Epic Games Customer Service Issues

Yesterday, I tried to log into my account, which was previously set up on my daughter's PlayStation. I wanted to switch it to my PlayStation 5. Now my Epic Games Fortnite account has been deactivated. I received a message from Epic saying they couldn't verify my account and wouldn't be able to help me. I have the email address linked to the account and used it for verification. There is money invested in this account, and I need it reactivated. I only want to remove it from my daughter's PlayStation 4 and use it on my PlayStation 5. When I try to log in, it says the account is inactive and I can't sign in temporarily. Please reactivate my account to avoid losing the money I put into the game. If not, I will have to explore other options like reporting to Epic or seeking legal assistance to retrieve my funds.

I am reaching out to Epic Games regarding a security issue with my PlayStation account. It was breached and subsequently suspended. I have an Epic ID containing all my in-game items during this incident. I've created a new PlayStation ID, but due to the removal of account merging, I can't transfer my items. I need assistance linking my Epic account to my new PlayStation account. The suspended PSN account is "GRANNYAPPLESNYC," and the new one is "YOUC4NTST0PMEPSK." Your cooperation is greatly appreciated. My contact details are as follows: Email: [redacted] Phone: [redacted] Thank you, V2DORMAN

Subject: Urgent Help Needed: Son's Account Compromised Dear Epic Games Support, I urgently need your assistance. Recently, my son's Fortnite account was hacked, and the password was changed by unknown individuals. Regrettably, the email address associated with the account is unrecognizable, preventing us from seeking help. Moreover, the credit card linked to the account has been compromised. Last night at 9:54 PM, an initial email was sent concerning this issue. The account username, Vax 7, has been altered along with the password and account contents. Attached is a screenshot showing the former username. The email address linked to the account is [redacted], and all login attempts have so far failed, resulting in an error message. It is distressing to experience such a breach and, therefore, I kindly request prompt action to recover and secure my son's account. A suspect by the name of Cam Z on Discord is believed to be involved in the theft. Thank you for your immediate attention to this matter. Sincerely, Charlstie

Hello, my account seems to have vanished unexpectedly. The system indicates that my account has no prior registration. I distinctly recall having an EPIC account linked to this email, which I then re-registered with. However, it now appears to be a completely new account with no games. I possess the game credentials and purchases from my original account. I am currently registering this account with the same email address.

I don't need a scamming game system to tell me what I need. I've spent thousands of dollars on my son's skins and items to make him happy. He's autistic and the system keeps deleting his profile and taking his items. It suggests starting a new profile, making all the money spent go to waste. Can anyone contact me or provide a lawyer's number so I can sue this company for cheating my child? My email is in the box below. If anyone else faces a similar issue, I'm willing to share the attorney's information to pursue legal action against this company. Thank you.

I know who is in charge of Fortnite, and I have two teenage sons who are both being stolen from by the same people. It is unfortunate that Fortnite doesn't seem to have a system in place to address this issue. My sons love this game, and it provides a brief escape for them amidst the challenges we've faced as a family. I have worked hard to provide for them, but it is disheartening to see their in-game belongings taken repeatedly. We have been through a lot recently, losing my mother, my wife, and my daughter to health issues. Our family has gone from being happy and thriving to living in fear. I hope that the gaming community can show more care and consideration in situations like this.

Dear Epic Customer Service, I have encountered a problem with the save file for "Kona: Bridge of Spirits." My progress of four and a half hours and various achievements seem to have been lost, and all I can do now is start a new game. This issue has left me extremely frustrated as it's impacting my ability to enjoy the game. I kindly request assistance in recovering my saved data. I appreciate your prompt attention to this matter and eagerly await your response. Thank you for your help. Best wishes for a great day.

Hello Epic Games, I am having trouble with my account. I changed my email because my old phone was broken. The issue is that I forgot my Epic Games password, so I can still play Fortnite on my switch but I don't know my password. Soon, I will switch platforms and I have proof that this account belongs to me. The old email was [redacted] and my user ID is Kll-_59pda with the ID: 17e982e2afd64ad3a97d9ed5d7d9ed5d73a55ec. Can you please send a password reset to this email: [redacted]? Thank you in advance. Goodbye, Elohim.

A couple of years back, I completed a set of storylines in Borderlands 3. I remember uploading a cloud save then, but recently when I downloaded it, I didn't see my progress. I created a new character, but it didn't have my previous save. EPIC synced automatically, and now I can't find my original save. Can anybody assist me in recovering it?

Hello, I have been unable to access my Fortnite account, "hoeflich88," which I have been using for several years. I cannot remember the email address associated with the account, and 2FA is enabled. I have made PayPal top-ups through Nintendo and purchased various items with V-Bucks from the Epic Shop. I play on the Nintendo Switch, and I have information on the Nintendo transactions, including the dates of purchases, if needed. I may also require contact information for your legal department. My name is Markus H. from Breitenfurt, [redacted] near Vienna. Please respond. Thank you.

