Fanatics Customer Service Issues

Hello, I recently purchased two t-shirts as a gift. One of the shirts I received was the wrong size, as I ordered an XL but was sent a 2XL. After contacting customer service, a replacement was sent but once again, it was a 2XL instead of the correct size. Due to the frustration, I set the shirt aside and only recently rediscovered the issue. I would greatly appreciate it if the correct size (XL) could be sent promptly as I am eager to give it to my husband before the upcoming World Cup. I prefer a replacement rather than a refund as I genuinely want the shirt. Please reach out if you require any further details. Thank you, M.A. Order #: [redacted] Email: [redacted] Product: Argentina Country Flag T-Shirt - Light Blue Size: XL | Quantity: 1 Ship Date: 02/14/[redacted] Tracking #: [redacted]

I am frustrated with the Philadelphia Eagles site for not having authentic SB52 jerseys available. Despite contacting customer service for assistance, they were unable to provide any useful information besides suggesting continued checking for updates. The premium jerseys I prefer are only offered in throwback versions for a select few players, which is disappointing since I do not settle for cheaper quality versions. It is perplexing that after a 60-year wait for the Super Bowl win, the jerseys I seek are unavailable post-championship.

I placed an order for a Capitals t-shirt on Saturday, June 2nd on fanatics.com. I selected the "3 business days" shipping method for $16 to have it in time for a Caps viewing party on Thursday. However, the t-shirt was only shipped on Wednesday and won't arrive until Monday, June 11th. I believe 3 business days should mean it arrives within that time, not that they start shipping after three days. I think I should get a refund of the $16 as the t-shirt will be useless to me on the 11th. I understand it's customized with a player's name, so I'm not seeking a full refund. My attempt to resolve this over the phone was unsatisfactory. My order number is 20-14[redacted][redacted].

I had an issue with the Fanatics app. Last night, I created an account to place an order for two jerseys, three sweatshirts, and a few other items. I noticed there were items on sale, so I based my order on that. The total was around $[redacted] before tax, and about $[redacted] after tax with the free shipping code 39ship. However, every time I tried to submit my order, it would just keep loading on securing checkout. Today, when I tried again, I saw that the items were now $[redacted] before tax. Is there a way for me to place my order at the initial price I tried to order for?

I placed an order for a West Virginia University long sleeve jersey t-shirt and two car stickers on July 23, [redacted]. Unfortunately, the shirt I received was too large, so I initiated the return process on August 5, [redacted]. Despite mailing back the items correctly, I haven't received any updates on my refund from Fanatics. I have been checking my bank account regularly, but the refund has not been processed yet. The tracking number for the return package is [redacted][redacted][redacted]94, but I couldn't track it myself as the system showed no available information. I have the post office receipt from when I shipped it back a month ago. I'm worried about not getting my refund according to the return instructions. I would appreciate any information on the status of my return and when I can expect to receive the refund.

In the past year, I purchased 2 University of Wisconsin volleyball hoodies for my niece. Unfortunately, the first one I bought in December, a medium size based on the size chart, did not fit her and was non-returnable. She ended up giving it to a young girl she babysits for. When I discovered this, I ordered a second one in a large size, hoping it would fit. To my dismay, the large hoodie also turned out to be too small, despite my efforts to ensure the correct size. My sister believed I mistakenly chose a medium again, but I can confirm that the second order was indeed for a Large. I've spent nearly $[redacted] trying to get the right hoodie, facing disappointment as sizing has been an issue this time. I've been a loyal customer of Fanatics, but this experience has left me disheartened, prompting me to consider exploring other options in the future. Jan Moeller

My husband ordered a shirt from your website on August 29, [redacted]. Today is September 19, [redacted], marking three weeks since the order was placed. Upon checkout, we were informed via email that the delivery would take 3-7 business days after shipping. As we are now two weeks past the initial timeframe, I am concerned because his friends who ordered at the same time have already received their items promptly. I am requesting a full refund of the purchase immediately as the money has been withdrawn from our bank account, despite the order still pending. I believe there may have been an error in the process. Your prompt response with a specific timeline for the refund is essential. I will provide additional details once contacted. Thank you.

