MasterCard Customer Service Issues

As an American traveler in Italy, I made an error entering my debit card PIN at an ATM, leading to my card getting blocked. I contacted Ally Bank for assistance, and while they reset my PIN, the automated mastercard system they transferred me to failed to work. After receiving a direct number from Ally (1-[redacted]), I made 43 attempts to set my new PIN to no avail, leaving me in urgent need of access to my funds while abroad. Despite contacting Ally Bank multiple times, they have been unable to resolve the issue. I am seeking a prompt resolution to this matter as I require immediate access to cash.

I am experiencing an issue with my debit card on a website where I frequently make purchases. The website is stating that my card is locked. I have contacted Capital One, and they have confirmed that there are no problems with my card or account. The message I am receiving mentions "Verified by Visa" and that my account has been locked for protection against unauthorized use. It advises me to contact Customer Service to unlock my account before making purchases on participating online stores. I will need to provide an alternative form of payment to complete my purchase or click "Continue" to proceed.

I have been using this card since [redacted] for purchases on Poshmark without any issues. However, two weeks ago, the card was declined due to a bank error. I contacted Direct Express, the card issuer, and Poshmark to resolve the problem, but both parties said everything was fine on their end. The fraud department contacted me for information, and despite being hesitant initially, I provided the necessary details. I was then informed that there were no issues with the card or account. Although they assured me everything was fine, I felt uneasy and requested the fraud department's contact number. When I called, they asked too many questions without proper verification, which made me uncomfortable. I need the card to work as it is linked to my main account and is crucial for my livelihood. I prefer using Poshmark over other platforms, and I want to resolve this matter with MasterCard swiftly. I need their assistance to rectify this situation promptly to avoid disruptions to my daily activities.

I saved my MasterCard in [redacted] for emergencies or special purchases. The amount was not specified but was on a gold cover indicating between $50 and possibly $[redacted]. When I attempted to use it, I couldn't determine the exact balance, and there would be a $2 monthly service charge from [redacted] onwards. I estimated around $[redacted], but I'm unsure as it was a retirement gift. Checking online failed, so I contacted customer service, encountering unhelpful and rude representatives. Typically, gift card balances can be checked by phone with the card number. Since I haven't used the card, there should be funds remaining. I wish to utilize the remaining balance. The expiration date is 6/23. Please provide guidance.

My Exceed Mastercard was lost or stolen, and I called to cancel it within 24 hours. $[redacted] was taken from my $[redacted] balance over 16 transactions in one day. Despite sending disputes and paperwork, they keep asking for the same documents. As your logo is on the card, can you assist me in recovering my money? I was on leave for knee surgery when my disability funds were stolen. I'm struggling to get clear answers from the Walmart Exceed Payroll Card company. Thank you for reading this and your help is appreciated.

My father and I previously worked together, utilizing my PayPal account for online purchases. We settled transactions, although he opened 15 disputes against me using his card. By mid-July, my father faced financial difficulties and could no longer reimburse me for expenses. Consequently, I secured new employment and moved forward. This decision upset him, leading to our lack of communication. He falsely reported the purchases as fraudulent due to his financial strain. I acknowledge my responsibility in this family business matter and am prepared to settle the 15 disputes promptly. However, communication with my father has ceased, preventing me from acquiring the necessary details for repayment. Despite his reluctance, I am committed to resolving this issue and compensating for the disputed transactions. Your assistance in facilitating this payment process would be greatly valued. My name is Travis J. Hoffman from Jasper, Indiana, residing at [redacted] Ashwood Drive, and my father is Terry L. Hoffman of Jasper, Indiana, residing at [redacted] N [redacted] W. I am eager to rectify this situation but lack the means to access his credit card information for settlement purposes. Any guidance you can provide would be immensely appreciated.

I completed a Mastercard application at my bank, but they only mail out the applications and don't issue cards. They advised me to wait two weeks for contact from Mastercard, but it has been over a month now, and I am unsure about my application's status. The bank mentioned I should contact Mastercard for updates. When I called Mastercard's customer service, the automated system directed me to apply for a card online. I am seeking assistance in checking my application status.

I recently discovered a fraudulent MasterCard account opened in my name. The unauthorized purchases were made on iteckdeals.com and shipped to an address in Miami, Florida. I reside in Tennessee and have no connections to Florida. Upon contacting iteckdeals, they mentioned looking into the issue. However, I just received an email confirming a warranty purchase that I did not authorize. The items in question include an Apple iPad 16 GB (order [redacted]16), Apple MacBook Air 11.6 for $[redacted].99, Apple iPad Pro 9.7 for $[redacted].99, and a 6-port USB card reader for $29.99. These items appear to have been ordered consecutively. Thank you, Merril.

I am having trouble setting up my Mastercard SecureCode for an online purchase on heroes-wow.com via PaymentWall. Upon being denied, I reached out to PaymentWall who mentioned it was not fully set up and advised me to contact my provider. Unfortunately, I have had a frustrating experience being bounced between my bank and Mastercard for over 30 minutes. The last call ended abruptly when the customer support representative hung up without addressing my concerns. I simply want assistance in establishing my SecureCode to conduct secure online transactions. Dealing with unhelpful and impolite customer service representatives is not the experience I expected with a card I have held for a long time.

I am the caregiver for my disabled adult daughter, who is incapable of managing her finances. With Power of Attorney, I had set her Mastercard limit at $[redacted], but it was increased to $[redacted] without my consent. I called and had it corrected, with reassurances it wouldn't happen again. Yet, her limit has been raised once more recently, causing her to charge up to $[redacted].40. This situation is distressing for our family. Despite my attempts to explain her disability and my authority over the account, the issue persists. I fear for her financial well-being if the limit is increased further. I have invested significant time on calls addressing this, to no avail. If this continues, I may have no choice but to cancel the card to prevent overspending. I hope Mastercard can comprehend the gravity of the situation.

