Comcast Customer Service Issues

I am experiencing issues with my email filters. Despite my efforts to block certain senders, they still manage to bypass the filters by changing their information. The amount of junk and spam in my inbox is overwhelming, and I am frustrated with the situation. I'm disappointed that I cannot easily address this problem with Comcast over the phone. The root of the problem seems to be related to the "public folders global address," which I have unsuccessfully tried to have removed due to it being a Microsoft Exchange issue only editable by businesses. All the spam I receive appears to be linked to this matter, and I am reaching my limit. If this issue is not resolved within seven business days, I am considering switching email providers, which would also mean changing my voice and cable TV services. I refuse to pay $[redacted].00 per month for a service that brings me to tears. Please take action promptly. I anticipate a response regarding this matter. 😡

I had six debit cards compromised by Tyndall, leading me to add my checking account for autopay. After being approved for the government program, I discovered they cover up to $50, but my $25 bill was only partially paid by them. Despite setting up autopay, my credit keeps decreasing. When I raised this issue, a customer service representative refunded some of my money, but the problem persists. Ellen from customer service was unhelpful and made me feel belittled. I am frustrated that my funds are still being used when the government should cover my expenses. As a disabled individual, $25 is significant to me. I am dissatisfied with the service as I believed the government would pay up to $50 and expected my $35 bill to be taken care of.

I recently moved into a house with existing Xfinity service and returned the boxes over two weeks ago. I spoke with Sam Peterson from Xfinity for about a month and a half, but they never determined the issue. The previous service user had to call to resolve it. After three weeks, the service was shut off even though I returned the boxes. When I tried to reorder service, they claimed I had no account. I explained that my number might still be linked to the old account. Despite my efforts to stop the old service, it was terminated when the girl from Xfinity called. I don't understand why I'm being asked to get new equipment as a new customer when I was trying to handle the previous service correctly.

I'm having trouble with a pending order on the Malaysia Part Time website. I need my investment money returned as I don't have enough balance to recharge RM [redacted]. I just want my investment back, not any commission. I'm in a difficult situation and my friend suggested this part-time job. Can someone help me with this issue? This money is meant for my child's school fees, so it's important to me. I'm not fluent in English, and I'm reaching out for help on behalf of a friend too.

My elderly mother, who suffers from severe arthritis, struggles to change channels quickly, especially when it involves 4-digit numbers. She's also finding it challenging to read the on-screen channel guide. After spending the last 20 minutes searching for a printable channel guide, I am reaching out for assistance. I am urgently looking for the channel number for The Golf Channel to simplify her viewing experience. Despite her efforts, she seems to mix up the channels, and a neighbor had to switch the language back to English after it accidentally changed to Spanish. Any help in locating the Golf Channel number would be greatly appreciated. Thank you, Amelia Clark.

We are Comcast customers residing at [redacted] Ponce de Leon Ave NE, Atlanta, GA [redacted]. We have a concerning issue with a telephone pole in front of our home. Two pieces of the pole are hanging by wires, posing a threat to pedestrians. The pieces are approximately 8 feet long and extend over the sidewalk. I have reached out to GDOT and Commissioner Jeff Rader of District 2, who advised contacting the service provider directly. Despite numerous attempts, I have been unable to reach anyone via phone or email. This hazardous situation involving the pole, which carries AT&T or Xfinity or Comcast lines, has persisted for quite some time. I am urgently requesting assistance and preferably a physical inspection of the pole by a representative. Your prompt attention to this matter is greatly appreciated. Thank you, Chris Introna.

I have been trying to obtain a demolition sign-off for 24 Michael Road in Maynard, MA since March 17. I was initially assured by Evelyn, on March 17, that I would receive an email confirmation once Comcast approved the demolition of their equipment. Despite follow-ups, I experienced multiple miscommunications and no email response from Comcast despite spending over six hours on the phone. I purchased the property from James Long on May 5, [redacted], but as a NY resident, I do not have a Comcast account yet. Kiki and Christina have tried to assist by escalating the issue, but I am still waiting for a resolution. Today, I was promised a call back by Tony Jenks, a support supervisor, but it is now almost 7 PM on April 14, and no one has reached out. I am frustrated by the lack of communication and professionalism shown in this matter and hope for a resolution by the end of April 15. Sincerely, Pat K.

I am in desperate need of assistance regarding my ACP service through Comcast. Unfortunately, I am unable to access my Comcast email account ([redacted]) because the password I have recorded no longer works. The same issue applies to my recovery email ([redacted]) and my cell phone listed on the account ([redacted]) is unavailable as well. In addition, my Note 10+ has a cracked front panel, making it difficult to use the keypad. Xfinity has approved the APC paperwork, but I cannot log in to my Xfinity account or email to verify it. This disruption has caused a delay in my doctorial graduate studies research project, which I have been dedicated to for the past six years. I am nearing the completion of crucial stages in my research and need uninterrupted internet service to finish my dissertation. Furthermore, I have noticed unauthorized charges for Netflix on my bill for over two years, a service that I never ordered or used. The monthly bill from my trust has increased unexpectedly, leading to arrears and service interruptions. I am working to resolve these issues promptly.

During phone calls, whether I make or receive them, the call gets dropped after a few minutes, leaving the line dead. This isn't just happening on one phone, but on all the phones in my house with any person I call. Even with new landline phones, the issue persists, leading me to believe it's not the devices causing the problem.

I recently moved out and canceled my service with Comcast after being a loyal customer for 10 years. However, I was surprised to receive a notice from a third-party collection agency demanding $55 for what I believe to be the remainder of my bill. While there might have been some confusion during my move, I am disappointed that Comcast would choose to send this relatively small amount to collections without any prior warning or attempt to resolve the issue directly with me. I had intended to pay the $55, possibly overlooked it, and may have even sent a money order for it. Considering my long-standing loyalty as a customer, I find this approach disheartening and believe it could have been handled better given the circumstances.

