Instacart Customer Service Issues

Hi, I placed my regular order last night around 9:00 PM, and I was given a delivery window for December 23/24. This morning, I checked and saw that the delivery time was changed to 12:00-2:00 PM. It's now 4:00 PM, and I'm curious if my order is running late due to the winter storm. Just looking for confirmation that my order is still on its way. Thank you and Merry Christmas! Sincerely, Amos E. Manning Jr.

As a senior living on a fixed income and caring for my disabled husband, I rely on Instacart for food delivery. Despite providing detailed instructions, I continually receive incorrect items. I have contacted customer support numerous times requesting credit, not refunds. Unfortunately, due to the frequency of my requests, I have been placed on a "no refund or credit" list without the option to speak to a supervisor. Recently, the person on the senior helpline even hung up on me, which left me feeling disappointed and undervalued as a loyal customer. I am considering switching to another delivery service if this issue is not resolved promptly. All I am asking for is the ability to receive credit for incorrect items to continue relying on Instacart for my essential needs.

I placed an order with Costco Same Day Delivery through Instacart on Wednesday at 8:26 PM for a scheduled delivery on Friday between 12 noon and 2PM. The delivery time indicated on the Costco website first extended to 2PM, then showed a new expected delivery time of 10:45 PM. I received these text messages: [redacted]: Your Costco order for Dec 23 is confirmed. You can add or edit items until shopping begins. Shopping will begin soon for your Noon - 2pm Costco order. Your Costco order is scheduled for delivery by 2:00pm. Cathy Burnell: ? [redacted]: We cannot complete your request via text message. Visit Instacart.com or use the Instacart App to communicate with your shopper. I'm confused. I simply wanted my groceries delivered on Friday without all this hassle.

Hello, This morning, while I was at the store ready to start my order, my account got deactivated. I acknowledge that my acceptance rate was high at 18 percent. I keep the app on all day and night, and I mistakenly accepted batches that I couldn't fulfill immediately. I was determined to work harder this week to improve my rate. Despite navigating traffic to reach Harris Teeters for a batch, I encountered a lady struggling with her kids and groceries. I assisted her, which led to the cancellation of my batch and deactivation of my account. I am a dedicated 5-star worker with instacart for over a year, and I rely on this job to support myself financially. I plead for a one-time courtesy to reactivate my account. I will be more cautious, ensure the app is off when not in use, and be more mindful of my acceptance rate. Please consider my request as I genuinely need this job. Thank you for your understanding.

I discovered two unauthorized attempts to use my bank card for a $[redacted].00 purchase on Instacart. The first attempt happened on Wednesday, the 28th at 9:48 pm, and the second was on Friday, the 30th at 5:12 am. I would like to have my card removed from Instacart immediately and ensure that no further charges are made. Also, I am curious about the delivery address for the potential purchase. You can reach me at [redacted] or [redacted]. I go by the name Meagan R.

I have decided to stop using Instacart for Gelson's. My order was completed an hour ago, but the delivery won't arrive for another hour, despite living only 5 minutes away. The practice of having separate people shop and deliver is frustrating. I ordered sashimi for lunch, and while it's kept refrigerated, I worry about its freshness since Gelson's makes fresh sashimi all day. I should have just gone to the store myself. Despite being a loyal Instacart customer, I am disappointed with this policy and will be discontinuing my use of the service.

I was wrongfully deactivated due to my cancellation rate on Instacart. Despite reaching out to customer support to report various issues, my account was still deactivated. On multiple occasions, I contacted support after delivering orders because of rude customer behavior, which led to an increase in my cancellation rate and ultimately deactivation. Additionally, I faced challenges marking a batch as delivered while physically with the customer, resulting in canceled orders and further impacting my metrics. Despite voicing concerns about my cancellation rate and receiving only challenging batch offers with multiple stops and long distances, the issue persisted, causing more cancellations. Technical glitches like the app not recognizing my location or support delays also contributed to more cancellations and the subsequent deactivation of my account. I hope Instacart can reconsider and reactivate my shopper account so I can continue serving customers.

I made a purchase from Michael’s, and all items in my cart appeared in stock with multiple bars showing availability. Opting for the shopper to provide replacement items if needed, the status changed to "shopper started shopping" at 6:50. After a half-hour with no updates, all my items were refunded without notice. I selected replacements, but they remained "pending." My message to the shopper requesting they locate the replacements went unanswered, and then the entire order was canceled. It seems the shopper may not have made an effort to find my items.

I am facing an issue with accessing my Instacart account. I work as a shopper on the platform. It has been more than a month since I have been locked out of my account. I recently changed my cell phone number and submitted the form for updating it on my account, but nothing has changed. Every time I have called for assistance, I either get disconnected or am promised a call back from the trust and safety department within 24 hours, which never happens. Instacart is crucial for my income, so regaining access is essential. My name is Marcus Curry, and you can reach me at [redacted] My old cell phone number was [redacted], the last number linked to my account. Despite filling out the form for a number change, it seems the verification SMS is still being sent to my old number, causing a problem since I have a new one. Your help in resolving this is greatly appreciated.

