Epic Games Customer Service Issues

Subject: Assistance Needed with Epic Games Account Recovery Dear Epic Games Support Team, I hope you are doing well. I am reaching out because upon attempting to log into my Epic Games account, I have encountered an issue where my account no longer appears to exist. I am Cengiz Gümüsdere, and I am certain that this is my account. Despite it being some time since my last login, I have invested a significant amount, totaling several hundred euros, into games and in-game purchases over the years. As a dedicated customer, I hold valuable memories and achievements associated with my account. Presently, I am faced with the inconvenience of being prompted to register anew, leaving my original account inaccessible. This situation is causing me distress, and I am eager to recover my original Epic Games account. I kindly request your support in reviewing my case and facilitating the account restoration process. It would be disheartening to lose the progress and resources I have devoted to my gaming endeavors. I am willing to provide any necessary information or documentation for the verification of my lost account to expedite its recovery. Your prompt assistance in this matter is greatly appreciated. Thank you in advance for your attention to this matter. I am hopeful for a swift resolution to regain access to my Epic Games account and resume my gaming activities. Warm regards, Cengiz Gümüsdere

Hello, I recently experienced unauthorized access to my PlayStation account. The perpetrator now has possession of my Fortnite items and skins. I am looking to transfer this data to a new PSN account. I understand that manually linking an Epic account to a new PSN can be challenging. I would appreciate any assistance available. I can provide proof of ownership for both the account and necessary login details for my Epic and PSN accounts. Thank you, V2DORMAN (Epic account) or [redacted]

Hello, I've been having trouble logging into my Epic Games account on my PlayStation for a few months now. My Epic Games name is VibingNirex, and my PlayStation account name is draon-olm1912. When checking my friend list, I noticed that my Epic Games account is linked to a PlayStation account named "iLayan-74," leading me to believe my account has been hacked. I would appreciate it if Epic Games could assist me in recovering my account, as I have invested a significant amount of money in it. Thank you.

Upon logging in, I noticed that all my skins are missing. Previously, my account had several original skins like Carbide, Blue Team Leader, Skull Trooper, and more. It appears that a different account is linked since all my items are nowhere to be found. Despite having proof of purchase and other details, I am unable to access my account. I was informed before that it was compromised, and I was meant to receive a password reset link, but I never received one. In a previous support ticket about a year ago, I was close to resolving this issue. Can I continue from where I left off today? My initial purchase of [redacted] V-Bucks on July 25th, [redacted], is under order number [redacted]1 on my PlayStation.

When attempting to open Fortnite, a message appears stating "out of video memory trying to allocate rendering resource." This is frustrating because research indicates I need to adjust settings in Fortnite to match my monitor or PC capabilities, but I can't access the game to make these changes without adjusting the resolution. I need help resolving this issue by either adjusting settings or guidance on how to fix it independently. Thank you.

When I was in fourth grade, I made the mistake of using an email address that I can't remember the password for, so now I can't reset my Epic Games login. Can someone please assist me in changing my password for my Epic Games account with the username "GrimODeath"? The email address associated with the account is [redacted] I can verify my ownership of the account as I created it for Fortnite Battle Royale around May 31st, [redacted] (Chapter 1 Season 4) on my Nintendo Switch, which I still have and am currently logged into. I have been trying to recover my password for the last five years, and I would sincerely appreciate any help. If my password is reset, please change it to "@Farhlicia1".

After restarting my computer, I'm re-downloading Epic Games. I can't log in with my original email, which is strange because it usually works. It's showing that it doesn't exist. I checked on my PlayStation, and it says my account is unlinked. When I tried adding myself on another account, it showed me as an Xbox user, which is odd because I don't own an Xbox. I need help to get my account back. I've already submitted a support ticket to Epic, but they haven't responded in a week.

I had an Epic account, but when I changed my phone, I lost the email and password. When I tried to log back in, I didn't have the email for the verification code. The only information I have about the email is that it started with a 6 and ended with @gmail.com. I would like this issue to be resolved so I can link another Epic account with my PlayStation account or try to recover the old one.

Subject: Assistance Needed to Recover Epic Games Account Hello Epic Games Support, I hope this message finds you well. My name is Landon, and I am contacting you to request help with recovering my Epic Games account, which I unfortunately lost access to in [redacted]. Below are my account details: - Epic Games ID: Winterrzzzzz - Email linked to the account: [redacted] - Account Creation Date: 12/8/[redacted] - Issue: My account was compromised. I took a break from the game in late [redacted], only to discover that my account email and password were changed around May [redacted]. I am willing to provide any necessary information to verify my identity and ownership of the account. The content and progress linked to my account are very important to me. Thank you for your time and support. I am eager to receive your response and resolve this issue quickly. Best regards, Landon Williams

Hello, I urgently need your assistance regarding my hacked account. I've already contacted you via email at [redacted] I regained access to my account after changing the password and email associated with it. The original account name was "RephleKzz", along with other variations like "wArdeNF", "NF wArden", " KT wArden", and "K10 wArden". I've encountered hacking issues previously, with someone named "skillzor" being involved. Additional accounts linked include a PSN account under the name wardenzx, Steam with the name wΛrden♡, and Google and Facebook accounts under Diogo. I have attached old screenshots and invoices from the March [redacted] incident for reference. My IP is [redacted].71.43.[redacted]. I look forward to your prompt assistance as I wish to resume playing Fortnite.

