How do I contact Light In The Box customer service?
A:Light In The Box does not have a customer service phone number, but you can contact them through email, X / Twitter, their website, or Facebook / Messenger.
Email is no phone number, but it is a near-ubiquitous form of communication.
Q:
Does Light In The Box offer 24 hour customer service?
A:Not by phone.But you can contact Light In The Box 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Light In The Box Customer Service
There are other ways to contact Light In The Box customer service besides the phone. Below we list them by medium, from most to least popular.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Light In The Box will reply our your email.
Light In The Box, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Click this link to try and contact them through Facebook
Mon-Fri 9am-5pm EST
Some customer service teams, like that of Light In The Box, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Light In The Box customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Light In The Box?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Light In The Box, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Light In The Box has a customer-focused return policy. If you are not satisfied with your purchase, you can initiate a return within 14 days of receiving the item. Products must be unused, undamaged, and in their original packaging for a successful return. However, certain items like personalized products, intimate apparel, and swimwear are not eligible for return due to hygiene and safety reasons. To initiate a return, simply contact their customer service and provide your order details. Return shipping costs are generally shouldered by customers, except in cases of defective or damaged items. Once your return is received and inspected, you will either receive a refund to your original payment method or store credit, depending on your preference. Please note that custom-made items are non-refundable.
Light in the Box allows you to return products that do not meet your expectations. Their goal is to give you the best shopping experience possible. The return process is simple and fast. You can return almost all products and request a full refund with these helpful tips.
Reporting a broken product to Light in the Box is easy. Simply search for your order and fill out the form in your account, which will be sent to customer service for processing. If you paid with PayPal, you may be eligible to receive instant funds once the claim has been processed.
Click the link above to get answers to just about any Light In The Box customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see Light In The Box's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Light In The Box agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Light In The Box anyways and help you with your issue. Over the last 18 months, 36,708 customers like you have come in search of a phone number for Light In The Box and helped us confirm they don't have one. Common reasons that people try to call Light In The Box customer support department include Refund a Charge, Missing Order, Update Account Info, Track an Order, Return an Order and other customer service issues. Rather than trying to call Light In The Box first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email or twitter or facebook. Unfortunately, right now Light In The Box doesn't have any phone numbers. It's not always clear what is the best way to talk to Light In The Box representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Light In The Box Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Light In The Box, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Light In The Box customers like yourself.
GetHuman does not provide call center services or customer support operations for Light In The Box. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Light In The Box. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.