As a platinum shopper, I faced health issues that kept me from shopping and lost access to my account due to a misplaced phone with login details. Despite several attempts to reset my login information through phone and email, the SMS system has been down for a month, leaving me unable to reach a live person for assistance. I was assured multiple times that my account would be fixed within 24-48 hours, but no changes were made, and I did not receive a confirmation email as promised. After six unsuccessful attempts to resolve the issue, it has been over a month of struggling without access, impacting my financial stability. I'm perplexed as to why no one has been able to help me, and I desperately seek assistance from someone with the authority to resolve this matter promptly.

I purchased a ResMed Large AirFit F20 RP Mask Frame System from CVS for $[redacted].99, but the shopper, "Phong" Tier Badge, changed it to CVS Pharmacy Health Disposable Surgical Face Masks costing $14.99 without my approval. These items are not similar. I demand a full refund of $25.88 for this order; otherwise, I will have to reach out to PayPal about an unauthorized charge. The shopper made this replacement without my consent and has not responded to my attempts to contact them via text. The delivery is expected by 10 am today at [redacted] Owings Hill Court, Owings, MD [redacted]. Phuong has completed the shopping, and the items will be held at the proper temperature until delivery. The replacement made is for 25 counts of CVS Pharmacy Health Disposable Surgical Face Masks, costing $14.99, while the original item was one ResMed Large AirFit F20 RP Mask Frame System priced at $25.88.

I am unsure of what happened. Donavan was shopping, and we were communicating via text. They were out of two items, and I asked for a refund. Then, I inquired if everything else was okay with the rest of my order. Suddenly, the chat mentioned that Kat closed my order, and it has been rescheduled for tomorrow without any explanation. I find this behavior very rude, and I am quite upset about how I was treated. I expected to interact with a real person. I can be reached at [redacted]. I hope to receive a more personal response rather than just an email apology.

As an Instacart driver, I misplaced my phone along with the Instacart debit card. I am struggling to connect with someone to assist me in replacing the card. I'm eager to resume shopping and delivering orders. If the card has expired, I truly need your prompt help. My name is Joey Chitwood. I have changed my contact details; my new email is [redacted] Please, reach out to me via email or call me at #[redacted]. Thank you for your attention to this matter.

On March 5, I completed a two-batch delivery from Shop Rite in Hamden, CT. Unfortunately, I left a bag in my trunk belonging to one of the customers with 2 bottles of ginger ale. I am unsure of the order details. I am hoping to locate the recipient to return the soda, or if not possible, arrange for a refund to be issued and deducted from my earnings. Thank you. - Barbara R.

Hello, I have a grocery order scheduled for delivery at 12 today under the email [redacted] I would like to request that the delivery person uses the front door of the building and places the items inside by my apartment door, apt 2. Previously, other workers have left my orders out front on the deck without my knowledge, which I did not appreciate. Could you kindly ensure that they are placed inside by my door, which is located by the mailboxes? Thank you.

My account was deactivated due to the cancelation percentage, influenced by a bot taking high paying jobs. Despite multiple reports to support, the issue was not resolved, and I had to cancel distant well-paying jobs. It's been three years, and I can't reach anyone to reactivate my account. I didn't understand that deactivation meant permanently. My lack of awareness shouldn't count against me, especially considering my five-star rating and positive customer feedback.

On Saturday, April 15th, I was working on an Instacart order as a shopper when I received a call from a number claiming to be Instacart customer support. They told me the order was canceled and I fell for a scam where they updated my phone number, locking me out of my account. I contacted Instacart immediately, and they said they would send a form to Trust and Security to investigate. Despite being told my account would be on hold, I continued to receive notifications about orders. After reaching out multiple times, my account was unexpectedly deactivated on April 18th. I explained the situation in detail, provided screenshots, but have yet to receive a response. I am eager to have my Instacart account reinstated and my phone number corrected.

Subject: Urgent Assistance Needed with Account Issue Dear Support Team, I am reaching out to escalate a serious problem with changing my phone number on my diamond shopper account. I have submitted the change request multiple times over the past 4 weeks, but to no avail. This issue is preventing me from accessing my account and working on orders, as I rely on receiving SMS verification codes on my old number, which I no longer have access to. Despite multiple attempts to resolve this through the support team, I have not received any follow-up or resolution. I have provided all necessary proof to confirm my identity, yet the process seems to be unreasonably delayed. I urge for a more efficient method for phone number changes, or alternative verification options such as email or secret questions. I kindly request urgent assistance from the upper management team to address this matter promptly. I have attached all relevant details for your reference. Your immediate attention to this issue would be greatly appreciated. Thank you for your time and understanding. Sincerely, G.A. [redacted] Old Phone Number: [redacted] New Phone Number: [redacted]

I lost access to the phone number linked to my account 9 months ago. While I know the password, I'm unable to log in successfully. Despite filling out the form and providing proof several times, I was advised to create a new account, which I did, only to be placed on a waiting list. After chatting with support to address the deactivation of the new account, I've resubmitted the form and proof four more times this week. Despite daily promises of resolution within 24 hours, I have yet to make any progress. All I require is to update my phone number so I can access my account and continue shopping for customers. I've had a positive experience with Instacart since [redacted], and given that I possess my shopper's card, I kindly request assistance in accessing my account promptly. Thank you, Tabitha K.

Whenever I try to place an order on Instacart, the website always stops when it says there are no available delivery times. This has happened five times in the past few weeks. As a 65-year-old, I rely on this service to have groceries delivered and I don't want the hassle of going out. I really need to place an order, so please help me resolve this issue as soon as possible. Thank you.