Fanatics Customer Service Issues

I recently sent back a Michigan navy sweatshirt in size Large via priority mail. The package is scheduled to arrive in Florida on January 11, [redacted]. I don't have the order number, but my credit card was charged $53.98 on November 24, and the order was made on November 23, [redacted]. I'd like a refund to be issued back to my credit card. I have an account and have made purchases before. You can reach me at [redacted] I wanted to inform you about the return since I couldn't generate a shipping label. The item still has all its tags attached. Thank you!

I would like a refund for my recent orders. I am disappointed that the two T-shirts I ordered last week, meant for an event this weekend, will now only arrive on the 22nd. Additionally, my nephew's fifth birthday jersey won't arrive until late next week. I prefer to keep the items, but I am requesting a refund as it is frustrating that these in-stock items are taking so long to reach me.

I bought a jersey as a gift, but it was the wrong size. Despite not being able to do an exchange, I returned it and had to pay more for the correct size. Unfortunately, the replacement had an ink stain. After returning it, this time they managed to exchange it, but I received a different player's jersey. I've been trying to get a shipping label for a week now, but haven't received it. Customer service has been disappointing. I was given conflicting information about the pricing. This experience has made me decide not to shop here again. Please provide the return label and refund to my card promptly.

I purchased a Super Bowl 53 sweatshirt on February 12th with expedited two-day shipping for an additional $20 and only received it today, six days later. It was meant to be a Valentine’s Day gift, but the delay ruined the surprise. Upon receiving the item this morning, I was disappointed with the quality. I have been a loyal customer who often orders from your website and have always been satisfied until now. The print on the sweatshirt seems low-quality, almost as if it was ironed on, and appears blurry. Additionally, there is a stubborn white sticker on the garment. The actual product does not match the image displayed online. I feel I have overpaid for an item that I could have improved myself with iron-on letters. I would appreciate either a full refund upon return or a replacement item of higher quality. I hope this was just an unfortunate error, and I look forward to your assistance to maintain my satisfaction with your products. Thank you for listening and for addressing my concerns promptly. - A. R. [redacted] [redacted]

I have been attempting to reach out to Fanatics about a product I invented that is doing well in Kentucky. The device is designed for cars and lights up at night while driving. Currently, I am working with the University of Kentucky and University of Louisville and would like to expand to other colleges nationwide. I am also offering light-up logos with lanyards for colleges which have been popular during game days. I believe these products could be successful on Fanatics.com. I am eager to present my creations to your company and would appreciate information on how to proceed. With the fall season approaching, I am excited about the potential for a successful launch. Thank you.

Hello, I'm Mary F. I placed an order on February 23, [redacted], which included an Elite racing steering wheel for PS4 at [redacted].95, Elite pedals for 79.95, and an Elite pedals kit for [redacted].95, totaling [redacted].85. Additionally, there was a shipping charge of 37.11. As of March 5, [redacted], I have not received my order. I now wish to cancel the order and request a full refund of [redacted].96 back to my debit card, which was originally charged. If the refund is not processed, I will involve my bank and take legal action to recover the full amount. I am keeping a record of this communication for my reference.

I recently wore my new Blue Duke ACC championship T-shirt for the first time after ordering it last week. I was disappointed to find that the material is thin and feels cheap compared to similar products I've gotten from other companies. The clear deodorant I wore today seeped through and caused the Blue color to fade into a light purple, which is very frustrating. I paid the same price as I would elsewhere, expecting better quality that would last more than one wear. As a dedicated sports fan who buys a lot of sports memorabilia, I've had similar issues with a Dodger t-shirt from a while ago. I won't be purchasing from Fanatics again as their products don't meet the standards of other sports merchandise companies. It's clear that they are prioritizing profit over providing a quality product to consumers.

Dear Customer Service, I recently sent an email regarding a retail opportunity at NBC Universal - CityWalk in Los Angeles but received an automated response stating that no human is available to assist me. I am hoping to discuss the possibility of having a flagship Fanatics store at Universal. Would you kindly guide me on how to reach the appropriate person for this matter, as I would like to further explore this exciting opportunity? Your help in connecting me with Doug or the relevant contact would be greatly appreciated. Thank you for your assistance. Best regards, Mindy A.

My order number is [redacted]. I returned the shirt because the large size was too small, but I never received an option to exchange it for XL, so I reordered the same shirt in XL. I was informed via email that my refund cannot be processed because the shirt was supposedly customized, damaged, or returned outside the timeframe. These claims are false. The shirt was not customized, damaged, or late for return. I promptly returned it the day after receiving it. This situation is unacceptable. I have been a loyal customer and it is disheartening to encounter these baseless excuses to withhold my refund. I demand a thorough investigation and a refund; otherwise, I will take my business elsewhere and not purchase from Fanatics again.

Hello, I received a Mark Scheifele T-shirt as a Christmas gift from my mom, which she ordered from you. Upon inspecting the shirt, I noticed that the iron-on logo wasn't attached properly. After contacting your customer service, I was told that it would stick better after washing. However, after washing it, the logo, numbers, and letters started looking strange on both the front and back of the shirt. Now, after wearing it only three times, the number on the shirt is peeling off. I am disappointed with the quality of the shirt considering it cost $30 and is already falling apart with minimal wear. I would appreciate it if you could assist me with this issue as I am quite upset by the poor quality of the product.

I purchased a Carolina Tar Heel hat for my husband, but received a Tampa Bay Buccaneers flag instead, a day before I planned to gift it. When I contacted customer service, they instructed me to print a shipping label, return the flag, and then they would send the correct hat, which would be three days late. I had hoped they would overnight the correct item, honor the original shipping date, or at least let me keep the flag without returning it, or offer a refund for the inconvenience, yet none of these were options. The customer service representative confirmed that the return process was their only solution. I am disappointed by their lack of response to their mistake and feel let down by the experience. I will not consider ordering from this company again unless they provide a refund upon returning the unwanted flag.