When I enter my password and attempt to log in, I see the following message: "Apologies, your account is inactive. Connection is not possible." It hasn't been addressed anywhere. I've been trying unsuccessfully to log in on both my computer and phone. There haven't been any mentions of it on the Epic help support. I would appreciate speaking to a real person about this. In the past, I had trouble reaching out regarding a hacked account, and now this issue. Unfortunately, the customer service team seems to be unavailable to assist.

About five years ago, my previous account was permanently banned from Epic Games. I am unsure of the reason for this ban, but I would like to apologize for any wrongdoing on my part. I assure you that I did not use any cheats or violate the terms intentionally; I was simply enjoying the game. With the re-release of the OG Fortnite, I am keen on retrieving my old account. I acknowledge my past actions and am now more mature, ensuring that such incidents will not reoccur. Please let me know if there is any information you require from me; I am willing to cooperate. Thank you for your understanding. I am prepared to provide my email address and password for the account and sincerely hope to access it once more.

I am experiencing difficulty participating in casual or online matches due to issues with Epic Online Services. I have attempted over 15 fixes, making it impractical to list all of them here. I reached out to Epic Games customer support on November 7, [redacted], but my issue remains unresolved. The response times are unusually long, with me already interacting with 2 agents, the latest response being received 3 days ago. Any advice on potential solutions would be greatly appreciated.

My email was recently hacked, but I managed to recover it by changing my password multiple times. I suspect the hacker may have had access to my computer, so I factory reset it to stop any connection. Although I regained access to most of my accounts, I just discovered that my Epic Games account was also compromised. The email linked to the account was changed to r*******[redacted] from [redacted] My username is TiagoArrais, and I used to go by CS_TiagoArrais. I made payments through [redacted] PayPal account. My PSN account [redacted] helped me identify the new email linked to my Epic Games account.

Hello, I am reaching out regarding my Epic Games account that was compromised by hacking activities two years ago. Since then, I have been unable to regain access to my account. Username: theangelonconsol Associated email address: [redacted] Previous purchases on the account: I am also attaching proof of identity and purchases to confirm my legitimate ownership of the account. I would greatly appreciate your help in recovering access to my account. If any additional information is needed to verify my ownership, I am willing to provide it. Thank you sincerely for your assistance in this delicate situation. Best regards, ange

Hello, I am writing to inform you that two years ago, my Epic Games account was compromised by hacking activities. Since then, I have been unable to regain access to my account. Username: Associated email address: Past purchases on the account: I am also attaching proof of identity and purchase to confirm my legitimate ownership of the account. I would be extremely grateful if you could assist me in recovering access to my account. If additional information is required to verify my ownership of the account, I am willing to provide it. Thank you sincerely for your help in this delicate situation. Best regards, ange

A few months back, I had a Fornite account on Xbox One S. I intended to switch consoles, but the account was linked to my brother's email and password, which I didn't have access to. Now I'm using an Xbox Series S and had to create a new account for all my games, including Fortnite. I've tried various tutorials and methods to recover my old account without success. I'm at a loss as I require a password to reset and locate my previous account.

I would like to request a gift for me and my friend. My username is V1ion_Laser678, and my friend's is DjGamer5651. My family is facing financial difficulties, and I have never been able to buy V-Bucks. I have received skins as gifts from my friends who bought me battle passes. I humbly ask for assistance. I hope you will consider my request. Wishing you all a fantastic Christmas and thanking the hardworking staff who are always available. Your dedication to your job does not go unnoticed. Thank you for reading my message. I am grateful for your time and commitment. Have a wonderful day. Best regards, Your Fortnite enthusiast

I keep encountering an issue when attempting to log into Fortnite on Xbox Live. The message "an unexpected error occurred while signing in to your account for Xbox Live please try again later" keeps appearing. I have recently purchased Xbox Live, and it is working correctly. I have tried resetting my Epic Games password and reinstalling the game multiple times, but the problem persists. This is frustrating because I bought a wireless mouse and keyboard specifically for playing this game, and now I am unable to. My Epic Games username is klan_member-[redacted], and my Microsoft username is TVthrone. I would appreciate it if you could assist me with this matter promptly. Thank you, and I hope you have a great day.

I attempted to create a Fortnite account, but it repeatedly informed me that the email address was already in use. I have not registered for any other accounts besides the one I'm currently attempting to set up. Now, whenever I access Fortnite on the Switch, it immediately logs into the existing account and notifies me that an account has already been created. I am unsure how to resolve this issue as the system does not provide me with any options, it simply tries to sign in and notifies me that I am unable to do so due to the presence of an existing account.