The following are issues that customers reported to GetHuman about Google customer service, archive #279. It includes a selection of 20 issue(s) reported August 9, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble with the authenticator. After entering the correct password, it asks to verify via email, then sends a code to the authenticator. I can't access the authenticator because my email is inaccessible. It doesn't offer other verification options, and my phone number has changed, even though it's the same device. This situation has led to the loss of access to all my accounts.
Reported by GetHuman-tishagui on Wednesday, August 9, 2023 4:34 AM
I am seeking help with regaining access to my Google Gmail account as I have forgotten the password. The recovery email linked to the account is outdated. I have switched phones multiple times due to theft, leading to a loss of saved passwords. Additionally, I lack access to a device previously logged into the account. Retrieving access is essential as I need to obtain 1099s from Uber. Without access to this account, emailing Uber is not feasible, hindering my ability to resolve various issues.
Reported by GetHuman8554024 on Wednesday, August 9, 2023 10:58 AM
Hello, I need to report an issue. I was traveling from Casablanca to Tunisia and got banned because I didn't have a visa. They informed me that I wasn't allowed to board an Air France flight and was transferred, but I haven't received a refund yet. My name is Muhammad Lamseeh, with ID card CD853761. I kindly request assistance in resolving the refund matter. Ticket number: AF/ETKT [redacted][redacted] for Lamseyyeh/Mohammed.
Reported by GetHuman-sihamehd on Wednesday, August 9, 2023 2:04 PM
I am struggling to remember my password accurately, even after attempting the account recovery process over a week ago. I need access to my email before the 30-day hold period ends because essential services like FEMA, my state's government, and Social Security rely on that email to contact me. Without it, I cannot progress with important matters like renewing my Medicaid application, putting me at risk of homelessness. As a survivor of Hurricane Ida, I urge for a resolution soon as further delays impact my ability to secure vital support services. The urgency of my situation requires immediate action to prevent the threat of eviction and ensure I can access the necessary assistance to rebuild my life after the storm's devastation.
Reported by GetHuman-mblevet on Wednesday, August 9, 2023 3:31 PM
After switching to a new internet provider for faster service, I am unable to access my Gmail because I do not remember the original passwords. I have tried contacting Google for help, but the recovery page cannot be accessed on my older or newer computer. My internet provider says they cannot assist me with this issue, leaving me in a difficult situation. Unfortunately, I am a senior on a very tight budget, living below the poverty line, and cannot afford to pay a large sum of money upfront for technical support. The circular problem of not being able to access my email account persists, and I am hoping to find a solution that is both affordable and effective.
Reported by GetHuman8554589 on Wednesday, August 9, 2023 4:08 PM
I recently transferred my information from one phone to another. Due to having multiple Google accounts, not all my data was transferred. Can you merge all the information from my various accounts into my most recent one? I understand if it's confusing. Please contact me at any time at [redacted]. Thank you. Mario A. Felix
Reported by GetHuman8554913 on Wednesday, August 9, 2023 6:33 PM
Hello Google team,
My name is Ali Bin Anwar, and my email is [redacted] My phone number is +[redacted]09.
Recently, my Gmail account ([redacted]) got disabled for spamming emails. I have requested Google to enable my account, but they require verification through my mobile number. When I tried to use my new number (+[redacted]09), I received an error stating "This phone number cannot be used for verification." This issue has caused me a lot of distress as it has affected my LinkedIn account as well.
Please assist me in resolving this problem.
Best regards,
Ali Bin Anwar
Reported by GetHuman8556205 on Thursday, August 10, 2023 12:28 PM
Around nine years ago, my Google account got disabled, possibly deleted, when I was underage. I couldn't verify my age or add a parent account. I made a new account later, but I'm interested in recovering my old one eventually. The account recovery process doesn't seem to recognize the email linked with it. However, I can't create a new account with the same email as it's already in use. How can I unblock the email or regain access to my old account?
Reported by GetHuman-poppyrud on Friday, August 11, 2023 10:29 AM
My Google account Gmail was hacked into, and I have lost total access to it. The hacker changed my recovery email and phone number. They also gained access to my Snapchat and financial accounts. My email is linked to my schooling, which is set to start on the 28th. I urgently need to recover my account to regain access to everything else. I'm desperate and at my breaking point mentally and financially. Your assistance in recovering my account would be greatly appreciated. Thank you.
Reported by GetHuman-mtnzlene on Saturday, August 12, 2023 3:58 PM
I recently reformatted my phone and now I'm unable to access my Google account on it. Despite having the recovery number and email, the verification process seems to be caught in a loop. When trying to retrieve my email address, the code gets sent to the recovery email, but then requires permission from the old phone. I have both the number and email for recovery purposes, but the 2-step verification is asking for access from the old phone, which is no longer possible. Please assist, this is urgent. My email is [redacted] Thank you.
Reported by GetHuman-nandl on Sunday, August 13, 2023 12:39 PM
I'm having an issue with Google Chrome on my Mac desktop. Whenever I use it, Chrome incorrectly shows my location as Washington DC instead of Boulder, CO. Even on Google Maps, it pinpoints me near the Capitol. I've set the location sharing default to share, cleared browsing data, updated the software, and made sure not to use a VPN, but the problem persists. I'm not sure what steps to take next.