Hello Fortnite Admin, I hope this message finds you well. My name is Andrew, and I am contacting you from Canada regarding a refund for the Fortnite skin named Ravenpool from the Marvel series. I would appreciate it if the refund could be processed and provided in V-bucks, as the skin cost [redacted] V-bucks. My Epic Games account ID is Lionbug102, which is linked to the same email address I am using to reach out to you. I have used up all my tickets, so I am counting on your assistance to help me get my V-bucks back. Thank you in advance for your attention to this matter. Best regards, Andrew Wishing you a wonderful day!

I seem to have lost access to my Epic account. It's like it disappeared. None of my friends can see it on their lists, and Epic's attempts to help have been unfruitful. They mentioned seeing it on their end, but it didn't lead anywhere. They also mentioned sending an email to my account's associated email address, but I never received it. I'm at a loss because this account holds over 5 years' worth of purchases for me. All I want is to regain access to it.

I'm having trouble logging into my Eternal Robbery Wujian account due to an account error. NetEase explained that there was an issue with the Epic link preventing me from accessing my game account. Despite following their instructions to adjust the browser settings and use an accelerator, the problem persists. I even attempted to reinstall the game without success. I'm reaching out for immediate assistance with resolving this urgent matter related to my game account.

I am having trouble logging into my game account under the name Yongjie Wujian. An error message appears when I try to log in. After contacting NetEase, they mentioned an issue with the Epic link preventing me from accessing my account. Despite following customer service's instructions to adjust the browser settings and use an accelerator, the problem persists. I even attempted to reinstall the game, but it did not solve the issue. I have tried all troubleshooting methods available, but to no avail. I urgently need assistance with my game account as I have important tasks to complete. Kindly provide a prompt response to address this matter. Thank you.

I am experiencing an issue with my Steam account that is currently linked to a suspended Epic Games account. I have contacted support but have not received a response in over 5 hours. The username for the Steam account is SquidNugget320. I have access to the email the account was originally registered with ([redacted]), but I have not received any emails from Epic Games support as advised by the agent. I have thoroughly checked all associated emails with no luck. I possess proof of purchases on the suspended account and can provide them upon request. I am eager to resolve this situation as I wish to play Rocket League on Steam and set it as my main account on the Psyonix website while retaining all my items from the Epic Games account. Thank you for any assistance you can provide.

I am experiencing an issue with my Steam account linked to a suspended Epic Games account under the username SquidNugget320. I have contacted support but have not received a response for over 5 hours. I have access to the original email account used to open the Epic Games account but have not received any emails from them as promised by the support agent. I have also checked all other potential linked email accounts. I possess proof of purchases on the suspended account, which I can provide. I want to play Rocket League on Steam and set it as my primary account on the Psyonix website while retaining all my items from the Epic Games account. Your assistance in resolving this matter would be greatly appreciated.

I am experiencing an issue with my Steam account that is connected to a suspended Epic Games account. I have been waiting for a response from support for over 5 hours. My Steam account is under the name SquidNugget320. Although I have access to the email associated with the account, I have not received any communication from Epic Games as promised by the support team. I have diligently checked all other linked email addresses. I possess proof of purchases made on the suspended account, which I can provide if necessary. My goal is to play Rocket League via Steam and set it as my primary account on the Psyonix website while retaining all my items from my existing Epic Games account.

I need urgent help with a player who made extremely inappropriate and threatening comments in-game towards my sons and me. This individual spoke about disturbing actions involving my children and me, showing no regard for consent or decency. I want this player permanently removed from Fortnite. If action is not taken promptly, I will have to involve legal authorities. I have a significant online following as a streamer, and I will make this incident public if it is not resolved satisfactorily. The player responsible goes by the screen name User-5d43621d2e. I am willing to provide further details or have my children testify if needed. Please address this matter immediately and effectively.

I'm having trouble accessing Fortnite because of an error message prompting me to re-download the game from the app store. I've followed these instructions multiple times without success. This issue has extended to other games on my PlayStation, such as Fall Guys, Mortal Kombat, and Rocket League. I'm uncertain if the problem lies with my PlayStation or Epic Games, but Fortnite is primarily affected. Please reach out when a solution is available. Thank you.

I need assistance with my Epic Games account. I used to be active on Fortnite, then switched to playing GTA, causing my Epic Games account to become inactive. Upon attempting to log back in, I noticed a different email address linked to my account that I did not recognize. It seems my account has been compromised. I have contacted Epic Games for help, but communication stopped abruptly. Can you assist in resolving this issue? I am unsure why they stopped responding to my inquiries. Can I rely on your support?