On Monday, October 8, I placed an order for a Kerryon Johnson Lions logo autographed football with Fanatics. I received a confirmation of my order the same day. However, 38 hours later, I got an email stating that my order would not be fulfilled without any explanation. I am extremely disappointed with this service. A reputable company would typically offer a rain check for items that are out of stock or an explanation for the issue. I would like to be offered the option to purchase the item at the original price of $59.99 once it is back in stock to correct this situation. If this cannot be accommodated, kindly remove me from your mailing list as I do not wish to receive unnecessary emails if there is no accountability behind them. I am hopeful that we can find a resolution to this matter. Please provide an update on the status of my order. Thank you.

On 10/12, I bought an online gift card for my father's birthday with order # 21-5[redacted]. I was expecting the gift card to be emailed directly to him when I provided his email address during the purchase. However, I later found out that the gift card would be sent to me. I called customer service on the same day as the purchase, and they informed me that the gift card couldn't be transferred or canceled. Now I am left with a gift card I didn't intend to have and need to find another present for my father. The customer service representative I spoke to was unhelpful, and I am disappointed with the service provided. I wish to cancel or modify the order so I can send the gift card to the correct recipient. This experience has been disappointing, and I will look for alternatives like Amazon in the future for easier customer service.

I want to express my disappointment with Fanatics for sending me a defective item not once, but twice. As a long-time customer, I ordered a sale item for my autistic godson, Joe, in NY. The first item had corroded batteries, and after returning it, the replacement was even more corroded. I made sure to inform the warehouse about this issue, but it seems like my concerns were overlooked. It's not just about the price; it's the experience that matters to a customer. I believe in sharing both good and bad experiences, and unfortunately, this has been a negative one. My autistic godson was eagerly waiting for his ornament for his Halloween basket, and now I have to disappoint him once again. Thank you for another letdown.

I recently paid for "two-day" shipping and was surprised to find out that the shipping time starts after the order is marked as "shipped." Even though my order was placed on 10/23, it was not "shipped" until 10/24. I am curious to know who will be responsible for the delay in delivery and how the $18 additional charge for expedited shipping will be handled - will it be your team or the third-party delivery company? I would appreciate it if you could clarify this matter and provide information on the next steps. I prefer to be contacted via email for easier tracking. Looking forward to your prompt response. Thank you. - Sean M. M.

I ordered two Dallas Stars hoodies to be delivered to my hotel in Dallas. I paid an extra $14.99 for 2-4 day delivery, but it didn't arrive within that timeframe. The FedEx office explained that the shipper, Fanatics.com, chose the 3-7 day option instead. Despite paying for faster shipping, the delivery is now set for tomorrow, after I've already left for Australia. I want to receive my order, not a refund, especially because I promised the hoodies to my daughter. Could you please arrange for the package to be sent to my home in Australia at: 99/50 Ellenborough Street, LYNEHAM, ACT [redacted]. You can reach me at +61 [redacted] [redacted] [redacted] or via email at [redacted] Thank you for your help. -AW

I attempted to initiate a return from my account, but encountered an issue. When I proceeded with the return, it prompted me for my email address, which I provided, as well as the sales number, which I also entered. However, it informed me that no order was linked to that email address. I was logged into my account with that email address exclusively. Kindly advise on how to rectify this issue. My order number is w-20-14[redacted][redacted].

I received a package today in a Fanatics bag, but it was actually shipped from the PGA store in Jacksonville, FL. Inside, there were a pair of sweatpants in size S that appear to be youth sizing. They have a U of Utah logo and say "Utah Utes" on them, which is confusing because I live in CO and have no connection to Utah. There was no additional paperwork included, but there was a barcode label on the pants that reads "NWE Ryder2 Navy Hat [redacted]." I recall searching for [redacted] Ryder Cup golf caps online and possibly placing an order through the PGA store on eBay, but was later informed that they were sold out. This situation is quite perplexing, as I did not order or want these sweatpants. I'm unsure how to proceed from here.

