Fanatics Customer Service Issues

I made a substantial purchase at the start of November containing Chicago Bulls and Bears merchandise. Among the items, I ordered a SIZE SMALL SHORT SLEEVE BULLS SHIRT with #1 MOM for an upcoming school field trip to a Bulls game in December. Unfortunately, I received a 3X LONG SLEEVE SHIRT instead. Due to personal reasons, I couldn't address this issue immediately. Now, with the event approaching, I kindly request the correct shirt to be shipped for me to receive it by Dec 6 or early Dec 7. I have contemplated returning the entire order, as the main item I intended to wear was incorrect. I have taken pictures of the shirt received along with the confirmation email showing the correct size ordered. The mix-up has left me disillusioned, and I am concerned about future orders. Your prompt assistance is greatly appreciated. Thank you.

I recently purchased a Dallas sweatshirt but need to exchange it for a smaller size. Despite explaining that I struggle with agoraphobia and can't go outside to print a return label, they only provided a printable label. It's disappointing that they couldn't accommodate my situation, making me hesitant to shop with them again. If they can't mail a label, I'll return all items. I prefer an exchange for a smaller size, especially since I can't find the same sweatshirt on the website now. If this can be resolved promptly by sending the correct size, I'd rather not return everything. Thank you.

I visited Sheels in Overland Park on 12/1 to buy Patrick Mahomes jerseys for my office during a 25% off Nike Jerseys promotion. Unfortunately, they were out of stock, so we looked on fan shop operated by Fanatics. After facing issues with the order, the jerseys became available on 12/7 on the website. When I contacted Sheels to place the order, I was directed to the website. Customer service couldn't confirm the promo. We eventually bought the jerseys due to high demand. When purchasing a Travis Kelce jersey in-store, the Nike promo worked fine. Sheels suggested contacting Fanatics to honor the promo. I kindly request the 25% off promo for the three jerseys purchased. In-store, the promo applies, but not online. I appreciate any assistance. Order number: [redacted]. Contact Sheels at [redacted] to verify the promo. My contact number is [redacted].

I already sent my return back to you, so I’m confused about receiving another shipping label. I dropped my package off at a USPS location on November 26th, but there are no updates on its delivery to your warehouse. I have called multiple times and spoken to different representatives, but no one has provided information on the whereabouts of my package. I am very unsatisfied with the ongoing lack of customer service for almost 2 months. I simply want a refund for the mistake made twice. Additionally, I ordered a Large men’s jersey and received a Youth Large. Despite requesting the correct size and waiting, I received another Youth Large in the second order. I requested a refund as this was the company's mistake. It's now December 16th, and I shipped the returns on November 26th but haven't received any updates. The representative mentioned a 5-10 day wait for the warehouse to receive the return and 3-7 days for the refund. I am greatly dissatisfied and only want my refund promptly. I appreciate your assistance with this matter. Thank you.

I have a pending order that was supposed to arrive today but has not been shipped yet. The order was placed on December 5th, and I discussed partial shipment with a representative on December 10th, who promised it would be shipped on December 14th and delivered today. However, I received an email saying the order is delayed with no clear shipping date. The order number is 21-5[redacted] and it involves Christmas gifts. I have talked to four individuals about this and spent a significant amount on gifts from Fanatics this year. If I had known earlier that the items wouldn't arrive before Christmas, I wouldn't have placed the order. I was misled about the expedited shipping when I called on the 10th. Today, a supervisor claimed he updated the order to expedite shipping and ensure delivery before Christmas. How can you guarantee that these tumblers will arrive on time now?

I returned my order on November 26th by dropping it off at a USPS location but I'm puzzled why I received another shipping label. I haven't had any updates on whether the package reached your warehouse. I'm frustrated with the lack of customer service I've encountered, with multiple calls resulting in no concrete information about my return. There's been an ongoing problem for almost 2 months, and I simply want a refund for the mistakes made on my orders. Initially, I was sent a Youth Large jersey instead of the Large men's customized jersey I ordered. Upon notifying your team, I was informed of a 5-7 business day wait for the correct item. However, upon receiving the replacement, I found yet another Youth Large jersey, causing more frustration. I asked for a refund, returned both incorrect items, and was advised that my refund would be processed upon receipt at the warehouse. It has been nearly a month since I sent the return and I'm still awaiting my refund. Despite being told about the processing time, the delay has left me extremely dissatisfied. I urge someone to reach out to help resolve this matter promptly.

