MasterCard Customer Service Issues

There has been a fraudulent charge of $[redacted] on my Mastercard from First National Bank of Texas. My name is Quang N., and my SSN is [redacted]. I am reaching out to Mastercard to request assistance in crediting this amount back to my account. The charge was made by a used car dealership as a down payment without my full understanding of the contract terms. Initially, the dealership quoted the car's worth at $9,[redacted] to $10,[redacted], but upon reviewing the contract later, I found out the total was actually $15,[redacted]. Moreover, I discovered that the car registration was not in my name but in someone else's name. When I confronted the dealership about this, they took the car back but didn't refund my money. I urgently need this amount refunded to my account as the bank is now closing my account.

I purchased three Joker pre-paid Mastercards - two $[redacted] cards and one $[redacted] card, totaling $[redacted] spent. Upon registering them on PerfectGift.ca, I tried to purchase another card in-store, but the transaction wasn't completed, and one of the $[redacted] cards had already been used without my authorization. I want a refund for the $[redacted] used without my consent, as I still have the other two cards with $[redacted] and $[redacted] balances. There are more details to explain, but it's too much to type here. After contacting the number associated with the unauthorized transaction, I discovered it belongs to a delivery service company called Gemibuy. I am hoping to resolve this issue promptly. Thank you, Sherry M.

I attempted to contact various customer service numbers provided by MC, but I kept getting rejected by the automated system, leaving me frustrated. I typically pay my bill automatically each month and have no outstanding balance. However, I've noticed what seems to be an error in my recent bill that I cannot address with the automated system. I am in need of speaking to a real person, but all the numbers I've tried only lead me back to the automated service. I am a long-time customer of Mastercard, not making large purchases as a retired widow. I simply request the courtesy of discussing the apparent mistake on my bill with a billing representative or receiving a written explanation. I do not wish to involve a lawyer but just want a fair chance to resolve this issue. It's not about the money; it's about my dignity. Any assistance in providing the right contact to resolve this matter would be greatly appreciated. Sincerely, Jo

Hello, I’m reaching out to inquire about my recent purchase of two white football gloves priced at $35.81 each. I only intended to buy one, but due to an error during checkout, I was charged for both without receiving any confirmation or shipping details. As a result, I would like to cancel both orders and receive a refund so I can reorder the correct quantity. I was not notified of the transaction going through successfully, and now I am short on funds for my football cleats. I kindly request a refund of $35.81 for each item as neither has been shipped, and I have been experiencing delays in communication with the company, Olympia Sports. Thank you for your prompt assistance with this matter.

I just received my new replacement card from the bank in the mail. When I tried to activate it using the number provided, it said my social security information was incorrect. I double-checked with the bank, and they confirmed my correct social security number. They activated the card for me over the phone, but when I tried to use it for a purchase, my pin was rejected. The bank explained that the pin from my previous card should work on the new one, but it hasn't. Unfortunately, the bank can't assist further, and I'll have to wait another 10 days for a new card, after already waiting 13 days for this one. When contacting the card services, it claims my passcode is wrong, though I am certain it's accurate. I need to reset my pin, but the services don't have my correct social security information, which my bank does. This discrepancy needs to be resolved promptly.

July 30, [redacted] To MasterCard Customer Service, I recently relocated from Texas to Alabama, purchased a new home, and finalized the deal on July 29, [redacted]. The following day, on July 30, [redacted], I updated my address online for my Sam’s MasterCard. Everything seemed fine as I used my card throughout the day for various purchases, until it was unexpectedly declined when trying to buy a washer and dryer from Best Buy online. I had to use a different MasterCard to complete the purchase without any issues. Later that same day, I received a call regarding unusual activity on my card which I confirmed to be accurate, including the denial for the washer and dryer purchase. Despite being 81 years old and hard of hearing, I managed the call but struggled to understand the representative well. Subsequently, after contacting MasterCard, I had difficulty comprehending two different female representatives. After escalating the issue to a supervisor, I was informed that I needed to submit a video of myself and a picture of my driver’s license, which I found perplexing given the circumstances. Disappointed with the inconvenience and lack of clarity from Sam’s, I decided to cancel my MasterCard ending in [redacted]. The treatment I received was unwarranted, leaving me puzzled and questioning the ordeal. Sincerely, Robert C. Archer [redacted] Abbington Lane Athens, AL [redacted] [redacted] Previous Address: [redacted] Heather Lane Longview, TX [redacted]

