Comcast Customer Service Issues

A few days ago, I contacted customer service regarding issues with my internet speed. Despite being informed that the problem was resolved, it continues to freeze and load slowly. I scheduled a technician's visit, which I later canceled after the temporary improvement. I specifically asked for Tech# [redacted], Alex Carman, but have been unable to reach him. I am frustrated with the automated system and desperately need to speak with a live person. My name is James W., account# [redacted][redacted]. Please contact me directly at [redacted] instead of sending emails. Thank you.

I recently discovered that my service was cancelled due to missed payments, even though I was signed up for auto payments. I never approved stopping the auto pay, and I'm baffled as to why it ceased. Not receiving any notifications when my payments were overdue is frustrating. I have a newborn and various bills to manage, and being three months behind on payments is causing significant stress. This oversight needs immediate resolution. Customers should receive alerts if their payment fails in the first month to rectify the situation promptly, rather than accumulating a bill of $[redacted] or more without warning.

I would like to request the immediate cancellation of HBO/HBO MAX. The sign-in process is overly complicated, and it seems like a technical background is necessary to navigate through all the steps. After researching online, I found numerous complaints about the login difficulties on various websites, indicating that both Xfinity and HBO are aware of the issue but have not addressed it. Having been a loyal Xfinity customer since February [redacted] and a subscriber to HBO for many years, I am disappointed by the lack of user-friendly experience. The decision to launch a platform that requires advanced technical knowledge to access content seems misguided. Personally, I prefer watching movies on my 65-inch 4K television with a soundbar rather than on a phone or tablet. I am also unwilling to pay for a service that includes advertisements. At 72 years old, I may not be a target demographic for these products, but I believe my money is better spent on alternative services. Therefore, please proceed with the immediate cancellation of my HBO subscription.

I received a call from Comcast regarding downloading a torrent file for a video game demo that was taken down by Square Enix from the Steam store. I believe Comcast wrongly flagged the file as copyrighted as the game, Guardians of the Galaxy for PC, is approved by Marvel and Square Enix. It seems Xfinity's system struggles to differentiate between demo and full versions based on file names and sizes. Game demos can range from 7 to 60 gigabytes in size, causing potential misidentifications. I kindly ask for assistance to prevent Comcast from incorrectly flagging demo files that are legally allowed for archiving purposes.

I recently ordered an iPhone SE to add a line to my plan with the deal that the phone would be free with service. Despite updating my address, the phone was still set to ship to my old address, causing a lot of frustration and multiple attempts to rectify the situation with customer support. Unfortunately, instead of canceling and reordering with the correct address as promised, they ended up adding another phone to the order, compounding the issue. Despite being informed that my account was updated and FedEx was contacted to change the address, I discovered that this was not the case after contacting FedEx myself. Now, I have two phones en route to a location I can't readily access, with the added concern of being charged for both. The entire ordeal has been extremely burdensome, and the misleading information from customer service has only added to the frustration. I'd like to ensure I'm not charged for the extra phone and recommend a review of the customer service protocol.

I am experiencing frequent service interruptions with all components of my bundled services. The outages last 15-30 minutes each time, occurring multiple times throughout the day and night. The interruptions cause my cable TV to freeze, displaying error codes [redacted] or [redacted], making it impossible to change channels. Additionally, my Wi-Fi signal freezes, disrupting my Echo Dot Alexa Speaker. Phone calls are impacted, leading to call failures or disconnections. When using my home computer, the internet signal drops, requiring a restart. These issues happen every summer between June and September. Despite Comcast sending technicians annually, the problems persist without a resolution, leaving me dissatisfied with the inconsistent services. Other Comcast subscribers have reported similar issues, indicating a widespread problem. Paying nearly $[redacted] for unreliable services over the past 7-8 years is frustrating. I urge Comcast to address this ongoing issue as it is not acceptable given the amount paid for the services.