I bought a Bears cap for a relative in Snellville, Georgia, but they didn't receive it due to an incorrect zip code. I've verified the order and the address details were correct, so it seems there was an error made. Now I have to wait for the cap to return to your company before anything can be done. It's frustrating and inconvenient dealing with this issue. The order number is 21-5[redacted]. The tracking indicates it was delivered, but further investigation with FedEx revealed it was returned to USPS. Can the item be resent with the correct address and zip code as originally provided? Recipient: E. Dixon, [redacted] Freemont Street, Snellville, Georgia, [redacted]

Order #: [redacted]-[redacted] I received my order yesterday. The Venezuela hat arrived in perfect condition, neatly packaged in a plastic bag. However, the MNLS soccer hat was damaged upon arrival. The patch was coming off at the top left corner, and some stitching was frayed. Unlike the Venezuela hat, the MNLS soccer hat was not in a plastic bag, even though the bag was included in the box. Surprisingly, there was no order or shipping receipt inside. Considering this as a gift, I kindly request a replacement for the damaged MNLS soccer hat. Please advise me on the process for resolving this issue, whether it involves a prepaid shipping label or another method. I have taken photos of the damaged hat for documentation. Regrettably, I am unable to attach them to this email. For any further communication, reach me at [redacted]. I go by the name Kim. Thank you.

I recently bought a hat in size S/M, which usually fits well. Unfortunately, the hat I received was too big. I was planning on returning it and getting something else from your website until I found out about the $9.99 return fee. The hat only cost $20.99, which is 50% of the price you want to charge for the return. It seems a bit steep, especially since the hat is brand new with all the tags still on. I would be much happier and more inclined to shop with you in the future if your return policy was more customer-friendly. I hope to receive an email with a return label or an alternative solution. I don't necessarily need a full refund; store credit for the amount spent would be acceptable. However, being charged half the original cost for returning an item that doesn't fit is disappointing. If this issue isn't resolved, I will have to consider shopping at other sports websites for fan gear.

I recently attended the Stanley Cup playoffs in Boston and bought a Boston Bruins grey hooded sweatshirt to remember the experience. Despite the Bruins losing in OT, I cherished every moment. However, after only a day and a half, the Stanley Cup emblem on the upper left chest started peeling off. I paid $80 for the sweatshirt, and though it was a bit pricey, I expected better quality. I would like the sweatshirt replaced as the peeling emblem is disappointing. I bought a size large but won't be able to return it at TD Garden since I won't be going back. My name is Mike Commerford, and I can be reached at [redacted] or [redacted] Thank you for your assistance.

I received an email stating my order #[redacted]-[redacted] was delivered today on June 5, [redacted], at 6:04 pm. Despite being home at that time, no one rang my doorbell, and I did not find any package. I'm frustrated because I was charged for something I didn't receive, which was supposed to be a Father's Day Gift - a Freddie Freeman Atlanta Braves Official Player Name & Number T-Shirt in Red. I attempted to speak with someone directly to resolve this matter, but I haven't been successful. I would appreciate assistance with this situation. Thank you.

Yesterday, I ordered the St. Louis Blues Stanley Cup Champions Shirts with an estimated 2-3 days for shipping. It only provided the delivery date in the confirmation email, and I need to change the shipping address due to an upcoming trip. I've been on hold for over 15 minutes. To expedite this, kindly email me or call [redacted]. My order number is [redacted]-[redacted]. Thank you. -Ashley

Good Evening Fanatics/Lids, I wanted to share my experience with a web promo listed as Buy 2 Hats Get 1 Free on your website with some exclusions. I visited the store at Pentagon City Mall in Arlington, VA, and the staff there seemed unaware of the promotion. Even after checking the website, they couldn’t offer a price match. It was frustrating that the store wasn’t aware of the online offer. Despite ending up purchasing 4 hats, I could have bought 6 for the same price under the promo that I was denied. Customer service couldn't clarify the situation either. It's disappointing that this confusion exists between your website promotion and in-store knowledge. The lack of coordination between online offers and store awareness is unacceptable. I'm contemplating returning my purchase due to this inconvenience and considering other stores for future purchases. It's a letdown that your staff didn't make an effort to accommodate customers like me who are interested in the promotion. I hope this feedback prompts some changes to avoid similar issues in the future.

We ordered two NBA championship caps last month right after the Raptors won. Unfortunately, one of the caps received had a defect - the NBA logo was poorly embroidered. When my husband contacted customer service to replace it, he was told the cap was out of stock due to high demand. He requested a reference number for our conversation to expedite the process, but we were informed none could be given. Inquiring about a refund, we were told it would take time. It has been a month since then. I'm reaching out for guidance on the next steps. The details in the box are Reference 1 - LTN[redacted]0, Reference 2 - [redacted]29, and TOR BARCODE - [redacted]7. I'm eager to hear back as the cap was intended as a Father's Day gift for my husband. Thank you.

My husband made an order that the customer service recording claims was delivered by FedEx two days ago. We have not received it. We do not have the tracking number as he can't log in to retrieve it. He struggled to reset his password via email but received no reset emails after multiple attempts. The delivery may have been mistakenly returned to the office in our apartment complex, as I am the main leaseholder. The order is for a Green Bay Packers shirt for a female. Without the tracking number, we are unable to contact FedEx. Our address is [redacted] Osuna Rd NE, Albuquerque, NM [redacted]. If a replacement is sent, please label it with my name, Brenda Pugh. Contact at [redacted] for Leonard Martinez and [redacted] for me, Brenda Pugh. Any assistance is greatly appreciated.