MasterCard Customer Service Issues

I am a Capital One MasterCard account holder. On June 27, [redacted], I was charged $[redacted].33 at an Apple Store in Freehold, NJ. I opened a fraud case with Capital One, case number [redacted][redacted]. After their investigation, Capital One declined to reimburse me, stating that my chip was used in the transaction. I explained that my MasterCard was in my pocket, and therefore couldn't have been used. They claim the chip was used and cannot be duplicated. I request verification that the chip was used and assurance that the recent cyber attack on Capital One didn't compromise my data or the unique information on my chip.

I need help with enabling customers to make purchases with a credit card. I've tried to complete the "Surcharge Disclosure Form" online for over three weeks, with assistance from Payscape. Although I can fill out the form on the Mastercard website, after clicking "Submit," I receive a message stating they are "working out a few kinks" and to try again later. Can I submit the form using an alternative method?

I received an email regarding an internet order for two (2) Milwaukee drills totaling over $[redacted]. After many unsuccessful attempts to reach customer service by phone, I am reaching out here. A card ending in ([redacted]) was fraudulently used in my name. I suspect foul play at the Home Depot store in the Bronx as personal information may have been compromised. Kindly investigate this issue promptly. I want to clarify that I do not possess a MasterCard in my name and am not liable for any unauthorized purchases made. Thank you for your attention to this matter.

I work at Wendy's in Bulls Gap, TN, and use a ComData pay card. Recently, someone I work with fraudulently transferred $[redacted] from my card using peer-to-peer payment. Despite confronting them, they deny the theft. Wendy's claims they can't assist. I've contacted ComData more than 20 times since August 9th, when I discovered the theft. They have not followed their policy of crediting the amount within 10 days. Instead, they mention it might take up to 21 days. This situation has been distressing; I even attempted suicide and now reside in a homeless shelter due to financial difficulties. I truly need my hard-earned money back.

Dear Sir, King Marketing, On 22/06/[redacted], a customer, Mr. L.M, last four digits of the card ended in [redacted], purchased rice from our store using a credit card. We provided the rice using credit card swipe. The transaction failed at 8:48 pm, and we delivered the rice to him at 10:30 pm without knowledge of the failed transfer to the bank. We have reported this to the bank's customer service and also escalated the issue to the police. However, we are yet to receive any information or updates. We have also informed the state bank about this incident. We kindly request for further assistance or information regarding this matter. Regards, P.R. Marketing Contact: [redacted] Email: [redacted]

I bought a 19-night stay at a hotel in February through an online booking company for [redacted] euros with Amoma. Unfortunately, Amoma ceased trading on September 13. Despite reaching out to Amoma, Mastercard, and my bank, I have not received any assistance. Mastercard mentioned they could only refund if the payment wasn't made directly by me. Additionally, my bank noted that since Amoma is considered French even though it's Swiss with a French bank account, they might not be able to assist. It's frustrating to feel like my money is gone while these big institutions seem unaffected. I believe that providing Mastercard with detailed justifications via email could lead to a different outcome rather than speaking with a phone assistant on their emergency line.

I am contacting you regarding my 87-year-old mother's Citi Shop Your Way Mastercard account. As her son and her Power of Attorney, I recently spent over an hour on three separate speaker phone calls with three different customer service agents from the Sears Shop Your Way card, with my mother present for verification. Despite assurances from the representatives that they would promptly contact us for verification via phone or text, we did not receive any communication. Additionally, when I requested to speak with a supervisor during the third call to cancel the account, I was denied. I am considering filing a complaint with the BBB and may seek legal counsel if this matter is not resolved promptly and professionally. I am concerned that the conduct of these customer service representatives may be intentionally obstructing or prolonging this process, potentially constituting mistreatment of the elderly.

I am experiencing significant issues with HSBC Mastercard. After applying for the card and discovering they are a foreign entity, I sought guidance online and was advised to file a complaint with the Consumer Financial Protection Bureau. Recently, I received an email from them stating they found no issues and closed the case. Since then, they have been calling me multiple times a day, even on holidays like Thanksgiving. On Labor Day, a foreign individual called and threatened to close my account if I didn't provide additional information, despite me already giving it during the lengthy application process. The back-and-forth communication has been frustrating. Their system was challenging to navigate without help from their chat line. Despite being approved for a credit limit of $[redacted], these incessant calls from foreign representatives persist. I have documentation of my exchanges with HSBC and the Consumer Financial Protection Bureau. If anyone is interested in investigating this questionable company operating in the U.S., please reach out to me.

I spoke with a Mastercard representative this morning regarding issues I've encountered with my wife's card. Despite informing him of my wife's advanced Alzheimer's Disease and her inability to complete tasks, he insisted she confirm her identity over the phone. Even after explaining her condition, he refused to understand and proceeded to ask her to speak a paragraph with the last 4 digits of the card. Frustrated, I asked him to cancel the card and vowed never to use Mastercard again. I also had to pay a late fee I had already settled. This experience has led me to sever ties with Mastercard for good. James J. B. Jr. & Shirley L. B. [redacted] Sylvan Way, Pasadena, Maryland. #[redacted] P.S. Our credit score is [redacted] despite a previous [redacted], which I attribute to Mastercard's mishandling. We are responsible customers.

I recently experienced an issue with my Momentum prepaid MasterCard where I lost my card and reported it to the company, but it was still being used by someone else. Despite reporting it lost and requesting a replacement, the card remained active, leading to unauthorized transactions. Momentum transferred my dispute to Incomm, who determined there was no error. I feel that the lack of password protection on the card allowed unauthorized access to my funds. I attempted to resolve the issue with Momentum's customer service but was unable to escalate it. Now, I need to contact Incomm but they only communicate in writing. I am looking for guidance on how to proceed in order to recover my lost funds. Thank you.