I returned two of the same items, a women's long sleeve hooded sweatshirt, as I only ordered one. I accidentally selected express shipping, resulting in one arriving in 2 days and the second one in 3-5 business days despite my call to customer service to change it. I paid $68 for the first and $59.10 for the second. After calling customer service, I received return labels and shipped both items back on November 5th at around 4:45 p.m. I kindly request confirmation of receipt and proper credit to my account. Expecting your prompt response. Thank you, J. Valent

Dear Customer Service Team, I have conducted more than $2,[redacted] worth of business with your company in the past. Recently, I purchased a Mike Piazza Cooperstown Collection Jersey with an unscripted HOF [redacted]. Unfortunately, I received a jersey with a weak signature from Mike Piazza on a Fanatics jersey without the inscription I paid extra for. My representative, Jimmy Basusa, initially apologized and said he would resolve the issue. After numerous attempts to contact him, he mentioned that the framing department made an error and no longer carries the Cooperstown Jerseys. Despite this, your company continued to advertise them. While Jimmy Basusa offered a refund of the price difference, I find this resolution unsatisfactory. This is not the first error I have experienced with Fanatics, and as a passionate collector who invests significantly in memorabilia, I expect better service. I am disappointed that the responsibility now falls on me to return the item without being content with the purchase. I am eager to discuss this matter with Doug Mack regarding my account. If this matter cannot be addressed effectively, I will cease doing business with your company. As a respected collector, I intend to share my negative experience with other collectors. I feel deceived and frustrated by this situation. Kindly refrain from having Jimmy Basusa contact me. My contact number is [redacted]. Sincerely, Rob T.

I placed an order with number 20-13[redacted][redacted] on October 29th. I would like to return 2 REL0[redacted] with no replacement. Also, I need to exchange FFFH10171 (XL) for the same shirt in size L (men’s) in gray. For the women’s fleece [redacted], I need to return the size 2x and exchange it for a 3x, only one size larger. Regarding the order of two [redacted] shirts, I want to return one in XL and exchange it for a size L. I initially ordered a woman’s top [redacted] in size 2x but received the wrong item. I got the Freya tee UAL61W80FS2 in size L instead. I would like to receive the correct item I ordered and return the wrong one. I paid $44.99 for the incorrect shirt. I decided to keep the Christmas ornaments. The item [redacted] I ordered fits properly and I like it. Regarding the Tiffany Lamp I ordered for my son for Christmas, I received a note saying it is no longer available. The refund for that item was processed at the end of October. I'm feeling a bit apprehensive about using the return form without a copy since it seems complex. I appreciate your support in sorting this out. If needed, you can contact me at my cell: [redacted] or my email provided below. Thanks, Carole K.

On November 7th, I placed an order for a Carolina Panthers T-shirt, Product #[redacted], with Order Number 21-5[redacted]. Not receiving confirmation, I placed a second order, not realizing the first one had gone through. After contacting Fanatics, I was instructed to return one shirt upon receiving two. Despite this, I only received one shirt and a hat on November 17th, yet was billed for two shirts at $31.41 each on my Visa. I kindly request a refund of $31.41 for the undelivered shirt, as the charge does not align with my received items. I will return the shirt I did receive and anticipate a $31.41 credit upon Fanatics' confirmation of the return, using Order Number [redacted]-[redacted].

I am experiencing difficulty processing my returns as the system cannot locate my orders when I input my email and order numbers. The order number for the purchase comprising a shirt, a coozie, and a key chain bottle opener is [redacted]-[redacted]. I aim to return all three items due to the oversized shirt and the undesired $10 two-day shipping charge that was applied despite using a free shipping code initially accepted. The second item, a custom piece in women's small size (which fits more like a boys' large), cannot be returned according to the guidelines; however, I am dissatisfied with the quality and wonder if any exceptions can be made due to the ill fit and poor craftsmanship. This custom item's order number is [redacted]-[redacted]. Thank you, Kristin H.

I recently made an online order with number [redacted]-[redacted] and realized there was an overcharge of around $8 on the invoice. I contacted customer service and spoke with an employee named "Jahida" who was unable to resolve the issue and wasted 30 minutes of my time. I requested to speak with a supervisor named "Michel," who also couldn't provide a satisfactory solution and only offered to cancel the order. After enduring 45 minutes of frustrating conversation without any resolution, I hung up feeling unsatisfied. The pricing discrepancies on the website further added to my disappointment, with inconsistent discounts and confusing exclusions. Despite verifying the prices of the items I purchased, the customer service representatives couldn't explain the overcharge. I'm seeking a refund of $8 and compensation for my time and frustration. Unless these issues are addressed, I will no longer be shopping at this store or its affiliated companies. It is imperative to improve customer service, website accuracy, and shipping policies to retain loyal customers like me. Best, Geo. M. Keim