I made a purchase with order number # [redacted]-[redacted] on 11/28/[redacted] for a Christmas present. There were difficulties with the order right from the beginning. Initially, the order number did not register in their system despite me receiving a confirmation. After reaching out through live chat, I was assured that the order was indeed in the system and would be shipped soon. Subsequently, I got a shipping confirmation with a FedEx tracking number indicating delivery on 12/17/[redacted], which later changed to 12/18/[redacted] and then to "scheduled delivery pending." I contacted the FedEx number from the Fanatics email about the shipment and spoke with Marquise from Fanatics, mistakenly thinking I was speaking with FedEx. She mentioned the shipment was lost and could send a new one, but it wouldn't arrive on time for Christmas. Upon contacting the authentic FedEx number, they stated the package is currently in transit to my local facility. This left me confused - is the package lost or in transit? Consequently, despite ordering in November, I decided to cancel the order, assuming it wouldn't make it in time.

I appreciate the products I received from your company. I ordered a signed Montreal Canadiens composite hockey stick signed by Jonathan Drouin for my brother. Despite the lack of protection on the packaging leading to footprints, I was relieved it arrived intact. Given the item's limited availability, more care in handling and packaging would be appreciated. Additionally, I ordered a Toronto Maple Leafs jersey hoodie. The package was thrown over a neighbor's fence and luckily brought to me by someone from my village. The wet weather had damaged the packaging, but the hoodie remained unharmed inside a clear bag. I was unaware of the delivery until it was brought to me. Considering I paid extra for international shipping in both cases, I hope for better handling and delivery practices in the future. Your attention to these matters would be greatly valued. Thank you, James S.

I purchased a men's Houston Texans Nike red customized alternate game jersey in size large. The product number is [redacted], and my order number is [redacted]-[redacted]. I placed this order on November 11th, [redacted], around 7 p.m. The item was expected to ship on or before Wednesday, December 19th. However, I recently discovered that my order was cancelled on the 18th due to the product being "out of stock." Surprisingly, I did not receive any notifications about this cancellation. After contacting customer support, I learned about the cancellation. I am disappointed with this situation and would like to either receive the custom jersey I ordered in another color, at a discounted price, or with expedited free shipping. I find it unreasonable that my order was cancelled a week later without any notification.

I recently made a purchase on fanatics.com for four items, with order number 21-5[redacted]. However, only two items were delivered, and I received an email indicating that all four had been shipped. Unfortunately, the Rutgers bracelet and beanie were missing from my order. After contacting customer service, I was informed that the bracelet I wanted was no longer available. This was disappointing as it was the primary reason for my purchase. When I initially placed the order, the bracelet was in stock, confirmed, and paid for. The representative mentioned a refund for the bracelet and beanie but did not explain the situation. I am also seeking a refund for the tax on the two missing items. Although I have been a customer in the past, this experience has made me hesitant to continue shopping with this company.

I placed multiple orders almost a month ago. One order had items split up, but I only received part of it, missing one item. The other order hasn't arrived at all. Tracking through FedEx stopped when it reached the local post office, hindering my ability to track. I signed up for mobile alerts, receiving messages of "unable to deliver." Trying to contact customer service by phone during this busy time is challenging. I'm left wondering about the status of my orders, why they are delayed, and if there are issues with FedEx.

I made a purchase for two WVU hoodies over two months ago, and I am yet to receive them. They charged $[redacted].00 to my card immediately, promising delivery within 7 to 10 days. I am deeply disappointed as these were meant to be Christmas gifts. I have already had to acquire gifts from another company due to the delay. I want a refund promptly as the service provided has been subpar. If this is not resolved soon, I will have to share my negative experience on various social media platforms to warn others. My family also shops from your site, and they are equally displeased with the service. Please prioritize refunding my money. You can contact me at [redacted] or [redacted] Thank you. - D. Bunnell

I made a purchase on 10/29/[redacted] on Amazon for Christmas presents for my granddaughters. I bought 4 items, 2 fit well, but I need to exchange 2 for a different size. How can I exchange the 2 items for the right size? My order number is [redacted]-[redacted]. The items I need to exchange are: 1. Tom Brady New England Patriots NFL Pro Line by Fanatics Branded Women's Name & Number Player Icon Pullover Hoodie - Navy, Item #[redacted] - It's too small, I would like a women's size medium. 2. New England Patriots NFL Pro Line Women's Victory Script Pullover Hoodie - Navy, Item #[redacted] - It's too small, I need a women's size medium. Can you assist me with this? Thank you, Pamela Shackford.

