Moneygram Customer Service Issues

Three years ago, I had a MoneyGram account using my current email. I recently tried to log in but couldn't remember my password, so I attempted a password reset. However, the system said it couldn't find my account. When I tried to create a new account with the same email, it indicated that there was already an account associated with it. I'm stuck in this loop and unable to reset or create a new account. I've asked for help to resolve this technical issue and escalate it to find a solution for my email problem, but they suggested creating a new email instead. I believe this is a technical issue, but I'm unable to reach technical support. I've called multiple times, and each representative has advised me to create a new email. My current contact email is the one I want to use.

Hello MoneyGram admin, I am experiencing issues with receiving a MoneyGram transaction sent to me in Nigeria from Lebanon. There was a mistake with the receiver's name. I was informed at the receiving center to have the sender edit the receiver name. The sender made the correction the next day, which was last week on Tuesday, the 19th of November, [redacted]. Since then, the money cannot be tracked, and we are unsure of the transaction's status. The sender visited the MoneyGram location in Lebanon to address the issue but did not receive a satisfactory explanation. I kindly request your assistance in rectifying this transaction promptly and providing me with an update. I am also inquiring if the reference number was changed when the name was edited the following day. Reference number: [redacted]4 Sender's name: Elias Adib Fares Receiver's name: Adekunle Yussuf Hammed Thank you for your attention to this matter.

I recently attempted to send money online for the first time to my son and accidentally made three transactions. I have since canceled them and am waiting for my refund as soon as possible. This money is crucial for paying my bills. Could you please let me know when the $[redacted] total will be returned to my Debit Mastercard? My name is Sandra Childs, and you can reach me at [redacted] or email me at [redacted] Thank you.

I received $[redacted] from Emmanuel in the US, but someone else picked it up before me even though I didn't share the code with anyone. I got a call from someone claiming the network was down, but they are fixing it. I don't know the person with the number (+[redacted]96) or how they got my number. I need help with this situation. How can someone collect money without showing the original ID? This is very concerning.

I am experiencing difficulty sending money through Moneygram. Whenever I attempt a transaction, I receive an error message stating, "We cannot process your transaction." Despite successfully sending money many times in the last six months, this issue persists. I am considering using Western Union instead. I have contacted phone support multiple times without resolution. It seems no one at Moneygram can assist with this recurring "SYSTEM ERROR". I even tried creating a new account with a different email, but the problem persisted. I am hoping someone at Moneygram can address this and rectify it promptly. Thank you.

There was an issue with the recipient being able to collect the money I sent due to the bank officer abbreviating her name. The beneficiary is Miss Phanatchakon Buachum in Malaysia, but on the paperwork, her name was written as Miss P. Buachum. This has caused her difficulties in receiving the funds. I possess receipts that show her full name correctly. I am seeking assistance in resolving this matter promptly so that she can access the money.

My friend sent me money from Indonesia. I went to the bank to receive the payment, but they informed me that there was an error in the transaction. They advised me to reach out to the sender for clarification. After contacting my friend, he assured me that there was no issue on his end and that the problem might be in Pakistan. Upon further communication with the sender, he mentioned speaking to a customer service officer who confirmed that the payment issue originated in Pakistan. Unfortunately, I am still unable to receive the money.

I need some guidance on what to do since my receiver didn't receive the money through MoneyGram due to an error in the middle and last name. The correct name should be Mary Jean Asanza Andanar, not Mary Jean Andanar Asanza. I mistakenly switched the last name and middle name. I wish to correct this mistake. How can I proceed? Your assistance is greatly appreciated. Thank you and God bless.

I sent x euros to a real estate agency manager in France, but your department is withholding the money until I provide justification for the large sum. The agency, Nawali, specializes in selling land in Senegal to clients from the African Diaspora. As I am using your services in Germany, I seek assistance in resolving this matter promptly. I can provide the sales contract for verification if needed. Thank you for your prompt attention to this issue.

I made a $[redacted] transaction, received a reference number, and the Pearson I authorized to pick it up was denied due to an error. The funds have not been withdrawn from my bank account, which is now closed. Despite speaking with four Moneygram customer service representatives, they claimed fault lay with me for not using an authorization number instead of the reference number provided. The website glitch that displayed the reference number instead of an authorization number was dismissed as my fault. They asked intrusive questions about the purpose of sending the money and my relationship with the receiver, without verifying with the receiver, making the account unlock process daunting. Feeling discouraged by the whole experience, I am reluctant to use this service again.

I used the RIA mobile app to transfer $[redacted] on January 8th or 9th, paid with my debit card, but I did not receive a tracking number. I usually get a confirmation screen but didn't this time. I expected to receive an email or SMS with transfer details but haven't received any notifications. The money is still pending in my bank account. After contacting RIA, I was informed that the transfer was handed over to MoneyGram. The recipient, Precious Okiotor, in Nigeria, has not received the funds in their First Bank of Nigeria account. I have not received any notification from MoneyGram about receiving the transfer. Without a tracking number, I am unable to track the transfer online. If the transfer cannot be completed soon, I request a refund to my debit account. Contact me at [redacted] or [redacted] for updates. Thank you.