I hired a business for a service and paid them, but they never completed the work. They promised to refund me in an email, but are now refusing. I opened a dispute and provided evidence that they did not fulfill their end of the deal and agreed to a refund. Despite them not showing proof of service, the dispute was ruled in their favor because they simply responded, indicating they don't intend to refund me. This feels unjust as they essentially scammed me, committed fraud, and stole from me through deception, yet they are the ones deciding if I get my money back. How can this be fair?

I have encountered significant losses and frustration with your agent, KB bank, in Korea, which manages my MasterCard accounts. They have disregarded your standard security protocols for my three Master Cards by approving charges made in Vietnam, despite my timely report of the theft on June 15, [redacted]. The first charge was denied due to exceeding the limit, a red flag that should have prompted further scrutiny. However, subsequent charges within 90 minutes, totaling close to $6,[redacted] USD, were approved without verifying my identity or considering my usual purchasing patterns. KB bank in Seoul needs to take responsibility, in line with the liability agreement with Mastercard, and refund the money lost from these fraudulent transactions. I urge you to enforce the security policies and protect customers like me, such as in this unfortunate situation. Yours sincerely, Kwon, Y. E.

I am disappointed with Newegg as they sent me a broken laptop that does not work. Despite being under warranty, they refused to provide me with an RMA. When I tried to stop the payment through BJ’s Comenity Bank, they mishandled my dispute, claiming I said I did not receive the laptop. After explaining that I received a faulty laptop, not a working one, the bank insisted on their decision and showed no concern for my situation. Threatening to involve the credit card company was brushed off, and when I reached out to the CEO of BJ’s Comenity Bank, I received no response. I possess all the necessary documentation to support my case. Thank you for your attention to this matter.

Please call me regarding the following. On November 17, [redacted], I was shopping at ShopRite in Thornwood, NY. When I checked my receipt at home, I noticed my bill was charged to a MasterCard ending in [redacted] for $28.41 at 4:07 PM. I do not have a MasterCard; I pay with a Discover card. ShopRite mentioned they would try to locate the young woman who paid before me. I want to ensure she is not charged for my order. Today, ShopRite stated they could not find her. Can you assist? - Anna Z.

My husband bought a refrigerator, ice maker, and a dishwasher in July this year. He has the receipt for these items. Unfortunately, I passed away in August and I'm unsure where he kept the receipt. Now, I am facing issues with the ice maker. The store advised me to contact his credit card company to locate the transaction for the refrigerator and ice maker to obtain a warranty or proof of purchase. Can anyone assist me with this? For further communication, you can reach me at [redacted] or email me at [redacted]

I am a customer named A.A. I have a prepaid Mastercard issued in Trinidad and Tobago, which has been causing me a lot of trouble. Every time I try to call the supposedly toll-free number provided, I end up getting a busy tone after being transferred to the server in Trinidad. This has been going on for a year, and despite my numerous complaints, the customer service representatives from the bank have been treating me poorly on the phone. I've resorted to calling the bank privately, incurring significant costs in the process, but they never follow up as promised. I reside in Canada, and my phone number is [redacted], while my email is [redacted] This issue has persisted from May [redacted] to February [redacted], and I desperately need assistance with resolving it.

I purchased an item from Lavidashop on 12/17/18 with order # [redacted] costing $34.90 that was supposed to remove tattoos and moles as shown in the video. However, I received a different item which is a blue light pin that I could have bought for $10 with shipping. I am disappointed as this seems like a bait-and-switch tactic. I am seeking a refund from the company and hope that Mastercard can assist me. I have already contacted the company via email, and they mentioned I would need to ship the item back, which would almost cost as much as the order itself. I wish I had researched the company before making the purchase, as this seems to be a common issue according to online reviews.

I have noticed unauthorized charges on my card from a dating service called Myvers, each around $13, totaling five charges. I have been unsuccessful in reaching out to correct this issue as my card number is correct, but your records seem inaccurate. I provided my phone number, but it was not entered correctly, making it impossible to speak with a representative. After contacting lost or stolen cards, I spoke with Adriane and canceled my card, although I am concerned about the security of my information. Despite contacting Walmart representatives, I am unsure if the card is fully canceled and the charges I did not authorize have left me distressed. I hope to have Mastercard removed from my life and would appreciate confirmation of the cancellation via email as my experience with your customer service has been unpleasant.

Dear Sir/Madam, I am Nieves from World Business Travel Centre based in Ripollet, Barcelona. Our agency specializes in organizing events, meetings, incentives, and both leisure and corporate travel, and we are affiliated with the Tripadvisor Group. We have noticed that you frequently host meetings and events across Europe. We can provide you with our services, ensuring the best prices for flights, trains, transfers, and hotel bookings for your events. Additionally, we can arrange meeting rooms and provide on-site assistance to handle all your event requirements, allowing you to focus solely on the meeting without any concerns regarding logistics. Being located within the European Union, we invoice in Euros, eliminating the need for currency exchange charges. Please feel free to reach out if you require further details about our services. Best regards, Nieves Arroyo Events Department (+34) 93 [redacted] 35 80 www.wbt.es C/ Sant Josep nº 6 [redacted] Ripollet (BCN)

I bought a $70.00 gift card (5[redacted] 1[redacted]) to settle a past due bill yesterday at 12:15 pm. Despite calling the company multiple times, they claim the card cannot make the payment. The card's helpline insists the funds are valid. However, reaching a real person at your company has been impossible for me. Could someone please address this issue promptly?