Moneygram Customer Service Issues

I have been attempting to send money to a doctor in Mali who is caring for the mother of a young man I support in college. MoneyGram has flagged the transactions as suspicious and is preventing me from sending the funds. I assure you this is a valid situation as I have known this young man for over a year, and his deceased father has left him responsible for his ailing mother and young sister. The mother urgently needs medical tests as she is experiencing unexplained bleeding. Despite following MoneyGram's instructions to provide additional information, the transactions keep getting blocked, causing unnecessary delays. The doctor, Torrou Gilbert, has to interrupt his medical duties to retrieve the funds, which MoneyGram's location is nearest to. This situation is not a scam, and I urgently need to resolve this issue to assist with the medical expenses. I have contacted MoneyGram multiple times with no success or resolution.

I sent money to a recipient who could not receive it. After calling and requesting a call back, I was put on hold for hours at a time. The recipient received an error when trying to claim the money. I finally managed to speak to a representative while driving, amidst distractions. I explained the situation and expressed my frustration not only with the money transfer but with the difficulty in reaching someone and being left on hold for extended periods. When I requested a refund to send the money through Western Union, I asked to speak with customer service or a technician to address the phone issues and excessive wait times. I was informed that there was no one available, but the representative promised to email me and process the refund, which I appreciate. However, this does not resolve the ongoing phone and communication problems with MoneyGram. As my receipt mentions Walmart, where the transaction was done, I plan to contact Walmart to address this issue.

Subject: Money Order Photocopy Issue Dear Sir/Madam, I have been a loyal customer purchasing money orders for over 25 years. Recently, I requested a photocopy of a money order and was initially informed it would cost $18 for processing. However, I have now been asked to send an additional $25. Despite already sending the $18 and being assured it was sufficient, I am being asked for more money. I am confused and frustrated at this sudden request for extra payment, and I am concerned about the legitimacy of the process. I was told to send an additional $7 and proof that the previous $18 check was cashed via money gram. This situation has caused me distress, and I am unsure why these additional fees are being requested now. I would appreciate clarity on why more money is needed and assurance that my request will be fulfilled without further issues. Thank you, Virginia Greene

Funds were sent from Guyana to the USA to cover funeral expenses. However, there have been issues with the transfer process. The USA MoneyGram office at CVS on Grand Ave in Baldwin, NY claimed there were computer problems preventing the delivery of the funds to the recipient. When the sender tried to retrieve the funds in Guyana, they were informed that the money was already picked up. The receiver went back to the USA location and was informed that it would take an additional 48 hours to resolve the issue. Upon returning after 48 hours, the receiver was told that the funds had already been collected but couldn't provide information on who took them. It is crucial for MoneyGram to either return the funds to the sender or provide them to the receiver as no proof of the recipient's identity has been given, and no one should have accessed the funds without the required documentation.

In April [redacted], I bought a money order from Wal-Mart to pay my water bill. After not being able to find it, I discovered it hadn't been cashed. I tried to get a replacement and was charged more than expected. I had difficulty cashing the check because the routing and account numbers were cut off. I'm frustrated, especially since I can't reach a live customer service representative at MoneyGram to resolve this. I really need assistance with this issue.

I believe someone has made unauthorized transactions on my credit card and I have been a victim of fraud. Currently, I am on disability and urgently require the refunded amount for my expenses. I tried reaching out to customer service, and they mentioned needing reference numbers from MoneyGram for assistance. However, I am unable to provide these reference numbers as the fraudsters used my details. The fraudulent transactions occurred at the bank, with the first one being a payment of $[redacted] at 10:20 AM and the second one for $[redacted] at 10:21 AM. I am in a difficult situation as I need to pay my rent and car expenses promptly. Please contact me at your earliest for immediate resolution as my financial obligations are at stake.

My rental company misplaced my two money orders on September 1st. To replace them, I used Money Gram. After receiving two replacement checks from you and depositing them into my account, they were returned the next day due to a partially cut-off routing number, resulting in five overdraft fees. I have been unable to reach a real person at Money Gram for assistance. Although I requested two new checks be issued, I am being asked to pay the $18 fee again. I have not received any updates regarding this matter and seek clarification. The two checks you provided totaling $1,[redacted] cannot be cashed, causing inconvenience. It would be appreciated if you could waive the charges for issuing new checks since the ones sent previously were unusable. Kindly contact me regarding this issue. Case number: [redacted]5.

