Moneygram Customer FAQ

If the money sent to your wallet hasn’t arrived since yesterday, it may be due to processing delays or an issue with the transaction. It’s important to double-check the transaction details and the status update from Moneygram. Confirm that the recipient details are accurate and ensure there are no issues with the receiving wallet service.

There might be a few reasons why your transactions have been rejected. One common reason is inputting incorrect or incomplete information during the transfer process. Another could be that you've reached your daily or monthly sending limit. Moneygram also uses security measures to avoid fraudulent activities, so the system may deem your transfer as suspicious and reject it. Lastly, transaction rejection might occur if the recipient is unable to receive money due to their own limitations or restrictions. Please ensure all information is correct and compliant with MoneyGram's policies and limits.

Si te bloquearon de MoneyGram y no puedes recibir remesas, desafortunadamente, no hay mucho que pueda hacer por ti. MoneyGram tiene el derecho de bloquear transacciones por varias razones, incluyendo la sospecha de fraude. Te recomendamos que te pongas en contacto con ellos directamente. Puedes encontrar el enlace a la información de contacto más actualizada justo aquí en la página que estás viendo. Esto te permitirá hablar con un representante de atención al cliente que puede ayudarte a entender por qué te bloquearon y posiblemente te ayude a resolver la situación.

If you completed your transaction in-store, please note that some features and services such as transaction tracking or changes might not be available online. For any changes, problems or inquiries about such transactions, you would need to return to the store where the transaction was completed or reach out to Moneygram customer service. The most up-to-date contact information is available on this page that you're currently viewing.

If a transaction was completed in-store at Moneygram, it's not available to manage online. If the recipient is having issues picking up the funds or if you need to request a refund, you would need to return to the same Moneygram location where you made the transaction to get assistance. Please remember to bring your ID and the receipt you got when you sent the money. They will provide the necessary assistance you need. Keep in mind transactions can only be modified or refunded by the person who sent the money.