I recently made an online MoneyGram transfer intending for it to be picked up at a store by the receiver. Unfortunately, it was sent to their bank account instead. When I called MoneyGram to change it to a store pickup, they informed me that it was not possible. I then decided to cancel the transaction with the expectation that the money would be refunded to my account promptly. However, I was informed that the refund would not be available until the 14th of the month, which is 15 days away. This delay is causing me significant distress as I need the funds urgently to pay my landlord. Unfortunately, the bank advised me that the release of the money is in MoneyGram's hands. Can anyone provide guidance on expediting the return of my funds back to me?

I'm facing a significant issue due to the recent Coronavirus outbreak in China. Despite being advised to stay home, I urgently need to send money to my mother for financial assistance and to deposit funds into my French bank account. However, my transaction was unexpectedly cancelled by customer service citing suspicions. Sending money through banks in China is costly and time-consuming. I'm a teacher in Beijing with no history of suspicious activities and pay my taxes regularly. Could you please provide a solution for my mother to receive the money safely?

I sent a MoneyGram on March 3, [redacted], reference number [redacted]0, to Reuben Michael Oseke in Nigeria. The first time I entered the name as "Oseke R Michael," which appeared that way on his identification. However, his correct name order is Oseke as the surname, Reuben as the first name, and Michael as the middle name. I contacted the 1-[redacted] number to rectify the error and update the name so that he could receive the money. Subsequently, I sent another MoneyGram on March 4, [redacted], reference number [redacted]3, with the name correctly listed as Reuben Michael Oseke, as confirmed by your employee. I am Jean McIntosh Capel from [redacted] Forest Ave, Landrum, South Carolina, [redacted], USA. My phone number is 1-[redacted]. Despite the correction, my recipient was only able to pick up one MoneyGram due to a misspelling in the first name. It was entered as "Ruben" instead of the correct "Reuben." This has caused inconvenience for him, requiring two trips to receive the money, and now he is informed he cannot pick up another transaction for 24 hours. I am frustrated with these mistakes and seek urgent assistance to resolve this issue promptly.

On 18th March, my sister made a money transfer from the UK to my bank account in the Czech Republic. However, the funds have not reached me yet. When checking through their website's tracking feature, the transaction is recognized, but due to it being initiated in-store (at a post office), further details are not available. I have submitted complaints via the website forms, but only receive automated email responses promising a follow-up that never happens. In addition to this, I have reached out to their helpline twice. Initially, I was informed that my sister had not provided her ID online, which turned out to be false. The second time, another representative mentioned a "system issue" and advised me to wait. Despite the company advertising a quick service, it has been a frustrating experience with no clear resolution in sight.

I transferred money from the UK to my bank in the Czech Republic on 18th March, but it hasn't appeared yet. When I track the transaction on their website, it's recognized, but as it was started in-store, they can't provide more information. I've filed complaints through their website forms, but only receive auto-replies promising a response soon. I've also called their helpline twice. The first agent falsely claimed my sister hadn't submitted her ID online, and the second cited a "system issue" and advised me to wait. They market this as a fast service, so I'm frustrated by the delays.

I was recently informed that I am unable to use MoneyGram for money transfers. Despite speaking with "Michael," the Supervisor for Online Transactions, I was given no explanation for the issue. This is the second time I have called regarding this matter. Initially, I was told the errors were due to trying to use a business card. I switched to a personal card, but the transaction still failed. In the past, transferring money has been simple, so this current experience is frustrating. Being told MoneyGram is not an option for me is quite infuriating. I am seeking a call to discuss and resolve the situation, along with an apology for the lack of clarity in handling this matter.

Hello, I need assistance with my Moneygram account issue. I've been using the service for over 10 years. My old profile "[redacted]" has been locked for years without my knowledge. Even though this profile is locked, I still receive transaction messages on it. I suspect maybe someone tried to use it or I made a mistake with the password long ago. As I needed to send money to a Filipino family amidst the job losses due to the coronavirus, I couldn't go in person due to lockdown restrictions, so I created a new profile "[redacted]" After providing all the necessary information and receiving confirmation that my new profile was approved, I initiated a transaction to send money to the Philippines. Shortly after, I received an email stating my transaction was canceled, and my profile was closed for supposedly breaching terms and conditions. I'm unsure of what I didn't comply with, as I often find the lengthy terms and conditions difficult to understand. I urgently require access to my account or I will have to seek an alternative service. Thank you, R. Griffault

I'm experiencing frustration with the process of sending money to my elderly disabled friend who had a difficult time at multiple pick-up locations due to machine errors. She had to wait for over an hour and was unable to complete the transaction. Despite successfully sending money via MoneyGram previously, this recent experience was upsetting for her and ultimately unsuccessful. I would like to request a full refund for this transaction.

SF Case Number [redacted]9 I have attempted numerous times to complete the money order replacement form online. Each time I fill it out, I am unable to click the submit button, and it remains on the same page. The 1-[redacted] number provided for questions is not working to connect me with anyone. It is entirely automated, with no option to speak to a representative or wait on the line. I want to file a refund request instead of requesting a replacement. I have no confidence in money orders or the postal service as the money order has not arrived. The online form I filled out multiple times is not functioning correctly, as it does not progress to the confirmation page after clicking submit. I am seeking assistance over the phone with a representative to address this issue and request a refund. If my calls and requests continue to be ignored, I will escalate this matter. Please contact me at my phone number [redacted]. The money order serial number is [redacted]0 for the amount of $93.00, purchased on February 24, [redacted]. Regards, Chris