Moneygram Customer Service Issues

Dear Sir or Madam, I regret needing to contact you about the issues I am facing with sending money through MoneyGram to several recipients. On August 4, [redacted], I tried to send [redacted]€ to my partner, Ionela Raluca Vasilache, through an agency called Money Express in Fuengirola, Spain, but was informed that I could not proceed and needed to contact you. Similarly, I have concerns about sending money to Ms. Linda Carol Morato Rojas in Bolivia, as the money I sent was returned, and she could not collect it due to security reasons. I have been encountering difficulties with these transactions, causing stress and inconvenience, especially during the current global pandemic crisis. It is disappointing that a company like MoneyGram, known for excellent customer service, is causing such issues. I regularly send money to Ionela Raluca Vasilache, Linda Carol Morato Rojas, and Mr. Hanafi Emam Bayumi Khattab. I urge you to address this matter promptly and find a favorable solution. Your understanding and cooperation are appreciated, and I look forward to hearing from you soon. Sincerely, Markus Khattab British Passport [redacted]42 Tel: ([redacted]) [redacted]03 Email: [redacted]

I recently sent money using MoneyGram to someone in the Czech Republic. Despite indicating the correct country for both sender and receiver, the local agent is refusing to release the funds, citing restrictions on intra-state transfers. The funds have been debited from my account, and MoneyGram's website shows the money is available for pick-up. Given the current emergency situation and the closure of shops, it's critical for the receiver to access the funds promptly. Unfortunately, my attempts to resolve the issue via email have gone unanswered, and I am unable to reach a functioning phone line from the Czech Republic to contact MoneyGram for assistance.

Ho sempre inviato denaro al mio parente in Costa d'Avorio tramite l'ufficio postale senza problemi. A causa della situazione attuale, non posso uscire di casa e ho cercato ripetutamente di effettuare la transazione online, ma il sistema non riconosce la mia carta di identità. Non sono riuscito ad avere assistenza dal servizio clienti nonostante diversi tentativi via email e chiamate telefoniche. Spero che qualcuno possa aiutarmi a risolvere questo problema. Alberto C. Tel. [redacted] [redacted] 73 79

I purchased a money order on January 31st for a $[redacted].50 deposit on an apartment. Due to being in a car accident and hospitalized for three weeks, I needed a replacement money order. I have tried unsuccessfully to cash the replacement, even at Walmart where I originally bought it. The money order is crucial for me, as I am in a difficult situation post-accident. I paid the replacement fees promptly, but I am unable to access the funds. Any assistance in resolving this matter would be greatly appreciated.

On Monday, 18th May [redacted], I sent [redacted] euros via MoneyGram in Nuremberg to Falohun Babatunde at Lewis St, Obalende, Okesune, Lagos, Nigeria, to help my brother-in-law who is currently facing financial difficulties due to the pandemic. Unfortunately, he is unable to withdraw the money to pay for rent and masks as planned. I kindly request assistance in resolving this issue promptly. The MoneyGram transaction number is [redacted]0. Thank you.

Yesterday, I sent $25 twice to the same person using the online MoneyGram app. Both transactions are pending on my credit card, but they are not showing up in the MoneyGram app. Normally, transfers are instant, but it's been a whole day now. I tried to send just one transaction initially, but it didn't work, so I tried again. The same problem is happening with both transactions.

On May 17, [redacted], my spouse bought a MoneyGram money order from Walmart for an online transaction. The recipient refused the money order, explaining that their bank (B. of A.) couldn't process it without their business name on the account. After returning the money order to Walmart, we seek guidance on reclaiming the uncashed $[redacted]. Thank you.

On June 9th, I mistakenly sent money to be received on the receiver's card instead of opting for a cash pick-up. I realized the error shortly after and canceled the transaction. I spoke with a representative who assured me that the amount would be refunded to my card within 3-6 business days. However, I have not received the refund yet. Despite contacting them yesterday, I am still awaiting a satisfactory explanation for the delay. Unfortunately, my personal debit card was recently closed due to fraudulent activity. I am unable to receive the refund on that card as it is no longer active. I would like the refund to be processed to my husband's debit card instead, as we share the same routing and account numbers. We only have different card numbers for our individual cards.

Hello, I recently sent money from Italy to Ghana. I informed the teller that I was transferring mobile money to a mobile wallet and received a receipt. However, the recipient has not received the money in her mobile wallet. Should she take the receipt to the bank for a cash-out? I just want to understand how the mobile wallet process works for the recipient. I have the reference number, RRN, and receiver's number. Thank you.

I would like to make a complaint regarding a MoneyGram transaction from 13/6/[redacted] that encountered issues at Fidelity Bank and First Bank branch AKA Road Uyo, Akwa Ibom State. Despite efforts, the transaction failed, and the receiver's name mentioned is Emem Cletus Ubiom in Akwa Ibom state, Nigeria. The sender's name is Phuengkheaw Vattayayong from Thailand. The bank representative, Manyo, is advising to contact MoneyGram for further details, but I am unable to resolve the issue. Assistance in getting the money refunded is requested. The reference number is [redacted]2. Manyo from First Bank can be reached at +[redacted] [redacted], but has directed to contact MoneyGram for resolution. The sender indicated the transaction was made at Polaris Bank and is seeking clarity on the use of their details in the transaction at First Bank.