I need information about my order regarding a 5-piece full bedroom set that was guaranteed to be delivered before Christmas. Today is the day after Christmas and the item hasn't arrived. This was a gift for my mom's birthday on December 22. I'm disappointed because my other gift arrived separately while this set didn't. I specifically chose items with the promise of arrival before Christmas. I am upset and disappointed with this purchase, and need urgent assistance. The set is now supposedly arriving today, but the timing no longer matters to me. I regret not ordering from elsewhere, as all my other gifts arrived on time. Please reach out to me promptly. - K. Pierce

Hello, I purchased two items for my husband for Christmas. The pajama pants arrived on December 10th, but we did not receive the polo as it was missing from the package. I kindly request that you send the missing polo (York Yankees Stitches [redacted] Stars & Stripes Spangled Banner Polo – Navy, Size: XXL) to our address: Kate Grill, [redacted] Stanley Drive, Toms River, NJ [redacted]. Order #: 21-5[redacted] Product #: [redacted] Ship Date: 12/07/[redacted] If possible, I would appreciate receiving the 70% discount that is currently offered. Despite spending over $65, our Christmas gift was incomplete without the polo. I urge you to rectify this by sending the missing item promptly. Thank you and happy holidays! - Kate Grill

I am facing an issue with three items my daughter received as a gift from your company. Unfortunately, the items do not work, and I have misplaced the box, return label, receipt, and order email. I need assistance with either returning the items for a full credit and re-order or having them exchanged. My daughter, who is autistic, is upset, and I want to ensure she can enjoy her sports gear from Fanatics as she does every year. I am concerned about ordering the correct size due to previous sizing issues. Can you please locate our order using my phone number or email and provide a return label and packaging, or send a return email label with the order receipt for the return process and replacement options? Thank you for your help.

I placed an order for a jersey with Fanatics (order number [redacted]-[redacted]), but unfortunately, the package did not arrive. After contacting customer service, they sent a replacement jersey, which turned out to be too large for the intended recipient. I returned the oversized jersey and ordered a small one instead. Upon checking my return status, I found out that I was not eligible for a refund due to the policy regarding lost packages and replacement items not being refundable. However, the representative who arranged the replacement jersey did not mention this policy to me. After a call to customer service, they acknowledged the oversight and opened a ticket with the warehouse to address the refund issue. Following this, I received an email indicating that I would not be charged for the return label, which did not address my main concern. I believe I should be refunded for the original jersey considering the circumstances and lack of information provided earlier. I have already purchased the correct-sized replacement jersey, so my intention is not to acquire a free jersey but to ensure fairness in this situation.

I recently received the NFL hat I ordered for my husband after the Bears won their division. However, upon opening the package, I was disappointed to find that the hat still had a price tag of $22.95 attached, while I was charged $24.99 plus shipping. This made me question the shipping and pricing process. I have been a loyal customer and have made many purchases from your company over the years. Despite this, I am quite upset about this recent experience. I tried to send an email with pictures of the issue, but was unsuccessful. I hope this feedback prompts you to review and improve your shipping department. Thank you.

I made a purchase on Dec 28th, but I have yet to receive it. The provided contact information (email and phone number) is invalid, making it impossible to reach out for updates. I've contacted PayPal for help as my payment method. It's frustrating not to track the order or reach anyone for assistance. I urgently request to be contacted.

I am in the process of returning an item (order #21-5[redacted]) due to sizing issues. I am hoping to exchange it for a larger size. Unfortunately, I was informed by a customer service agent that they are unable to apply the 30% discount I had received during my first purchase on the new item. I am puzzled by this and would appreciate if this could be resolved. The item I intend to buy is already in my cart, so I kindly request the price adjustment before I proceed with the payment. The original item is being returned today.