I have been a loyal customer with Comcast and Xfinity for more than two decades. Recently, I fell behind on my bill due to health and family obligations. When I tried to access my account, I encountered limitations on the information available. An offer to repay my Xfinity Mobile past-due balance in installments caught my eye, and I agreed to a payment plan of $29.99 per month in addition to my regular bill. Shortly after, I received an email stating that I had requested a cancellation of all services. To my surprise, my account was closed, and the outstanding balance was listed as $0.00. Although the initial fee for the payment plan was deducted from my bank account, I did not receive any confirmation or details about the plan. As a long-time customer, this experience with Xfinity is unprecedented. I am struggling to find a knowledgeable representative to address this issue. I only wanted to settle my balance and maintain my services. While my internet service was temporarily out, a kind neighbor enabled me to stay connected. I seek clarification on why my account was handled this way and hope to resolve this misunderstanding promptly.

I have been a customer of Comcast and Xfinity for over 20 years. Unfortunately, I fell behind on my bill for the first time due to health and family responsibilities. When I logged in, I saw a misleading offer to set up a repayment plan for my past-due Xfinity Mobile balance. I agreed to pay $29.99 a month along with my regular bill to keep my service. However, I received an email stating I requested to cancel my entire service shortly after. When I tried to log in again, my account was closed, showing a $0.00 balance. I checked my bank account and they had already deducted the initial fee. I never received any details about the payment plan I thought I signed up for. I have been a loyal customer and never had this experience with Xfinity before. I'm having trouble finding someone to explain what happened. I just wanted to keep my service and pay my balance. My services going out at a bad time wasn't ideal. I hope to get clarification on why this happened and resolve this issue.

On July 28th, Chris McDonald, a Comcast technician, visited to repair my router, but unfortunately, the issue with PORT #2 persists. Despite cleaning the line going into PORT #2, the problem remains. I believe a new router is needed, but I have concerns about disconnecting the current one before having a replacement. The main issue is the $70 charge for the in-home visit on my bill. Although I paid the bill on August 30th, the $70 was not settled. When I informed them about the unresolved problem, instead of issuing a refund, they listed a projected balance of $70 on my receipt. Regrettably, contacting Comcast directly has proved challenging. I seek assistance in rectifying this situation promptly. My name is Sally J. and my account number is [redacted].

I need assistance with accessing my email accounts through Xfinity due to a recent relocation and changes in service providers. We originally had two Comcast/Email accounts, [redacted] and [redacted], but switched to Spectrum/Charter.net upon moving out of Xfinity's service area. Initially, I thought we couldn't use the Comcast emails anymore and set up [redacted] Later, I realized we could still use the Comcast emails without an active account, so we continued using them for most of our emails. After relocating to a new area in Florida with no Xfinity service, I encountered issues with accessing the Comcast accounts due to various changes and my attempts to manage the information. I am locked out, the accounts are disabled, and I can't send or receive emails. I've been struggling with Xfinity's automated phone system and need to speak with a representative to resolve this matter.

I subscribed to Comcast service two months back, and it was canceled mysteriously (not by me). When my service stopped, I contacted them and learned that all plans had been upgraded, and I couldn't get my previous plan. Additionally, the TV box I rented was no longer necessary. It took me more than ninety minutes to reinstate my service. Now, I have been charged what appears to be double the usual amount.

I have been experiencing ongoing issues with Xfinity regarding unjust charges and unfulfilled promises of service restoration after payment. Despite making two payments totaling over $[redacted] each as instructed, my service was not reinstated, and the charges were not rectified. It was not until I spoke to supervisor Kimberly on Sept. 7th, [redacted], that progress was made in removing unnecessary charges and providing credits, reducing my balance to $[redacted].14, which I promptly paid. However, Kimberly failed to follow up as promised, and subsequent attempts to reach her or another supervisor have been unsuccessful. Despite speaking to multiple representatives, I continue to face obstacles in resolving the matter effectively. My frustration with this customer service cycle is mounting, especially since Xfinity is the sole provider in my area. I seek assistance in navigating through this ineffective system and reaching a resolution. Any guidance in connecting with a competent representative would be greatly appreciated.

I noticed a significant drop in my internet speed from [redacted] mbps to [redacted] mbps after a network upgrade in my neighborhood. Despite a technician's visit last Friday, who mentioned citywide upgrade issues, the problem remains unresolved. Following the technician's advice, I left a message for supervisor Daniel at [redacted], but have not received a response yet. I am in urgent need of a solution without resorting to constant resets and reboots. Can I please schedule a visit from technical support to troubleshoot and fix the issue? It appears the faulty installation of the network upgrade on the utility pole in front of my house might be the root cause, as my equipment seems to be functioning properly. My details are: Wally Pugh, [redacted] Alta Dr, Petaluma CA [redacted].

