Light In The Box Customer Service Issues

On November 17, [redacted], I returned a black men's jacket I had ordered due to poor quality. I expressed my disappointment on the website and was told the item was under review for a potential refund, which could take up to six weeks. Now, after waiting, I have only been offered a 30% refund, which seems unjust given the circumstances. I believe a full refund is more appropriate for the situation.

I bought $[redacted].00 worth of items from Light in the Box. Unfortunately, all the items I received are either worthless, ill-fitting, or three sizes too small. Out of the 16 items I ordered, I need to return two dresses, two shirts, a pair of tights, and only one out of four pairs of shoes fit properly. I have attempted to reach out to L.I.T. Box without success. Moreover, I struggled with the lengthy return form and was unable to submit it. I am seeking assistance to secure a refund for the clothes and shoes. Thank you for your support.

I recently received the oil painting canvas I ordered from you, and unfortunately, I was quite disappointed with the quality. The painting arrived with a tear, and the overall quality seems subpar as it appears more like a print with messy painting on top. The black outline of the body is extremely messy compared to what was shown online, where I liked the subtle outline. I have photos to show the issues. I paid £[redacted] for the painting plus £60 income tax, only to receive a damaged piece with poor quality. The orange paint on the sides where the canvas wraps should blend but instead stands out, creating a jarring effect. I would like to return the painting and receive a refund. I registered as a guest and am unable to process the return online due to the lack of a formal account. The email used for registration is my partner's email, [redacted] My order number is [redacted][redacted]. My name is Stuart Sutton, and my address is [redacted] Springhead Road, Gravesend, Kent DA11 8JG.

I recently received the oil painting canvas I ordered and was very disappointed with the poor quality. The canvas arrived with a tear, the painting looked like a messy print, and the black body outline was sloppily done. The online picture I saw didn't show such a strong outline, which was the reason I initially liked it. I paid £[redacted] for the painting plus £60 income tax, but the quality is not as expected. Even the sides of the canvas are poorly painted in orange instead of blending in. I'm attaching proof photos and would like to return the painting for a refund. As I registered as a guest, I can't process the return online without a proper account. My contact email used for registration is [redacted] Order number: [redacted]. Name: Stuart Sutton. Address: [redacted] Springhead Road, Gravesend, Kent DA11 8JG.

Good day, I purchased 3 items from Ligh in the box limited website, but I got the wrong size. I would like to return them and exchange them for the correct size. I am unable to process the return from my account as I used my partner’s phone to make the purchase without logging in. I have a copy of the payment made via PayPal, including the transaction code and the merchant's order number. Please do not contact me with unfamiliar phone numbers unless you notify me first as I do not answer. I am waiting for your response, thank you. Let me know where to send the clothes to get a smaller size.

I recently realized that my house number was missing from my address, causing my package to be returned to the sender, LightInTheBox. My order number is Nu-[redacted][redacted], and the tracking number is XL[redacted]98GB. The ticket ID is [redacted]2. Royal Mail has confirmed the parcel's return. Despite your website showing that I received the item, it hasn't reached me. I've already updated my address with the correct house number on my account and would appreciate it if someone from your team could confirm that this issue is being addressed and arrange for the package to be redelivered. Thank you, Mrs. Julie J.

I received a dress in size 16, which is too small, and it seems like 1 to 2 sizes off at the upper body. The zipper won't go past my waist. I have photos on my phone showing the fit issue. I am 76 years old and not very good with technology. Although I allowed Light in the Box access to my pictures, I am struggling to email them. I want a refund as this was my first order with them. The tags are still on the dress, and all barcodes are intact. Can someone assist me with this return?

I would like a full refund for the dress I purchased as the size does not match the 16 US size as advertised. Unfortunately, I am having trouble emailing the pictures of the mis-sized dress as requested. I have all the images on my phone but am unable to send them via email. Could someone from *LITB provide me with a return address? The tags are still intact on both the packaging and the dress. I am a senior citizen on a fixed income and have informed my credit card company about this problem. I lack the technical ability to transfer the pictures.

Bonjour, j'ai reçu un email indiquant qu'aucune étiquette de retour n'était fournie, mais vous rembourserez 50% des frais postaux de retour et 50% de ma prochaine commande. J'essaye de vous envoyer une photo de ma facture, mais je n'arrive pas à confirmer mon email. Lorsque je clique sur "envoyez-moi un code", je ne reçois pas de mail de confirmation pour le code. Je rencontre des difficultés à soumettre mes informations. Veuillez m'aider car je souhaite confirmer mon email pour pouvoir passer une nouvelle commande.