I am seeking copies of the front and back of two MoneyGram money orders that were verified as cashed by your customer service. The creditors I sent the payments to are requesting these copies after already receiving the front and back of the receipts. The MoneyGram receipt numbers are [redacted]17 for $[redacted] made out to Cardmember Service, and [redacted]28 for $[redacted] made out to Comenity- My BJ's Perks Mastercard. I am Angela Brnetic, the account holder for both payments, residing at [redacted] Ford St, Ansonia, CT [redacted]. Kindly inform me of the process to obtain copies of these money orders so I can forward them to the creditors for their investigations. These copies are necessary for my payments to be credited to my accounts.

Dear Miss or Sir, I, Amal Blidaoui, am reaching out to seek assistance with a transfer issue I encountered. While I was in Italy, I transferred [redacted] euros, as detailed in the document provided, to a friend also in Italy. However, my friend has been unable to access the funds despite them being available. The agent informed the recipient that the amount had been returned to me. The challenge I face is that I am currently in France (Paris) for a six-month internship, which hinders my ability to travel to Italy to retrieve the money. Likewise, my friend in Italy is unable to collect the funds. I contacted customer service but did not receive adequate assistance, and they directed me to communicate via email to explain my predicament. I look forward to your prompt response. Warm regards.

I operate an orphan care ministry in Uganda, and I have supporters in the USA and Canada who send donations through MoneyGram, which we rely on to access funds easily. Lately, transactions sent to me have been rejected, and the money bounces back to the sender. This has occurred on four transactions. However, when a different receiver is named, the transaction is successful, suggesting there might be an issue with my name specifically. I am puzzled as to why I am suddenly unable to receive funds via MoneyGram, especially considering it has always been my preferred method. I kindly ask for assistance in unblocking my name to resume receiving donations through MoneyGram. I assure you that I am a legitimate recipient and not involved in any fraudulent activities.

Every time I try to transfer money from my mother's debit card to mine, there are additional obstacles to overcome. Currently, I had to submit a copy of a photo ID, but it didn't specify if it should be mine or my mother's. The process was supposed to take only 30 minutes, but it's taking much longer. I'm in a difficult situation and rely on these transfers. What should have been a simple $50 transfer has turned into a complex ordeal. This situation is incredibly frustrating. I just want to transfer my money smoothly. Why are there so many complications? I'm unable to log into my account due to the ID issue. Please, allow us to complete the transfer between family members without all these difficulties. I haven't been able to reach a live representative over the phone.

Gentili Signori, Mi chiamo Ngnassi Nguelgna Myglange, nata il 30/06/[redacted] a Douala (Camerun). Attualmente abito a Torino in Via Francesco Guala [redacted], Italia. Sono una fedele cliente di Moneygram da diversi anni e invio regolarmente denaro alla mia famiglia in Camerun per sostenerli. Scrivo per richiedere lo storico di invio di denaro dall'Italia al Camerun per le seguenti persone: 1) TCHOUTAT Epse GUELGNA JULIENNE (mia madre) e 2) YOMPANG NGUELGNA MATURIN (mio fratello) dal [redacted] a oggi. Questo documento è cruciale per la richiesta del visto di mia madre presso l'Ambasciata d'Italia in Camerun poiché non ho più le ricevute delle transazioni e ne ho urgente bisogno. Mia madre ha un appuntamento per presentare il documento il giorno 07/12/[redacted] presso l'Ambasciata d'Italia in Camerun. Spero in una risposta positiva da parte vostra. Cordiali Saluti, Myglange Ngnassi

Subject: Urgent: Issue with MGO Transaction (#[redacted]3) I desperately need assistance regarding a recent money transfer transaction through MGO. I have a regular agent I use for monthly transfers, and I always instruct her to deposit the funds into my nephew Moses Eruviadje's bank account at Access/Diamond Bank in Nigeria. However, this time the money was made available for pickup instead of being deposited into his account, and there are no available agents near him to facilitate this. I am in a difficult situation with limited mobility due to a disability, making it challenging for me to rectify this issue quickly. I beg for your help in correcting this error promptly to ensure my nephew receives the much-needed funds without any further delay. I am puzzled by the increased cost of the transaction and urge you to allow me to send money online from the comfort of my home to avoid such errors in the future. Your immediate attention to this matter is greatly appreciated.