My Mastercard details were compromised in the recent PayPal hack. Despite my attempts to contact PayPal and the bank, both phone lines were unresponsive. This lack of customer service from both companies is unacceptable, especially in cases of identity theft and fraud. It's concerning that a credit card linked to my bank account has no phone support available for assistance. The absence of accessible USA phone numbers for assistance gives the impression of irresponsibility on the part of these companies. The frustration mounts as even contacting Mastercard directly proves impossible. It's disappointing to see these issues linger, reflecting poorly on the overall service provided. I urge for better communication and prompt action to address these security concerns effectively.

I bought an Igloo litterbox on Indiegogo at the end of May or beginning of June. It was supposed to arrive in July, but here we are in September and still nothing. I've reached out to Igloo twice for a refund with no luck. Many others in the Facebook group for backers are going through the same thing. We get vague updates about shipping the product without any tracking or delivery information. Recently, they even asked for an additional $16 due to Covid delays. Someone found the same item being sold elsewhere for $[redacted] when we paid $[redacted]. It's clear there's something fishy going on. I tried to dispute the charge with Walmart MoneyCard, but they refused citing that I knowingly made the purchase. I understand that, but I haven't received what I paid for. I feel stuck and just want my $[redacted] refunded.

My MasterCard linked to my bank is experiencing difficulties. I've attempted to make payments to reduce my credit card balance and pay bills, but they keep getting denied or cancelled. I reached out to customer support yesterday (Saturday 09/19/[redacted]) and confirmed the charges, being assured my card was ready for use. However, when I try to perform transactions on the Cash App, I receive a message stating "Card is Not Supported." I have left messages for my bank and am awaiting their response on Monday. I'm feeling very anxious because I have upcoming bills to pay by the end of the month and I don't want any autopayments to be declined. Please investigate this issue promptly as I rely on my card for transactions. Kindly cease blocking or deactivating my card for valid large charges in the $[redacted]'s. I urgently request that my card be unblocked and functional. Thank you.

I need assistance retrieving my Camaro that was towed from [redacted] E Thomas Rd, Phoenix, AZ on 04/04/[redacted], as it was taken without my permission. I believe there has been a breach of contract, and the car was sold without authorization after being reported as delinquent to Capital Finance in Minnesota. The incident has resulted in unfortunate consequences, and I urgently require help in resolving this matter. I can be reached at [redacted], currently staying at Woodspring Suites room [redacted], [redacted] N 43rd Ave, Phoenix, AZ [redacted]. Please respond promptly using the agreed password procedure. Your immediate attention is crucial as I am in a situation that requires urgent assistance. Thank you for your understanding. Randy O West.

I have been attempting to reach Way2Go customer service since October 2, [redacted], but have been unsuccessful in getting through. The phone has kept me on hold for hours when I try the customer service number on the back of the card (1-[redacted]). I urgently need a replacement card because my current one triggered a suspected fraud message when I logged in. This has left me unable to access child support funds regularly deposited on the card. I am frustrated and concerned as I am unable to speak to anyone to resolve this issue. It is disheartening that a company handling MasterCard transactions is not responsive to cardholders' needs. Despite reaching out to local news outlets and the main office in Montgomery, I have not received any helpful information. Even contacting MasterCard led me back to the unresponsive customer service number. I urgently require assistance in obtaining a replacement card, but the current lack of response from the customer service line is making it impossible. I am feeling overwhelmed and seeking a resolution.

I have been using a Way2Go Mastercard for my unemployment benefits. Unfortunately, I had to cancel the first card as it never arrived. The replacement came after five days via UPS. After activating the card, setting up my online account, and making several purchases, it suddenly started declining transactions. Despite multiple calls and long waits, the issue persists. They promised to fix it within 24-48 hours, but each time I use it, the same problem occurs. Recently, when I called, they informed me that my account is locked and requested sensitive documents like my ID, social security card, and birth certificate to unlock it. I am currently facing difficulties obtaining these documents as I am from Michigan and reside in Alabama. I am uneasy about the lack of transparency regarding the lock on my account, especially with $8,[redacted] at stake. I have switched to direct deposit for my future payments, but transferring the balance from the Way2Go card has been challenging. I just want my funds without having to engage with this company further.