I recently signed up for a mobile service with an offer for a free phone, no contract, and unlimited talk, text, and data, along with insurance. However, my initial order was canceled by Xfinity due to missing information, even though I submitted everything within 24 hours. After contacting a sales agent, a new order was approved, but it now includes a charge for the phone over 24 months. Despite trying to reach out to address this, the long wait times have been frustrating. If Xfinity cannot honor the original offer, I prefer to cancel the mobile service and receive a refund for the taxes paid. I do not want my TV/Internet account affected. I have not received the phone yet, and depending on Xfinity's response, I may refuse delivery or return it unopened.

On 8/30/22, I contacted 1800xfinity to reinstate my service and paid $[redacted].20 for disconnecting early. A $1 charge appeared on my checking account that day. The agent asked for my routing and checking account numbers for a phone payment. Despite Comcast claiming they have record of the $1 charge, $[redacted].26 was deducted on 9/2/22 and $[redacted].89 on 9/7/22, which they deny. I've communicated with various billing representatives up to a Florida executive, Bellini D., whom I've provided my bank's documentation to. I now have a notarized letter from my bank to resolve the discrepancy. I seek guidance on where to send this letter, as Comcast withdrew the funds and it needs addressing.

When contacting Xfinity to move my services due to a sudden emergency, I explained my situation, but they claimed my new address was not serviceable. Despite neighboring homes having service, Xfinity insisted I would only be eligible at a steep price. When I requested a timeline for installation, they abruptly ended the call. Since then, I have been unable to reach anyone for assistance for the past two days. As an online student at Grand Canyon University and reliant on internet for work, this situation jeopardizes my education and employment as I am on the brink of being disconnected.

Throughout [redacted], I have experienced several outages in my area. Today marks the fourth outage, with three occurring yesterday. The frequent interruptions have put my job at risk as my employer is growing increasingly frustrated with my inability to work due to power and internet outages. I feel that Comcast does not fully grasp the severity of the situation not only for me but also for other individuals and businesses in the area. I have been a loyal customer for a long period but am now considering exploring alternative service providers due to the unreliability of the services from Comcast. I hope Comcast can provide a reasonable timeline for resolving these issues promptly.

Comcast/Xfinity is requesting to link my MOBILE PHONE NUMBER to my account for security purposes. My Wife has a mobile phone, but I do not. Having a security code texted to her is not feasible because of her demanding job as a [redacted] operator with long shifts. I have already given Xfinity a security question and my Gmail email address for security measures. I have also informed them multiple times that my Social Security number is incorrectly registered in their system. I am currently facing login issues, and now they are suggesting changing my login details. Can anyone assist me with this?

I am currently in the process of addressing a billing error on a past xfinity mobile account that was closed two years ago. This morning, I contacted the [redacted] number at 10:45 a.m. Mountain Time. After navigating through the automated system, I opted for a callback and was told it would be within 14-24 minutes. However, after waiting an hour, I called back at 11:45 a.m. and spoke to Filippe, who transferred me to the Mobile Care Department. After a 22-minute hold, Lyn informed me that her system was down and promised to call back. Several hours later, I made more calls and spoke to Sabrina, Rona, Alexis, and Marc, each resulting in long wait times and repetitive questions. Eventually, Marc corrected a portion of the billing error but needed to transfer me to another department, which unfortunately was closed. The entire process took 8 hours and 12 minutes, and I have a few requests: a sincere apology from Customer Service leadership, removal of any negative credit reports, improved customer service quality, and compensation for my time spent resolving this issue.

Dear GetHuman Support Team, I am writing to ask for your assistance with a serious issue. Unfortunately, my hobby's Free Fire ID has been suspended, possibly due to the use of a hack application for fun without realizing it could lead to a ban. I have invested a lot of money into this account and appeal for the ID to be unbanned. I promise not to repeat such actions in the future. Please restore my ID so I can continue playing; otherwise, I may have to leave the game. UID: [redacted]44. Thank you for your attention.