On June 10, [redacted], I received two $[redacted].00 MoneyGram transfers, but I couldn't reach the sender because the phone number was lost or stolen. I have now recovered the phone number and would like to request a text message be sent again for me to receive the funds. I have both reference numbers. I urgently need to resolve this issue as I am in desperate need of the money that was sent to me.

I processed a MoneyGram to Monica Maria Ardila Castro online. Upon going to Ace Cash Express to pay, the agent couldn't locate the transaction. I manually completed another one. Seeking assistance, I asked for a callback. During the call while driving, I explained the situation, but the agent asked detailed questions about the manual transaction. Focusing on driving, I promised to call back later. Upon returning home, my account was locked due to an issue with my ID verification upload.

I encountered an issue with Moneygram when my boss sent me a substantial amount for a house payment. I was stuck in a frustrating situation as they required my boss to call in. After various failed attempts to reach them via phone and online, I even made an error in my email address when creating an account. At a Moneygram vendor, I went through a lengthy process before being told the sender needed to call them directly, which was exasperating as time was critical for my house payment. My boss faced a similar runaround and got disconnected after a long wait. This delay is jeopardizing my home purchase, and I urgently need this matter resolved to secure my payroll on time.

I routinely send $2,[redacted] to my mom in India monthly but encountered issues with MoneyGram this time. Despite receiving an email confirming the deposit into her bank account, the money never arrived. MoneyGram initially alleged an error with the account number, which I confirmed was accurate upon rechecking. They later claimed the Indian Bank received the funds, a statement denied by the Bank Manager. Despite multiple calls and escalation to a Manager, MoneyGram stated it would take 90 business days to investigate. They refused to expedite the process, leaving me uncertain about when a resolution will be reached. Meanwhile, my mom faces challenges affording groceries and medication while MoneyGram absolves themselves of responsibility.

Hello, my name is Dorin. I made a MoneyGram transfer to my girlfriend in the United Kingdom on July 21. The transfer number is [redacted]6. We are currently in Moldova. I did this to buy a car from a seller in the UK who requested proof of funds from me. I sent the seller a picture of the transaction details showing the amount, country of origin (UK), and bank name. However, when we tried to receive the money, the bank informed us that we can only do so in the UK or cancel the transaction. The money was picked up, and the car seller is now unreachable. I contacted MoneyGram with case number [redacted]2 to file a fraud claim, but I encountered a [redacted] error on the website. Any assistance in resolving this issue would be greatly appreciated.

I tried sending money to a friend on 7/8/20 but later cancelled the transaction with MoneyGram. I reached out to them for a refund on 7/14 through their contact form but did not receive any response. When I called on 7/17, I was told I would get a refund in 10 business days, with 7/24 as the deadline. Surprisingly, MoneyGram mentioned that they don't reply to queries sent through the contact form. On 7/24, after not receiving the refund, I was informed by MoneyGram that my financial institution declined the refund, without giving a reason. It appears the refund was attempted the same day I cancelled the transaction, but I received no notification about any issues. After following up multiple times, MoneyGram asked me to wait for their Resolutions Team, adding another 3 business days to the process. It's frustrating that I have to keep reaching out for updates as they seem unwilling to contact me with any updates.

Money Transfer #[redacted] Sender: David Wiedmer N9481 Spring Rd Fox Lake, Wisconsin [redacted] Receiver: Timothy Felkner Destination Country: United States Destination State: Florida This transaction is currently on hold due to an issue with reauthorization or reauthentication. I have been encountering difficulties with your sales associates who directed me to Walmart for reauthorization, which they could not facilitate. Despite my request to resend the money with the same reference number, they were unable to do so. For our next phone call, I kindly ask for authentication through a valid photo ID to confirm my identity as the sender and authorize the release of funds to Timothy Felkner.

I sent $[redacted] to my granddaughter from Wal Mart (Store #[redacted]) on July 28. The money was deducted from my bank account but did not reach her. I have been trying to contact customer service to understand why the payment is delayed, but I cannot get through to anyone. I even waited for 3 hours on hold while a Wal Mart agent tried to reach you. My funds have been with you for 48 hours now. Whenever I speak to a representative, they place me on hold indefinitely. This has caused me immense stress for the past two days. Kindly return my money with interest as per your agreement by tomorrow. Otherwise, I will have to involve the District Attorney in Dallas. Please address this issue promptly. Reference number [redacted]6. Thank you.

I recently encountered an issue with my account that now requires me to enter my driver's license information. Unfortunately, my wallet was stolen just before I needed to complete a transaction. I reside in Ohio but am currently in North Carolina, making it challenging to retrieve my physical license. I am seeking assistance from the bureau to obtain my license online and have it mailed to me. Without the physical license, I am unable to continue using the service. Despite trying to send money through MoneyGram regularly, I am now hindered. I possess a photo of my license on my phone and am hesitant to provide personal information over the phone for security reasons. Can something be done to resolve this issue promptly? I value my security and would appreciate a speedy response to determine if I should continue using your app or explore alternatives.

Good morning, I am Mr. Pedro Antonio Guevara Millan. On July 27, [redacted], I sent a $70 money order to UZONDO OGWE, which arrived with the name OZONDO OGWE. The Money Gram office was informed, made the correction, but the money hasn't been collected. Please contact my friend Victor at [redacted] for the code to claim the funds. Urgent attention is needed. Contact me at 57) [redacted] or 57) [redacted]. Thank you. Pedro Antonio Guevara Millan