A:Press 1 for English, must choose an option 1-4.Our free phone can also navigate phone menus to get a live human at MasterCard for you.
Q:
Does MasterCard offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for MasterCard below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this MasterCard phone number to document the phone system.
Here is how our research team describes the way the MasterCard phone system greets you: Mastercard cardholder, press 1. Merchant, press 2. Financial institution, press 3. Not a member but would like info about our services, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, must choose an option 1-4.
Below are some clips we've found from MasterCard's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Mastercard assistance center.
To continue in English, press one.
If you are a Mastercard cardholder, press one.
If you are a merchant, this call may be recorded or monitored for quality purposes.
Please know that Master card will handle your information securely.
But for more information, please visit us at Mastercard dot com."
Excerpt from a call with MasterCard
Thursday, January 25, 2024 8:47 PM
They may ask you to enter information with the dial pad
"Thank you for calling the Mastercard assistance center.
To continue in English, press one.
If you are a card this call may be recorded.
Please enter your Mastercard card number followed by the pound or hash key."
Excerpt from a call with MasterCard
Tuesday, November 26, 2024 7:10 PM
What are the hours and when should I call?
MasterCard operates the call center for this 800-627-8372 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 893 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the MasterCard call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MasterCard phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MasterCard staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MasterCard is Sunday.The most busy day to call is Thursday, which averages 121% more phone calls by comparison.Again, this is based on a sample of 893 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
Calling this number proved to be almost completely ineffective, as you cannot really use the number if you aren't a MasterCard holder or merchant. That wouldn't be a negative on its own, but the menu sets up in a way that makes people think that they can get information without being able to do so.
When I called, I was first taken to the main menu and asked to choose my language. I was given options of English, Spanish and French before I selected English. I was then asked if I was a MasterCard holder, a merchant or a provider and given an appropriate button to hit for each selection. If I met none of the three, I could choose button no. 4 for information about signing up with MasterCard.
I selected button no. 4 and waited for the system to provide me some information. But all the system gave me was the website to sign up with MasterCard and told me that I could apply for a card there. I waited to see if there would be any other information, but there was not. The system asked me if I would like that information repeated, and I said that I would not. The system then thanked me for calling and automatically hung up the phone.
Overall, I was not impressed with the information available from the call. I get that MasterCard might not want people who are not yet card members to call their phone number, but if that's the case, there's no point to making someone press a button just to get the web address. Simply putting the web address in the menu and telling callers to go there if they need help with getting a MasterCard account would be more helpful.
Based on this, I'd hesitate to use this number, as it seems the setup is wasteful.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call MasterCard
If you have time to do a bit of reading before you call MasterCard, we recommend you read over some of our problem-specific articles.
This article discusses the steps you need to take to get your Mastercard credit card account unlocked. It also shares the information you will need to have with you before you talk to your bank's customer service representative. It suggests reaching out to Mastercard if you need help with these steps.
This article discusses the steps you'll need to take to recover your Mastercard account. It shares that you'll need to first access the website of the bank which issued your Mastercard credit card to you. It also shares that you'll need to have access to your last name, your Social Security number, and your date of birth to complete this process. This article suggests that you reach out to Mastercard if you have any questions or if you require any assistance.
Click the link above to get answers to just about any MasterCard customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to MasterCard, and their purpose. Are any of these similar to the reason you are trying to call?
Card declined issue: "I'm having an issue with my MasterCard being declined at Kohls because they think it's fraudulent."
- From a call lasting 6m 10s , Dec 5, 2024 1:48 PM
Information about why customers call MasterCard is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- MasterCard customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MasterCard's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MasterCard agent. This phone number is MasterCard's best phone number because 9,552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-627-8372 include Lost or Stolen Card, Account Access, Pay Bill, Fraud, Dispute a Charge and other customer service issues. Rather than trying to call MasterCard first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, MasterCard has 1 phone number. It's not always clear what is the best way to talk to MasterCard representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MasterCard. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MasterCard. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