About a month ago, I ordered 4 hair wigs. So far, I only received one, and the remaining three haven't arrived yet. I've tried tracking the items, but no luck. Despite an email promising the rest of the order by May 24, [redacted], nothing has shown up. My order number is UA[redacted]15VU and [redacted]6. Can I please receive my order or a refund promptly? Waiting forever for a purchase is frustrating. It's disappointing to experience such poor service.

Hello, my name is Mike R. I recently ordered three pairs of lounging pants with skull and "We the People" designs in size One X. However, I believe I might need a larger size, 2X. I also have another pair in large, which made me realize I need the 2X. I wish to return the 2X pairs for a bigger size. Additionally, I have a shirt in size large that I want to exchange for an extra-large. I find your return policy a bit challenging to navigate. Please contact me at [redacted] as I couldn't find a phone number for your company. I hope to hear from you soon to facilitate the exchange process for the pants and shirt. Thank you.

Dear Customer Service, I am writing to address an issue with my recent order (Order number: [redacted] - Date: [redacted]-05-14) for the LED Chandelier. Upon receiving the item today ([redacted]-05-30), I noticed a discrepancy. The chandelier I received does not match the description on the website. The website stated that the chandelier should come with 6 bulb holders for E14 light bulbs, but it seems to be missing these features. I would appreciate guidance on how to proceed to receive the correct item as described. Kindly advise if I should initiate a return for a refund. Thank you for your prompt attention to this matter. Best regards, Khalil E. J.

I have paid for items that haven't been received yet. I am waiting for 14 items that I have paid for. They should have arrived by now. Please help me track my order. My name is Kim Cartey, and I reside at 14 Albany Court, Chelwood Close, Chingford, London E4 7UW. My email is [redacted] I urgently need to know when my paid items will be delivered. Kindly provide me with LightInTheBox's contact number as I want to inquire further. Thank you, Kim Cartey. Phone number: [redacted]4.

Dear Customer Service Team, Last July, I ordered two dresses through your website, thinking it was an Amazon affiliate due to a redirect. The dresses I received did not meet my expectations in terms of quality, and I was unable to return them to Amazon. Following the instructions provided by my daughter, I sent the dresses back to your address in China, incurring a shipping cost of $63.00. After waiting seven and a half months, the unopened dresses were returned to me. The order total was $[redacted].33, charged to my credit card on 07/10/[redacted]. I would like guidance on how to proceed with being reimbursed for these items. Thank you for your attention to this matter. Sincerely, C. T. [redacted]

I just received order number [redacted][redacted] today! Unfortunately, I had issues with the fit of the Men's Cargo and Summer Camo Shorts in the 8-item order. I am dissatisfied with the return instructions and the limited refund and exchange options provided. Despite my order totaling $[redacted].62, the proposed refund of less than $10 is unacceptable. The return process seems complicated and costly, requiring $10-$40, which is disappointing. Additionally, attempting to submit return requests trigger an error message instructing to try again later. I will be returning all items in one package as they arrived, seeking a full refund for each unsatisfactory item.

I recently purchased a summer top for my 72-year-old client. She thought she selected a size Small but received a Large instead. Confusion arose from the product description stating "regular S." She reached out to customer support through their website for an exchange, but they have not been cooperative.

I am having trouble reaching your company. Can you provide a telephone number? I received my order, but the items do not fit, and they look different from the photos. Please help me with the return process. I am upset and want my refund of $[redacted].00.

My order with tracking number B2C [redacted] [redacted] [redacted] [redacted] has not been delivered. I have reached out to Colis Privé multiple times via email for assistance, but they have not been able to provide any helpful information. I received a response suggesting I contact the sender, but I do not have any details on who that might be. I appreciate any assistance you can offer in resolving this matter. Thank you.

Order No. [redacted]3: Ship date 31st May [redacted] I recently received my order and noticed that some clothes marked as XL are too small, more like a size small. The dresses are significantly smaller than expected. I would like to exchange them, but the return process seems costly and complicated. I'm disappointed with Light-In-The-Box and hope for a prompt response. Thank you, J. Schot

I purchased a men's suit vest a month ago (Order #[redacted]7) in XL, but it was too small. So, I reordered in XXL (Order No. [redacted]3), yet the XXL was smaller than the XL. I need a larger size urgently before my Texas trip. How can we solve this problem, and is it possible to receive a bigger size within 7 days?