Comcast Customer Service Issues

I would like to request the removal of the bill that was generated for an apartment I never got accepted for at The Lofts. I was surprised to be informed about this bill a year later when I secured a different rental. I only called for information regarding the apartment and did not request any services to be activated. I am concerned about this unexpected charge and urge you to review the call for clarification. I am thankful I did not provide my credit card information during the call. I kindly request that you rectify this situation promptly to avoid further action. Thank you.

I've been without service since September 27, which is 20 days now. While everyone around us has internet, our home is left out due to a wire issue that requires SRO TECH. Unfortunately, I have been unable to reach a human being for assistance. A crew came from Texas four days ago, but all they did was re-attach the wire to the house and mentioned they couldn't do more. They explained they didn't have the necessary equipment to test the crunched wire behind the electric box, stating it needs replacement. It's frustrating to be without internet access while waiting for this issue to be resolved.

I have been using a Blink camera system for approximately two years, and it has been functioning flawlessly with my Xfinity modem. Recently, my modem was replaced with a new Xfinity one, and since then, I have been experiencing inconsistent performance from my Blink cameras. Despite attempting to reposition the sync module and restarting everything multiple times, the issue persists. A friend used an app to check the wifi signal strength and noticed fluctuations near the cameras. I suspect the problem may be related to the new modem. I am hesitant to replace the cameras without assurance that they will work correctly. I have already sought assistance from Blink customer support, but the language barrier made it challenging to resolve the problem. Thank you for any guidance you can provide.

I am turning 80 next month and I am not very technologically savvy, so I appreciate your patience. I am in the process of setting up my new Roku TV and I need to know the name of my network and the password. I have tried connecting to the networks listed as Xfinity and Xfinity WIFI but it didn't work. The TV setup instructions suggest moving the router closer to the TV, but my router is in another room. I also attempted to connect to a "Private Network" using the network name and password from the router, but no luck. I even reset the router and tried all three options again without success. I heard on a Xfinity phone recording that a text message would be sent with instructions on viewing the network name and password on the TV screen, but I cannot receive texts on my phone and my old TV is no longer connected. Is it possible for Xfinity to provide me with my network name and password? This is all I need to complete the setup of my new TV. Thank you.

I recently reached out regarding a cable box on my property that was damaged. I was frustrated during the call as the representative seemed focused on my service status rather than the equipment damage. Despite providing a police case number, I was only given a repair ticket number ([redacted]02) and informed that my modem is still in service. I felt unheard and would appreciate a callback as contacting Xfinity through the provided phone number has been unproductive. My correct email is [redacted], and you can reach me at [redacted]. Thank you. Barry H.

I purchased a one-year IPTV link on Aliexpress, but it stopped working after only 2 months. I have contacted the seller, but the issue has not been resolved. I feel cheated as I paid for a year of service but am not receiving it. I hope the seller can fix the problem and prevent similar issues for other Aliexpress customers. The WhatsApp contact for the seller is +86 [redacted] [redacted]. Thank you for your attention to this matter.

I am calling regarding a past due Comcast business account. I am interested in setting up a payment plan to address the outstanding balance. Additionally, I would like to inquire if it is possible to transfer one of our phone numbers to a different carrier. We are committed to clearing our debt and ensuring regular payments once our business resumes operations, expected within a month. The account number is [redacted], and the specific phone number is [redacted]. The business address zip code is [redacted], and the current billing address is [redacted] N Peace Haven Rd Unit [redacted], Winston Salem, NC 27[redacted].

I recently received an email from Comcast Xfinity regarding my ACP low-cost internet benefit. Following the instructions provided, I created an account on the website and received a number to provide to Comcast to maintain the service. However, when I tried contacting Comcast, I was unable to reach them. Eventually, a chat representative spoke to an ACP representative who assured me that my ACP was still active, advising me to ignore the initial email. Despite this, I received a follow-up email stating that I would be unenrolled if I failed to recertify within 30 days, even though I have already submitted my recertification and received confirmation of my eligibility. I would appreciate it if Comcast could acknowledge this number and ensure that my ACP benefits are continued. Thank you.

Subject: Urgent Request for Cable Disconnect at [redacted] E. 8th Street Good afternoon, I am contacting you regarding an important matter at the commercial retail store on [redacted] E. 8th Street, Jacksonville, FL [redacted]. Our team is currently working on a project, and it is crucial to have Comcast disconnect their cables attached to the electric post that JEA is relocating on Monday, 11/7/22. Despite prior communication with Comcast, the cables still need to be removed before JEA's relocation process. I kindly request immediate assistance to ensure the disconnection of the cables by the end of this week. Please reach out to me via call or email, and I can provide you with detailed plans and the JEA pole number for reference. Your prompt attention to this matter is greatly appreciated. Thank you, Gia K. Project Manager

I'm having trouble setting up the new xFi Gateway device despite multiple attempts. I believe I need a technician to come and assist with the installation. Additionally, my Wi-Fi signal is weak in certain areas of my home, affecting my phone's connectivity. There is also a device somewhere on the premises that I am being billed for and need to return to Xfinity, but I'm unsure what it is. As a person with disabilities, I would greatly appreciate prompt assistance. I have insurance coverage for support. Thank you. Cynthia W.