Since last night, I have been endeavoring to set up an Xfinity gateway at [redacted] NW Broken Oak Trail, using my Hewlett-Packard Windows 10 computer to facilitate the process of connecting to the Internet. Despite the connection showing as "connected," there was no Internet access. Following advice, I installed the Xfinity app on my iPhone, which also identified the device as "XFSetup..." and confirmed the lack of internet access. During various attempts with the Xfinity app, my device was apparently not visible to Comcast at the service address. As a new tenant at [redacted] NW Broken Oak Trail, where there is a prominent Xfinity box outside that handles utilities for my rental unit, I sought assistance from the Jensen Beach Xfinity location and was provided with the following numbers: 8[redacted][redacted], which I believed to include my account number, although I now require confirmation. At certain points last night, I encountered password challenges, with none of my attempts proving successful. I was even notified of multiple accounts linked to my phone number, leading to a dialogue specifying the service address of [redacted] NW Broken Oak Trail. Reliable WiFi service with an Internet connection is crucial for my work as a new tenant to address service requirements promptly.

I have been wrongly charged for equipment that I returned to Comcast. This is the second time this issue has occurred, and it is completely unacceptable. In January [redacted], Comcast sent me a new cable box at their request. A Comcast employee came to my house and installed the new box, taking the old one with him. I contacted Comcast about the charge on my bill, and it was removed after speaking with a representative. However, I have now been charged $7.35 for a box that I no longer have in my possession. I demand that this charge be removed immediately as it is a violation of consumer protection laws. Thank you.

I have noticed unexpected charges on my Comcast bills repeatedly. Despite canceling AMC+ a month or so ago, I am now seeing charges for Showtime, a service I did not sign up for or use. When attempting to manage this through Showtime's website, I discovered they have no record of my account. Reviewing these charges every month consumes an excessive amount of time and energy. This situation is financially burdensome and needs to be rectified promptly. I request a refund for the erroneous charges from AMC+ and Showtime. It is frustrating to continually encounter this issue without a proactive solution. My entertainment subscriptions are limited to Comcast cable and Netflix exclusively.

I am a longtime Amazon customer, Patricia H. I recently received a letter about being signed up with Asurion without my permission or knowledge. The letter mentions I will be billed for 36 months, which I find concerning and unauthorized. I am prepared to report this to the Better Business Bureau if it is not resolved. Please cancel this service immediately and provide confirmation via email. Failure to do so will result in a formal complaint. Kindly confirm the cancellation via email.

I tried to watch a show on Acorn using my California address subscription. Instead of being prompted to sign in or sign up, it automatically signed me up. Concerned about paying twice, I attempted to remove it from my Xfinity account through the website, but couldn't find a way to do so. Unfortunately, the website chatbot was unhelpful, and live chat wasn't available. I prefer not to use social media for communication or make a phone call since I no longer have a landline. It's frustrating that contacting customer service by phone seems to be the only option for a company focused on communication.

I have Xfinity through the property renters, but I don't have access to their email. I am struggling with language settings on Netflix and need assistance. I have been on the phone with customer service for hours and still cannot resolve the issue. Can someone please help me with this frustrating situation?

While I was in Pakistan from April 27 onwards, I encountered difficulties loading the content of my [redacted] email account. The account is linked to [redacted] as primary or [redacted], with the password Sisters2022. It's crucial to include the period. My sister, known as C.K. Sickels, could not assist me with this matter. Following the provided FAQ, I rebooted my iPhone 11 and attempted to delete and re-add the account, inadvertently removing the IMAP files as an alternative to POP. From Monday, May 2 to Thursday, May 5, I did not receive any jandalf emails. Subsequently, after re-adding the jandalf account, I started receiving messages with only the subject, gradually filling in the remaining content from May 5 to 20. Upon returning to the US, my message files reappeared, but it indicates I have over [redacted] unread Comcast emails. Could you kindly resend these to me?

On June 2nd, my two-year contract with Xfinity will expire. I am interested in receiving a quote for a new package that includes Blast up to [redacted] internet (WiFi) while retaining my current rental modem. I do not need cable TV or online phone services. The first customer representative I spoke with mentioned potential senior service pricing and promotional contract options. However, when I called back to proceed with an internet plan purchase, I felt I was given the run-around. I have been a loyal customer, abiding by my previous contract terms without issue. The automated system used for customer service lacks the necessary support for seniors, individuals with hearing impairments, or those struggling to provide the requested information. I am hopeful to engage in a conversation with a real person for assistance. Thank you.

Over a year ago, during a high wind storm, the Comcast line connected to my neighbors' house was dislodged and now hangs across our roof and gated entryway. As we have large items being delivered on Tuesday, May 24, [redacted], the cable needs to be moved by 09:00 to allow for the delivery. The neighbors temporarily adjusted the line themselves to their property instead of calling for repair. I require the cable to be returned to its original location without crossing or being on our property. My address is [redacted] NE Multnomah St., Portland, Oregon, [redacted], and my phone number is [redacted]. I don't have nor wish to have Comcast/Xfinity services.

I'm wondering if it's possible to block email senders by their IP address since the filters keep changing. Also, I want to remove my email from the public folders in the global address book on Microsoft Exchange and Office [redacted]. I've followed the steps mentioned by another user, but I haven't received a response from the organization responsible for managing it. I even shared screenshots and links to Microsoft documentation with instructions, but there has been no reply. The chat support is limited to specific categories and just provides articles to read.