I am Rejanish V. from Qatar. I used MoneyGram via Ooredoo Money with Reference No. [redacted]5. I made an error by sending the money to India in my name instead of my brother's, Sanal Kumar S. I mistakenly wrote my name, Rejanish V., as the receiver. This mistake was discovered when my brother tried to pick up the cash. I am seeking a resolution to rectify this error.

Yesterday, I tried adding a credit card to my account to send money to my sick daughter in Cameroon through MoneyGram online, but I encountered an issue. Repeating the process with my registered credit card, I received a message stating, "We are unable to process your request at this time." I am under time pressure and need assistance to proceed with my transfer request. Thank you, Emile N. Rue de l'Amazone 40, [redacted] Brussels

Since [redacted], I have been sending money to Ayu Suwarni in Denpasar, Bali for her birthday. Initially, I used MoneyGram at Schlosstr in Stuttgart, but for the past three years, I have been using your shop in Stuttgart-Mitte. In the past, the recipient has always received the money; however, this year she did not. I was told that I forgot to include her second first name "Agung." I corrected this information at your shop in Stgt-Mitte on December 9th, and they assured me that the reference number [redacted]9 would remain the same. On December 11th, Mrs. Suwarni informed me over the phone that she still had not received the money because her first name was still incorrect. I called your shop and was told that they could not provide information over the phone and that I needed to come in person. I did so and was reassured that everything was okay. What should I do now? I cannot keep traveling to Stuttgart due to the current situation, especially since it costs me 6 euros each time. How can I ensure that Mrs. Suwarni finally receives the money? - J.K.

I recently sent $1,[redacted] to my spouse through MoneyGram. When they tried to collect it at CVS early in the morning, they were given a check or money order. Unfortunately, the check got ruined in the washing machine. Despite having the reference number, being with my spouse, and providing all transaction details, MoneyGram is unable to reissue a check or refund the amount without the check number. We have spent hours on the phone going in circles with no resolution.

Hello, my name is Christiana Kanga, and I have been using Moneygram for many years to send money. However, my recent experience with Moneygram has been disappointing. I sent money on 21/12/20 to a family friend named Ernest B Konjoh in the US 🇺🇸 with reference number [redacted]3. We needed the money for him to travel to Sierra Leone for our grandmother's funeral. Unfortunately, when he tried to collect the money, Moneygram declined the transaction, citing that he was sending too much money to people. He needs the money urgently as he is supposed to return home on 27/12/20 to bury our grandmother. I contacted Moneygram today, and they mentioned it would take 3 to 10 working days to refund the money, which we cannot afford to wait for as my uncle needs it for the burial preparations. We are in a difficult situation and urgently require the funds to be able to send them to him.

Hello, I attempted to send funds twice via MoneyGram to Colombia for Christmas, in order to support a child in purchasing food, but the transactions were not accepted after waiting in line for an hour. I contacted MoneyGram before and was asked for the error code. I visited the CPost Int. Curacao today to try again but faced the same issue with no error code provided. My account number is [redacted]. MoneyGram has rejected this transaction to protect the consumer and not collect funds. My phone number is [redacted]. - Harold O.

I visited a Moneygram branch on Albany Avenue in Hartford, CT, on December 31, [redacted], to send a money transfer. Unfortunately, I had a negative experience with a very rude and unpleasant representative. As soon as I arrived, her attitude was off-putting, and she seemed frustrated. When another customer and I arrived at the same time to make our transactions, I finished filling out my form before him. However, when he needed to make a quick correction on his form, the representative told him to go to the back of the line, causing him to be served after three customers who arrived after him. I tried to speak up in his defense, but she reacted poorly, tossing my ID, money, and form aside and ignoring me until all other customers had been helped. The way she treated me, a 66-year-old sending money for a nebulizer for my asthmatic nephew, was disrespectful and unprofessional. Her behavior on this and previous visits makes me concerned that her poor customer service will drive customers away. Thank you for addressing this matter.