A:Repeat "Representative" until you are transferred.Our free phone can also navigate phone menus to get a live human at Fanatics for you.
Q:
Does Fanatics offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 51 seconds.The longest hold times are on Saturday, and the shortest are on Sunday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Fanatics below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Fanatics phone number to document the phone system.
Here is how our research team describes the way the Fanatics phone system greets you: Thank you for calling Fanatics. Hi, I'm Digital Assistant. If you're calling to place a new order, say yes; otherwise, say no.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative" until you are transferred.
Below are some clips we've found from Fanatics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Fanatics.
Hi. I am your digital assistant.
If you are calling to place a new order, please say yes.
Otherwise, say no.
I will be transferring you to an agent shortly.
If you would like to participate in a customer satisfaction survey after this call via automated text messages sent to your mobile number, please say yes.
Message and data rates may apply.
If you do not wish to complete a survey, please say no.
Transferring you to an agent now.
Hold on while we connect you with someone who can help.
To ensure excellent customer service, your call may be monitored or recorded.
Same thing's also calling Kinetics."
Excerpt from a call with Fanatics
Saturday, January 6, 2024 1:47 AM
What are the hours and when should I call?
Fanatics operates the call center for this 877-833-7397 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 4,832 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Fanatics call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fanatics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fanatics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fanatics is Sunday.The most busy day to call is Tuesday, which averages 154% more phone calls by comparison.Again, this is based on a sample of 4,832 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Saturday, which is 480% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Fanatics is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Fanatics number, but it is also the day with the shortest hold times.
Calling Fanatics had some positives and one slight negative, with the positives relating to the customer service and the negative being a connection issue. When I dialed, I was asked to choose whether I was placing a new order or dealing with an existing one, and I said I'd be placing a new order.
The automated system moved me forward and told me that my call would be answered as soon as possible. That happened within a minute, although I couldn't understand the greeting that the customer service representative offered. The connection broke up at that moment, resulting in a garbled mess. I chose to go ahead with the call anyway and asked the representative what the speed was for shipping once I placed an order.
To my surprise, the call worked as intended. The representative said that the speed would depend on several factors, such as whether the item was in stock and whether Fanatics was working with a trusted partner to ship the item or had it available on their own. In either case, she said that I could check on the website for the item in question and it would tell me what kind of speed it would take for shipping.
I asked her if there was any extra charge for shipping items to Hawaii, and she said that there was not. No matter where the destination was in the United States, as long as I used the Fanatics US website, I wouldn't get charged extra based on the destination of my item. She said that if I wanted faster shipping speeds, I would get charged higher prices, but I wouldn't have to worry about a higher price for shipping items to Hawaii if I used the standard speed.
She asked if I was looking at the items in question, and I told her I was. She then asked what device I was using to access the Fanatics website, and I told her I was on my laptop. She then told me to take a look at where it was labeled in green as to what the shipping speed and cost might be. I told her that at the moment, everything was saying free shipping because of a Fanatics promotion, and she said that I could go beyond that to check the speed of the shipping.
I saw that it said one day and told her that, and she said that would mean that it would leave Fanatics' warehouse in one business day and should arrive soon after. I thanked her for the information, and she asked if there was anything else she could help with. I told her there wasn't and ended the call, with her thanking me for calling.
Overall, I thought this was a pleasant, helpful call, with the only negative being the connection problem when I connected with the representative. Once that was over, I got all my questions answered with ease. Based on this experience, I'd check the connection first, but I'd definitely use this number.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Fanatics
If you have time to do a bit of reading before you call Fanatics, we recommend you read over some of our problem-specific articles.
Fanatics has a customer-friendly return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return most items within 365 days from the date of purchase. The product must be in its original condition, unworn, and with all original tags attached. Returns can be processed for a full refund or exchange, depending on your preference. However, personalized/customized items may not be eligible for return unless the product is defective. To initiate a return, you can use the online return center or contact their customer service for further assistance. Fanatics aims to provide a hassle-free and convenient return process to ensure that every customer is happy with their purchase.
Yes, you don't need an account to place an order with Fanatics, as they offer a guest checkout option. Simply add desired items to your cart, click on the checkout button, and you'll be guided through the necessary steps to complete your purchase. Creating an account does have its advantages, though. It allows you to easily track your orders, save payment and shipping information for future purchases, and receive exclusive offers and updates. By having an account, you also have the option to join their FanCash rewards program, which lets you earn and redeem points on eligible purchases. However, if you prefer not to create an account, you can still enjoy a seamless shopping experience with Fanatics as a guest.
Yes, Fanatics offers international shipping to customers outside of the United States. They understand that their fan base extends across the globe and want to ensure that every fan has access to their merchandise. International shipping options are available during the checkout process, allowing customers to select their preferred shipping method. Fanatics partners with trusted carriers to deliver packages safely and efficiently to international destinations. Please note that international shipping rates and delivery times may vary depending on the destination country. Additionally, customers are responsible for any customs fees or import taxes that may be applicable upon delivery. Fanatics strives to provide a seamless shopping experience for fans worldwide by offering international shipping options.
Click the link above to get answers to just about any Fanatics customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fanatics, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel order request: "Cancel the order."
- From a call lasting 4m 4s , Dec 17, 2024 6:28 PM
Reorder an item: "I thought I had placed an order, but I didn't place it, and I want to reorder."
- From a call lasting 1m 25s , Dec 16, 2024 11:34 PM
Information about why customers call Fanatics is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Fanatics customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Fanatics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fanatics agent. This phone number is Fanatics's best phone number because 15,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-833-7397 include Track an Order, Cancel an Order, Update Account Info, Refund a Charge, Missing Order and other customer service issues. Rather than trying to call Fanatics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Fanatics has 1 phone number. It's not always clear what is the best way to talk to Fanatics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fanatics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fanatics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