Dear Customer Service, I am experiencing issues with my Samsung "Smart" TV's Internet connection since Monday night. Despite multiple attempts with regular customer service over the phone since Tuesday, the problem remains unresolved. A technician was scheduled to come to my apartment to rectify the issue, but the order got canceled somehow. I urgently need to set up a new appointment for a technician to come and fix my Smart TV at my location. I am currently using my desktop computer for communication as the Internet works fine on it, but the connection to the Samsung TV is faulty. Please prioritize sending a technician to my place promptly to address this matter. Thank you. Sincerely, GZ

Issue: I recently had an issue with my backyard cable not marked on the local utility map, causing it to be accidentally cut by a contractor working in my yard. Although Xfinity/Comcast replaced the cable promptly, it was poorly buried, leading to it being cut again. Despite multiple appointments for burying it, the cable is still unburied, posing a risk for further damage. The customer service experience with Comcast/Xfinity has been frustrating, with promises of burying the cable not being fulfilled. I tried contacting a supervisor but was given false information and unhelpful referrals. The lack of immediate contact options and unresponsiveness from Xfinity/Comcast forums added to the issue. How I Want It Resolved: I am seeking a real-time contact number for missed appointments and an email address to submit this complaint.

I experienced internet issues that caused me to fail my proctored exam three times. After contacting Xfinity for help, I was offered two free phones by an agent. Despite not being informed about the 30-day reactivation policy, I agreed to get the phones. Later on, a different agent informed me about the time limit and when I tried to activate the lines within the two-day window as instructed, I was told it was too late. After speaking with a supervisor who promised to resolve the issue, my mom's line was unexpectedly deactivated. I am now being charged for three lines that were supposed to be free, still facing internet problems, and unable to complete my exam. Despite multiple calls and promises of resolution, I continue to be charged monthly for the phones and have been unable to return them. The lack of consideration for my situation, coupled with the ongoing billing issues, has left me deeply frustrated. I hope for a swift resolution to this matter and urge a thorough review of all communications. Regards, Omolade O.

I am experiencing a few issues simultaneously. Firstly, I am unable to log in to the Xfinity hotspot network as it indicates my account is deactivated. Additionally, once I manage to log into the website, I encounter JavaScript errors preventing me from viewing my billing information. I have attempted a live chat with representatives, and I kindly ask them to review the previous conversations to avoid repetition. Priority is to resolve the connectivity problem with the hotspot promptly as my work is at stake. Any delay may jeopardize my job. Please ensure my service is reinstated promptly. Furthermore, it is essential to address the website issues, particularly the JavaScript errors hindering access to the billing page. If such errors occur, there should be a streamlined process to assist customers efficiently.

Yesterday the technician came over to fix my internet but I've been having trouble with the signal dropping. After he left, both of my phones briefly connected to the internet for an hour. I contacted them again, and they promised he would return within two hours, but he never showed up or called back. Now, my phones are not connected to the internet, and I'm struggling with texting and waiting on hold. As an elderly and disabled person, navigating this issue on my phone is challenging, and I'm running out of minutes on hold. They need to come back as promised since I rely on this service in my new apartment, especially due to my poor health. Can someone please assist me with this? Thank you and God bless.

On Tuesday the 29th, there was an electrical outage in our area, causing the apartments' generator to be off for a brief period. Although I received a text confirming that services were restored, I am still unable to get online as the light on my Gateway modem remains off. I have reset it multiple times, but the US/DS and Wifi lights blink without connecting online. The Xfinity Assistant detects issues but is unable to fix them. It seems I am not the only tenant facing Xfinity internet problems. Please address and resolve the technical difficulties in the building promptly. Capitol Park [redacted] 14th Ave E Seattle WA [redacted]

My usual monthly bill is $25 with all credits applied. However, this month I see a charge of $50, which is concerning. The $27.98 charge for two movies seems to be from the xfinity rewards program and should have been free, so that shouldn't be the reason for the increase. I made an early payment on September 26th, instead of October 4th, and I believe I am still receiving the $30 federal credit. I would like to speak with a representative to get more information and resolve this matter.

I have been attempting to reach a representative by phone to settle my bill for three days while in Europe. I also need to request seasonal changes to my package. The recent alteration to my package was unsatisfactory, resulting in increased charges and a significant reduction in my DVR service. Upon my return to the US, I intend to discontinue my service with Comcast due to the ongoing challenges in reaching knowledgeable staff over the phone. I prefer to speak with a representative in the US rather than the Philippines. Despite incurring charges for a long-distance call yesterday, my issues remain unresolved. My contact number is +1 [redacted].

Hello, I am Stephanie Abrecht from Woodsboro, MD, and my account is under the name Tom Batchelor. We have been experiencing interruptions in our service due to low-hanging wires from the pole to our house. These wires are posing a danger, impacting our service, and may have been affected by recent strong winds. Our TV service is affected by frequent pauses and skips, making it frustrating to watch. I would appreciate it if you could contact me at [redacted] (Steph) or [redacted] (Tom) to address this issue. Thank you, Stephanie Abrecht.

I am withholding payment until my bill is appropriately adjusted. Throughout the entire months of September and October, there were consistent internet outages in my apartment complex, typically occurring late at night until early morning, sometimes lasting throughout the day. Despite reporting these issues to various technicians and reaching out to Comcast customer service multiple times, the problem persisted. The lack of response from both the technicians and the building's Comcast representative is completely unacceptable. Not only should my internet bill for October be heavily discounted, possibly fully credited, but also compensation should be provided for the inconvenience caused, such as reimbursing our cell phone bills. The ongoing service disruptions have led me to question the reliability and service of this provider.