Rockstar account. If you are unable to log in, your account may be compromised

Introduction

Rockstar Games sells games and merchandise to its customers. You can connect your Playstation to your Rockstar Games account but you have to log in to both accounts to complete the linking process. If you're unable to log in to Rockstar, your account may be compromised or hacked. The first thing you need to do to recover your account is to change your password but make sure you also have access to the email address associated with your account or it will be impossible to change your password. Use this guide to recover your Rockstar Games account.

Reset Your Password

You may be able to recover your account by changing the password. To do this, use this link: https://signin.rockstargames.com/forgotten-password?cid=rsg

Just type in the email address associated with your Rockstar Games account and click Reset Password.

If resetting your password doesn't work and you still can't access your Rockstar Games account, use the steps below.

What do I do if my Rockstar Games account was hacked? (Step 1)

Contact Rockstar Games

If you're unable to recover your Rockstar Games account by resetting your password, the next step is to contact Rockstar. We'll outline the steps in the next section.

Go to this link: https://support.rockstargames.com/categories/200013106?step=9c11f443

Tap Compromised Account Under Can't Login

What do I do if my Rockstar Games account was hacked? (Step 3)

Fill Out the Form

Enter the email address associated with your Rockstar Games account and enter your PSN online ID for your console or your Rockstar Games account. You need to also include a description of the problem — and be as detailed as possible. If you see an error message upon logging in, take a screenshot of the error message and upload it to the form. Note that the system can only accept up to 20 MB file size.

What do I do if my Rockstar Games account was hacked? (Step 4)

Click Submit Web Ticket

After filling out the form, click Submit and follow the on-screen instructions. The next step is to wait for Rockstar Games to get back in touch with you regarding your account. They usually respond within 24 hours.

If the reason you can't log in is due to a problem with your 2-step verification process, use the same link above but tap on 2-Step Verification instead of Compromised Account. Enter your email, the description of the problem and upload a screenshot. The process is still the same: you'll have to wait for Customer Support to get back in touch with you, which is within 24 hours.

What do I do if my Rockstar Games account was hacked? (Step 5)

Conclusion

As soon as you've recovered your Rockstar Games account, it's recommended to set up a 2-step verification process (if you haven't yet) to add an extra layer of protection to your account. Create a stronger password and never share it with anyone. Use a password manager tool to save your passwords. Rockstar Games' Support page also has a lot of resources regarding your account. Check the relevant solutions first before contacting the Support Team. If you still have other concerns with your Rockstar Games account, please get in touch with Customer Support.

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