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Epic Games Customer FAQ

Top Answers & How-to Guides

How do I Contact Epic Games Customer Service?

The question we are asked most often is about how to talk to Epic Games customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can Fortnite accounts get hacked?

It really stinks when you realize that your Fortnite account has been hacked. You put a lot of time building up your character and...

How do I merge my Fortnite (Epic Games) accounts?

Merging Fortnite accounts can be done but it's tricky so you don't lose your character or progress. Follow these steps below to make...
Ask any question you have about Epic Games customer service, get an answer now.

Recent Epic Games Customer Questions

I cant gif my freind the battle pass on fortnite cause it doest show the gif icon

The gift option for the Battle Pass in Fortnite may not be available due to various reasons, such as account restrictions or the gifting feature being disabled for that item. Ensure that both you and your friend meet the requirements for gifting, such as having an Epic Games account in good standing and being friends for at least 48 hours. If the issue persists, it might not be possible to gift the Battle Pass at this time.
Asked Aug 15, 2024 2:30 PM

when I log in with my email address, someone else's name appears

Hmm, it sounds like there may have been a mix-up with the account information. Here are a few reasons this may be happening: 1. If you previously shared your Epic Games account with someone else, they may have changed the account name. 2. If your account was compromised and someone else has gained access to it, they may have changed the account name. We recommend you to change your password immediately and enable two-factor authentication (2FA) to increase the security of your account. It's also a good idea to contact Epic Games customer support to help you investigate the issue. They'll ask you to verify your identity and assist you in resolving the problem if possible.
Asked Apr 21, 2024 2:24 AM

I dont know the email to my epic games account on my nintendo switch

If you don't know the email used for your Epic Games account on your Nintendo Switch, you can't retrieve it directly. You can, however, try checking the emails of potential accounts for any related correspondence from Epic Games. If you've linked your Nintendo account with Epic Games, then the email address for your Epic Games account will most likely be the same as the one used for your Nintendo account. It's essential to remember that you must have access to your registered email in order to manage and ensure the security of your Epic Games account.
Asked Apr 20, 2024 9:51 PM

Profile name on game is different than epic games

Your Epic Games profile name and your in-game name can sometimes show as different if they haven't been synced up. When creating an Epic Games account, you're asked to choose a display name. This is the name that other users see when you play Epic Games' games. However, individual games may have separate profiles. For example, in Fortnite, you have an Epic Games name, but also an in-game Fortnite name which could be different. If your in-game name differs from your Epic Games name and you'd prefer them to be the same, you should look into the specific game's settings for adjusting your display name.
Asked Apr 16, 2024 7:21 PM

Keep being told I have a nameless account. It’s preventing me from using my VBucks digital gift cards

This issue typically arises if you're using an Epic Games 'Nameless' account, which could be an account you initially created to log in via a platform like PlayStation or Xbox. To use your VBucks gift card, you'll need to fully establish your account by creating an official Epic Games account. To do this, go to the Epic Games website, sign out if you're already signed in, and then select 'Sign Up'. Use the same email address that your current 'Nameless' account is linked to. It should then merge the two accounts together, allowing you to use your gift cards. Remember to choose an Epic Games display name.
Asked Apr 8, 2024 10:33 PM

Help me with my Epic Games customer service issue

Refunds

Can I get a refund from Epic Games (Fortnite)?

If you need a refund from Fortnite, we've got you covered. Just follow these steps and we'll get your refund request started with Epic...

Security

Can Fortnite accounts get hacked?

It really stinks when you realize that your Fortnite account has been hacked. You put a lot of time building up your character and...

Account Management

How do I merge my Fortnite (Epic Games) accounts?

Merging Fortnite accounts can be done but it's tricky so you don't lose your character or progress. Follow these steps below to make...

How do I recover my Epic Games (Fortnite) account?

If you've found yourself locked out of your Fortnite account, you've come to the right place. Just follow this easy to follow guide...

Technical Support

How do I report an in-game problem with Fortnite to Epic Games?

If you are experiencing a problem with your gameplay while playing Fortnite, here's the fastest way to get your issue resolved.

Account Connectivity

Can I transfer V-Bucks from one platform to another?

No, unfortunately, V-Bucks cannot be transferred between different platforms. V-Bucks are tied to the specific account on which they...

Username Changes

Can I change my Fortnite username?

Yes, you can change your Fortnite username. Epic Games provides an option to change your display name. To do this, you need to visit...

Compatibility

Can I play Fortnite on mobile devices?

Yes, Fortnite can be played on mobile devices. Epic Games developed a mobile version of Fortnite known as Fortnite Battle Royale. It...
We look to the Epic Games issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Epic Games issues reported to GetHuman
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