Reported by GetHuman-mmimswri on Wednesday, August 16, 2023 3:20 PM
We are having difficulties updating our phone number for our Google account linked to YouTube as the old number is no longer valid. Google requires verification through the old number via text or call before allowing any changes, creating a loop. Despite having access to the corresponding non-Gmail email, we cannot prompt Google to email the verification code. When attempting to verify through other means, the response states insufficient information. Can anyone provide assistance with this issue?
Reported by GetHuman-kstrojec on Wednesday, August 16, 2023 4:43 PM
I recently discovered that my accounts have been compromised since [redacted], causing significant distress in my life. I am reaching out to Google for assistance in identifying the perpetrator as the issue seems to be originating from your platform. Your prompt attention to this matter is crucial. GitHub appears to be the source of the problem. I urge for a resolution to this security breach to prevent any further harm. Please address this matter urgently. Thank you.
Reported by GetHuman-stackway on Wednesday, August 16, 2023 7:19 PM
I am frustrated with the lack of assistance from the technicians who are supposed to provide security. If I must take matters into my own hands, I will do what is necessary. Have you ever experienced identity theft and the subsequent misuse of personal information? It feels like an old tactic being used. I will not tolerate this lack of support. I hold Google and GitHub responsible for this situation.
Reported by GetHuman-stackway on Wednesday, August 16, 2023 7:23 PM
I am requesting that I stop receiving emails notifying me about compromised passwords being shared online. It would be appreciated if as a large company, strategies were implemented to enhance user protection. The continuous notifications are becoming overwhelming. I attempted to contact your support line and was left on hold for three hours which I found to be unprofessional. Kindly address these concerns.
Reported by GetHuman-sskane on Thursday, August 17, 2023 6:24 AM
I am trying to inquire from Google if it is possible to rearrange my albums in Google Photos, but I am struggling to find a way to reach them. I am seeking an updated response from [redacted], rather than relying on information from five years ago, hoping for a potential solution by now.
Specifically, I am interested in moving the actual albums, not just rearranging the photos within them. Essentially, once I create an album, I'd like to know if I can relocate it elsewhere to change its order.
I have been searching extensively for this information without success. Can anyone assist me, even if it's to confirm that it is indeed impossible to rearrange albums? I would appreciate a recent answer in case any updates have been made to the platform.
Thank you,
S.
Reported by GetHuman8571317 on Friday, August 18, 2023 1:50 PM
My account has been severely hijacked, and I was forced to delete my entire phone because of it. Now, I need assistance to restore my entire network environment immediately. It might require on-site assistance as multiple hardware has been affected.
The infection node JS is [redacted], dated January 16, [redacted], which is the full node JS of the system of Satoshi as I was 13 days after him. It is located at 42 Cedar Street South Unit 1, Kitchener, Ontario, which is also the address I have been maintaining for several years for the S. family. Back in [redacted], an issue of severe mold was reported to the municipality of bylaw. The same organization now operates Academia and is also responsible for most likely stealing my Bitcoin which has been collecting since I first lived there.
Reported by GetHuman8572464 on Saturday, August 19, 2023 12:01 AM
Hello,
I am the author of a paper. I was able to find it through search engines, but now it only appears within the original publishing journal.
I can only access it through the journal's website.
Citation: Cecilia Young. “Natural Justice Vs Introduction of Bias - Hong Kong Dental Association and Dental Council of Hong Kong”. EC Dental Science 22.2 ([redacted]): 87-91.
It was originally searchable.
Can you please confirm if there is a block or an issue that has arisen? I hold the copyright.
Kindly reply to [redacted]
Thank you,
C.
Reported by GetHuman-varyclea on Tuesday, August 22, 2023 11:11 AM
I am a user with the account [redacted] I am from China and use a VPN to access my account. However, I believe this may have led to the issue of unusual activity detected on my account. I am unable to recover my account using my phone number as I received a message stating it cannot be used for verification. This account is important to me as I use it for logging into various games. I kindly request immediate assistance in resolving this matter.
Reported by GetHuman-jerryvxd on Wednesday, August 23, 2023 3:14 PM
Dear Google Support Team,
I hope you are doing well. My name is Scherko Abdul, and I am reaching out to you for urgent assistance in restoring my Google account "[redacted]" I had created this account previously and stored important emails that are of great significance to me.
Unfortunately, I deleted the account some time ago and now wish to recover it. The access details for the account were:
Email Address: [redacted]
Password: Scherko#[redacted]
Despite my efforts, I am facing difficulties in locating the account through the usual recovery methods. When I search for the Google account, it shows that it does not exist. However, since I have important information stored in this account, it would be invaluable to me if I could recover the account.
I am willing to provide all necessary evidence to confirm my identity as the owner of this account. My contact information is as follows:
Name: Scherko Abdul
Email: [redacted]
Please let me know what additional information you require to assist in the recovery process. I am available to take all necessary steps to confirm my identity and restore access to my account.
Thank you in advance for your help and support in recovering my Google account. The emails contained within it are very important to me, and I would greatly appreciate your assistance in resolving this issue.
Best regards,
Scherko Abdul
Email: [redacted]
Reported by GetHuman-abdulsch on Wednesday, August 23, 2023 6:44 PM