My 16-year-old daughter's identity has been used to obtain a card used on Amazon without our knowledge. Our police chief suspects identity theft. The last four digits of the card are [redacted]. The email linked to the account is [redacted] Unsolicited packages with her name are being delivered to our address, but nothing matches her account.

After spending 3 hours dealing with several agents, I ended up being disconnected. Eventually, I managed to sign up for online banking with the help of a chat agent, only to face access issues later on. After a long wait on the phone and being transferred multiple times, I was informed there was a hold on my account, which I thought was resolved. However, I still could not access online banking. After calling again, I found out that my information had been updated, and a new card was on the way. Unfortunately, I now have to wait 10 days to receive the new card. Despite my efforts, I am unable to obtain a copy of my November statement for a house closing. I am frustrated that I cannot access it online or receive it via email as statements are typically sent monthly that way. This situation has left me feeling angry and helpless.

I have been experiencing issues with SYW cashing my checks through online banking. I am looking to make a full payment on my account. Today, when inquiring about my balance, it appears to be higher than previously quoted (hopefully due to late fees). There have been multiple phone calls between my bank and SYW regarding this matter. I am diligent about paying my bills on time, and it is unusual for checks to be returned to my bank. I am concerned about the impact on my credit score. The car dealership even mentioned that it could affect my ability to make a purchase based on my credit score, but I remained skeptical. - M.G. [redacted]

I have noticed unauthorized charges on my MasterCard statement from bls*whoeasy dating back to April [redacted]. The charges were made monthly until January [redacted] for $19.95 and $15.86, which I did not authorize. I thought I canceled the account in April [redacted], but I received charges again in January [redacted]. When I realized the issue in January [redacted] after only making three purchases, I contacted my credit card company and discovered the charges were from whoeasy. Despite canceling the account in April [redacted] and getting a refund for one charge, they continued to bill me. I have requested refunds through emails for the unauthorized charges totaling $35.81 each month for 12 months, but the company refused to reimburse me. I have since canceled my MasterCard and received a new one to prevent further unauthorized charges.

I'm looking to dispute a charge on my Walmart card for an undelivered item. When I contact Walmart, they claim my card number is not in their system, despite my frequent use online and in-store. Despite multiple calls, they cannot locate the number I provide. Oddly, the online account shows the purchase location as Poland instead of the U.S. I fear that my card may have been compromised as I suspect it won't be recognized for future purchases. Repeated attempts to reach Walmart have been futile, and I am struggling to explain the situation to a real person. Can anyone offer assistance with this issue, please?

I've been receiving multiple calls this week from [redacted] in Arizona, stating I can lower or eliminate my credit balance by making 3 minimum payments on my MC. They said they're from Visa and MC in the Cardmember Services department, then connected me to a financial consultant and a verification officer, and finally to Arco Services, which negotiates balance reductions with banks. They mentioned boosting my MC balance by $[redacted].08, promising it will vanish when I make the 3 payments. They also asked for a $20 fee for a credit monitoring service for 12 to 18 months. I'm worried this could be a scam and fraudulent.

I am seeking assistance from my fourth bank to recover my funds from a scammer, like the other three banks already did. I have initiated chargeback requests with three banks where I hold MasterCards. Two of them successfully processed the claims with MasterCard and returned my funds. Additionally, I managed to retrieve my funds from a BPay payment provider as well. Unfortunately, the third bank, CBA, has been uncooperative, providing various reasons for rejecting my claim each time I escalate it. They have cited reasons like being out of time, lack of rights to claim, or MasterCard not supporting payments to FX Brokers. However, considering that the other banks managed to secure chargebacks, these excuses do not seem valid.

Hello, I appreciate you taking the time to help me resolve a misunderstanding. I am an abstract artist working under the company name Custom Painting By Michael Owens The Artist. I sell my art online through various platforms. Additionally, I offer interior and exterior painting services through my website custom-painting-by-michael-owens-the-artist.business.site. You can also find me by Googling Michael Owens The Artist, where you will see my other venture, Michael's Top Quality Painting & Power Washing, which provides full-service cleaning. I applied for the PPP grant for small businesses but was informed they were out of funds. To diversify and sustain my business, I expanded into eco-friendly power washing and cleaning services. Despite making sales, my funds are currently on hold due to a misunderstanding with my merchant. I assure you that all my activities are legitimate, including murals, portraits, custom paintings, and flooring services. I am reaching out for assistance to resolve this issue promptly so I can continue providing for my employees and clients. Your help in this matter would be greatly appreciated. Please contact me at [redacted]. Thank you. Michael Owens The Artist.

Over a month ago, our Mastercard was compromised. We contacted the fraud department, canceled the card, and were assured a replacement would arrive shortly. We received a form letter from the fraud department on April 17 and completed a fraud investigation form. Soon after, we received instructions for our new card and setting a PIN, but the new card has not been delivered. Despite multiple attempts to address this issue, resolution has not been reached. We kindly request expedited delivery of the new card.

About a month ago, our Mastercard was compromised. The bank canceled it after noticing unauthorized purchases. They mentioned that a new card would be sent shortly. We received a letter from the Synchrony Bank Fraud Investigation Unit on April 17 with a form to complete, which we returned. Later, we received instructions on setting up a PIN for the new card, but the card itself never arrived. Despite several attempts online to resolve this, we have been unsuccessful. We are still in need of the new card. Thank you.