My husband suffered a traumatic brain injury, and I am requesting the cancellation of his Mastercard. His wallet was either stolen or lost during a motorcycle accident on 9/24/[redacted]. Despite our efforts due to his short-term memory loss, we face difficulties canceling or freezing the account with Mastercard. Unlike Discover, Mastercard has been challenging to deal with, often transferring us between departments and causing long wait times. This situation has caused us great distress as we are unable to secure his card and prevent potential unauthorized charges. The lack of assistance from Mastercard during this difficult time is unacceptable, and we hope to resolve this issue promptly.

My husband recently suffered a traumatic brain injury, and his Mastercard needs to be canceled due to his lost wallet after a motorcycle accident. Despite multiple attempts, Mastercard has been unhelpful in freezing or canceling the card, unlike Discover. The run-around and long waits on the phone have been frustrating. We just want the card shut down as his memory loss prevents him from recalling the incident. The lack of assistance from Mastercard during this crucial time is unacceptable, causing us distress. All we ask is to close the account for security. I plan to escalate this to the Better Business Bureau and share our experience with others if the issue persists.

I recently received an unexpected Amazon package addressed to me. I contacted Amazon customer service, and the representative noted two accounts under my name and address. The item I received was ordered from a mysterious account with limited activity. I have not created a second account and do not recognize the MasterCard ending in [redacted] associated with it. I would appreciate it if you could investigate if there has been a MasterCard opened under my name and address ending in [redacted]. If so, I request it to be deactivated. Thank you.

I bought two general admission tickets for the Texas Hot Air Balloon Festival on October 17th, but the experience was disappointing. The event was not as advertised, and we were met with an empty location. I have pictures to support my claim and the receipt showing I purchased three tickets and paid for parking. I contacted the organizers requesting a refund, but they declined. I would like this transaction to be canceled. Two of my friends can confirm the event was a scam, and there are several complaints on the event's Facebook page. Thank you. - Lika Steel

Our company specializing in Online Meat Sales recently encountered an issue with an £[redacted].79 order placed by a customer named Mr. Wood. Despite initially receiving payment from Mr. Wood via Mastercard for the order, a Chargeback was raised by Shopify due to the customer's complaint. After weeks of investigation, Shopify refunded Mr. Wood for the order. Not receiving the payment and suspecting fraudulent activity, especially given similar cases in the same area, we sought advice from NatWest Bank, who directed us to contact Mastercard for further assistance on obtaining a refund for this transaction.

Both my husband and I hold Capitol One Mastercards and use Android phones exclusively. Lacking an Apple ID, we are troubled by repeated unauthorized charges via Apple Pay on our Mastercards. Communication with Apple is challenging, leaving us no choice but to contact Capitol One Customer Support. Their solution is to cancel our cards, issue new ones with fresh numbers (taking 10-14 days for delivery), and conduct an investigation. The issue arises when new charges from Apple reappear almost immediately on the replacement card. This vicious cycle of cancellations and reissuing cards is frustrating. It appears that either Mastercard or Capitol One surreptitiously provides Apple with the fresh card numbers for unauthorized charges to resurface. The situation needs resolution as we are unable to use our cards due to these ongoing problems. Regards, Michael L. C. Connie S. C. [redacted] E Truman Rd, Independence, MO [redacted]

On October 7, [redacted], I took my three cats to Maui Lani Pet Hospital to get their ears cleaned and one needed a checkup. Upon arrival, I made it clear that I could not exceed a payment of $[redacted]. The Office Assistant charged my Paypal card $7.41 initially, followed by $[redacted]. After returning home, I realized that an additional unauthorized amount of $[redacted].41 was taken from my account. I raised a dispute with Paypal, and they sided with me. Despite this, I lack further documentation as I had only verbally communicated my spending limit to them. To make matters worse, the treatment for my cat's ears was not carried out.

Hello, I am employed by an authorized agent of U.S. Cellular. Recently, we have encountered a problem with our card machines specifically related to Mastercard transactions. While Visa and Discover cards process without any difficulties, Mastercard payments require manual entry of customer information. We are puzzled as to why only Mastercard transactions are affected and would appreciate any insights into why this issue might be occurring. Thank you.